Jourdak Professional Equipment Reviews (%countItem)
Jourdak Professional Equipment Rating
Address: 318 N Lincoln Ave, Clearwater, Florida, United States, 33755-4728
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3/16/2020 I emailed them about my missing my free Thermofoam mask that was to be included in my Amazon order. They emailed me back saying they will send me one.
4/11/2020 I emailed them again telling them I have not received the free thermofoam mask yet.
5/3/2020 - nothing received and no correspondence from seller.
Product_Or_Service: Ear Plugs with free thermofoam mask
Order_Number: XXX-XXXXXXX-XXXXXXX
Other (requires explanation) I would like my free thermofoam mask as promised.
We have sent out a mask to this customer in April of 2020, we believe we have an incorrect address for her and I am reaching out to her again to get a new updated address.
We apologize for any inconvenience that this has created on our customer and will take full care of her.
Here is the tracking number from today:
XXXX XXXX XXXX XXXX XXXX XX
Thank you for understanding that shipping companies have had a field day with our shipments during this Covid-19 time.
(The consumer indicated he/she DID NOT accept the response from the business.)
It was never sent out - I gave them my address 3 separate times. This time they said it went out in April (tracking number above)- it went out June 2nd and just arrived today June 8th. Although it is not the THERMOFOAM mask as promised - it is however just a mask with a thin layer of material (no thermofoam).
They have offered through Amazon a full refund, so if the goes through then I will accept this response.