Journal Media Group

Review: For the last several years, I have notified the Milwaukee Journal Sentinel several days ahead of our departure for traveling in this country and abroad to stop delivery of the daily paper. Each time, I have learned from neighbors that the paper continued to be delivered for up to six daysafter our departure, putting my home at a security risk while I'm gone. The latest is that I asked delivery to stop on August 2nd of this year. The paper continued to be delivered throughAugust 6th! When I phoned the newspapers Customer Service department I got apologies, but it continues to happen when we're gone, hence the filing of this complaint.Desired Settlement: The next time we're gone to have the delivery of the paper cease exactly on the day and datespecified.

Business

Response:

I apologize for the repeated issues you have experienced when putting your newspaper delivery on hold. I will personally speak to the manager for the area regarding this. Although you should not have to resort to any additional effort, if you wish to notify me directly next time you place a hold on your delivery I'll make certain extra steps are taken to ensure the carrier follow instructions as expected.