Journey's Unlimited Travel Reviews (1)
Booked a trip with this company and the travel agent Amy, was told to use this agency as it was for a friends destination wedding. Received horrible service, I thought booking with a travel agency was supposed to alleviate stress. It put mine thru the roof, I didn't receive confirmation emails until less than a week before the trip even tho everyone else in the group had gotten theirs in in the mail. I called the agent, left voicemails, and emails. Even called Apple the company it was booked thru who stated they couldn't tell me anything as I was booked thru an agent. (but they attempted to call the agent as well) Prior to this Amy had stated she would be mailing confirmation items a week prior, and prior to that she had told me there was a slight flight mix up and she was working to get me on the correct flight. Finally less than a week before my flight I was EMAILED (not mailed like she originally stated). She never followed up with calling when she said she would. I had to call the airline for the correct confirmation number as the one she listed was the apple vacations confirm # not the flight conf. Super stressful! Would have been easier to book the vacation myself.