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Joy Cleaners Reviews (3)

We are deeply sorry to hear about your incident that happened from our storeWe acknowledge your experienceUnfortunately, all our and many other cleaner's wash and fold services are done from other independent factory, which it may have been done poorly from their endHowever, It was our responsibility to take an action and care for our customers, who's giving the truths to usTherefore we have no further explanations or excuses for this incident, we will be sincerely and gladly accept the customer request with the regret that we could have service better

We are deeply sorry to hear about your incident that happened from our store. We acknowledge your experience. Unfortunately, all our and many other cleaner's wash and fold services are done from other independent factory, which it may have been done poorly from their end. However, It was our...

responsibility to take an action and care for our customers, who's giving the truths to us. Therefore we have no further explanations or excuses for this incident, we will be sincerely and gladly accept the customer request with the regret that we could have service better.

Review: I have been a regular customer of Joytown Cleaners since I moved in this past spring. It was an average wash and fold/dry cleaning place on my way to work. Around 3 weeks ago I went in to get a shirt and a dress tailored, after around an hour and no actual communication from the seamstress they told me they can't make changes. After this incident I was treated differently, worse, like the clearly did not want my particular business. I still had dry cleaning and laundry out with them so I had to return. On Saturday 9/* I dropped off a bag of laundry and dry cleaning to be picked up today. Upon unpacking clothing, sheets and towels, I noticed that they were filthy, dirty, wrinkled and did not smell any cleaner than when I had dropped off. There are numerous stains on towels and sheets and socks were clearly not cleaned. I have pictures and will be returning tomorrow to ask for a refund. I don't know if this was the first time that they had pulled this over on a customer but now that I caught them I am extremely angry about being taken by this rude and unethical business. This is not hygienic and not what I expect from a dry cleaner. I have been breaking out on my face and now I know why, it is because Joytown Cleaners does not actually wash my belongs.Desired Settlement: I want a refund for the services that were clearly not performed. I dropped off a 12.9 lbs bag of laundry which amounts to $12.10.

Business

Response:

We are deeply sorry to hear about your incident that happened from our store. We acknowledge your experience. Unfortunately, all our and many other cleaner's wash and fold services are done from other independent factory, which it may have been done poorly from their end. However, It was our responsibility to take an action and care for our customers, who's giving the truths to us. Therefore we have no further explanations or excuses for this incident, we will be sincerely and gladly accept the customer request with the regret that we could have service better.

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Description: DRY CLEANERS - MOBILE, CLEANERS

Address: 809 College Avenue, Jackson, Alabama, United States, 36545

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