I can also provide the original copy of the warranty Mr [redacted] says we are not upholding we have tried very hard to work with him he refuses to accept what we told him and there is not a active leak at the home we also explained this; please let me know if the documentation would help and where to send it too
To Whom It May Concern: First issue of your concern is the floor tile; yes the contract allotted a $per foot for tile What was not allocated was the ceramic tile wall base throughout the entire nail salon (added expense); this was a change ordered per customers’ request; and was a significant difference from rubber cove base that was originally figured in the costTherefore the customer failed to address this at final payment not realizing that this is where the left over money from the tile went too.Second issue is the additional $4,was incurred during the build out due to excessive changes such as changing switches, adding outlets, adding lighting, changing plumbing for sink changes, ordering ten pedicure chairs that were not assembled, changing ceiling details, adding built in benches that were not included on the original drawings and nine nail station tables that were not assembled; all of this called for additional cost in labor and materials.Third issue customer informs us at the time for final payment being due that she did not have the funds to pay the bill; due to her not having the funds this held off for the final inspection until payment was paidComment made by the customer stating that she called in her final inspection is completely false; this cannot be done by the customer inspections must be called in by the Contractor that purchased the permit (this can be verified by calling the City of Bexley building department at ###-###-####) which was not done by the customer but was called in immediately once payment was made by Contractor Tony M***As for customers’ comments on Tony being aggressive and demanding final payment is also false; Summer M [redacted] met with the customer and her realtor had a cup of coffee and discussed the punch out items still needed done.The punch out list was completed in one business day customer had to close her shop in order for the crew to come in and do the punch out this was due to the customer moving in before work could be finished this was also not part of the original contract.Fourth issue is the columns; she made significant changes in detail for separation but did not want columns The changes to the separation has significant trim changes which incurred a lot more labor costsTwo columns and a short divider were installed, two divider walls completely trimmed out with lattice up to the ceiling on both sides; this also called for additional cost in labor.There was a $3,contingency in the contract that was honored so the customer was not charged $4,Unfortunately there was a communication break down between Tony M [redacted] and the customer but this is also why Tracy C [redacted] would speak with her and finally Summer M [redacted] was also brought in to help assist with this communication breakdown; we would as contractors all love to have every job perfect but unfortunately this is not how the business works and there will be these problems that have to be handledWe do feel as the contractors that we were very fair with the customer and tried our very best to explain to her the expenses involved with all her changes that she wanted.Superior Home Maintenance and Tony M [redacted] have been contractors in Franklin County and all throughout the State of Ohio for many, many years and pride ourselves on our customer service and our quality We have many satisfied clients and work close with city officials and inspectors This customer simply thought she shouldn’t have to pay for all the changes that she made throughout this project We feel that we completed our contract and beyond that with this project and that the work was quality work at a comparable price to other contractors; we simply do not conduct business in the manner of which the client speaks
The first line in the contract is for their warranty, which states that "Superior will honor a ten year warranty against any leaks due to workmanship" When I authorized the work it stated year warranty on workmanship that guarantees No-LeaksIf Superior wont have given me this warranty I would not have given them the workWhen the work was authorized there was no language of act of nature
When we gave the year warranty it is all in black and white and states right in in NOT HELD LIABLE FOR ANY ACT OF NATURE; we explained to you stating hail as an example of a act of nature not as the ONLY act of nature; and we also sent him a diagram from online explaining what "ice-daming" was and what causes it; if you look it up it is considered an "Act of Nature"So I am really not understanding where we breached anything? Or why he says we did? It is all in the warranty paperwork in which we gave to himIce-daming is a act of nature states in the warranty no act of nature will Superior be held liable for with any damage.There is honestly nothing more under the warranty that we can do for him I do not know why he is not understanding what it states even in the copy he sent back to us states the same thing.ThanksSummer
I didn't sign till they gave me a warranty for years against leaks (see the attached contracts) and the roof leakedThe warranty was for against any leaks and workmanshipThe act of god that was explains to me before I signed the contract was that it a hail storm that could damage the shingles is not covered by this contractI paid them in to fix the roof in the same area and again to replace the entire roof in 2012. They have not offered me any thing just a refusal to do any workThey are refusing to repair the roof. I will appreciate if Revdex.com call me and like to move forward with this issues
please see the attachments I have been corresponding with the gentleman and sent him a receipt; I have asked him if he needed an estimate and he stated no; he has informed us in the email you will see that he did the repair himself; so not sure what he is wanting but sounds to me he is looking for a
receipt with the resolution on it and trying to pass this off to his buyers' this is not something we are willing to do since we DID NOT perform the work we told him what was needed we stated what we found on the receipt and if he is not wanting an estimate I do not know what else we can do to help himPlease let me know your thoughts we have tried to please him and again not going to give him a receipt for work we did not do. Thanks
I can also provide the original copy of the warranty Mr. [redacted] says we are not upholding we have tried very hard to work with him he refuses to accept what we told him and there is not a active leak at the home we also explained this; please let me know if the documentation would help and where to...
When we gave the 10 year warranty it is all in black and white and states right in in NOT HELD LIABLE FOR ANY ACT OF NATURE; we explained to you stating hail as an example of a act of nature not as the ONLY act of nature; and we also sent him a diagram from online explaining what "ice-daming" was and what causes it; if you look it up it is considered an "Act of Nature". So I am really not understanding where we breached anything? Or why he says we did? It is all in the warranty paperwork in which we gave to him. Ice-daming is a act of nature states in the warranty no act of nature will Superior be held liable for with any damage.There is honestly nothing more under the warranty that we can do for him I do not know why he is not understanding what it states even in the copy he sent back to us states the same thing.ThanksSummer
The first line in the contract is for their warranty, which states that "Superior will honor a ten year warranty against any leaks due to workmanship". When I authorized the work it stated 10 year warranty on workmanship that guarantees No-Leaks. If Superior wont have given me this warranty I would not have given them the work. When the work was authorized there was no language of act of nature.
To Whom It May Concern: First issue of your concern is the floor tile; yes the contract allotted a $4.00 per foot for tile. What was not allocated was the ceramic tile wall base throughout the entire nail salon (added expense); this was a change ordered per customers’ request; and was a...
significant difference from rubber cove base that was originally figured in the cost. Therefore the customer failed to address this at final payment not realizing that this is where the left over money from the tile went too.Second issue is the additional $4,000.00 was incurred during the build out due to excessive changes such as changing switches, adding outlets, adding lighting, changing plumbing for sink changes, ordering ten pedicure chairs that were not assembled, changing ceiling details, adding built in benches that were not included on the original drawings and nine nail station tables that were not assembled; all of this called for additional cost in labor and materials.Third issue customer informs us at the time for final payment being due that she did not have the funds to pay the bill; due to her not having the funds this held off for the final inspection until payment was paid. Comment made by the customer stating that she called in her final inspection is completely false; this cannot be done by the customer inspections must be called in by the Contractor that purchased the permit (this can be verified by calling the City of Bexley building department at ###-###-####) which was not done by the customer but was called in immediately once payment was made by Contractor Tony M[redacted]. As for customers’ comments on Tony being aggressive and demanding final payment is also false; Summer M[redacted] met with the customer and her realtor had a cup of coffee and discussed the punch out items still needed done.The punch out list was completed in one business day customer had to close her shop in order for the crew to come in and do the punch out this was due to the customer moving in before work could be finished this was also not part of the original contract.Fourth issue is the columns; she made significant changes in detail for separation but did not want columns. The changes to the separation has significant trim changes which incurred a lot more labor costs. Two columns and a short divider were installed, two divider walls completely trimmed out with lattice up to the ceiling on both sides; this also called for additional cost in labor.There was a $3,000 contingency in the contract that was honored so the customer was not charged $4,000.00. Unfortunately there was a communication break down between Tony M[redacted] and the customer but this is also why Tracy C[redacted] would speak with her and finally Summer M[redacted] was also brought in to help assist with this communication breakdown; we would as contractors all love to have every job perfect but unfortunately this is not how the business works and there will be these problems that have to be handled. We do feel as the contractors that we were very fair with the customer and tried our very best to explain to her the expenses involved with all her changes that she wanted.Superior Home Maintenance and Tony M[redacted] have been contractors in Franklin County and all throughout the State of Ohio for many, many years and pride ourselves on our customer service and our quality. We have many satisfied clients and work close with city officials and inspectors. This customer simply thought she shouldn’t have to pay for all the changes that she made throughout this project. We feel that we completed our contract and beyond that with this project and that the work was quality work at a comparable price to other contractors; we simply do not conduct business in the manner of which the client speaks.
I can also provide the original copy of the warranty Mr [redacted] says we are not upholding we have tried very hard to work with him he refuses to accept what we told him and there is not a active leak at the home we also explained this; please let me know if the documentation would help and where to send it too
To Whom It May Concern: First issue of your concern is the floor tile; yes the contract allotted a $per foot for tile What was not allocated was the ceramic tile wall base throughout the entire nail salon (added expense); this was a change ordered per customers’ request; and was a significant difference from rubber cove base that was originally figured in the costTherefore the customer failed to address this at final payment not realizing that this is where the left over money from the tile went too.Second issue is the additional $4,was incurred during the build out due to excessive changes such as changing switches, adding outlets, adding lighting, changing plumbing for sink changes, ordering ten pedicure chairs that were not assembled, changing ceiling details, adding built in benches that were not included on the original drawings and nine nail station tables that were not assembled; all of this called for additional cost in labor and materials.Third issue customer informs us at the time for final payment being due that she did not have the funds to pay the bill; due to her not having the funds this held off for the final inspection until payment was paidComment made by the customer stating that she called in her final inspection is completely false; this cannot be done by the customer inspections must be called in by the Contractor that purchased the permit (this can be verified by calling the City of Bexley building department at ###-###-####) which was not done by the customer but was called in immediately once payment was made by Contractor Tony M***As for customers’ comments on Tony being aggressive and demanding final payment is also false; Summer M [redacted] met with the customer and her realtor had a cup of coffee and discussed the punch out items still needed done.The punch out list was completed in one business day customer had to close her shop in order for the crew to come in and do the punch out this was due to the customer moving in before work could be finished this was also not part of the original contract.Fourth issue is the columns; she made significant changes in detail for separation but did not want columns The changes to the separation has significant trim changes which incurred a lot more labor costsTwo columns and a short divider were installed, two divider walls completely trimmed out with lattice up to the ceiling on both sides; this also called for additional cost in labor.There was a $3,contingency in the contract that was honored so the customer was not charged $4,Unfortunately there was a communication break down between Tony M [redacted] and the customer but this is also why Tracy C [redacted] would speak with her and finally Summer M [redacted] was also brought in to help assist with this communication breakdown; we would as contractors all love to have every job perfect but unfortunately this is not how the business works and there will be these problems that have to be handledWe do feel as the contractors that we were very fair with the customer and tried our very best to explain to her the expenses involved with all her changes that she wanted.Superior Home Maintenance and Tony M [redacted] have been contractors in Franklin County and all throughout the State of Ohio for many, many years and pride ourselves on our customer service and our quality We have many satisfied clients and work close with city officials and inspectors This customer simply thought she shouldn’t have to pay for all the changes that she made throughout this project We feel that we completed our contract and beyond that with this project and that the work was quality work at a comparable price to other contractors; we simply do not conduct business in the manner of which the client speaks
The first line in the contract is for their warranty, which states that "Superior will honor a ten year warranty against any leaks due to workmanship" When I authorized the work it stated year warranty on workmanship that guarantees No-LeaksIf Superior wont have given me this warranty I would not have given them the workWhen the work was authorized there was no language of act of nature
When we gave the year warranty it is all in black and white and states right in in NOT HELD LIABLE FOR ANY ACT OF NATURE; we explained to you stating hail as an example of a act of nature not as the ONLY act of nature; and we also sent him a diagram from online explaining what "ice-daming" was and what causes it; if you look it up it is considered an "Act of Nature"So I am really not understanding where we breached anything? Or why he says we did? It is all in the warranty paperwork in which we gave to himIce-daming is a act of nature states in the warranty no act of nature will Superior be held liable for with any damage.There is honestly nothing more under the warranty that we can do for him I do not know why he is not understanding what it states even in the copy he sent back to us states the same thing.ThanksSummer
I didn't sign till they gave me a warranty for years against leaks (see the attached contracts) and the roof leakedThe warranty was for against any leaks and workmanshipThe act of god that was explains to me before I signed the contract was that it a hail storm that could damage the shingles is not covered by this contractI paid them in to fix the roof in the same area and again to replace the entire roof in 2012. They have not offered me any thing just a refusal to do any workThey are refusing to repair the roof. I will appreciate if Revdex.com call me and like to move forward with this issues
please see the attachments I have been corresponding with the gentleman and sent him a receipt; I have asked him if he needed an estimate and he stated no; he has informed us in the email you will see that he did the repair himself; so not sure what he is wanting but sounds to me he is looking for a
receipt with the resolution on it and trying to pass this off to his buyers' this is not something we are willing to do since we DID NOT perform the work we told him what was needed we stated what we found on the receipt and if he is not wanting an estimate I do not know what else we can do to help himPlease let me know your thoughts we have tried to please him and again not going to give him a receipt for work we did not do. Thanks
I can also provide the original copy of the warranty Mr. [redacted] says we are not upholding we have tried very hard to work with him he refuses to accept what we told him and there is not a active leak at the home we also explained this; please let me know if the documentation would help and where to...
send it too.
When we gave the 10 year warranty it is all in black and white and states right in in NOT HELD LIABLE FOR ANY ACT OF NATURE; we explained to you stating hail as an example of a act of nature not as the ONLY act of nature; and we also sent him a diagram from online explaining what "ice-daming" was and what causes it; if you look it up it is considered an "Act of Nature". So I am really not understanding where we breached anything? Or why he says we did? It is all in the warranty paperwork in which we gave to him. Ice-daming is a act of nature states in the warranty no act of nature will Superior be held liable for with any damage.There is honestly nothing more under the warranty that we can do for him I do not know why he is not understanding what it states even in the copy he sent back to us states the same thing.ThanksSummer
The first line in the contract is for their warranty, which states that "Superior will honor a ten year warranty against any leaks due to workmanship". When I authorized the work it stated 10 year warranty on workmanship that guarantees No-Leaks. If Superior wont have given me this warranty I would not have given them the work. When the work was authorized there was no language of act of nature.
To Whom It May Concern: First issue of your concern is the floor tile; yes the contract allotted a $4.00 per foot for tile. What was not allocated was the ceramic tile wall base throughout the entire nail salon (added expense); this was a change ordered per customers’ request; and was a...
significant difference from rubber cove base that was originally figured in the cost. Therefore the customer failed to address this at final payment not realizing that this is where the left over money from the tile went too.Second issue is the additional $4,000.00 was incurred during the build out due to excessive changes such as changing switches, adding outlets, adding lighting, changing plumbing for sink changes, ordering ten pedicure chairs that were not assembled, changing ceiling details, adding built in benches that were not included on the original drawings and nine nail station tables that were not assembled; all of this called for additional cost in labor and materials.Third issue customer informs us at the time for final payment being due that she did not have the funds to pay the bill; due to her not having the funds this held off for the final inspection until payment was paid. Comment made by the customer stating that she called in her final inspection is completely false; this cannot be done by the customer inspections must be called in by the Contractor that purchased the permit (this can be verified by calling the City of Bexley building department at ###-###-####) which was not done by the customer but was called in immediately once payment was made by Contractor Tony M[redacted]. As for customers’ comments on Tony being aggressive and demanding final payment is also false; Summer M[redacted] met with the customer and her realtor had a cup of coffee and discussed the punch out items still needed done.The punch out list was completed in one business day customer had to close her shop in order for the crew to come in and do the punch out this was due to the customer moving in before work could be finished this was also not part of the original contract.Fourth issue is the columns; she made significant changes in detail for separation but did not want columns. The changes to the separation has significant trim changes which incurred a lot more labor costs. Two columns and a short divider were installed, two divider walls completely trimmed out with lattice up to the ceiling on both sides; this also called for additional cost in labor.There was a $3,000 contingency in the contract that was honored so the customer was not charged $4,000.00. Unfortunately there was a communication break down between Tony M[redacted] and the customer but this is also why Tracy C[redacted] would speak with her and finally Summer M[redacted] was also brought in to help assist with this communication breakdown; we would as contractors all love to have every job perfect but unfortunately this is not how the business works and there will be these problems that have to be handled. We do feel as the contractors that we were very fair with the customer and tried our very best to explain to her the expenses involved with all her changes that she wanted.Superior Home Maintenance and Tony M[redacted] have been contractors in Franklin County and all throughout the State of Ohio for many, many years and pride ourselves on our customer service and our quality. We have many satisfied clients and work close with city officials and inspectors. This customer simply thought she shouldn’t have to pay for all the changes that she made throughout this project. We feel that we completed our contract and beyond that with this project and that the work was quality work at a comparable price to other contractors; we simply do not conduct business in the manner of which the client speaks.