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Joy Shoe Repair

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Joy Shoe Repair Reviews (4)

This is a reply to the letter you sent me, dated Oct31st, Thank you for including the "Joy" shoe repair shops letter, however, there Letter was not entirely accurateI'm sorry to say, so now I'm sending you a letter which is my side of what happened that day Firstly I think in order to know the full story, as far as it was, we have to the beginning! That day a little over a year ago (They lied about the length of time between my 1st visit repairing my tennis shoes and the second time I came in wanting a refund for money.) The reason I know this is because when the Lady behind the counter check as to when I cam in, she said it was (my 1st visit a year ago I needed these shoes repaired because I had an exercise class the next day He said to me when I brought them in to have the "tab" replaced thusly "repaired" that he didn't have the right sized tab for what I needed, but the smallest "tab" he had was 3x's bigger than what I wanted (in order to be able to get in and out of my shoeAt 1st, I said no to his offer because they were "too big" and I didn't think they looked very "good" at all, but then I started thinking, what was I to do; they looked terrible but they needed to be fixed by tomorro! That was my dilemmaso I decided to have him "fix" themBut not only did I come away was a working "tab" but an ugly one too! But the real twist to this was what he charged me for puting on new "tabs"He had the nerve to charge me $for the "repair"Again, I was no happy, I felt that he was taking advantage of me! So now, after one year I thought I had a "fixed" pair of tennis shoes, but one day when I was putting them on, one "tab" brokeTo me, they should have been good w/ the repair, especially with what he charged me (15.00) + taxI felt the "repair" should have been good for 2-yrs, not just for one Eventually, I took them back to his storeAt first I talked to the girl behind the front counterThat was when she looked at her computer and said that they had a record that the "repair" was year agoI said I didn't know it was that long, but I still said that I wanted my money backI ask to talk to the manager, she said she would get her boss (the owner.) He eventually came out I guessed or hoped that see my point of viewWhen I asked for my money back again! He automatically said no His attitude was about to become hostile towards meHe answered a question I asked about how and if he treated all of his good customers in this mannerHe the lashed out at me, saying to hell w/ me and he didn't need customers like me, and he didn't need my business anywayHe also added that if I didn't leave he would call the police on me! I continued to ask for my money back raising my voice a bit, but he lied again because I was not yellingI sayed around for about minutes, so I could explain to them my side of the story But after minutes I thought they would be more likely to be on his side, so I left

This is a reply to the letter you sent me, dated Oct. 31st, 2014. Thank you for including the "Joy" shoe repair shops letter, however, there Letter was not entirely accurate. I'm sorry to say, so now I'm sending you a letter which is my side of what happened that day.
 
Firstly I think in order to know the full story, as far as it was, we have to the beginning! That day a little over a year ago (They lied about the length of time between my 1st visit repairing my tennis shoes and the second time I came in wanting a refund for money.) The reason I know this is because when the Lady behind the counter check as to when I cam in, she said it was (my 1st visit a year ago. 
 
I needed these shoes repaired because I had an exercise class the next day.
 
He said to me when I brought them in to have the "tab" replaced thusly "repaired" that he didn't have the right sized tab for what I needed, but the smallest "tab" he had was 3x's bigger than what I wanted (in order to be able to get in and out of my shoe. At 1st, I said no to his offer because they were "too big" and I didn't think they looked very "good" at all, but then I started thinking, what was I to do; they looked terrible but they needed to be fixed by tomorro! That was my dilemma... so I decided to have him "fix" them. But not only did I come away was a working "tab" but an ugly one too! But the real twist to this was what he charged me for puting on 2 new "tabs". He had the nerve to charge me $15.00 for the "repair". Again, I was no happy, I felt that he was taking advantage of me! So now, after one year I thought I had a "fixed" pair of tennis shoes, but one day when I was putting them on, one "tab" broke. To me, they should have been good w/ the repair, especially with what he charged me (15.00) + tax. I felt the "repair" should have been good for  2-3 yrs, not just for one.
 
Eventually, I took them back to his store. At first I talked to the girl behind the front counter. That was when she looked at her computer and said that they had a record that the "repair" was 1 year ago. I said I didn't know it was that long, but I still said that I wanted my money back. I ask to talk to the manager, she said she would get her boss (the owner.)
 
He eventually came out I guessed or hoped that see my point of view. When I asked for my money back again! He automatically said no.
 
His attitude was about to become hostile towards me. He answered a question I asked about how and if he treated all of his good customers in this manner. He the lashed out at me, saying to hell w/ me and he didn't need customers like me, and he didn't need my business anyway. He also added that if I didn't leave he would call the police on me! I continued to ask for my money back raising my voice a bit, but he lied again because I was not yelling. I sayed around for about 10 minutes, so I could explain to them my side of the story.
 
But after 10 minutes I thought they would be more likely to be on his side, so I left.

This customer entered our store (late September or curly October, 2014) demanding a refund for a zipper pull we replaced on one of her shoes on July 23, 2013. We replaced this part 14-15 months ago.
As we explained to the customer, we do not guarantee any “wear and tear” parts or...

materials. Similar to soles and heels of shoes, and or brake pads and tires on automobiles, we do not guarantee how long such parts and materials will last. In addition, the customer used the zipper pull for more than a year,
We wanted to make the customer happy so we offered to give her a new zipper pull at no charge. The customer would not accept our offer and continued to shout “Give me my money hack!” over and over again. We gently asked the customer to leave our store as she was disturbing our business and making the other customers uncomfortable. We continued to ask the customer several times to leave our store. Unfortunately she would not leave so we decided to call the police. The customer finally left our store just before the police officer arrived.
In order to allow BBS to better understand this issue, we have enclosed some attachments including a copy of our store policy (displayed in our store), as well as a picture of the same zipper pull we installed for the customer.
If you read the customer’s complaint carefully, she indicated and admitted in her own writing that she “wore these tabs for about one year. ” The Customer also claimed that she hated the tabs due to the fact that they were “3x’s the size tab of the original one.” Prior to placing the repair order and completing the repair we showed the customer the zipper pulls and with her approval we then replaced the zipper pulls. As with any orders  that require installation of new or different pails,  we will only replace the parts if the customer agrees  for us to do so.
We tried our best to make this customer happy despite the scene she caused. Most of our customers are very satisfied with the services and workmanship we provide.  However, it is impossible to satisfy every customer, and in this case we believe the customer’s complaints are unreasonable. We take pride in our great reputation which is made apparent from our high ratings and customer reviews on websites such as Yelp. We continue to improve our service and take customer care very seriously.
We welcome you to contact us again with any questions.

Review: I have one pair of navy tennis shoes which zip up on the top of my shoe. One of the original taps had broken. He was the only hope of actually fixing my shoe. He said that he had something to shoe me and he he would return shortly, so I waited, but what he came back with 3x's the size tab of the original one! I hated them at once, but unfortunately I needed to wear him the next day. So I said ok. I wore these tabs for about one yr. now whe I went to put them on recently, the one of the tabs was sitting on the floor, and I didn't know what happened. I took it back to the store owner. There was a girl (teenager) at the counter who created me. How can I help you. I told he about my navy shoes and that one tab had fallen off entirely. Her boss told he to replace them for free, But I didn't want them replaced I wanted my money back. I told him over, and over I wanted my money back. He called the police on me!!! I didn't want him to replace these tabs because they were too big for the delicate shoes. And besides who wants to use an obessly deficiant part that camapart for no reason. No he was not going to sucker me into such a deal this next time. He originally replaced the tabs for $15.00 Ourragess!

P.S. I hated those over sized Tabs that he had. He said those were the "smallest" he had.

And for final in senitiveity, I say you will loose my business. I'm never coming back here again. He replied, "Good I don't need the business from people like you."Desired Settlement: A store credit would be ok w/ me.

Business

Response:

This customer entered our store (late September or curly October, 2014) demanding a refund for a zipper pull we replaced on one of her shoes on July 23, 2013. We replaced this part 14-15 months ago.

As we explained to the customer, we do not guarantee any “wear and tear” parts or materials. Similar to soles and heels of shoes, and or brake pads and tires on automobiles, we do not guarantee how long such parts and materials will last. In addition, the customer used the zipper pull for more than a year,

We wanted to make the customer happy so we offered to give her a new zipper pull at no charge. The customer would not accept our offer and continued to shout “Give me my money hack!” over and over again. We gently asked the customer to leave our store as she was disturbing our business and making the other customers uncomfortable. We continued to ask the customer several times to leave our store. Unfortunately she would not leave so we decided to call the police. The customer finally left our store just before the police officer arrived.

In order to allow BBS to better understand this issue, we have enclosed some attachments including a copy of our store policy (displayed in our store), as well as a picture of the same zipper pull we installed for the customer.

If you read the customer’s complaint carefully, she indicated and admitted in her own writing that she “wore these tabs for about one year. ” The Customer also claimed that she hated the tabs due to the fact that they were “3x’s the size tab of the original one.” Prior to placing the repair order and completing the repair we showed the customer the zipper pulls and with her approval we then replaced the zipper pulls. As with any orders that require installation of new or different pails, we will only replace the parts if the customer agrees for us to do so.

We tried our best to make this customer happy despite the scene she caused. Most of our customers are very satisfied with the services and workmanship we provide. However, it is impossible to satisfy every customer, and in this case we believe the customer’s complaints are unreasonable. We take pride in our great reputation which is made apparent from our high ratings and customer reviews on websites such as Yelp. We continue to improve our service and take customer care very seriously.

We welcome you to contact us again with any questions.

Consumer

Response:

This is a reply to the letter you sent me, dated Oct. 31st, 2014. Thank you for including the "Joy" shoe repair shops letter, however, there Letter was not entirely accurate. I'm sorry to say, so now I'm sending you a letter which is my side of what happened that day.

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Description: Shoe Repair

Address: 8721 Elk Grove Blvd, Elk Grove, California, United States, 95624-1742

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