Joy Systems Inc

Review: I purchased a refurbished laptop from Joy Systems through [redacted] website. From the day I received it I have had problems with it. The product key for the windows 7 is invalid, and the charger is wrong so the laptop only works when plugged in. I contacted Joy Systems , and was told several days later to send my phone number and a tech would contact me. I did as asked that day. After waiting for numerous days for a response, I contacted the number attached to the email. I was told their was no one available to assist me. I was angry and sent an angry email to the company. I again received an email response from a different person asking the tech to contact me first thing in the morning. So the next day I waited for a call, none came. I was then emailed several days later asking for my number and a good time to contact me. I replied to the email saying my available times. After several days and no phone call I received an email saying, "sorry, we aren't open on weekends". I never said anything about weekends!!

I was steaming at this point, so I sent an email saying I would leave work early and call at 5:00. I did leave early, got home, set up my laptop and called. I was on hold waiting for an hour!! At 6:00 a recording came on saying "sorry we are closed, call back tomorrow!" At this point I was livid! I contacted both [redacted] and Joy Systems and asked for an RMA to return the laptop and receive a refund. I received an answer from [redacted] apologizing for my dissatisfaction, and I promise to look into it. I received an email from Joy Systems saying, "sorry I had a family emergency and was not available when you called. "

I am done with these people I emailed them saying I was contacting the Revdex.com. Still no response.Desired Settlement: Either send me a working laptop, or refund my money and I will return the laptop.

Business

Response:

Business Response to a Complaint

Response:

The issue has been resolved with the customer. A replacement Laptop has been sent to her.

Sent on: 4/30/2014 8:54:04 AM

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My company has been buying refurbished systems that have come from JOY and 80% of the time there is an issue with the computers. Missing rubber feet, units not as advertised, work ac adapters units that were never refurbished, the list goes on. in December we ordered a Dell Latitude 6430s and on 12/28/2015 it was received. Since that time we have had to contact them over a wrong ac adapter, a bad battery, missing rubber feet a bad cooling fan. As of today, 1/15, they sent the wrong battery and I still don't have a replacement fan. They say they can't ship over night but can do 2 day shipping but they never ship anything but ground, it takes 3 to 4 days to get them to acknowledge an issue and start to do something about it. I would NEVER recommend this company to anyone. Their customer service is the worst, their computer techs are untrained and put out garbage units and their quality control is nonexistent.Desired Settlement: At first I just wanted the part so that I could fix this myself but no longer. I want them to send me a Grade A, Dell Latitude E6430s, i7, 256GB SSD with webcam and backlit keyboard, which is what I ordered. I want it fully refurbished and fully tested BEFORE it leaves your shop. I want all OEM parts and the proper OEM ac adapter, not the aftermarket garbage they send. AFTER I get it and verify that it works right, THEN and ONLY then will I return this unit.

Review: Between [redacted] and Joy Systems (seller for [redacted]) they keep sending me in a circle for a refund. They cite policies and rules that are not spelled out at the time of purchase as a reason for NO REFUND.

I have contacted [redacted] multiple time and Joy Systems four times with no refund.Desired Settlement: I just want to be done with these people and give them their broken laptop back and get a refund... $255.

Business

Response:

Joy System does not handle any money here, the customer has bought the computer from [redacted] and paid [redacted]. They are the only people who can refund it as they paid them not us. We have stated this to the customer a number of times and also suggested we can do replacement.

Review: I purchased a refurbished computer that was warrantied through Joy Systems Inc. After 4.5 months the wireless network card went out. I contacted them and they quickly sent a replacement, however the replacement had a slower processor. I notified Joy Systems Inc customer service via email and was passed off to a "supervisor". This was on March 25, I sent additional emails to the "supervisor" on April 1, 2, 8, and 22 and still have not heard anything back from them as of May 6. So not only did they warranty my laptop with an inferior product, they will not respond to emails and have made no effort to make this right.Desired Settlement: I would like a laptop that is equal to what I ordered and sent back to them for warranty service.

Business

Response:

This case has been resolved with the customer. A replacement laptop has been sent to him.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I bought a MacBook Battery on [redacted] on 25 Aug 2010 from Joy Systems Inc for a total of $48.00. Put it in my MacBook upon arrival and it was completely dead. Kept it on charge for two days, swopped the charger and also tested the battery in a friend's MacBook (same model)-still dead. I took the battery to my dad who tested it and the same result. I opened a dispute with [redacted] and Joy System's told me that I must send it back.I felt sceptical but paid R150 (about $21) to return it to them (airmail). I confirmed their address: Sep-17-10 13:24:44 PDT [redacted] Yes, address is correct, JOY SYSTEMS[redacted] please put attn [redacted] so I can take of it right away by testing a proper battery for you and shipping it the same day to you! thx! - deal-deal.com. Oct-14-10 05:15:57 PDT: Dear deal-deal.com, Dear [redacted] By now you should have received the faulty MacBook battery that I have returned to you. Could you kindly let me know when you have or will send the replacement battery? They replied: Dear idealsupplies, Dear Sir, have yet to receive it...will call our local post master to see if any package awaits for us....will advise back... I complained about their customer service. I phoned them on 11/19/10 9:57 PM (SA time) and was transferred to [redacted] He was extremely rude,told me that he does not like my attitude. I was surprised by this because I was friendly to him on the phone.He then made remarks about me being from "AFRICA" which was inappropriate. All I wanted was a working battery.He appar.only received the battery two days ago,17 Nov and they need to test it and check the serial nr.Why would I return a different battery and spend ALL that money in the first place? I've been a computer technician for over 11 years! I am also A+ certified.

They still ignore my e-mails. I sent a [redacted] money request for $48 yesterday and they cancelled it today! This is poor service. A friend in the US suggested that I lodge a complaint with you.

DesiredSettlementID: Replacement

Product_Or_Service: Apple MacBook White 13" Original Battery

Order_Number: [redacted] Purchase_Price: 48.00Desired Settlement: See Complaint Text

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

A business cannot defend its honor and integrity by being dishonest from the onset. I stand by my complaint.

As a business owner my clients rely and trust me to deliver what I promise. If I break that promise, I break their trust in my company and that's obviously not good for business. In [redacted] we have a Consumer Protection Act that protects my clients.

Both [redacted] and [redacted] did not deny my claim (as stated in the letter by [redacted]) since I canceled that claim myself after communicating with them and once again trusting Joy Systems - giving them the benefit of the doubt that they will replace the dead battery that they have sent me. Once again, why would I spend money sending the battery back and apparently in a "physically broken" state or even in a totally different state as I received it from them? I sent it back just as I received it from Joy Systems. I have already clearly explained my case. Hammering on about the item being out of warranty is puzzling. I just checked my email and saw the communication we had even a month after I purchase the item, when my [redacted] case was still open. Airmail from the ** to [redacted] takes at least two weeks and it takes at least two weeks back to the States and that already equals one month!

If there is to be any justice... I am very sadden by this transaction and now even by the revisit of feeling like a victim and not a satisfied customer. I love the States, been to New York, Dallas and Chicago the last few years. If you need work and character references from the company I do Remote IT Support for in [redacted] I will be happy to supply that information to you.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I am really grateful for the refund, your time and reaching out to me.

Regards,

Review: I recently bought a refurbished [redacted] laptop from [redacted] with a 2 yr guarantee. It has been over a week and I still do not have the warranty in hand [redacted] said they were sending me. Anyway, on receiving the laptop I soon found out it had a booting problem. It would not boot into Windows 7. The next day, Saturday, I did get it to boot finally into Windows. The next day - it would not. I removed the battery and it rebooted fine. I did call Joy Systems and never did get a call back. Through email with them they sent me a new battery. The pc still would not boot up. Again I am without a battery but able to work on my computer. Everything else works fine. The problem though is their solution - send the pc back for a replacement. Just like that. Not one word about fixing the problem which has to do with the battery port. All other tests I've run on this pc came out positive. I've read enough about Joy not to trust them explicitly., if at all. Why they would release a pc for sell that did not boot up is beyond me. IDesired Settlement: All I've heard so far is that they will replace the computer. Unacceptable. I bought this pc through [redacted] and I thought they would be the ones who would handle repairs, not some company in New Jersey who doesn't seem to have a good batting average on computers. I thought the purpose of a warranty was to warrant the product, and if product can't be fixed, then replace it. Presently I have no warranty in hand, a battery sitting next to my laptop, and perhaps the finest laptop I've owned thus far. Fix the problem. Please. I've had the laptop since August 6th.

Business

Response:

Customer has been taken care of.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The problem still exists. Joy Inc. had only one solution - replace the laptop, not fix it. That was unacceptable since I bought a two year warranty on the pc. The laptop still will not reboot with the battery installed. I still have to remove it first. For a six hundred dollar refurbished pc, this is ridiculous. This is my second reburbished laptop, and my last.

Regards,

Business

Response:

Hello,We told the customer we can absolutely have it replace under the warranty. Not sure what the problem is when we did out part as the computer is under the warranty.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I bought a two year warranty for just such a reason. They sent me a computer that would not boot into Windows with the battery in dock. Take the battery out - it works. The warranty I bought was to fix any problems, not replace the computer. I have yet to receive any paper work from [redacted] regarding that warranty (something they told me had been mailed). Joy Inc. did replace the battery though - they sent me a battery that was manufactured in 2012. Not exactly new. It gave me the same results. Other than that problem, the computer is working fine.

Regards,

Review: Received the computer on December 11th as a chrismas present for my daughter. Tried t charge device on 12/22/14 to get it ready for my daughter for christmas. White screen came up. Tried again to charge on christmas day. same white screen came up. Called Joy systems at 9:30 a.m. on 12/26/14 to discuss problem. [redacted] stated the hard drive is bad and mailed me a label to return the computer. He stated I will be getting a brand new computer with the exact same specs. They have been blowing me off ever since and keep telling me they will let me know when new one has shipped. Still no answer from them by email or phone. Called [redacted] to make complaint and they tried calling JOy Sysstems today as well. They got same response - no answer and mail box is full so can't leave message. I want my money back and want nothing to do with this company. This has been an absolutely upsetting situation for my daughter as she can't use her christmas present she has been waiting for all year.Desired Settlement: I expect a complete refund and suggest someone get the word out about this place of "business."

Business

Response:

This case has been resolved with the customer. A working replacement computer has been sent to her.

Review: A computer had to be sent back as defective. It's replacement is also defective. I've been asked to fill out the following form (pasted below the line)in order to get another computer without sending the other back yet.

The form is on a Word document with no letterhead. This seems more like a way to scam me out of credit card information than a way of handling their defective product. They have all the prior order information in their system but for some reason need a copy of my DL?

__________________________________________________________________________

Case Number: [redacted] I, _____________(cardholder’s name) authorize Joy Systems to charge me $250.00 US Dollars (cost of the computer plus related fees) if I fail to ship the original computer to Joy Systems 14 days after I receive the replacement computer, as part of the exchange agreement. If the original arrives at Joy Systems with user inflicted or shipping related damage, charges will be assessed relative to the full replacement cost of the computer depending on the severity of the damage.

The fee will be paid for using the following credit card:

Card Type: ___________________________________________

Card Number: ___________________________________________

Card Holder’s Name: _____________________________________

Expiration Date: __________________________________________

Security Code: _____________________________________

Billing ZIP Code: ________________________

Name: ________________________________

Date: ________________________________

Signature:

A Copy of the cardholders Photo ID is required.

Please FAX the completed form to [redacted] --------------------------------------------------------------------------------...⇄ />
I have included the date and email address of the sender below:

Mon, Feb 24, 2014 at 10:19 AM

10:19 AM

Message starred

Advanced shipping form

From i[redacted]Desired Settlement: The company is a representative of [redacted] No effort was made to fix the technical issue, I was just asked to send back the computer and wait another week for delivery leaving my office without the resource for another week and a half. Each time I have called their help line I have been placed on hold for at least 1/2 hour each time (4 times thus far) with the longest being 2 hrs and 5 minutes on hold. This simply isn't an acceptable way to run a business or a way in which to treat customers.

The form alone speaks volumes concerning a possible scam operation.

Business

Response:

We contacted the customer and offered to replace the computer for him, but he said he had resolved the problem the computer had, so everything is fine

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Purchased a computer thru [redacted] with rebate offer for sending an older computer to JoySystems for recycling. JoySystems never sent me the requisite "confirmation email" I needed to file documentation for the rebate. I confirmed the PC was delivered to JoySystems by [redacted] I followed up with them by phone at first and later by email, including calling [redacted] who said they would email JoySystems as well to get them to process my recycle PC. I received an email from [redacted]JoySystems on Friday, May 30, 2014 saying he was out of the office, referring me to co-workers, one of whose emails had an address that bounced back as a bad address. If I had received the confirmation email even at that late hour, that Friday, I could still have submitted the paperwork for the rebate. But they let it fall thru the cracks and wasted a great deal of my time cleaning up that recycle PC and shipping it to them. I purchased the new computer on behalf of my superiors using their credit information. We were glad to be able to recycle an old PC. JoySystems had plenty of time to confirm that the PC was operable. The rebate tracking number is/was [redacted]Desired Settlement: Fat chance JoySystems will reimburse the amount of the rebate they caused us not to get despite good faith efforts on our part to comply ($150).

Business

Response:

Joy Systems only processes the receipt of the trade-in computers for [redacted]. Once we receive a customer's trade-in computer, we send the customer an acknowledgement email to the email address they provide with their trade paper work. That is how Joy Systems' responsibility goes. It's the customer sole responsibility to provide a valid email address on their trade in form. It's also the customer's sole responsibility to check their junk mail box, to make sure the email acknowledging receipt of the trade-in computer does not end up in the junk mail box. Once the receipt email is sent, the rest is between [redacted] and the customer. How or when [redacted]s honors the rebate is entirely between them and the customer. We received and processed [redacted] trade-in computer on 5/15/2014 under the name Barbara Drought. At 2.59PM Eastern Standard Time on 5/15/2014, we sent a receipt email to [email protected] as indicated on the rebate form the customer sent us. (We have a copy of the email we sent if needed). We never received any error or any message indicating the email was not delivered. That is as far as Joy Systems responsibility goes (receiving and acknowledging receipt of the trade-in PC). If customer has any complaints or disagreement with the rebate program, they need to take it up with [redacted]. Joy Systems received, processed and responded to [redacted] rebate in a timely manner. Whether or not [redacted] honors the rebate, it entirely between him and [redacted].