Sent: Monday, June 23, 12:PMTo: drteamSubject: [redacted] ** [redacted] Hello, I am responding to claim [redacted] made by [redacted] on June 8, Attached you will find a copy of ***'s purchase receipt which indicates our no refund policy on used packagesIn an effort to accommodate ***, I offered to allow her to transfer her remaining classes to another clientThis goes against our stated policy but I hoped to work with her on the issue and was willing to override it on a one time basis Over half the room where taping occurs is not within the video frame and that area is marked plainly on the floorWe also have classes that run in the other room as well as a full schedule at our second studio at [redacted] ***I listed for [redacted] the classes running in the non-filmed room and referred her to our full [redacted] schedule at [redacted] I invited [redacted] to stop by the studio and have a look at the setup in person as she has not been to class or come to the studio since May 14, and therefore has not seen it firsthand I have since responded to [redacted] via email with the same information included in this responseHer response is as follows: [redacted] , Thank you for your response, and thank you for the list of classes in the blue roomThat is helpfulThe [redacted] location is not convenient for me, and as I stated before, the room with the video cameras in it is a for me, regardless of camera placement; my standards for my personal privacy are not met by taped-off areas on the floor, but the blue room remains an option Transferring classes to another customer doesn't really do me any good, so I'm not sure who that accommodates It's a shame that this (the class filming) is the new policy, as I've been a [redacted] customer since the doors opened in I will be sorry to stop practicing thereBut I thank you for answering my requests for information Please let me know if further information is required Namaste, [redacted] [redacted] | Manager - Washington Location
Sent: Monday, June 23, 12:PMTo: drteamSubject: Joy Yoga Center Claim ID [redacted] Hello, I am responding to claim [redacted] made by [redacted] on June 8, Attached you will find a copy of [redacted] purchase receipt which indicates our no refund policy on used packagesIn an effort to accommodate ***, I offered to allow her to transfer her remaining classes to another clientThis goes against our stated policy but I hoped to work with her on the issue and was willing to override it on a one time basis Over half the room where taping occurs is not within the video frame and that area is marked plainly on the floorWe also have classes that run in the other room as well as a full schedule at our second studio at [redacted] **I listed for [redacted] the classes running in the non-filmed room and referred her to our full [redacted] schedule at [redacted] I invited [redacted] to stop by the studio and have a look at the setup in person as she has not been to class or come to the studio since May 14, and therefore has not seen it firsthand I have since responded to [redacted] via email with the same information included in this responseHer response is as follows: [redacted] Thank you for your response, and thank you for the list of classes in the blue roomThat is helpfulThe [redacted] location is not convenient for me, and as I stated before, the room with the video cameras in it is a for me, regardless of camera placement; my standards for my personal privacy are not met by taped-off areas on the floor, but the blue room remains an option Transferring classes to another customer doesn't really do me any good, so I'm not sure who that accommodates It's a shame that this (the class filming) is the new policy, as I've been a Joy customer since the doors opened in I will be sorry to stop practicing thereBut I thank you for answering my requests for information Please let me know if further information is required [redacted] [redacted] | Manager - Washington Location
Sent: Monday, June 23, 2014 12:29 PMTo: drteamSubject: Joy Yoga Center Claim...
ID [redacted]
Hello,
I am responding to claim [redacted] made by [redacted] on June 8, 2014.
Attached you will find a copy of [redacted] purchase receipt which indicates our no refund policy on used packages. In an effort to accommodate [redacted], I offered to allow her to transfer her remaining classes to another client. This goes against our stated policy but I hoped to work with her on the issue and was willing to override it on a one time basis.
Over half the room where taping occurs is not within the video frame and that area is marked plainly on the floor. We also have classes that run in the other room as well as a full schedule at our second studio at [redacted]0. I listed for [redacted] the classes running in the non-filmed room and referred her to our full [redacted] schedule at [redacted]
I invited [redacted] to stop by the studio and have a look at the setup in person as she has not been to class or come to the studio since May 14, 2014 and therefore has not seen it firsthand.
I have since responded to [redacted] via email with the same information included in this response. Her response is as follows:
[redacted]
Thank you for your response, and thank you for the list of classes in the blue room. That is helpful. The [redacted] location is not convenient for me, and as I stated before, the room with the video cameras in it is a no-go for me, regardless of camera placement; my standards for my personal privacy are not met by taped-off areas on the floor, but the blue room remains an option.
Transferring classes to another customer doesn't really do me any good, so I'm not sure who that accommodates.
It's a shame that this (the class filming) is the new policy, as I've been a Joy customer since the doors opened in 2008. I will be sorry to stop practicing there. But I thank you for answering my requests for information.
Please let me know if further information is required.
Sent: Monday, June 23, 2014 12:29 PMTo: drteamSubject: [redacted]
Hello,
I am responding to claim [redacted] made by [redacted] on June 8, 2014.
Attached you will find a copy of [redacted]'s purchase receipt which indicates our no refund policy on used packages. In an effort to accommodate [redacted], I offered to allow her to transfer her remaining classes to another client. This goes against our stated policy but I hoped to work with her on the issue and was willing to override it on a one time basis.
Over half the room where taping occurs is not within the video frame and that area is marked plainly on the floor. We also have classes that run in the other room as well as a full schedule at our second studio at [redacted]. I listed for [redacted] the classes running in the non-filmed room and referred her to our full [redacted] schedule at [redacted]
I invited [redacted] to stop by the studio and have a look at the setup in person as she has not been to class or come to the studio since May 14, 2014 and therefore has not seen it firsthand.
I have since responded to [redacted] via email with the same information included in this response. Her response is as follows:
[redacted],
Thank you for your response, and thank you for the list of classes in the blue room. That is helpful. The [redacted] location is not convenient for me, and as I stated before, the room with the video cameras in it is a no-go for me, regardless of camera placement; my standards for my personal privacy are not met by taped-off areas on the floor, but the blue room remains an option.
Transferring classes to another customer doesn't really do me any good, so I'm not sure who that accommodates.
It's a shame that this (the class filming) is the new policy, as I've been a [redacted] customer since the doors opened in 2008. I will be sorry to stop practicing there. But I thank you for answering my requests for information.
Please let me know if further information is required.
Sent: Monday, June 23, 12:PMTo: drteamSubject: [redacted] ** [redacted] Hello, I am responding to claim [redacted] made by [redacted] on June 8, Attached you will find a copy of ***'s purchase receipt which indicates our no refund policy on used packagesIn an effort to accommodate ***, I offered to allow her to transfer her remaining classes to another clientThis goes against our stated policy but I hoped to work with her on the issue and was willing to override it on a one time basis Over half the room where taping occurs is not within the video frame and that area is marked plainly on the floorWe also have classes that run in the other room as well as a full schedule at our second studio at [redacted] ***I listed for [redacted] the classes running in the non-filmed room and referred her to our full [redacted] schedule at [redacted] I invited [redacted] to stop by the studio and have a look at the setup in person as she has not been to class or come to the studio since May 14, and therefore has not seen it firsthand I have since responded to [redacted] via email with the same information included in this responseHer response is as follows: [redacted] , Thank you for your response, and thank you for the list of classes in the blue roomThat is helpfulThe [redacted] location is not convenient for me, and as I stated before, the room with the video cameras in it is a for me, regardless of camera placement; my standards for my personal privacy are not met by taped-off areas on the floor, but the blue room remains an option Transferring classes to another customer doesn't really do me any good, so I'm not sure who that accommodates It's a shame that this (the class filming) is the new policy, as I've been a [redacted] customer since the doors opened in I will be sorry to stop practicing thereBut I thank you for answering my requests for information Please let me know if further information is required Namaste, [redacted] [redacted] | Manager - Washington Location
Sent: Monday, June 23, 12:PMTo: drteamSubject: Joy Yoga Center Claim ID [redacted] Hello, I am responding to claim [redacted] made by [redacted] on June 8, Attached you will find a copy of [redacted] purchase receipt which indicates our no refund policy on used packagesIn an effort to accommodate ***, I offered to allow her to transfer her remaining classes to another clientThis goes against our stated policy but I hoped to work with her on the issue and was willing to override it on a one time basis Over half the room where taping occurs is not within the video frame and that area is marked plainly on the floorWe also have classes that run in the other room as well as a full schedule at our second studio at [redacted] **I listed for [redacted] the classes running in the non-filmed room and referred her to our full [redacted] schedule at [redacted] I invited [redacted] to stop by the studio and have a look at the setup in person as she has not been to class or come to the studio since May 14, and therefore has not seen it firsthand I have since responded to [redacted] via email with the same information included in this responseHer response is as follows: [redacted] Thank you for your response, and thank you for the list of classes in the blue roomThat is helpfulThe [redacted] location is not convenient for me, and as I stated before, the room with the video cameras in it is a for me, regardless of camera placement; my standards for my personal privacy are not met by taped-off areas on the floor, but the blue room remains an option Transferring classes to another customer doesn't really do me any good, so I'm not sure who that accommodates It's a shame that this (the class filming) is the new policy, as I've been a Joy customer since the doors opened in I will be sorry to stop practicing thereBut I thank you for answering my requests for information Please let me know if further information is required [redacted] [redacted] | Manager - Washington Location
Sent: Monday, June 23, 2014 12:29 PMTo: drteamSubject: Joy Yoga Center Claim...
ID [redacted]
Hello,
I am responding to claim [redacted] made by [redacted] on June 8, 2014.
Attached you will find a copy of [redacted] purchase receipt which indicates our no refund policy on used packages. In an effort to accommodate [redacted], I offered to allow her to transfer her remaining classes to another client. This goes against our stated policy but I hoped to work with her on the issue and was willing to override it on a one time basis.
Over half the room where taping occurs is not within the video frame and that area is marked plainly on the floor. We also have classes that run in the other room as well as a full schedule at our second studio at [redacted]0. I listed for [redacted] the classes running in the non-filmed room and referred her to our full [redacted] schedule at [redacted]
I invited [redacted] to stop by the studio and have a look at the setup in person as she has not been to class or come to the studio since May 14, 2014 and therefore has not seen it firsthand.
I have since responded to [redacted] via email with the same information included in this response. Her response is as follows:
[redacted]
Thank you for your response, and thank you for the list of classes in the blue room. That is helpful. The [redacted] location is not convenient for me, and as I stated before, the room with the video cameras in it is a no-go for me, regardless of camera placement; my standards for my personal privacy are not met by taped-off areas on the floor, but the blue room remains an option.
Transferring classes to another customer doesn't really do me any good, so I'm not sure who that accommodates.
It's a shame that this (the class filming) is the new policy, as I've been a Joy customer since the doors opened in 2008. I will be sorry to stop practicing there. But I thank you for answering my requests for information.
Please let me know if further information is required.
[redacted]
[redacted] | Manager - Washington Location
Sent: Monday, June 23, 2014 12:29 PMTo: drteamSubject: [redacted]
Hello,
I am responding to claim [redacted] made by [redacted] on June 8, 2014.
Attached you will find a copy of [redacted]'s purchase receipt which indicates our no refund policy on used packages. In an effort to accommodate [redacted], I offered to allow her to transfer her remaining classes to another client. This goes against our stated policy but I hoped to work with her on the issue and was willing to override it on a one time basis.
Over half the room where taping occurs is not within the video frame and that area is marked plainly on the floor. We also have classes that run in the other room as well as a full schedule at our second studio at [redacted]. I listed for [redacted] the classes running in the non-filmed room and referred her to our full [redacted] schedule at [redacted]
I invited [redacted] to stop by the studio and have a look at the setup in person as she has not been to class or come to the studio since May 14, 2014 and therefore has not seen it firsthand.
I have since responded to [redacted] via email with the same information included in this response. Her response is as follows:
[redacted],
Thank you for your response, and thank you for the list of classes in the blue room. That is helpful. The [redacted] location is not convenient for me, and as I stated before, the room with the video cameras in it is a no-go for me, regardless of camera placement; my standards for my personal privacy are not met by taped-off areas on the floor, but the blue room remains an option.
Transferring classes to another customer doesn't really do me any good, so I'm not sure who that accommodates.
It's a shame that this (the class filming) is the new policy, as I've been a [redacted] customer since the doors opened in 2008. I will be sorry to stop practicing there. But I thank you for answering my requests for information.
Please let me know if further information is required.
Namaste,
[redacted]
[redacted] | Manager - Washington Location