Joyce Buick GMC of Mansfield

I am rejecting this response because: While a majority of what has been stated by Joyce Buick is true there are also details they omitMy issue isn't that Chad told me on the day of service there would be no loaner available my issue is the prior two times I called about the service I was told I could have a loaner vehicle for the dayAs far as the shuttle is concerned yes I did decline the offer because Joyce Buick only offered to shuttle me home when I needed transportation for the entirety of the day, as I've stated to Joyce Buick directly I had to cancel appointments that I had planned on going to based upon the information PRIOR to my service about me being able to have a loaner.At no time did Joyce Buck offer to replace the sensors at costWhat was offered was a recalibration and a battery test to see if the sensors failed, batteries died, or I think they might have said something about recalibrating them or adjusting themThere was never any mention of a discount service if I need replaced sensorsThey offered to CHECK them at no charge, not fix themI would have been 100% satisfied with that solution had it been offered and wouldn't have made the complaint.I mentioned in my previous complaints that I do understand due to the age and mileage of the vehicle there are going to be parts needing to be replaced which I have diligently doneMy issue with the front driver sensor is the fact that it was working when I took my vehicle in for service and when I brought it home the sensor IMMEDIATELY ceased workingIf this had occurred weeks or months later I would agree with Joyce Buick as far as me personally needing to replace the sensor because of the age/milage of the vehicleI also chose to bring my vehicle here for service because of the age and mileageI want to maintain my vehicle by certified GM technicians so the life of my SUV is as long as possibleJoyce did offer complimentary oil change which again I appreciate but also doesn't solve the problem with the sensorIf Joyce would like to contact me and make the offer of replacing the sensors with no labor costs and I simply pay for the parts I would be extremely satisfied with the resolution and I would be happy to update my online opinions on Joyce Buick serviceAs I told Karl all I want is for Joyce to make this rightThat is allI am not writing these complaints because I have nothing better to doI am writing them because of the failure on their part to follow through with what they said and failure to work with me on the sensor issue

We are sorry to learn that Ms*** is still disappointed and unimpressed with the service she received on January 4, As she clearly cites in her complaint, “The firsts two times I took my vehicle in for service I was given the best and most excellent customer service.” That clearly is our
goal each and every time we service a customer’s vehicle; this occasion was no differentUnfortunately, Ms*** fails to recall in her complaint that on Tuesday, January 2nd, she was told ahead of time there would not be a service loaner available for her on Thursday, January 4thChad *** a Service Advisor made this call, which was witnessed by *** ***, our Assistant Service Manager.In Ms***’ complaint, she also unfortunately omitted to note that she declined a complementary shuttle, including door to door drop off and pick up, anywhere in MansfieldFurthermore, *** ***, our Service Manager offered to personally pick up Ms***, if she found the shuttle inconvenientShe refused both offers.Also, Ms*** failed to mention in her complaint that she was told by *** ***, that the cost of each sensor, exclusive of labor, would be between $to $The exact price for the appropriate General Motors’ sensor is $79.95, eachLabor to install each sensor would be additional.Ms*** also failed to recall in her complaint that in a goodwill gesture, we offered to completely waive the labor charge of installing the newly failed sensor, as well as, the waive the labor charge to install the inoperative sensor she admits she had upon arrivalShe would therefore only pay for the parts, not the labor!Furthermore, upon reading Ms***’ review on Facebook, we also offered her a complementary Lube, Oil and Filter, a free loaner car with prior notice, and the assurance the we would rectify anything we may have done wrong, all at no charge.It should also be pointed out that Ms*** stated in her complaint that, “It’s unacceptable to me to blame the problem on the age and mileage of the vehicle.” Ms*** evidently is of that opinion; however, it is without debate that an eleven-year-old SUV with over 207, (two hundred and seven thousand) miles, is very much susceptible to frequent and unforeseen failures-failures that can take place even without the vehicle being driven!We did absolutely nothing wrong in this case! 1) Ms*** points out she had a failed sensor upon arrival2) After installing new tires, and the original sensors, one known to be bad, the second sensor failed shortly thereafter. 3) The availability of a loaner car and the shuttle refusal were outlined above.However, once again in a goodwill gesture, we will give Ms*** one free tire sensor, a free loaner car with prior notice, waive the appropriate labor to install both sensors, and a complementary lube, oil, and filter. As such, Ms*** would only pay $79.95, the cost of one sensor, plus taxShe would enjoy two new sensors, no labor to install two sensors, a free loaner car, and a complementary lube, oil, and filter.To do this we would request that Ms*** sign a goodwill form prior to beginning workWe also must emphasize that the other tire sensors may fail at any moment, as can any part on an eleven-year-old vehicle with 207,miles. ell us why here

I am rejecting this response because:
While a majority of what has been stated by Joyce Buick is true there are also details they omit. My issue isn't that Chad told me on the day of service there would be no loaner available my issue is the prior two times I called about the service I was told I could have a loaner vehicle for the day. As far as the shuttle is concerned yes I did decline the offer because Joyce Buick only offered to shuttle me home when I needed transportation for the entirety of the day, as I've stated to Joyce Buick directly I had to cancel appointments that I had planned on going to based upon the information PRIOR to my service about me being able to have a loaner.At no time did Joyce Buck offer to replace the sensors at cost. What was offered was a recalibration and a battery test to see if the sensors failed, batteries died, or I think they might have said something about recalibrating them or adjusting them. There was never any mention of a discount service if I need replaced sensors. They offered to CHECK them at no charge, not fix them. I would have been 100% satisfied with that solution had it been offered and wouldn't have made the complaint.I mentioned in my previous complaints that I do understand due to the age and mileage of the vehicle there are going to be parts needing to be replaced which I have diligently done. My issue with the front driver sensor is the fact that it was working when I took my vehicle in for service and when I brought it home the sensor IMMEDIATELY ceased working. If this had occurred weeks or months later I would agree with Joyce Buick as far as me personally needing to replace the sensor because of the age/milage of the vehicle. I also chose to bring my vehicle here for service because of the age and mileage. I want to maintain my vehicle by certified GM technicians so the life of my SUV is as long as possible. Joyce did offer complimentary oil change which again I appreciate but also doesn't solve the problem with the sensor. If Joyce would like to contact me and make the offer of replacing the sensors with no labor costs and I simply pay for the parts I would be extremely satisfied with the resolution and I would be happy to update my online opinions on Joyce Buick service. As I told Karl all I want is for Joyce to make this right. That is all. I am not writing these complaints because I have nothing better to do. I am writing them because of the failure on their part to follow through with what they said and failure to work with me on the sensor issue.