JoyFay Delicate

We have refunded on our end and generally it will take days for the bank to process the money and the time is decided by the credit card issuing bank .The customer can contact the bank to confirm the money

Thanks for your comments.We have a standard size chart for cosplay costume which is differentfrom that for clothesYou can refer to below link to check thesize chart we have: www.joyfay.com/size-chartGenerally , we need days to make the costume and then send thepackage from
China via *** or *** to US customers .According to ***, the package will be delivered in daysWe willsend the customers what they ordered after receive the paymentAnd wewill also put an invoice in package indicating the size and orderinformation.The customer ordered a costume of XXXL on our websiteThe firsttracking number was wrong, so we sent a new tracking number to thecustomer via our [email protected] package is delivered in 7days: ***All emails are 100% replied mostly within hoursWe replied thecustomer in hours (July ,28) after we got the emailThe customertold us that the costume was in wrong size, so we asked the customerto take some photos for us to check on July ,29.And we also take photos of the size part on the transparent packageand the on the tag of the costume to show where he can find the sizepart.But the photos of the costume were not clearly showing if the size iswrongThen the customer wanted a refund and we gave the returnaddress on July 29.Since the return reason of the package was not quality issue, we arenot responsible for the returning shipping cost.Our return policy is hassle free and if it is a quality problem, wewill be responsible for the shipping cost and will refund or sendreplacement to the customer.Usually we refund the payment in business days after we get thereturned packageWe received the returned item on Friday( 8/5)andhave refunded the full payment USD to the customer on August,

Thank you for ordering with usWe never guaranteed 23rdThere is a estimated time of arrival on the product page but we never guaranteed item will be delivered by the estimated time of arrivalThe UPS tracking number will not be available until the shipment is released by the US customsWe would
never tell you it is going to be month, where did you even get that information? The shipment would be released in another few daysThe reason why we cannot offer cancellation at this time is because it is already on route to you and we are willing to take returns and refundWe appreciate your patience and understanding. Best,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have refunded on our end and generally it will take 7 days for the bank to process the money and the time is decided by the credit card issuing bank .The customer can contact the bank to confirm the money.