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Joyful Nails

2010 Mount Zion Rd STE B, Morrow, Georgia, United States, 30260-3327

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I visited Joyful nails today at 1:45 PM to receive a nail fix for a single nail and a change of polish color. However my experience was not joyful. The price for one nail to get fixed is 3$, the shape cost an extra 5$. The woman doing my nails finished around 2:10, my total was supposed to be 10$. That price included my nail fix and shape for one single nail and the color change for all 10 nails. I handed her my card and she swiped it. I receive notifications from cash app whenever I use my card, the notification popped up and it said ? you've spent 30$ at joyful nails '. I asked why my bill was so high and pointed out the prices on the list. They couldn't give me a reasonable explanation, I refused to sign the receipt and left the establishment, I was screamed at, chased to my car and pictures were taken of me ! I absolutely feel taken advantage of !

Desired Outcome

Billing Adjustment I would like a partial refund, I don't want a full refund because the woman completed the job, she just over charged me. I'm not a cruel person, I just don't like to be taken advantage of !

Joyful Nails Response • Mar 17, 2020

I am sorry to hear about the customer had a bad experience when she visited our nails salon. As a manager, I want to explain about the price with her nails services that day. She came in and requested one nail fix and gel polish change one her hand. The pricelist in the salon for one nails fix is 3 dollars and up, shape is $5. Polish change gel $20 and up depends on how long the nails. However, the nails fix for the lady is 5 dollars beause of long nails and coffin shape. And the polish change for her gel $25 (long nails) that why it came up $30. The services is well done. If the customer didn't agree about the price, she just tell us and we can solve the problems, dont just walk Out and being upset. We try out best for the good service and we have the price in the shop. Every nails salon around the area have the similar price and we have to follow the scale. She had not sign the receipt and she requested us to refund some money for her. That is not appropriate. The price is the price, but if she didnt happy about the price we can fund her back $5. We want to be fair. Everyone works hard, we do not want anyone take advance or we do not take advance on anyone. If I say anything not right, please forgive because of the language difference.

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Address: 2010 Mount Zion Rd STE B, Morrow, Georgia, United States, 30260-3327

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