Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
CC: *** *** ***?, Boden USA
February 18, 2015
Dear Customer,
Thank you for your email.I am ever so sorry for my delay in responding to your email, and that your concerns were not addressed in a timely manner. I certainly do understand the frustration and inconvenience caused to your husband, and...
yourself, n our unwanted catalogs. I see that you contacted us through CatalogChoice.org, on January 25th to be removed from our mailings. At this time, we immediately removed your name and address. However, as our system specifically removes an individual by their name and address and not by address or household only, your husband's name was not removed at this time. Please accept my sincerest apologies for the nuisance this has caused.I have now removed your husband's name from our Boden mailing list. Please be aware that he may receive one more catalog, as our mailing lists are printed weeks in advance. Rest assured that this will be the final one, and I am sorry for any further inconvenience this may cause. I have also made sure that yours and your husband's information has been set to 'Do not mail' in our system, and I assure you that we will not rent or sell your information to anyone.We received your name, as well as your husband's name, from a 'cooperative database'. This is where companies pool their customers' information. The names gathered in this database are based on purchase behavior. Therefore, if either yourself, or your husband, have ever been sent a package, even as a gift, addressed in your name from a retailer or have a magazine subscription addressed to you, your names will be added to this database. As we are not allowed to see the other members who enter their customers' information into this database, we can't tell exactly which retailer gave your information. I am truly sorry that this information is not made available for me to provide to you.I completely understand your concern with the sharing of your information. Below I have provided 4 links to the databases that we use. As this is your personal information, you are more than welcome to follow these links and opt out of the databases, in order to be sure that yours and Devin's name will not been shared further. As a customer myself, I certainly do understand your concern with your name being circulated, and I hope this information is of help to you:[redacted]:http://www[redacted]Again, I am very sorry for the disappointment, and frustration caused by the delay in my response, and by receiving unwanted catalogs. We do take this very seriously, and I am so sorry we let you down. If I can be of any more help, please do let me know.Regards,Maritza F Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
CC: *** *** ***?, Boden USA
February 18, 2015
Dear Customer,
Thank you for your email.I am ever so sorry for my delay in responding to your email, and that your concerns were not addressed in a timely manner. I certainly do understand the frustration and inconvenience caused to your husband, and...
yourself, n our unwanted catalogs. I see that you contacted us through CatalogChoice.org, on January 25th to be removed from our mailings. At this time, we immediately removed your name and address. However, as our system specifically removes an individual by their name and address and not by address or household only, your husband's name was not removed at this time. Please accept my sincerest apologies for the nuisance this has caused.I have now removed your husband's name from our Boden mailing list. Please be aware that he may receive one more catalog, as our mailing lists are printed weeks in advance. Rest assured that this will be the final one, and I am sorry for any further inconvenience this may cause. I have also made sure that yours and your husband's information has been set to 'Do not mail' in our system, and I assure you that we will not rent or sell your information to anyone.We received your name, as well as your husband's name, from a 'cooperative database'. This is where companies pool their customers' information. The names gathered in this database are based on purchase behavior. Therefore, if either yourself, or your husband, have ever been sent a package, even as a gift, addressed in your name from a retailer or have a magazine subscription addressed to you, your names will be added to this database. As we are not allowed to see the other members who enter their customers' information into this database, we can't tell exactly which retailer gave your information. I am truly sorry that this information is not made available for me to provide to you.I completely understand your concern with the sharing of your information. Below I have provided 4 links to the databases that we use. As this is your personal information, you are more than welcome to follow these links and opt out of the databases, in order to be sure that yours and Devin's name will not been shared further. As a customer myself, I certainly do understand your concern with your name being circulated, and I hope this information is of help to you:[redacted]:http://www[redacted]Again, I am very sorry for the disappointment, and frustration caused by the delay in my response, and by receiving unwanted catalogs. We do take this very seriously, and I am so sorry we let you down. If I can be of any more help, please do let me know.Regards,Maritza F Customer Service Manager