JP Roofing Company

On Mon, Aug 3, at 2:PM, Joe Pope < [redacted] > wrote:Hi [redacted] Responding to the customer complaintJP Roofing made contact with the [redacted] representative ( [redacted] - ###-###-####) [redacted] is the brand of shingles that was installed on the [redacted] residenceJP Roofing Inc wanted to be clear of the proper action that was needed to be taken when the wind damage occurredAs the complaint stated damage occurred on 11/24/and at this time action by others were taken to prevent water entry JP Roofing received a call a week or so after 11/24/and responded immediately to investigate roof damageAt the time of investigation it was in my opinion, that the blow off was caused by faulty shinglesThe bonding of the asphalt strip to the underneath shingle looked to be failing [redacted] in this time frame has had similar problems on numerous installations and has a class action law suit against them for this failureAt this time I had a conversation with [redacted] explaining my opinion of the roof failure and advised of the proper action that needed to be taken and also in conversation with her son by telephone explaining the owners responsibility to file a claim with the manufacturer ***Please review the attached documents for the [redacted] installation and pay close attention to page under Notification Of ClaimsIt would be impossible the a contractor to police all work installed through the course of years, this is reason for the owners responsibility.In closing JP Roofing was never aware of a new roof repair or that [redacted] was never notifiedThank You,Joseph [redacted] / JP Roofing Inc / ###-###-####