[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The merchant is trying to get off the subject problems of said faulty hardwood installationHe does not want to come up with any remedy for the installation problemsHe has nothing to say or defend his ideal or out of touch so called "perfect" installation since I have presented the factual documents in the last two previous responsesRegarding his response, He is totally misrepresenting all the factsI filed the credit card dispute in mid March since the merchant did not respond to me despite I called them many time ( cell phone log records)The NFCU rep also contacted them many times requesting the solution of the problemsHowever, the merchant did not do anything or returned their phone call at allThe bank took action chargeback the credits on April 30, The merchant responded on June 11, 2015, and the bank allowed them another respond on July 27, This is only for pre-arbitration, not final arbitration as the merchant said, you can notice from his attachment Again, I want to mention that I missed the time days for arbitrationThe bank knows that and sent me the letter making an apologyI do not have the chance to arbitration of my credit card disputeThe Bank asks me to file a complaint with Revdex.com tooRegarding to that signature on the right hand side, the bank sent me the another letter asked me to talk to the merchant and they made notice in my account I reserved this for another legal action.Regarding to the merchant said there is no installer name JohnThis is not trueHe is a Spanish guy he told me his name is John when I met him while he was installing the floorThis is not important whoever's name isThere is nothing to do with the hardwood floor gaps , installation problemsThe merchant is taking advantage of the Revdex.com rules and regulation by responding much more than the time allowedThis is not the first time, he keeps doing that overdue responsesI request the Revdex.com take action instead of keeping back and forth responses It is waste time and not productive at allThe merchant is silent of the hardwood big gaps problems as shown on the previous photos provided in his latest responses, because he has nothing to say of the installation problems they have createdIf the merchant is not willing to do anything or refund to me, I personally request the Revdex.com authority to take ultimate action to resolve the issues and proceed the arbitration on my behalf (attachment: certification of energy star home, certified by third party professional from Kbhome builder) Regards, [redacted] ***
SUN'S CARPET & FLOORSKincannon Place, #Lorton, VA 703–550-0222Revdex.com CASE II)#: [redacted] Date: Jan 6, 2016Dear [redacted] ,Regarding this case, I'd like to point out that [redacted] is misrepresenting the facts, In his previous reponse, he stated that his bank allowed us taking days to repond the dispute which is definitely an inaccurate statement according to the factsThe chargeback only allowed us to repond within month not daysPlease see attached letters for factual support.Secondly, he stated he had sent several emails to his bank disputing the signature and they well documented thatHowever in both of his claims, he never mentioned that as part of the claim at all not even during the final arbitrationPlease again refer to the letters from the dispute resolution department.Moreover, none of our installers named John, Another mis-statement from him.Thanks for your time.Sincerely,General Manager of Sun's Carpet & Floors
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response is full of inaccuracies that I do not care to address as they do not deal with the issues: (1) The seam in the hallway is coming apart (2) The padding installed is of lesser density than what is stated on the contract (3) Poor Customer Service I have since hired a Certified Carpet Inspector certified by the following agencies: National Institute of Certified Flooring Inspectors (NICFI) World Flooring Covering Association (WFCA) [redacted] (***) Institute of Inspection Cleaning & Restoration Certification (IICRC) The result of his inspection is stated below: (1) Seam: I did find by probing it with an awl that the last inch of both ends of the seam was not properly adhered to the seam tapeThe tapes adhesive was not melted to the back of the carpet, and those ends were fraying yarns (2)
Dear Revdex.com, We have replied [redacted] through ***'s [redacted] already and here is the response again: 1) [redacted] had shopped around many carpet stores, preselected a special [redacted] carpet prior to visiting our company She contracted with us on Dec 16, per invoice# [redacted] to order and install [redacted] Carpet Unique Sensibility II with 7/8lb padWe specially ordered her carpet from [redacted] and received the merchandise on Dec 20, Please see attached B/L (A) We installed the job according to the contract on Dec 28, which customer had inspected the job and signed completed to her satisfaction Please see attached signed invoice.(Attachment B) 2) On Feb 18, almost two months later, she contacted our sales manager ** [redacted] and complained that the padding we installed did not block sounds from her own ***r floor [redacted] explained to her that there was little we could do since the pad is not sound proof He said he wasn’t sure even if replacing a thicker lb pad would help but it would be costly for herShe then accused him not telling her earlier and asked for a refund [redacted] refused because it was not our company's fault that she had a sound problemThe sound proof issue was never mentioned before until that dayIn fact, in the market, 7/8lb upgrade pad is generally the best any carpet dealer can offer and she had already done her selection in other stores In fact, the sea [redacted] issue was not mentioned at all at the time 4) The carpet installer [redacted] hired did not know what he was talking aboutHe couldn’t even distinguish 8lb pad from 6lb padThere is no such thing as “bonded carpet” as [redacted] Carpet (one the largest carpet manufacturer in the world) our supplier stated and her carpet definitely can be re-stretched 5) Sea [redacted] are in carpet installations as stated on our ter [redacted] because the carpet roll was 12' wideMoreover, [redacted] had gone over with her where the sea [redacted] would be prior to installationPlease note that her carpet carries a 10-year warranty and the padding carries a 15-year warranty 3) We get our padding from the largest padding manufacturer in the US " [redacted] and ***"established since They supply to stores like [redacted] ***, ***’s and many large flooring chain stores locally and nationally and we therefore have total confidence and trust in their productsThe 7/8lb pad has been tested with an IIC rating of which even surpasses the high standard of condominium requirement of [redacted] representative stated that replacing with 10lb pad would not make any difference and there is no sound proof carpet pad in the market at all (Please see attachment C) 4) [redacted] got the first quality carpet which carries a 10-year warranty and first quality padding which carries a 15-year warranty against any defects and they are both backed by top US manufacturers(Please see attachments D) We were contracted to cover her floor not to sound proof her floor and we have completely fulfilled the agreement and her request is outside of our contact Feel free to contact us if you have further questions, Sincerely, [redacted] JPD Carpet & Floors,Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The merchant is trying to get off the subject problems of said faulty hardwood installationHe does not want to come up with any remedy for the installation problemsHe has nothing to say or defend his ideal or out of touch so called "perfect" installation since I have presented the factual documents in the last two previous responsesRegarding his response, He is totally misrepresenting all the factsI filed the credit card dispute in mid March since the merchant did not respond to me despite I called them many time ( cell phone log records)The NFCU rep also contacted them many times requesting the solution of the problemsHowever, the merchant did not do anything or returned their phone call at allThe bank took action chargeback the credits on April 30, The merchant responded on June 11, 2015, and the bank allowed them another respond on July 27, This is only for pre-arbitration, not final arbitration as the merchant said, you can notice from his attachment Again, I want to mention that I missed the time days for arbitrationThe bank knows that and sent me the letter making an apologyI do not have the chance to arbitration of my credit card disputeThe Bank asks me to file a complaint with Revdex.com tooRegarding to that signature on the right hand side, the bank sent me the another letter asked me to talk to the merchant and they made notice in my account I reserved this for another legal action.Regarding to the merchant said there is no installer name JohnThis is not trueHe is a Spanish guy he told me his name is John when I met him while he was installing the floorThis is not important whoever's name isThere is nothing to do with the hardwood floor gaps , installation problemsThe merchant is taking advantage of the Revdex.com rules and regulation by responding much more than the time allowedThis is not the first time, he keeps doing that overdue responsesI request the Revdex.com take action instead of keeping back and forth responses It is waste time and not productive at allThe merchant is silent of the hardwood big gaps problems as shown on the previous photos provided in his latest responses, because he has nothing to say of the installation problems they have createdIf the merchant is not willing to do anything or refund to me, I personally request the Revdex.com authority to take ultimate action to resolve the issues and proceed the arbitration on my behalf (attachment: certification of energy star home, certified by third party professional from Kbhome builder) Regards, [redacted] ***
SUN'S CARPET & FLOORSKincannon Place, #Lorton, VA 703–550-0222Revdex.com CASE II)#: [redacted] Date: Jan 6, 2016Dear [redacted] ,Regarding this case, I'd like to point out that [redacted] is misrepresenting the facts, In his previous reponse, he stated that his bank allowed us taking days to repond the dispute which is definitely an inaccurate statement according to the factsThe chargeback only allowed us to repond within month not daysPlease see attached letters for factual support.Secondly, he stated he had sent several emails to his bank disputing the signature and they well documented thatHowever in both of his claims, he never mentioned that as part of the claim at all not even during the final arbitrationPlease again refer to the letters from the dispute resolution department.Moreover, none of our installers named John, Another mis-statement from him.Thanks for your time.Sincerely,General Manager of Sun's Carpet & Floors
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response is full of inaccuracies that I do not care to address as they do not deal with the issues: (1) The seam in the hallway is coming apart (2) The padding installed is of lesser density than what is stated on the contract (3) Poor Customer Service I have since hired a Certified Carpet Inspector certified by the following agencies: National Institute of Certified Flooring Inspectors (NICFI) World Flooring Covering Association (WFCA) [redacted] (***) Institute of Inspection Cleaning & Restoration Certification (IICRC) The result of his inspection is stated below: (1) Seam: I did find by probing it with an awl that the last inch of both ends of the seam was not properly adhered to the seam tapeThe tapes adhesive was not melted to the back of the carpet, and those ends were fraying yarns (2)
Dear Revdex.com, We have replied [redacted] through ***'s [redacted] already and here is the response again: 1) [redacted] had shopped around many carpet stores, preselected a special [redacted] carpet prior to visiting our company She contracted with us on Dec 16, per invoice# [redacted] to order and install [redacted] Carpet Unique Sensibility II with 7/8lb padWe specially ordered her carpet from [redacted] and received the merchandise on Dec 20, Please see attached B/L (A) We installed the job according to the contract on Dec 28, which customer had inspected the job and signed completed to her satisfaction Please see attached signed invoice.(Attachment B) 2) On Feb 18, almost two months later, she contacted our sales manager ** [redacted] and complained that the padding we installed did not block sounds from her own ***r floor [redacted] explained to her that there was little we could do since the pad is not sound proof He said he wasn’t sure even if replacing a thicker lb pad would help but it would be costly for herShe then accused him not telling her earlier and asked for a refund [redacted] refused because it was not our company's fault that she had a sound problemThe sound proof issue was never mentioned before until that dayIn fact, in the market, 7/8lb upgrade pad is generally the best any carpet dealer can offer and she had already done her selection in other stores In fact, the sea [redacted] issue was not mentioned at all at the time 4) The carpet installer [redacted] hired did not know what he was talking aboutHe couldn’t even distinguish 8lb pad from 6lb padThere is no such thing as “bonded carpet” as [redacted] Carpet (one the largest carpet manufacturer in the world) our supplier stated and her carpet definitely can be re-stretched 5) Sea [redacted] are in carpet installations as stated on our ter [redacted] because the carpet roll was 12' wideMoreover, [redacted] had gone over with her where the sea [redacted] would be prior to installationPlease note that her carpet carries a 10-year warranty and the padding carries a 15-year warranty 3) We get our padding from the largest padding manufacturer in the US " [redacted] and ***"established since They supply to stores like [redacted] ***, ***’s and many large flooring chain stores locally and nationally and we therefore have total confidence and trust in their productsThe 7/8lb pad has been tested with an IIC rating of which even surpasses the high standard of condominium requirement of [redacted] representative stated that replacing with 10lb pad would not make any difference and there is no sound proof carpet pad in the market at all (Please see attachment C) 4) [redacted] got the first quality carpet which carries a 10-year warranty and first quality padding which carries a 15-year warranty against any defects and they are both backed by top US manufacturers(Please see attachments D) We were contracted to cover her floor not to sound proof her floor and we have completely fulfilled the agreement and her request is outside of our contact Feel free to contact us if you have further questions, Sincerely, [redacted] JPD Carpet & Floors,Inc