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J.PMascaro & Sons

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J.PMascaro & Sons Reviews (2)

8/21/Dear [redacted] ***Upon receipt of your letter in reference to ID # [redacted] ( [redacted] ) service address [redacted] Pawhich is in a Borough that we currently service, I have reviewed the chain of events that have generated this concernapparently the resident called in stating their boxes were all over their property and that their trash was missed, our dispatch office relayed to the resident that our trucks have not been to their street yet, the resident claimed that the truck was through the area Our dispatch office put the resident on hold in order to confirm with the street supervisor, his response was that the truck has not gone through as of yet and that he would follow up after they didDispatch office attempted to re-engage the conversation and the resident was no longer on lineLater that afternoon the street supervisor did advise dispatch that the resident was serviced.After we received your letter from our corpoffice 8/20/we sent a supervisor to verify our original report that the resident was indeed servicedWe additionally contacted the Borough who stated they did not receive a call from their resident, I have enclosed a photo of the address in question as of 8/20/Hopefully addressed your concernsAl C J.PMascaro

From: [redacted] < [redacted] @ [redacted] .com>Date: Mon, Dec 7, at 10:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" Regarding the complaint below # [redacted] The company resolved the issues today (12/7/22015)I am not sure how to close the complaintThanks-***

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