JPMorgan Chase Credit Card

We responded to our customer’s concerns during our conversation on March 27, 2018. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 10, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 
Regards,
Complaint ID: 12649773

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.the person representing the company, who only gave me his name as "[redacted]" on our first phone call, informed me on our second call that there would be a letter forthcoming per my request.  I explained to him the detailed letter, when received and reviewed would lend me to close this case.  Still waiting. "[redacted]" was reachable at [redacted]I cannot express how important it is to know this account was finally closed due solely on going paltry customer service.  Especially because my personal IDs are connected to it.  Please join me in looking forward to "[redacted]'s" clear and conscience postal response.  Let's go down the rabbit hole of paltry customer service a bit longer, shall we?   I am in receipt of a letter dated July 12, 2017, re:  the complaint Chase Amazon received on May 30, 2017 via the Revdex.com.  It does not indicate any details as to why I was forced to play "100 questions".   Please have this company send me a revised letter at their earliest convenience, PREFERABLY OVERNIGHT, indicating,  "Mrs. [redacted] received a damaged credit card from us and when she called to have that account canceled for both her ID safety and the integrity of our billing, we refused, we refused and, we refused for months on end because the people who work for us do not care if our accounts are mismanaged and our coffers destroyed by fraud.  We refused to close the newly opened account even after Mrs. [redacted] sent a check for +/-$3 with the notation to CANCEL the account.  The charge was due to purchases made when she accepted an auto-invite for the account while she was shopping at Amazon back in OCTOBER, 2016.  Then, we refused to close the account again and again.  But we did call Mrs. [redacted] out-of-the-blue to ask her if she STILL wanted the account closed. To.  Repeat.  The.  Card.  Arrived.  Damaged.  And.  Chase.  Amazon.  REFUSED.  TO.  CLOSE.  IT.  This was approximately 10 months ago." I highly recommend the above-suggested revisions be printed out in Day-Glo to ensure whichever third-grade educated level person-bot receives it's dignified urgency.   Now, with regards to "100 questions",  A)  One of them was along the lines of, "What car have you owned?"  That is where I distinctly recall that I decided not to play, "100 questions" any further; from I do not recall how many of your representatives, TO TELL YOUS THE CARD ARRIVED DAMAGED, something a keen company would jump on to rectify.   I have never OWNED a car as I am a disabled American, I have PURCHASED a car on behalf of someone from my past.  If Chase Amazon needs to verify that tiny bit of info, you can send me request after request after request for my medical records.  I will reserve the right to refuse, of course, but only after TEN long drawn months of you pleading with me.  B)  When YOUR [redacted] character, [redacted] called me the second time, he DID NOT introduce himself by his name nor your company.  He just blattered on until I interrupted him to ask if he was representing you and if he was, in fact, the same dillydally who had called me a few days prior.   And I'm supposed to answer your "100 questions" to a complete stranger who dialed my cell? Jump the letter dated July 12, 2017 (the midpoint of my complaint?) and start from the start.  Otherwise, I will not tell the Revdex.com that they may close the complaint.   Oh yeah, make sure the corrected letter ACTUALLY has a signature on it, UNLIKE the July 12, 2017 one.  All the better for an acknowledgment that time was not wasted any further on my behalf.   I certainly prefer that signature come from someone with CLOUT.  You will not agree with me, but as a representative of the middle class with nearly 160,000 followers, I know I deserve it.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want proof that they properly identified 100% that the record of the account was requested / accepted by me. They have failed to do so. It was also to my knowledge that chase sold the account to midland funding, who at the time was not licensed to buy debt.
for the second chase account, I was bullied into paying the debt by the debt company Lvnv that bought the debt from chase. I paid the account when promised it would be removed from my credit, from chase and Lvnv. Lvnv held up their end of the promise and removed it from my reports, however chase is refusing

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 16, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated December 8, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed...

the brief on-line response made by the business in reference to complaint ID 12552775.  I have determined that this does not resolve my complaint.  The reason is that the business has not sent the reply they reference for 26 Jan 2018. 
 Business has been negligent through-out the process in a similar fashion. For a matter of such egregious financial quantity as involved in this case we are surprised.  We are willing to wait 3 more business days - or other as per Revdex.com advice - for the communication to arrive; however we sent this response to comply with the 5-day limit set by your standards. We also believe that the business should be informed that no letter was received as described. 
Regards,
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 25, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns during our conversation on December 20, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter/any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
roblem:I knew I should have not resolved my previous issue with them. on 7/18/16 complaint id #[redacted] I received notification that my matter would be attended to. Once I resolved my initial complaint with the Revdex.com they told me again that my its my fault for their improper thoroughness. They claimed to have sent me something by mail which never was received by me. Instead of calling or emailing or trying to reach me they without attempt canceled my loan app and left me a derogatory remark. Once I filed a Revdex.com complaint they were all over with prompt and continuous emails. Now that I closed my complaint its back to square one............no help from these scammers at all. WHAT A JOKETranslate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:they back peddled and once again deserve the absolute lowest rating possible. Complete scam artists. WHAT A JOKE THIS COMPANY IS. getting what they initially wanted was a complaint removed and then screwing me over twice. crooks

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 18, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 15, 2015. Theyshould receive our correspondence within 5 to 7 business days.  In orderto...

protect consumer privacy, they have been advised they may share the responsedirectly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't accept this determination. They are not even owning up to their fault. Had I known they were so difficult I would have kept my credit card locked in safe and only used it twice a year when I travel. They did not seem to care much about mail theft they were acting like it's not their fault when they new I have problems with mail delivery and people some how obtaining credit cards with smart phones. I have no control over thieves finding new ways to  steal credit cards. The last 3 fraud charges on my credit card resulted from never receiving my replacement card in the mail. I don't even travel out of the country and barely out of state they should block international charges. Or at least call me and say hey, are you at this place trying to make this purchase? No just approve them and make my life rougher. 
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 4, 2017. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 25, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The last message I received from Chase was on January 4th 2017.   It was just an introductory and acknowledgement email.  There has been no follow-up thereafter.  In my initial email I had requested to be contacted via email as I am not in the USA currently but yet haven't received any correspondence after this.  
The copy of the email sent by Chase on January 4th is as follows:
"Dear [redacted]
 
Thank you for your inquiry to Delaware Revdex.com. This is to acknowledge your correspondence was forwarded to the Executive Office. I appreciate the opportunity to research your concern.
 
I will follow up with you in writing or by phone once I’ve completed my research. If you have questions in the meantime, I can be reached at[redacted] I am available Monday through Friday from 10 a.m. to 5:30 p.m. Eastern Time.
 
Sincerely,
 
[redacted]
 
Executive Office"
 
 
Please advise and help at your earliest convenience as this affects my credit score negatively.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 31, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No correspondence, phone call, or email, has been received from JPMorgan-Chase. No secure message is present in the mailbox of my online credit card account when I log-in to the Chase website.

We responded to our customer’s concerns in our letter dated September 14, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you