JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 14, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns during our conversation on December 27, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter/any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 11, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns during our conversation on November 20, 2017. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A member of the Chase executive team called me and informed me that they reviewed my complaint, and decided that my points have been forfeited. This is unacceptable and amounts to theft in my opinion. I have credit cards with several banks with which I accumulate points. I had the choice of accumulating points with any card company, but choose to use Chase to accumulate over 10,000 points. They proceeded to close my account without warning and for no wrongdoing on my part, except to say that they reviewed my credit report  and decided that they have to close the credit line [they still have not disclosed the reason. I had no late payments or anything else wrong on my report]. Chase has no right to confiscate my over 10,000 points. Consumers should be warned of doing business with Chase, both for the knowledge that they can and do close card accounts on a whim, with no explanation, and that all reward points accumulated will be lost at that point.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The Business did nothing for me. They did not refund my yearly fee, and did not provide a good reason. They charged me a yearly fee and then closed me down not wanting to refund my fee
Regards,
[redacted]

We responded to our customer’s concerns during our conversation on November 13, 2017. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 10, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 16, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They basically refused to give me back my money that a merchant blatantly stole by selling a preorder of a statue without plans of delivering the item. That is stealing in my book and Chase is letting the merchant get away buy not giving me back my money due to a technicality of being outside the coverage date. My payment was composed of 2 payments for which I got the 2nd payment which proves that my point is valid that the seller is a fraud. I want chase to get me back my hard earned money and punish the fraudulent merchant by getting the funds back.
Regards,
[redacted]

We responded to our customer’s concerns during our conversation on October 4, 2017. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 7, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have not received the correspondence in the mail yet, so I am unable to make the selection asked form you of whether this is solved or not for complaint ID [redacted]. Once I receive it, I will provide my comments as requested.  
Regards,
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of
your correspondence. Chase takes consumer feedback very seriously. We have
fully reviewed this matter and responded to the consumer on Nov 13, 2015. They
should receive our correspondence within 5 to 7 business days.  In...

order
to protect consumer privacy, they have been advised they may share the response
directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 29, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

I received a call from [redacted] who I called back.  Our call was disconnected and she did not attempt to re-dial my number.  She also admitted on the call that she had not listened to the calls, outside of one call.  So here is the issues:(1) This is a customer service complaint and [redacted] didn't even apologize for the customer service provided by her peers.  She immediately jumped into the terms and conditions of the product.  (2) [redacted] did minimal research into my complaint, choosing to only listen to one call.  She then didn't attempt to reconnect the dropped call at all, making the matter even worse.(3) No followup since has been made.  Clearly Chase doesn't value me or my business.  As someone who will charge close to $100,000 on Chase credit cards in 2016, I am utterly mortified at how little anyone I have spoken appreciates my business.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 25, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 19, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
They are  saying I contacted them about fraud, but what is funny Is the first time I ever contacted them they said I had an audio password, I always write down all passwords and my assistant then keeps up with it and neither of us talked to chase which proves to us who ever contacted them was the fraud, Oh by way I never got the new card with the new number, hmm wonder who Chase sent it to, not me.
If I ran my business the way they do theirs I would be out of business