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JPMorgan Chase Credit Card

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Reviews Bank, Credit Cards and Plans JPMorgan Chase Credit Card

JPMorgan Chase Credit Card Reviews (4968)

This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on October 12, 2017. In order to protect consumer privacy, the consumer has been advised they have the option...

to share the response directly with you.  If you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely,   Executive Office Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
So actually, you just sent me a copy of the credit card agreement with a feeble letter that explains NOTHING as to your reasoning for holding me liable for fraudulent charges that I now suffer from. Literally, all your message said was we are holding you liable. There is no valid reasoning, and nothing to show that they aren't fraudulent (because they ARE FRAUDULENT), just you deciding not to honor your policy. Your policy that actually states: "Just as with any card, if someone steals your credit card number but you still have the card, Chase must refund all fraudulent charges, but only if you file a report within 60 days." They did, I did, and you didn't. You have shared absolutely nothing to show that it wasn't fraud (because -- and I can't stress this enough -- it WAS fraud) and yet you won't honor your own words and policies. I realize this doesn't affect your life and that's why you don't care -- but this is my life and this fraud that you refuse to take care of has huge negative implications, including my inability to pay rent if I have to pay these charges that I never made. And if that happens, I will absolutely hire an attorney to get both the fraud money I am owed, and any other financial issues this causes -- because you shouldn't get away with this.  That is unacceptable, and you know it. 
Regards,

This is in response to the complaint from Case No. 12632336. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on March 20, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you or the consumer has questions, please call us at [redacted]. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.   Sincerely,   Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Chase is a predatory lending institution that tricked me into thinking 0 percent–interest transfers meant 0. But Chase's actual M.O. if far from what it advertises. I was charged a percentage to make a transfer on a 0 percent transfer. Plus, I have proof of Chase's predatory nature right here in front of me: Despite my complaints and my vow never to engage with this company again, Chase continues to send me offers—0 percent offers!—for more credit cards. At this point, if Chase does not waive the fees it to my credit card account and continues to send me these ridiculous predatory offers, then I may have to sue Chase.
Regards,

We responded to our customer’s concerns during our conversation on October 12, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

We responded to our customer’s concerns during our conversation on September 29, 2017. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

This e-mail is to acknowledge receipt of
your correspondence. Chase takes consumer feedback very seriously. We have
fully reviewed this matter and responded to the consumer on October 12, 2015.
They should receive our correspondence within 5 to 7 business days.  In
order to protect consumer...

privacy, they have been advised they may share the
response directly with you. Tell us why here...

We responded to our customer’s concerns in our letter December 5, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We responded to our customer’s concerns in our letter dated November 11, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.

This email is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on October 28, 2016. In order to protect consumer...

privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]. Sincerely, [redacted] Executive Office Sent on: 1/24/2017 4:57:12 PM Sent by: 159.53.78.141

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase Bank is charging a purchase interest rate from my credit card every month. They are saying that after September, I used this card to purchase $4000 goods and services. But I used this card only for $1080 and I paid it. Fedex charged my card mistakenly for more than $4000. Then they returned it to my card. But Chase still acts like I owe this money to them. This is not fair and I believe it is not lawful.My account activity after Sep 2016 is attached. You can easily see that Fedex returned all the wrong charges. If they insist that I made $4000 purchase from this card, I want them to show me the $4000 purchase which I didn't pay.If they can't, then they have to return all the interest charges which they charged from me.Regards,
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated August 30, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 13, 2017. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns during our conversation on August 22, 2017.  To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 26, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of...

your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 17, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 26, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 10, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

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Address: P.O. Box 15018, Wilmington, Delaware, United States, 19850

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