JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 29, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 13, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 6.2015 .They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been ad,ised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Still haven't credited what they owe
Regards,

Review: I've disputed a charge which Chase United Visa closed it and when I called the chase they said there was no communication provided from customer.

07/12/13 [redacted] 130.00 - Chase United Dispute [redacted] Charge was disputed because [redacted] didn't fulfill their promised on the las vegas hotel deals on their promotion hence I've disputed the charge in Nov 2013.

Provided all the information to dispute dept for almost 2hr on the phone.

Sent all the documentation to Chase as per request and now they are stating that they never received it in the first place and hence they closed the dispute and can not refund the money.Desired Settlement: Seeking 130$ refund as per request.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Account #[redacted] Paid in full in March 14 before due date then I received statements saying I had intrest due

I paid for in full both accounts and had to take out a loan to do this and I feel that at 24% I have paid enough intrest to this company and they should wave any fees they deem that I need to pay you know I could have filed bankrupt and not paid a red cent to them but I signed up for this under their policys and terms and complied fully and have been a member of their club for 15 years and have always paid on time and at least made the minimum payment due in 15 years of service. I spoke with [redacted] (floor manager) and was given no help whatsoever in this matter and it is bad business to do this to a single parent with no help at all with her bills.Desired Settlement: I need the bills for 35.53 and 62.47 taken off as I have paid them 9,000.00 last month and it was paid in full what was on my statement.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: In july I submitted a billing error dispute with help from my limited power of attorney. Under FTC guidelines they are suppose to acknoweldge the dispute within 30 days of receipt . They never responded until my second letter in November demanding they not hold me responsible for the amount in dispute since by law that is what they are suppose to do.I have been speaking with Maryanne Depowski at the executive office for chase. I have signature proof when all was delivered and signed for to backup my claim. She keeps referring to responding tothe letter in November. I have to keep reminding her that the original Billing Error Dispute was never acknowledged in writing. I explained to her its not that they have to resolve the dispute its they have to acknowledge the dispute in writing within 30 days of receipt and if they do not they can not hold me responsible for the amount in dispute even if the bill is correct. She doesnt seem to quite understand this.Desired Settlement: I want them to not hold me responsible for the amount in dispute. If this does not get this resolution it leaves me no choice but to follow my attorney's advice by following a complaint and suit with the FTC .

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 16, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Account number [redacted] account was paid in full on 08/2008 with the agreement it would deleted from my credit report I have mailed and faxed the agreement the delete. But chase has not deleted the neg information from my credit reports . I think it is very unfair that. You send me a letter to delete and never followthrough. I followed through on my end of the agreement. Now when I contact them the promise to have someone call me back, but I never get a return callDesired Settlement: Remove this neg from all three of my credit reports

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 14, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase has reversed a credit that involved an injury suffered on Kona in HAWAII, They at first issued a credit in the amount of 1752.99 and then reversed in violation of their own rules regarding this situation

this is in regards to my credit card. In conversation with the U.S. Attorney Generals office that suggest that Chase is in deep violation in other areas and not shocked that they would attempt t to take advantaDesired Settlement: refund within 10 days or face inquiry by the Ohio State Attorney General and the United States Attorney General

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 4, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Hi,First of all, the postal code of this business is 19850 with -5298. I tried to enter that but it gave me an error message saying invalid postal code, so I have to put my own zip code in order to proceed.I referred one of my friends to apply for this card. Her application was approved and started on 6/6/15. 4 months later, after 10 phone calls between us and letters, I still haven't got my 10,000 referral points. Every time I called, they asked for the same information that I provided many times and I don't know where can I go further in order to get my points. Please help. BTW, your web site is messed up, zip code issue and now I got another error message about No Social Security Numbers allowed which I didn't put any!Thanks!Desired Settlement: DesiredSettlementID: Finsh the job

I need my points ASAP.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of

your correspondence. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and responded to the consumer on Ocotober 20, 2015. They

should receive our correspondence within 5 to 7 business days. In order

to protect consumer privacy, they have been advised they may share the response

directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My account with the Providian credit card company is a closed account. It has been closed for several years and I am paying down the balance. Once Chase took over I noticed that the balance was not dwindling as quickly as it had been. I looked at my account and noticed that I am being billed a monthly interest fee on the purchase balance. I am not making purchases, I have not made purchases for years. I closed the account in early 2000. There should not be any interest charged on a closed account. I had another credit card that I paid off, that was a closed account and they did not charge interest on the balance that was being paid off, on time, every month. I asked the service rep if there was anyone else I could talk to about this, she said no. I asked if there was any way to stop the interest charges, she said no. I could accept this if I had an open account and I was charging on the card but I am not, have not, and will not because it's a CLOSED ACCOUNT. What can be done about this? This should not be allowed to happen. Can I get the interest to stop being charged on this account and can I have the interest that has been charged refunded to me or paid toward the balance of the card?Desired Settlement: I would like for the purchase interest to stop being charged to this CLOSED account and either be refunded the amounts that have been charged or the amount can be applied to the balance of the account and I will continue to pay the balance only (not including interest) until it is paid off.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I may not agree with their policy on closed accounts but it is their policy.

Review: I am a small business owner with a variable income. I make payments to this credit card on an automatic monthly basis. This month, my minimum payment was short by $21 because the minimum amount was increase without my catching the change on the emailed statement. I paid the $21 by the end of the day it was due. Chase refuses to refund a $35 late charge because I had a previous late charge when a payment was 4 days late earlier this year. While I understand this is within their rights by the terms of the agreement, I feel it is unethical for them to not honor a reversal in the charge when I was only $21 short for a matter of hours, not days or months. I believe this is an abusive practice, especially since I acted immediately once I learned what had happened.Desired Settlement: I would like for them to refund reverse the late charge from my card, as this is being reflected on my credit report.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 8, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Refusing to remove my name from a credit card renewed and issued to my ex husband after our separation/divorce; ultimately ruining MY credit in the process. I have been in contact with them for 8 months now. I have done EVERYTHING they have required me to do yet they will not drop my name (which was always only a second card holder). I have been getting a big run around the entire time.Desired Settlement: I would like the company to drop my name from my ex husband's credit card and remove this fraudulent charge off my credit report from ALL three credit bureaus.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 26, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have never charged on this account or activated an account with chase in 05/2014. It's showing on my credit report as Chase Bank Usa Na opened 04/2014 scheduled payment 39.00 and balance 1799.00. There is no credit card number on file or phone number to contact them.Desired Settlement: Take off credit report and zero acct out.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 13, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My account with Chase ending 2473 was reported to the Credit Bureau as being 30 days past due when I had not missed any payments. I provided the proof from my Banker Ms. [redacted], at Wells Fargo located at [redacted] A written letter, as well as the requested documentation, and extensive time at the bank, and on the phone. [redacted], spoke with her bill pon-line bill pay and a representative from Chase, still did not resolve the issue. I was asked by Mr. [redacted] at the Chase Call Center to submit documentation reflecting the dates and amounts of money submitted for each month. After submitted everything he asked for, he still refused to settle the dispute. After I took all the time and effort to print out the Chase payment history which showed I had not been 30 days late.I paid January, 31, 2014 $50.00, 2/20/2014, $25.00, March 17, 2014, April 10, $200.00. I have now paid them the account in full. After submitting the requested documentation when showed each payment that was paid with electronic bill pay, they then asked for additional information where the dates would correspond with what I told them over the phone and I also provided that. With all their request being granted, they still did not want to take ownership of the mistake or at least acknowledge that I did submit all of the aforementioned payments in a timely fashion. They are telling me that although I paid, the payments never showed on their end. I have had this account since 1984, and until now, never had a problem. With 30 years as a customer, why would I now decide to jepordize my credit with them? and, in addition with being a loyal customer, why wouldn't they at least acknowledge, I did submit the payments as I proved. After reviewing my account, they refunded the late charges, but still refused to remove this delinquent report from my creditDesired Settlement: I have all the documentation as stated above, and feel it is enough to justify my request to have Chase retract the error of reporting me as 30 days late when I indeed submitted a payment for Jan, February and March, 2014 and My Banker confirmed it with a telephone call and letter, and I have a payment history showing each of the payments that were made.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 13, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had money stolen out of my bank account from a MMA savings account on New Years Eve 2014 and form months before that date. I have yet o see that guaranteed money returned to my account. There was a telephone transfer of funds from that account to where nobody knows. I called on that date to try and stop it and they didn't and I still have yet to see the money returned that was stolen.Desired Settlement: I want all the money returned to me.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 29, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am a Chase customer for nearly 5 years. However,in past 12 month I have been the victim of neglegent, disrespectfull and untrustworthy practices. What is alarming in this situation, that almost evryone who was invovlved in this situation such as the teller, banker, asisstnat branch managear, regional leader and even executive office acociates who have worked with me either lied to me or try to cover up their bosses mistakes, while my life and finacial well being impacted by their mistake.

Everything started on October 2014, when I went to chase to set up auto pay for my credit card. When I arived to a branch located in [redacted], I made a deposit with a teller whom I also asked to help me to set up my auto pay on credit card since I would be out of the country and won't have online accses to my acounts. Another purpose of me being in bank I had a friend who was trying to set up bank acount with chase. Teller told us to have a seat in loby and to wait for banker. After about 15 minute of wait I have aproach teller asking her if evrything is taking care off, to which she replied yes. I also stated that my friend will stop by next time and open account. At the end of 2014, I have left the country and comeback on On Feb, 2015. After my arival I have found out that the autopay was never put in place and Chase wrongfully closed the credit card that they have issued to me. In addition to that they have reported my acount to 3 credit agencies. After two month of calling customer services I decided to visit a Branch where incident have occured. During my first visit to a branch on April of 2015, Chase banker try to help me with my issue. However, because branch managear was absent and because the teller that made a mistake she wasnt able to fix it. So she said she will escalate this issue to the Branch Manager, [redacted] wo acording to bankers word would reach out to me in 3 bussines days. However, month later I still in same spot. On May 2015, I was in bank again, and yet again Branch Manager wasn't there. During my visit when I spoke with a banker she said that Branch manager told her that she have reach out to me (which is obiviously not true). I requested a prensents of Asistnat Branch Manager, who also wasn't able to help me. However he said he will escalate this to regional leader [redacted]. Acording to him she will reach out to me in 2-3 bussiness days. However, 3 month later netiher she called nor did she picked up her phone when I called. On September 2015 I have escalted the case to Executive Office. The Representitive of this office were very rude and unhelpfull. In short this problem have impacted my credit score which had negativley impacted my finacial ability to purchase of a vehicle, rent a apartment at resonable rate or even get a job that I wanted. Despite all this I belive this is a great company with great potential to do great things and be able positivley adress the issues like this.Desired Settlement: Reopen the credit card that was wrongfully closed and remove derogatory marks from all 3 credit agencies

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of

your correspondence. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and responded to the consumer on Nov 17, 2015. They

should receive our correspondence within 5 to 7 business days. In order

to protect consumer privacy, they have been advised they may share the response

directly with you.

Review: I have contacted Chase Bank multiple times to correct a billing issue on their end. I paid my account off leaving a .54 balance which the representative said they would reverse. They did not correct it right causing me to have late fees and interest of $299 on .54. They refuse to reverse the .54 and has sent to collections and to write off. Since this has been since 2010 they can no longer provide me statements showing my original $100 was paid therefore they want $100.54 + late fees & interest. I have been dealing with this for 4 years and continue to receive the same problems. I have been denied a home loan due to this and is now causing me stress and anxiety. I have very good credit but this lowers my score tremeandously causing me to be denied credit.Desired Settlement: billing adjustment and correct all three of my credit bureau reports.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on AUGUST 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had some incorrect accounts coming out of my credit card

I contacted chase, and we filled a claim, but I didn't get my money returned. And since then I got interest charges and over draft fees that I shouldn't have gotten in the first place, I would like some of the interest charges n late fees refunded like promised to totaling 799.00Desired Settlement: I would like my refund back

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 8, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Recently, I submitted a claim to Chase's Customer Claims department stating that I was not the perpetrator of recent transactions made using my debit card number. My critical personal information was compromised. However, they refuse to acknowledge my points or evidence, and I was misled with false information regarding the nature of the transactions. I was told (as is also indicated on my claim documentation) that certain transactions were wire transfers when they were actually debit card transactions. Chase filed a claim for many transactions (more than were even indicated to me at the time) some of which, I claimed responsibility for. However, two very large transactions were conducted and I disputed them. Upon asking to speak with a manager or supervisor at their center, I was transferred to a man by the name of [redacted] (I think that [redacted] is this surname), who was terse, rude, and accusatory of towards me the entire time I spoke with him. He was very patronising and refused to acknowledge anything that I said, insisting that the claim would not be overturned or appealed, even though I was told by other representatives in their office that new evidence submitted could be used to to do so. I signed no affidavit for this claim, and the purported "responsibility" placed on me is unfounded.Desired Settlement: I would like to have my claim properly addressed and not dismissed without lawful review, as regulations in federal acts were not followed. I would also like the issue of the treatment of customers to be addressed, as well.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on April 14, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at 1-8[redacted]