JPMorgan Chase Credit Card

Review: I have made various calls, after just receiving my freedom card and been informed several different things for balances transfers

I just received my Chase Freedom card on the 01-22 or 23, I activated the day after and made two balance transfers. I was extremely excited, becasue I thought I was consildating my credit and was only going to have to worry about one payment monthly. First I was informed there were no transferr fees, this was incorrect I was charged for both transactions, and although the fee was not to bad I was still informed there was not one. Also I was informed by Feb 1 2015 both cards would be paid and I could then call in and cancel the other cards if I wish. This was not the case either, both transactions have been completed on chases ended, but neither of the other credits show any type of payments being made. I have spoken to four different agents in less than two weeks and regret ever signing up for this card. I also was told that now I have to wait for the other credit cards to accept the payments which could be another two weeks, and in the mean time to go ahead and make a payment. which of course then they would owe me, because I have already requested that chase pay the balances off!Desired Settlement: I would like a specfic person to follow up with me and if need me call the other credit card companies to find out what's going on and what their process is and when my balances should be paid off.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 9, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My credit card was charged unknowingly for Amazon Prime. I changed addresses, and didn't receive a statement. Card was reported as 50 days delinquent.

I applied for an Amazon rewards credit card serviced through Chase Bank. It was advertised that you would receive Amazon Prime if you were approved. It never stated that it would charge you for Amazon Prime. I was unaware of the charge to the card. I made three purchases with a separate debit card after I supposedly had Amazon Prime, but was charged shipping and handling on all three. Order [redacted]1 I was charged 12.25 shipping and handling on that product dated Dec 2. Order# 1[redacted] I was charged 4.16 shipping and handling on that order dated Mar. 9. Order # [redacted] I was charged $4.75 on this order dated Feb 27. Since I was charged on these I was unaware I had Amazon Prime let alone had been charged for it. I moved to [redacted] in February. The paper statements for that card were mailed to my previous address at [redacted]. I never received them to indicate I had a charge on the account. I was notified by phone on the 14th of May that my credit card payment was 50 days overdue. I had not received any other notification up to this point. I then called Chase Bank. They were able to link my credit card to my checking account profile, so I could view it online. I explained the situation to them, and they stated I needed to talk to Amazon about the charge on my account. I was forwarded to an Amazon customer service representative. I spoke with Amazon about the Amazon Prime charge. They refunded me the money for the charge I didn�t authorize, and offered to pay the late fees associated. I called Chase Bank back to dispute the claim they sent to the Revdex.com, but they said there was nothing they could do. They would only be able to file a dispute if the current residents at my old address had returned the statements to sender. If they had thrown them away there was nothing I could do. I�ve always kept up with my payments, and would have continued to do so if I was aware my card had been charged.Desired Settlement: The settlement I would like to reach is to have my missed payments stricken from my credit report with the Revdex.com. I�ve maintained a great payment history, and I don�t want a blemish on my credit that should not be there. The charge that was reported late was fraudulent, and refunded. It should have never been there in the first place.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 5, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase offer me balance transfer at law rate of interest, I accept the offer. I did not know that this offer has very high transfer fees.

I have contacted them to ask them this is too much fees for balance transfer. They are not ready to waive this balance transfer fees.Desired Settlement: Refund my all balance transfer fees

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 5 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I asked Chase bank to review my dispute of $1600 (approximate) of the $3282.80 charge from Emirates that posted to my account ending in 2229 on

03/02/2014. Chase bank said in a letter dated Aug 08, 2015 that the charge is valid and unable to refund a partial fair in the amount $1600 (approximate). I disagreed with the resolution of

the dispute and seeking help from Revdex.com to get refund from Chase bank. Here it is mentionable that I purchased two tickets using my Chase credit card on Feb

27, 2014 which was cancelled by Emirates at Dubai airport and no service was provided from Dubai to Detroit by Emirates. Therefore, I requested Chase for a

partial credit in the amount of $1600.00 (Approximate), a fare from Dubai to Detroit. I informed Chase that on our way back to the USA, we arrived at Dubai

airport on August 23, 2014 and after checking the flight status board we showed up at the gate with valid boarding pass/tickets prior to flight departure. Our connecting flight headed to Boston was

at the gate. The flight was standing there. The door was opened. But the gate supervisor did not allow us to get in the flight. Emirates broke their contract by

not performing and did not bring us back to Detroit. I also informed Chase that (1) Emirates made no effort to locate us at Dubai airport, (2) did not announce

our name (3) did not announce that boarding has started and closed (4) did not obvious to us that Dubai airport is a silent airport and it was not written on any

of the tickets and boarding passes. Therefore it should be a service and merchandise dispute. I asked Chase to review my dispute and they said they contacted merchant

and they believed the merchant’s statement that I arrived at the gate after the merchant had close the gate. But merchant did not show any proof of their

statement to Chase. Based on merchants undocumented evidence Chase decided not to refund my dispute. I disagreed with the resolution of the dispute and

asked Chase to get prove from Emirates such as video clip at the gate area of Dubai airport, recorded announcement at Dubai airport that will show and

prove at what time I arrived at the gate and how many times they called us at Dubai airport. I also asked Chase to ask Emirates why we passengers did not know

that Dubai airport is a silent airport. It should be disclosed to the customers prior to flying. But Emirates did not disclose this fact to the customer. But Chase ignored my request to inquiring about that and continuously favoring merchant. Chase always committed to the customer that they take care all the

customers disputes. But when time has come, seems they are not fulfilling their commitment to the customers. Hence I am seeking help from Revdex.com. Emirates broke their

contract by not providing the service from Dubai to Detroit and I believe with the help of Revdex.com, Chase would be able to issue a partial credit, a fair from Dubai to Detroit to my account.

Lastly I am requesting Revdex.com to help me to get a refund from Chase in the amount $1600.00/ticket (approximate).Desired Settlement: Emirates broke their contract by not providing the service from Dubai to Detroit. Since it is a service and merchandise dispute, so I believe with the help of Revdex.com, Chase would be able to issue a partial

credit, a fair from Dubai to Detroit to my account. I am requesting Revdex.com to help me to get a refund from Chase in the amount $1600.00/ticket (approximate).

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on August 24, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

Review: I am writing concerning several issues with how Chase customer service handled a fraudulent use of my credit card number. The charge in question was in the amount of $455.67 and posted April 2nd. Happily, the fraud department immediately called to alert me of the suspicious activity, which I confirmed. This was excellent customer service, but unfortunately it deteriorated from there.

• On May 20th I received a letter from [redacted] which indicated the dispute department had taken over the case. This was not appropriate since it was not a dispute with the merchant, but rather a fraudulent use of my card number. On May 21st I called [redacted] and left a voicemail. I did not receive a return phone call for two days.

• On May 23rd I again called [redacted]; her voicemail box was full. I then called customer service, was transferred to the dispute department, transferred to the fraud department, and transferred back to the dispute department. No one seemed able to take responsibility for the situation. In fact, I was told the dispute department was going to rebill my account, and no one I talked to seemed to be able to correct that. I asked one representative to work between the departments and call me back when the issue was resolved; he said he could not do that.

•On June 3rd I received another letter from [redacted], which amusingly stated that "since we haven't heard from you" Chase was rebilling the amount. I called [redacted] at her new number and left another message. Again I received no return phone call for two days.

•Today (June 5) I spoke with [redacted] in customer protection and she assured me that another credit would be issued and the problem taken care of.Desired Settlement: Assuming there are no further issues with the charge in question, I am satisfied with that aspect of the situation. I have a new account number and don't expect any further fraudulent uses. However, if Chase values my business, I ask that they take the following actions:

•Find out why [redacted] has repeatedly failed to return phone calls despite the letters she sends claiming that this is a "time-sensitive matter." Make changes to ensure that customer phone calls are returned.

•Institute some means of communication between the fraud and dispute departments so this situation does not occur again. Empower employees to solve problems like this.

•Follow up on the fraudulent use with [redacted] at the address provided by the merchant. Around the time of the charge in question, we used our card online to secure several reservations in Costa Rica. There are only a few sources for the (former) account number to have gotten out.

Thank you for your time. Copies of this letter are being sent to Chase's Wilmington [redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on JUNE 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Called Chase after having a conversation with them several months ago concerning a credit report issue. I had written all information from my previous conversation with them including the names of the persons in which I spoke with along with important information I needed when I made the follow up phone call today.I spoke with a gentleman by the name of [redacted] whose title is a Credit Bureau Specialist also known as a (CBSU) who treated me with no respect or dignity within our phone conversation this evening. I called with a concern, and in return my reason for the phone call was not important to this worker. He was very rude stating "call back later and see if you can talk to someone" the worker also stated "I don't know the address" when asked what the address of the business in which he worked. The worker also stated there is no way I could talk to anyone except him for my concern. I requested to talk to two different people in which I had written down on paper from my original phone call months ago. The two people in which I requested to talk to were as follows:[redacted]-in which the worker said was busy and couldn't answer any questions but didn't give me a reason why he couldn't answer my questions.J[redacted]-in which the worker states was not at work Mr. [redacted] started to raise his voice on several occasions in disrespect. I asked him to not raise his voice at me and as a customer I have the right to complain about a issue. He displayed that he had no respect for the reasons why I was calling and stated that they were "very busy" and it was late and that they were about to close at 9:00 pm...asked me to call back tomorrow and see if I can talk to someone and I said no because it was 7:42 pm. The worker began raising his voice once again and that when I took his information down to file a complaint with the Revdex.com. He stated to me that his immediate supervisor was [redacted] located in S[redacted]. I want a solution!Desired Settlement: I want the answer to the original reason of my phone call. I want [redacted] to apologize for his actions and be trained to deal with customer phone calls, obviously he hasn't had the appropriate training. He needs to learn that customers phone calls are important and to treat them with respect....not to raise his voice and give solutions to problems.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3rd . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: The balance transfer I requested from [redacted] to Chase was processed incorrectly - it went to the "wrong" account number, which was different from the correct account by 2 digits in the second sequence of 4 digit numbers. The [redacted] account never received the funds from my Chase account. The transfer was initiated on 09/15/14 and when I was posted on my chase account on the 22nd. But again - I NEVER GOT THE $2500 ON THE RECEIVEING END. When I called the Chase (have it documented with names dates/times) they kept saying it was processed correctly my account is ending 6010, after 15 times of asking to compare the entire number of the [redacted] account I got somebody to do it... that is how we acknowledged the ERROR. Chase promised to fix it (the Supervisor Katie) within 72 hours. I asked to either cancel the transfer or post money to my [redacted] as it was requested (now they had the correct number confirmed by me at least 10 times)>>> As of today, a week later, they closed the case (they thought [redacted] will fix it) and they billed me for the money I never received. This is illegal to steal money from a 71 year old and then start billing her. It is illegal to steal period! I am going to see attorney on Monday because from the conversation with Chase (this time with Kayla), I didn't get any feeling that it will be fixed.Desired Settlement: GET it Done!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: HSA Account closure

I have been trying to close my HSA account with chase for over a month now. First I withdrew all the funds from my account to reach a zero balance so that it would close during the April 5 transition quoted to me by a representative from a cigna account to a chase one. It did not and interest accrued on the account forcing me to make a contribution so that I could withdraw it back to a zero balance. I called another representative about closing the account and they told me it would close April 15 if a zero balance was present. They told me just in case my withdraw does not make it by the 15th of April they would sent me an account closure form. I recieved a transfer from one chase hsa partner to another instead. I have now made my third call to request account closure. I hope I recieved the correct form this time.Desired Settlement: Close my HSA account ASAP.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on April 24, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I filed a dispute with my credit card bank CHASE regarding ~$13,000 in disputes with iTUNES regarding quality of purchased content. I tried to work with Apple, the 3rd party vendor that created the content and have not been able to get a refund due to poor quality. Chase followed up my disputes, but only spoke to Apple. They needed to speak with the 3rd party, but because of the grey area upon which iTUNES sits, they refused to help me beyond what they did. They have also made me submit everything in writing, which in 2014 is incredibly difficult to understand. As a consumer, I have no course of action to take to recoup my money and now I have no protection from my credit card company to protect my consumer rights.Desired Settlement: I want Chase to execute on getting me a refund from Apple and the 3rd party. I am not satisfied with the product and I should have the right to recoup money spent, in particular since I used my credit card. Consumers need protection no matter what the instance.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 7, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I've a Chase Business credit card (INK) and I've been using it for many years. I've made use of Balance Transfer offer last year and transferred high balances from other accounts to this one. I've called up CS number 3 months ago to find out when my promotional apr of 0% is gonna end and the agent said its good until June 2014. I'm on time on all my payments and i'm try to keep my credit history clean and at the same time take advantage of promotions and payoff just before they end. But since I was given misinformation, I waited till May to make the payment but it actually ended in March and Chase charged a fee of $107 to may account as interest. When I called to tell the them that I was given misinformation, they said they can't do anything about it.Desired Settlement: Refund the interest charges on my account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase changed my account number and address without my permission causing fraud.Desired Settlement: Apology letter stating I am not responsible.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 14, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I paid the full balance of my credit card on May 7, 2014. On May 12, 2014, Chase withdrew the automatic payment even though I had a $0 balance and the card was closed. This caused my bank account to overdraw. I live paycheck to paycheck and cannot afford the overdraft fee nor should I have to pay for this fee even if I could afford it. Chase claims that I should have called to have them stop the deduction (it was through them and not through my bank) and refuses to pay this fee. I have dealt with other institutions who will not make a withdrawal from my account if I pay ahead of time without a phone call from me so I did not think Chase would make the withdrawal. There is no information on their billing page that tells me to cancel future withdrawals when I chose their pay balance in full option. I have talked with 3 people using my only phone which is a cell phone so I am using up my minutes talking to them so they told me they would have a manager call me back. It has been 2 hours since and I have not received the call back. I just want the overdraft fee taken care of by Chase and they are causing me more stress and frustration insisting it is my problem and not theirs!

Account_Number: 5186Desired Settlement: DesiredSettlementID: Refund

I want to let Chase know that they cannot give the pay in full option without letting their customers know that any future payment withdrawals requires a phone call to customer service to have them cancelled. I want my $35 overdraft fee paid by Chase.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: The chargeback request was submitted on 12-04-2014. The claim was denied and not submitted to visa. I've tried to contact the merchant directly several times without any sor of response. I called the Chase claims department and spoke to a manager representative for over an hour and was told repetedly that chase will NOT submit my claim to Visa. They refuse to investigate my claim.Desired Settlement: I would like for the chargebacks to besubmitted to Visa.

Business

Response:

Tell us why here...?

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase Banks had been reporting erroneous information on my credit file for acct # [redacted]. I have sent disputes, however, I have not received any correspondence to corroborate the reported information required to be furnished as per the FCRA. I will need account history, signed CC agreement and other information used to be reported on this account.Desired Settlement: Since this information I have requested won' t be available, please kindly delete this unknown account from my credit file. Thank you.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 11, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: On or about September 30, 2013, I contacted Cheap Tickets.com and purchased an Airline ticket for my wife,[redacted]. Immediately, after receiving the itinerary, via e-mail from Cheap Tickets, noticed, Cheap Tickets had listed me as the traveler instead of my wife. I contacted Cheap Tickets within ten minutes of completing the transaction and asked them to correct the error; Cheap Tickets responded they could not correct the error nor could they return my money. I communicated to Cheap Tickets, I would immediately be contacting my bank, Chase, to have them deny the charge to my credit card. Within thirty minutes of the transaction, I contacted Chase to have them reject the charge to my credit card. I was told by Chases representative that the charge showed Pending and that Chase could do nothing until there was an actual Charge. On October 2, 2013 my account was debited by Cheap Tickets, $387.09. I then filed a claim with Chase and Chase did refund the $387.09, that same day. On November 19, 2013, I received a letter from Chase stating, Cheap Tickets had denied my claim and Chase would debit my account the $387.09 on November 20, 2013. I deposit my money in to my account with chase each month and I pay them a Service Charge to manage my funds. In this particular case, I contacted Chase, September 30, 2013, and communicated, I was disputing a charge and I wanted Chase to reject the charge to my credit card. On October 2, 2013, Chase paid the charge, now, I am asking Chase to return my money. On November 22, 2013, I also filed a complaint against Cheap Tickets with Revdex.com of Chicago & Northern Illinois.Desired Settlement: I am asking Chase to please refund my money

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 3, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

On December 5, 2013, Cheaptickers.com made a full refund by crediting my account the amount disputed. With this I am satisfied and consider this mater closed. I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Review: I used the chase Mobile app to make a payment from My Navy Federal Checking account, instead Chase tried to take the payment from My San Diego Credit Union Account causing an overdraft fee. I spoke to customer support, they refuse to investigate the problem with their software, acknowledge that this is their fault, and reimburse me the amount of the fee. They stopped taking to me and have only been giving me a run around.Desired Settlement: A credit of $27 for the fee assessed to my by my bank.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 23, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: The current I had for over 15 years is being switched to Visa rather then a Mastercard, which causes a huge issue me and MANY others apparently. For example retailers like Sam's Club will not take Visa inside the Club, however they do accept Mastercard. This is very important to me as I pick up medicine inside my Sam's club and as well other goods that may be on sale at reduced prices where as the on-line goods or full price and may also incur shipping costs. This also fore-goes the ability to personal inspect the items before buying. Often items inside the store ate listed as "one time buy" and only offered in the store and must be purchased in store to get the best price, therefore the online option is not even possible! I feel like I was switched into a different card in the middle of a contract because I had a Mastercard for this very reason. (I already have a Chase Slate Visa CC) When I called customer "no" service they just told me I could purchase Wal-mart or Sam's club gift cards and use them inside Sam's club. However in doing this you first lost all protection against thief and fraud offered by Credit card. For example if I have them mailed and they are lost I am out the mail and they can't me replace, same being true if they are stolen or lost in store! What a cop out, especially as compared to the lost of price match, fraud protection and extended warranties offered with credit cards now. That's not a fair option at all in my mind!! The Chase Customer service agent just said that I wasn't only one that had an issue and told me that's nothing could be done?! I also ask why Chase didn't ask the card holders before making this switch, but they just said they had no reason to. I also ask if they had tried to get Sam's to change in order to take the Visa inside the Store rather then just on the website, but they said it was not they problem.Desired Settlement: Feel that I was baited and switched into a different Card Credit then the one I signed up for!! If I had wanted a VISA card that wasn't accepted inside Sam's I would have signed up for one, plus I already have one. In additional Chase still has Mastercards but wants annual fees and does want to offer these in order to fulfill their agreement, unless I pay annual fees? How is that fair?

Also is there another federal group I can file a complain with? Please inform if needed?

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 7, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: Requesting payment date to be changed from 28th of the month to the 1st of each month to be able to make my payments on time and not harming my credit

Spoke with 2 people in regards to changing my monthly payment date from the 28th of each month to the 4th of each month. I do not have sufficient funds at the end of each month to make payments on time. I have funds deposited to my account on the 1st of each month. In order for payments to be made on time and not have my credit rating affected I need the payment due date changed. After speaking with two people, they is no way this change is possible, I have to make the payments by the 28th. I have had other issues with this company 4 years ago and I regret not filing then.Desired Settlement: Payment date changed to enable me to make monthly payments on time, saving harm to my credit rating

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 15, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: chase closed all of my credit cards and bank statements last December without any prior warnings which caused me lot's of aggravation and sleepless nights and loss of business because of this, and if this wasn't enough I had on one of my credit cards accumulated 88,704 points and chase confiscated them I begged them to give them back to me but there were just stoubrne and rude to me I was hoping to use these points on my long planned vacation but they would not budgeDesired Settlement: I would like at least my points back

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Filed dispute with Chase re: credit card transaction where services rec'd were 'significantly not as described' as work done caused additional damage to my vehicle which will cost me more as a result. Dispute filed in time; despite lack of communication from Chase, I was able to determine additional information was required to move forward with complaint, and provided said information in time. This occurred several times, each of which requested documentation was provided. Despite providing documentation from the merchant admitting to their fault, Chase is requiring that I obtain a letter from a third party indicating that the merchant caused this damage. I've provided documentation from 3rd party, on their letterhead, signed by the director of the department, with the estimate including a description of the damage and an estimate to repair the damage. Chase advised that this wasn't sufficient-- they need 3rd party to explicitly state what merchant did to cause damage. I've explained multiple times that no business with any legal sense is going to provide written documentation accusing another business of damaging something when they weren't there to witness it. This has been acknowledged by a couple different representatives, but they still say 'well when you get that, call us back.' Chase refusing to pursue chargeback in timely manner and has told me they aren't going to eat the cost. Very rude, inconsistent information provided, asking for documents that they themselves have admitted are impossible to get, not utilizing documents I have provided that show the merchant admitting fault.Desired Settlement: I want to have the $3502.47 permanently credited back to my account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response: