JPMorgan Chase Credit Card

Review: I have been a Chase customer since 2008 when I financed my car through them. I have always been on time with my car payments and credit card payments. I was able to pay off my credit card before the next billing cycle but Chase decided to charge me the interest anyway. I contacted Chase to have the charges credited being that I am a good customer. At first the girl that answered the phone said she would credit $12 of a $33.09 fee. I asked to speak to her supervisor which in turn [redacted] got on the ph. I asked to credit the charges and he would not do it. Then I asked him to confirm he would credit the $12 the other person had said was going to do, he said no that he was not going to that. Mr. [redacted] wouldn't put that other person on the phone to confirm what she had already said she was going to do and he was not customer service oriented.

I have been a really good customer to Chase and I feel extremely disappointed that I am being charge a miserable $33.09 for interest that I have already paid my credit card in full and on time same as with my car. I have paid off car years ago. I don't feel I should be treated this way and Chase should keep what they promise.Desired Settlement: I would like Chase to credit the $33.09 I was wrongfully charged and to advise their staff to appreciate a good customer like myself.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 7, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: Unable to contact credit card company. Wish to cancel all credit cards. Impossible when you call, you simply get a computer response. Same via e-mail - always a computer generated response.Desired Settlement: Cancel all credit cards.

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 9, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Review: In September 2014 I signed up for a Chase United Credit Card, which included a one year membership to United Club, which usually costs approx $400, and for which the Chase Credit card had a $400 annual subscription charge.

In July 2015 I noticed that there was a automatic renewal charge for this card, but as I had not been travelling much in 2015 I decided I should cancel it before the charges were applied, which I did. The cancellation email from Chase stated"

If your credit card account has a rewards program with one

of our partner companies (such as an airline program),

rewards previously earned and transferred to that

partner's rewards program are unaffected.

I then travelled in August and was rejected from the United Club and told my member has been cancelled earlier in the year.

I have sent 5 messages to Chase over the last 6 weeks trying to get this remedied - initially just reinstatement, but since reimbursement for the services I paid for (and 'annual subscription') that they cancelled prematurely.

They have responded each time with references to card agreement language that has no bearing to the situation, or have just not ignore at all (even though a generic email said they would within 24 hours). I have been polite and clear in all my communication, but have lost patience as they seem to be completely ignoring the claim.Desired Settlement: I would like a refund for the annual membership they cut short. And some compensation, or at least recognition, for the inconvenience, and effort I have had to expend to get some adequate response.

Normally in a situation where a vendor has not provided the product or service I have paid for, it is my bank that will back me up. When it is the bank itself that is the culprit, it is particularly distressful that they try to avoid taking any responsibility.

It's hard to put a $ amount on this, I'm not sure there a way to quantify the loss of credibility Chase has incurred due to this situation in my eyes.

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 14, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Consumer

Response:

Review: After calling Chase in Sept. 2014, telling them that I was in a difficult financial situation, and keeping up with them in terms of my intent to pay, I was called yesterday, Oct. 30, 2014 by one of their agents approx. 2pm, who looked at my failed transactions and chastised me for wanting to charge FOOD, GAS, when I told her how really destitute we are. She would not allow me to explain, but went through each transaction asking me WHY? did I think I could charge these things. Complete breach of privacy.Desired Settlement: I would like a billing adjustment and have someone from Chase tell me why these people can chastise the customers.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 06, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: UPON REVIEW OF CREDIT REPORT...COMPANY REPORTED ERROR..."NEVER HAD ACCOUNT WITH COMPANY NOR JOINT USER OF SAID ACCOUNT"

ACCOUNT3 4[redacted]...NOT MY ACCOUNT/ NEVER DONE BUSINESS WITH COMPANYDesired Settlement: REMOVE ALL FRAUD INFOR FROM CREDIT FILE ASAP AND BE HELD ACCOUNTABLE FOR SAID CHARGES

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 23, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I signed up to do work from home. When the company issued a payment I deposited it in my account. Chase closed my account.

I signed up to do work from home. When the company issued a payment I deposited it in my account. Come to find out check was no good. Chase closed my account immediately. When I asked could I dispute the claim I was told no. I said I could see if you cashed it, but� chase didn't cash it. I said I didn't know it was bad and they said take it up with the company. I was told I was banned from chase for life and they would report me to the credit reporting agencies plus I was charged a return check fee.Desired Settlement: I want the return fee removed and any negative statements on my credit removed. I'm being punished for something I didn't know and on top of it they didn't cash it.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally on July 8, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted] Sincerely,

Review: JPMorgan Chase sent a flyer describing all the benefits of my credit card, which included travel insurance. When I called to make a claim for travel insurance because of a canceled flight and delayed funerals, I was informed that my card did not provide that benefit and the flyer was sent out just to show you what benefits are provided. I received the flyer in December 2014. The flyer was titled, "Benefits for your Chase Freedom Card." The title of the flyer stated that this was benefits provided for YOUR card. It did not state that this is a general flyer sent to all customers and this benefit might or might not be provided with your card. The benefit that I was most interested in was "travel insurance." The flyer listed travel insurance as a benefit of my chase freedom card, so I decided to use this card for all my travel, and I would not need to purchase travel insurance with travel purchases. In case an emergency came up, I would be able to call Chase and make a claim on the travel insurance they provide with my card. On Sunday, February 22nd, I received my grandmother had passed. I was a pallbearer. Being a 12 hour drive, I decided to purchase an airline ticket. I did not purchase travel insurance because it is covered by my card. Due to some bad weather, the flight was canceled and delayed until the next day. I also needed a later return flight, so I called Chase to make a travel insurance claim, cancel my return flight, and return later. I was informed by Chase that this flyer only stated benefits that could be provided on my card and not what was actually offered on my card. Unfortunately, travel insurance is not provided on my card, regardless of what the flyer said. They could not and would not provide the benefit, and I was out of luck.I feel deceived by Chase because a flyer they sent to me stated I had certain benefits for my card, only to find out when I needed to use them, I did not have them. All I was told is I should have called to find out what benefits I actually have.Desired Settlement: I believe Chase should refund me for my airline ticket.I did not purchase travel insurance because of the deceiving flyer Chase sent me that told me I have travel insurance.This is an openly deceiving marketing practice.They should not be able to say they provide certain benefits, but when you need to use them, they say you do not have them.This has caused disruption in my travel and during a time I should have not had to find out they do not provide a service they told me they did. It's wrong.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 5, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I signed up for the Chase Sapphire Preferred card 5 days ago on 3/29/2014. The offer included no annual fee for the first year and then $95 annually after the first year. My card arrived today (4/3/2014) and when I was going through the paperwork, I noticed that it said that my annual fee is $149. I called Chase thinking it was a mistake and they asked me to direct them to the website where I had applied which was their official website credit cards.chase.com. After putting me on hold she told me that when I signed up for the credit card the terms were for $149 but that they had since then switched to $95. I told her that when I applied just 5 days before that the website said $95 and that they were being dishonest with the higher annual rate. She told me again the the rate I had agreed to was $149. She said there was nothing that she could do. I feel like Chase was dishonest in their advertising. If the rate that I agreed to was $149 then that price was hidden.Desired Settlement: I would like the annual rate that was advertised at $95 annually after the first year.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I have applied a credit card from chase bank. this is a united airline mileage card.

It has a promotion that if I use 2000 dollars or more on this card, I can have 50000 united airline miles.

my united airline account i[redacted]. my chase credit card number is [redacted] chase validated this information through online message and telephone calls. but in the end, after I put 3000 dollars in this card within three months, they refuse to give the miles to me.

it is unfair.Desired Settlement: please let them deliver the promised miles to my united airline account.

my united airline account is [redacted] thanks

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 11, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: When I applied for the Chase Slate card, I was told I can enjoy 0% APR with 0 fee balance transfer. I submitted a request on 8/18/2015 to pay off balance on my Amex card. This triggered a security alert and I received an email on 8/19 requesting me call back to verify. I followed the instructions (I called twice, the first time, I did not finished the phone call as I had something at hand. but I DID call back 10 min later after I finished my other stuff.) I answered all the security questions and the second CSR told me that my account was cleared and the request will be processed. After a week, when I called them 8/25 to check the status as I did not see the Amex balance was paid, I was told it was not processed. They claiming that I did not response (I did respond and can show my phone record)... Since the Amex balance is due on 9/1/2015, there is no time to request another transfer. I asked them to expedite the request, they said they can do it but I had to pay 3% fee. It is Chase who did not process it on time and now I have to pay 3% to expedite the transfer or have to pay late fee and get hit on the credit history. I do not want to but have to feel that they intentionally delay the process and force me to pay the 3% fee. This is not the right way to treat a long time customer with such low level trick. I request a formal apology in writing from Chase.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 01, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you.

Consumer

Response:

Review: Since July 2014, I have spent $4,788.41 on items with my United Chase Rewards card.

As of 10/30/14 I have paid $4,782.71 to Chase Bank.

Incorrectly, the bank listed my balance as $477.21, even though I really only owe the bank $5.70.

Because I didn't realize CHASE BANK'S ERROR until today, I went ahead and scheduled a payment for tomorrow in the amount of $477.21.

NOW, THE BANK OWES ME $471.51.

I am upset that the bank did not flag this error, and that when I called they tried to tell me I "just didn't understand."

I demand an apology, and a full credit in the amount I overpaid.

Once this is rectified I will NOT jump to use my chase card again anytime soon.Desired Settlement: I demand an apology, and a full credit in the amount I overpaid.

Once this is rectified I will NOT jump to use my chase card again anytime soon.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 11, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase closed all my credit card accounts without any reason or notices. And Chase refuse letting me redeem my rewards points in all my accounts.the rewards balance is 6,990 Points CREDIT CARD ([redacted], worths $69.90 in minimunthe rewards balance is 25,477 Points for CREDIT CARD [redacted] worths $254.77 in minimuntotal value worths =324.67It is very unreasonable and rude that chase not letting me redeem my legally earned points. So my request is, chase should sent me a check with minimum amount of $324.67.yours,[redacted]Desired Settlement: total value worths =324.67It is very unreasonable and rude that chase not letting me redeem my legally earned points. So my request is, chase should sent me a check with minimum amount of $324.67.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 8, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: On May 16th 2014 we where supposed to take a flight out of LAX to Vancouver on Air Canada then take a connecting flight to Manila via Philippine Airlines.They didn't allow my wife to board the flight because she didn't have a Canada Visa which was required for a change of date during a layover that would have lasted for 4 hours. I explained this to Chase bank, and they took the charges off of my bill, but now today 8/13/2014, they just finished calling me at 5:00pm, to let me know that there was no longer a dispute because they said that all sales where final.But why am I supposed to pay for tickets that I showed up for and they wouldn't allow me to use? This is a scam.Nobody told us that my wife would need a visa for a 4-hour layover in Canada thru plane tickets we had purchased a month prior to the flight.The average person doesn't agree with this deception. We feel that it is unfair & unjust that we didn't have prior warning for this apparent change of policy & had not initiated any attempts otherwise, despite the convenience of accessibility for communication in our technology-based world. We had to wait in line at the check-in counter, passed around to several employees & treated like ignorant bumpkins. They would not inform us why they were making us wait in line until after more than an hour of ignoring us. My wife & I are seasoned travelers, we have been traveling domestically & internationally, this is the worst treatment we have ever encountered. we feel that it is certainly within our rights not to reward such atrocious treatment under the circumstances, final sale or otherwise.Desired Settlement: I don't want to pay for Air line tickets that I wasn't allowed to use. It wasn't my fault. This caused a lot of emotional trauma, especially on my wife's part since we were going to the Philippines for her son's 15th birthday, & he was looking forward to having his mother there on that special occasion. We had to pay for another set of tickets which were more expensive due to the last minute purchase, but were forced to do so because of prior commitments.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 2, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: To Whom It May Concern:

I called on 1/28/15 to see what we can do about my boyfriends credit card. He confirmed I was able to talk to the agent and discussions started. First I spoke with U[redacted] At first I had simply asked to have 1 or 2 late fees removed and the annual fee that was charges 11/1/14 for 85.00 because well the card was closed by Chase and doesn’t really seem fair to pay for a card that we cant use this year. I was told that would be marked as a settlement. I explained that [redacted] is in law school and has 0 income so I needed to work with Chase in order to catch up. I explained that settling where it showed on the credit report was not an option. We discussed making 3 710.00 payments and then the remaining passed due balance would be removed. I asked for that in writing and was told Chase does not offer that. So I am supposed to pay 2130.00 and hope that the rest of the fees are removed after that! Well that is not really fair. I need something to back up that that was agreed to. She also informed me the account would keep being marked past due for the 3 months while I made these payments and I explained that there is no benefit to me paying then because the point was to try to get the account up to date incase the bar runs the report again. So I tried a different route I offered to pay the amount past due in full if the card would be opened again of course that was shot down. At this point while [redacted] understood where I was at and wanted to help, she couldn’t. I asked for a supervisor this is when [redacted] U517220 got on the phone. He basically kept repeating the same thing over and over again that Chase could not help me. He was not very helpful and almost condescending. He needs to not be a supervisor.

So where we are at is I want to help him pay this off. I was not asking to settle I did simply ask for 85.00 in the annual fee and 1 or 2 late fees be removed and then a payment plan that would freeze the account to get back on track. I want this in writing though. I believe that is a fair and natural request. I am hoping that someone who actually can assist me will get this please for assistance. Whats more frustrating is reading reviews and seeing you can offer a written statement for these agreements.

Thank you, [redacted] On behalf of [redacted]Desired Settlement: I want someone who actually can assist me contact me via telephone or email and discuss this matter so we can get it taken care of.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 5, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: The Chase company never sent me a bill. There were credit card charges and I could not have paid them without knowing about it. They charged a $25.00 late fee and $1.10 of interest. They did not give me the option to pay on time. I have already closed my account with them.Desired Settlement: I have paid for the things I paid for but require that they waive the fee and interest that accurred as a result

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 9, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Credit reporting issue. I had a credit card with chase bank, that I paid the balance in full. I then Moved out of state and changed my address with the bank. Not knowing that chase bank and the chase credit card are considered two different entities. my chase credit card had an annual fee of a dollar. they did not send billing to my new address and I did not receive the bill till it was 60 days past due. Since then I have paid the bill. My credit now reflects a 60 day late from the company. I have spoken to many people in the organization and they all tell me they cannot help me or fix the problem. I should not have a 60 late because I never received the first bill to begin with and the card never should have been closed. I am currently still banking with chase and have been for years. this needs to be resolved or I am leaving to another bank.Desired Settlement: Fix the credit reporting problem and reinstate card. show my account on credit as open not closed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 18, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I purchased an entertainment system at [redacted] and took advantage of an advertising promotion, regarding free financing with no interest paid during the promotional period. After the end of the promotional period, I was advised by the [redacted] representative that I would then be charged interest on the remaining balance. JP Morgan Chase, did not disclose to me that if the balance was not paid in full, that interests is charged retroactively to the original amount charged thus attempting to collect interest on money I have already paid. I contacted the customer service line and was advised I had to contact the President of the company which I did via certified mail. I then contacted my Attorney General's Consumer Protection Division for the State of Arkansas and asked them to review JP Morgan Chase practices. I sent a check for the full balance to JP Morgan Chase and it was cashed; however, I am still being charged for the interests eventhough my check and the offer in my letter was made for payment in full. It is my opinion that the credit card practices of JP Morgan Chase fail under a category of usury. I also requested a late payment be waived during the dispute of my account and it was denied. As a consumer, I would definitely advise potential new JP Morgan Chase customer caveat empire.Desired Settlement: Since JP Morgan Chase accepted my offer and cashed my check as full payment for the balance on my account, an agreement was reached by JP Morgan Chase regarding my account. I am asking that any interest or late fees assessed on my account be immediately credited. I would further ask that a letter be written to the Consumer Protection Division of the Arkansas Attorney General's Office informing them of same.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 04, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I called in to each of my banking institutions last year when I realized I had lost my wallet. Of course it was found and ALL my accounts were being used. I called into the Chase Bank call center for banking to report this. All but my Discover card was reported in which Discover reached out to me while I was sitting at work because my card was being used more than usual. I reported this. My military ID card which has my signature on it, drivers license and a total of 4 cards and my sons Social Security Number was in the wallet/pouch that I carry with me. Chase Bank states that I did a $1000.00 plus transaction at a restaurant because the receipt shows my signature. If its the guy I think it is that works at the restaurant he surely had a lot of time to sign something. I advised my military ID card was in there with my signature. All credit cards hav e done what they are suppose to but MY HARD EARNED money is now lost because Chase FEELS that it is my fault.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 07, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase advertises its Slate credit card as having no balance transfer fees for the first 60 days of the account. I applied for this exact card, with those terms clearly stated on the application. I was approved for the account and sent the credit card. I then attempted to do a balance transfer onto the card and they tried to charge me a 3% balance transfer fee. I called to get this corrected, but they said I did not get approved for this specific portion of the terms of the application. I have excellent credit and no reason to not be approved. Furthermore, if they are not approving me for the terms under which I applied, they should disapprove me. They should not approve me for a card that seems identical (it is still a Slate care that they approved me for) and deceitfully remove one of the advertised terms.Desired Settlement: Chase needs to honor the terms that they advertise, which are the terms under which I applied for this account, and give me 60 days of free balance transfers.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 21, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I disputed a charge for $800 that appeared on my Chase Visa on Jan. 24, 2013 with Horizon Services, because of the contractors shoddy work. At the time, Chase told me it would take 2 billing cycles (60 days), and they credited my account $400 while they investigated. It wound up taking several months, and I would up only receiving a credit of $400, half of the original $800 I disputed.

I called/emailed them at least once a week for a status update and all they told me it was still being investigated.

I received a letter dated April 26, 20103, from Tisha Rippey, on Friday, May 3 with a form I had to sign and send back to their office by Monday, May 6, 2013. Needless to say, I had to scramble to find a fax machine to get the info back to them in time. I was mad that they did this, leaving me no time to mail this, it cost me about $10 to fax the paperwork to them.

Finally in late May, I received a postcard stating that the $400 credit on my account was permanent.

What I want is the other $400 credited back to my account, it took nearly 6 months for something they told me it would only take 2, I went thru a lot of aggravation with them and was not at all happy about how I was treated or the fact it took them much longer than it should of.Desired Settlement: The original dispute I filed with Chase was for $800, and they only refunded me $400. I want the other $400 back so I get the full $800 back I originally disputed back in January.

Consumer

Response: