JPMorgan Chase Credit Card

Review: I recently applied for a loan where the creditor advised me that there was a discrepancy with my SSN. The one listed on my credit bureau report was not the one I provided to the creditor. I ordered my credit bureau report from the 3 reporting agencies, and the SSN number listed on my report is my Chase checking account number.

I contacted my creditors and they are reporting the correct SSN, except for Chase bank. Chase bank is reporting my Chase checking account number as my SSN. My Chase checking account number is reporting the correct SSN, but not my Chase credit cards. I would like this issue to be fixed ASAP, this error is causing a lot of stress and anxiety for me.

I contacted your customer service department ([redacted]) on Sept 19th, 2014 and spoke to [redacted] at Card Services. I informed [redacted] that Chase is reporting an incorrect SSN on my credit card accounts, the number is my Chase checking account number not my SSN. He took a report and informed me that someone will be in touch with me in 48 hours to correct my accounts. I never heard back from anyone regarding correcting my accounts. On Sept 22nd, 2014 I filed a complaint in writing and via the phone with Chase Card Services Executive Offices in Elgin, IL. [redacted] @ Card Services Executive Offices ([redacted]) contacted me on Sept 23rd and informed me that my Chase accounts have been corrected to reflect the correct SSN. The following day on Sept 24th, 2014, Ms. [redacted] informed me that my accounts have been reverted back to reflect checking account number as my SSN. I went to two Chase branches on Sept 26th, 2014, to get this issue resolved. Regan [redacted] (NMLS ID: [redacted]), a personal banker at Chase 3978 Barranca Pkwy, Irvine, CA called your back end offices on Sept 26th to resolve this issue. The back end office requested a copy of my DL, W9, copies of my Chase credit card account to be faxed to them. Mr. [redacted] faxed the information to them, was advised the accounted will be corrected in 4-5 business days. I recently received correspondence from Chase dated Sept 29th asking to verify my identity again, or my accounts will closed in 30 days. Also, [redacted] Chase Branch manager at Chase [redacted]) who has been proactively trying to get this issue resolved for me to no avail. I am reaching out to you because I have exhausted all avenues in fixing this mistake.Desired Settlement: I would Chase Bank to correct my credit accounts to reflect the correct SSN not my Chase checking account number. This mistake is obviously a clerical error that Chase should fix.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Not receiving full refund for United Mileage Plus mistake.

I booked a hotel in Dec. 2014 for travel to Mexico on April 24-28, 2015 using United Mileage Plus. I used 38,000 Miles and $375.20. I arrived in Mexico on April 24, 2015 and there was no reservation with the hotel. I had to use my personal cell phone to call customer service of United. United called their third party vendor who said they never received a reservation. I clearly had a printed confirmation and shoes the hotel and United had my reservation confirmation as well. United told me that there is nothing they can do, I would have to pay out of pocket for my hotel room. I was told I could turn in a receipt to United and receive a refund on my original booking, or the amount I had to pay out of pocket. The hotel graciously gave us a discounted rate and we stayed our 4 nights. A manager emailed me on April 26 stating this "Ms. [redacted]:

We are writing in regards to your scheduled stay at the Fiesta [redacted] for the dates of 04.24.15 to 04.28.15. We are aware of the hotel not having confirmation of your booking that you made through United Mileage Plus. We apologize for the problem encountered and the burdensome result of having to pay for a hotel stay that you had presumed was paid for on your behalf. We work very closely with all of our suppliers to ensure that reservations are properly confirmed and paid accordingly, so that our customers have a pleasant experience. In this instance, we have failed you and we are sorry for that.

As we understand it, you have checked into the hotel at your own expense. In order for us to make this right for you, we ask that you please provide us a copy of the receipt showing the total that you have been charged by the hotel. You can just reply to this email and attach the copy of the receipt. What we will do, is we will refund the original booking of 38,000 miles and the cash paid of $375.20. In addition, we will refund the difference of what you were charged by the hotel and the cost of your original reservation. That additional amount that we will refund will be via a check from our agency.

Again we apologize for the inconvenience that you have experienced. We look forward to working with you on this resolution.

Thank you,"

I called them and asked what "we will refund the difference of what you were charged by the hotel and the cost of your original reservation. " means and no one can give me an answer as to what the difference of my original reservation? My original reservation was 38,000 united miles and $375.20.

I spoke with Randy, supposedly a manager, who then emailed these 2 emails.

"Ms. [redacted]:

Thank you for your reply and supplying the receipt of your stay. We will refund you the original 38,000 miles and the $375.20 that was used for the original booking. In addition, we will be issuing a check to you in the amount of $508.15, this is the difference between your original booking and the amount that you paid directly to the hotel. This is using exchange rates in effect today, 05.01.2015.

In regards to your request for reimbursement of foreign transaction fees and cellular phone calls, if you can provide us with proof of these expenses, we would be more than happy to escalate that for you to see about reimbursement of those expenses.

We are processing the refund of your original booking, the 38,000 miles have already been refunded to your account. Please allow 5-7 business days for the original credit card charge of $375.20 to appear back on your statement. The check for $508.15 does take a bit more time, so please allow 7-14 business days to be in receipt of the check.

We do want to confirm that we would be sending the check to [redacted], is this correct? If not, please let us know where you would like the check sent.

Thank you,"

I feel I should be receiving a full refund of $1195.54 which I had to paDesired Settlement: United stated they will refund 38,000 United miles, $375.20, and will cut a check for $508.15. I would like to receive the full $1195.54 back, which would be an additional $687.39 to the $508.15. I do not want additional miles as they stated in the e-mail.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on M ay 18, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Recently signed up for Chase QuickPay service at tenants request to make monthly rent payment. Upon successful signup for QuickPay, as I already had a chase login and password, I received message that I have payment waiting to be accepted would I like to receive. I had option of "yes or no". I selected yes and the money was instantly transferred to a Citibank account which is not mine but information I was notified was added in 2006. I have since spent since November attempting to resolve the situation with Chase/Citibank over the phone and in person with no success short of the bank successfully reversing a successful payment in December from my tenants and therefor placing me 2 payments back from the tenant. MY bank, Bank of America, immediately reversed the invalid transaction and returned the funds to my account and took upon themselves to resolve that dispute. Both my tenant and myself have spent hours on the phone attempting to resolve but at this point I am not receiving any help from the bank. All of my cases have been closed without my ok indicating both payments were reversed successfully. However only one, the December payment which was correctly transferred, shows as being reversed successfully. I have spoken to managers and supervisors at Chase with no apparent benefit. On one of the calls I had with Chase support they agreed there was a very clear issue with the way the information was processed and was a fault in their software however no further progress was made from that position. Citibank refuses to speak to me due to privacy reasons and that I am not a Citibank customer.Desired Settlement: I'd like Chase to reverse this money to me or my tenant immediately and work with Citibank to identify a resolution to getting the money back to the proper location. Also as I have spent numerous hours during my working business hours and off I should receive compensation for their mistake in some manner at a very least interest lost on the payment.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 28, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Review: I recently had a 35.00 late fee assessed to my credit card account. I did not receive the text alert message that I asked for previously to alert me to my payment due date. I spoke to several reps including a supervisor and none would agree to waive the late fee even though the alert was not issued as promised.

Product_Or_Service: Credit Card

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

35.00 late fee credited back to my account.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 1, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: On April 10, 2015 I called chase to report a claim as my debit card was stolen. I put in the claim and all was well the representative informed me that Chase would investigate the charges to my account in the amount $259.04. After 48 hours Chase did credit my account totaling 259.04. On April 20, 2015 I received correspondence via email as requested informing me that Chase would debit my account for the 259.04 that was previously credited because they found that the transactions were authorized. I called Chase and spoke with a Senior Specialist [redacted] who informed me that the claim was closed due to the fact that I did not mention a transaction of 15.04 from a 7/11 convenience store was unauthorized as well. At that moment I informed [redacted] that I was certain that I told them of all the transactions that were unauthorized because I read them to the initial representative line by line off of my chase app. She advised that there is no way for them to reopen a claim due to a mistake by the customer! I informed that whether it was a mistake off my own or by chase that I should have been kept aware of what was going on and if something did not make sense then a courtesy call asking me about the transaction would have been the smartest way to go about it. [redacted] did not apologize for anything and failed to give me any remaining information about my account. She got frustrated because I kept asking her questions about my claim and told me since she could not do anything further to assist me that she would disconnect the call. She left the line and after 2 minutes of silence, she transferred me to a customer service survey that I did not ask for. After that I called back and spoke with a Customer Service Specialist named [redacted] who transferred me to [redacted] C. in the Columbus, OH office who reports to supervisor [redacted] reviewed my file and told me that the reason the claim is closed is due to a transaction of 11.04 from a restaurant, I love Egg Rolls, on April 03, 2015. He advised that I reported this transaction as unauthorized. I informed him that when I initially spoke with a claims specialist on April 10, 2015, the agent read off a list of transactions from April 06, 2015 and I love Egg Rolls was included on that so I told her that I Did Not make a purchase at I love Egg Rolls on April 06, 2015 because my card was stolen. As it turns out the transaction happened on April 03, 2015 but showed up as April 06, 2015 when I viewed it on my app as well as on the agents' computer screen. I explained this to [redacted] who said that he understands but he can't do anything and no one else would be able to reopen the claim nor open a new claim without the I love Egg Rolls transaction. I told him that this was unacceptable and that I was disappointed in Chase for telling customers that there is $0 liability for transactions that I did not make, but when I finally file a claim with Chase they do the claims in bad faith. He once again said there was nothing he could do and told me that he will have a manager call back within 24-48 hours.Desired Settlement: Chase has a responsibility to conduct a proper investigation in regards to my claim, not find a loop hole and attempt to deny my claim due to a transaction that posted on the incorrect day that the card was actually used. I expect Chase to uphold their advertised agreement of having Zero-Liability Protection for unauthorized card transactions, as was the case when I filed this claim and to refund me all the money for the transactions that I did not authorize. Thank You

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 12, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I ordered something from newegg.com and I was going through the ultimate rewards mall with my chase freedom credit card. The website was not working properly pass the merchant search part of the website. I contacted support and the first support said that I after my order, they can add the cashback back into my account after the order is posted (non-pending). But I will have to contact support again. When I contacted support again, the suport said they will not add the points back into my account. This has happened before and I don't know why the second support person is so confused. The name of the second Customer Service Specialist is [redacted]Desired Settlement: give me my reward points back and please educate your customer service agents more to resolve this type of situation

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 24, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My daughter is mentally disabled. I have POA. I got her a Prepaid Chase Liquid Card in her name to use on a cruise she went on with a special needs group. When we got the card, I asked if it could be overdrawn and was told no. This is why I got a prepaid card. It was not a credit card!Shortly after the trip, she got a bill for $177.58.I am very upset they gave her credit.I have talked to Chase in person and on the phone. They all say that they have never seen this happen before, but will do nothing to fix it. Now the bill is $182.53.Desired Settlement: I would like this debt dismissed without a bad mark on her credit. They should have never let the charge go through.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally on August 18, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted] Sincerely, Executive Office

Review: Unauthorized cancellation of airfare made over 2 months in advance and extra charge for re-booking same flight due to "48 hour prior to trip" rule.

On May 8th 2015 I booked a round trip to Brazil Online for July 15/2015 through July 21/2015, using mileage accumulated in my "MileagePlus United" account (Acc V[redacted]). A confirmation email was sent to me from United Airlines that same day along with a confirmation number: [redacted]. The email also detailed how many miles I was using for the reservation (85,000) and additional Taxes and fees being charged to my American Express ($62.33).

On July 15/2015 (the day of the trip) at the check in counter as I was checking in for my trip I was informed that my reservation had been cancelled and there was nothing under my name. I was never notified of any cancellation prior to that day. Extremely upset I called United Airlines [redacted]) and they confirmed the cancellation of my trip booked in May but could not give me any explanation for such action neither could they explain why I was not notified of such in advance. The clerk I spoke to (Don't remember her name) went ahead to search if seats were still available on the same flights and fortunately found availability and re-booked the round trip to Brazil for the same original dates. She then proceeded to tell me that there was a $100.00 charge for booking the trip with less than 48 hour in advance along with the $62.33 original additional taxes and fees. Apparently $25 was for booking over the phone and $75 for "less than 48 hours in advance" booking as I found out on the new email sent to me with the new reservation.

I expressed to her that I didn't think the charge was fair since I had booked the trip ONLINE on May 8th (more than 45 DAYS in advance) and It was cancelled without my knowledge and without explanation, but she said there was nevertheless the charge. In my desperation to make it to my long ago planned destination I paid the fee.

I was charged an extra $100 plus an extreme amount of stress and aggravation caused by an unauthorized, unexpected, uninformed and unexplained cancellation.

This whole situation caught me unprepared and definitely by surprise since I have made international online reservations before, through United Airlines, Using accumulated mileage and never had a problem.

Needless to say, I am very disappointed with United Airlines.Desired Settlement: I would like to at least be refunded for the extra $100.00. And if United Airlines has a way to compensate me to regain my trust and make up for all the stress and aggravation caused by this incident I will appreciate it.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 31, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I contacted Chase Credit Card Services on May 8th, 2014 to request a goodwill adjustment be made to my credit report for a late payment of $36 that happened in May 2014. The circumstances of the late payment are detailed below and will clearly show that it was a technical issue, not a deliberate missed payment.

I spoke with a customer service representative about this issue on May 8th, 2014 and was told it would not be an issue for the mark to be removed from my credit report and for a letter to be issued to my lender explaining the change would be made. They asked me to call back once my payment in full had cleared. I informed my lender of their response. Once the payment cleared on May 9th, 2014, I called the same customer service line and was then told by the representative and the account manager that no change would be made. They then requested I wait another 72 hours for them to access the phone call from May 8th when I was promised the change would be made. This wait has caused me a great deal of stress, since the penalties of such a small mistake are very costly and I am trying to close on my new home purchase. I called again on May 12th, as they had requested, only to find that they said there was no record of the phone call. I am able to provide my cell phone records, which will clearly show that this phone call was completed. They confirmed that their phone calls are recorded, thus they must have record of the call and are withholding it. The representative that took my call on May 12th also stated that he would connect me with the credit reporting group. After being put on hold, I was told they would not accept my phone call. At no time throughout this process have I been anything but professional and honest. I was not given the same respect from any of the customer service representatives I spoke to.

Circumstances of Missed Payment: In 2013, I opened this account to cover expenses related to the adoption of my infant son. Once the adoption was finalized, I received a tax credit, which I used to pay the full balance of this account in February 2014. After this payment, I thought I had a zero balance.

In March 2014, I transferred jobs and began using a new email address. My email address registered with this account was not changed and therefore did not receive email notifications that my payment was due. Unfortunately, I found out about this missed payment when my credit report was pulled during a mortgage application in May 2014. Due to this missed payment of $36, my credit score was lowered from a 765 to 700. This caused me to drop to the next bracket and increase my interest rate from 4.125% to 4.325%. This change in credit score also caused my monthly mortgage insurance to increase from $121 to $165.

I am requesting this missed payment of $36 be removed from my credit report as a goodwill adjustment, as it was promised to me by a Chase customer service representative on May 8th, 2014.Desired Settlement: I am requesting this missed payment of $36 be removed from my credit report as a goodwill adjustment, as it was promised to me by a Chase customer service representative on May 8th, 2014.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 16, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Credit cards stolen. One month later chase has still not advised how to proceed

Credit accounts closed and accounts reconciledDesired Settlement: Cancel cards and help me file a claim for unauthorized charges

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 28, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I recently received a letter stating my balance on my credit card was being lowered from 13000.00 to 10,700.00....I owe 10152.00. There isn't a valid reason for their credit department doing this to me, when I have never missed a payment, been late, etc. I have had good credit and in past months have been receiving several new cards offering 0% interest rates for 18months. I have ben transferring cards, etc. Chase Card (Air Tran) was the only card I had been using this past year in trying to pay off smaller amount cards, etc. I have had credit cards since I was 26. ; I am 52. I am employed with AT&T since 4/11/88. I own my own home. My credit report shows I never miss payments, am on time, never been in collections, and never filed bankruptcy. Their lowering my balance now is a ding against my credit report showing a card being maxed out.

I called and spoke to 2 different people and they both refused to put back the limit. I had already stopped using the card. If I had missed payments, etc. I could understand their actions. I handle my bills and get them paid and it's not for them to "predict" my future. I closed out the card, I was so angry.Desired Settlement: I have closed out the card and they can leave it closed. I just want that balance returned to what it was, especiallly now that the card is closed and going to stay that way. I would never do business with them again.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 16, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: A[redacted]2

I reviewed my statement from chase on August 26, 2014 and realized their was a mistake with a charge during a dinner/show at L.R. They charged my card twice when only I agreed to pay 660.00. Therefore, temporarily Chase credited my account, however after further investigation, Chase reversed the credit and charged my account. However, I asked to receive the evidence from L.R. Company, and sure enough my signature was forged on the $770 credit card charge receipt as well, as another VIP agreement that was not completely filled in upon my departure . Therefore, I had a forged signature for an extra $770.00 that I did not approve at L.R. Company, I have inquired with a lawyer on my rights, but as this was in Canada, I need Chase to back me up with these fraudulent charges. I did not spend $1430 at L.R. company, I agreed to $660.00 + 97.60 cash only at this place of business. This is ridiculous that they charged my card an additional $770 and Chase is not helping me. I have called many times and I only get a letter in the mail that states sorry this was our decision.Desired Settlement: I want Chase to refund my money and request a refund from L.R. Company regarding this fraudulent charge of $770.00. Possibly stop allowing credit card transactions at this place of business and L.R. company prosecuted.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 23, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I paid my Registration Renewal Fee of 202.51 on 9/12/13 I saw the funds be remove that day

but I go check my bank this morning to deposit $30 and when I got my slip back it said a negative balance and it said

INSUFFICIENT FUNDS FEE FOR A $202.51 CARD PURCHASE - DETAILS: 0912AZ MOTOR VEHICLE DIV

So I contact the bank back about it and they said they will credit account back 34.00 fee but they want refund me the money I deposit today of $30Desired Settlement: To be given back my refund

I have been a good customer with them.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 26, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Since last year, Chase Bank Credit Card company (https://chaseonline.chase.com)

kept mailing the Sapphire credit card promotion to my home. Open credit card account, use $3000 within 3 months, then 40,000 points can be transferred to Koreana Airline). This fall, I decided to open a this credit card account to get 40,000 Koreana Airline points for trip to Korea next summer although I have a airline travel credit cards: Koreana air credit card(US Bank), and Asiana airline credit card (Bank of America). I have used this Chase Sapphire Credit card only and aggressively used over $3000 within three months as they appointed.

As of November 21, 2014, When I am ready to have over 40,000, I asked them to clarify when the points can be transferred to Koreana Airline.

The Chase online message center emailed me back: 40,000 will be assigned to my account, and then I can transfer my reward points to Koreana Airline anytime once a day.

However, I found yesterday as of November 25, 2014, the Koreana Airline disappeared out of blue on the website of Chase.Com (Point transfer menu).

So, I emailed service message center why Koreana Air was gone... They answered, "Website is under the update, they are currently working with Koreana airline"

There was no Any notice about this before....

I explained to them "the reason why I opened this account, asked them to clarify the Koreana Air was really gone or not". And I told them "If Koreana is gone from the partnership with Chase Credit card, this would be a legal issue because I tried my best to earn points by using Chase credit card only although I had two airline credit card.

Ask them to refund two flight bookings I made recently because I have to use my other credit card to earn points . Or refund all money they had withdrawn from my Bank of America checking account in order for me to use my credit card bill with my two other credit card asap "

Since I paid back my credit card bill in advance, they withdrew over $3500 from my account already"

Suddenly, I received the email from Chase message center

" Your account was closed, you can't use Chase credit card, destroy your credit card, and pay the bill"

That is their answer!!!!!! I was so shocked... Unbelievably... They took my money, took my earning points, closed the account without any advanced notice or resolution.

No explanation or clarification about partnership status with Koreana airline, No sincere apology, NO any other messages about refund, alternative rewards such as cash back, money back, any other trial to resolve this issue... from Chase " They just closed my account... asked me to pay outstanding bill...Today, they withdrew $1650 again.

This is brutal, inhumane, abusive, and unethical fraud and activity of a giant company to an individual.

I was mentally shocked... I don't know how this could be done by a global bank such as Chase...

They made me open a new account, use the credit card aggressively with tempting marketing, promised the points transfer to Koreana Air even until several days ago,

as soon as I get over 40,000 points, Koreana airline partnership with Chase disappeared at the Chase.com website,

Then, when I asked me to clarify the situation, they closed my account out of blue.

I almost used almost $5000 within 3 months to get a Koreana airline points for the next year trip. That was the only reason I opened this account.

And they got the most of charging amount from my checking account already.

I had over 47,000 Chase points which was ready to transferred to Koreana air. They just closed... without any explanation about my reward, or alternative compensation regarding their violation of the agreement between customer.

If I would have used my other airline credit cards, I could increase my airline travel points... but I used only this Chase credit card only for several months because I trusted their credibility and agreement... But their response, feedback to customer service... was the worst I have ever experienced from credit card companies I had before.

So, I decide to submit the Revdex.com complaint to ask you to resolve this issue.

I am a just weak individual who can't fight with a big company such as Chase without possessing at least amount of courtesy for their faithful customer, and ethical standard for their cheatingDesired Settlement: 1. Let them transfer all of my earning points of Chase to Koreana Airline as they agreed, and also, they verified as of November 21 through message center.

(I have a copy of the response regarding Koreana airline points transfer was available). This is the best resolution for me.

2. If they can't do that,

ask them to refund two airline booking of Cheaponair.com without any cancelling penalty charge from any other entities including Cheaponair.com and airline companies

so as for me to pay two bookings charges with my other credit cards asap.

3. If they can't do either of two above, ask them to transfer my all my earning points of Chase to my Asiana Airline points if available...

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 5, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I contacted chase on April 30th 2015 to find out what the amount would be to pay off the credit card account [redacted] completely. They gave us the amount of $6,258.66. I made an online payment in that amount the same day, and to make sure the account was closed. They assured us it was. We received a at statement in the mail that I threw away assuming it was a zero balance. We received a letter in the mail on 6/22/2015 stating that we need to pay $31 right away to keep account current. I went online to access my chase account to see what the charges were and the May statement showed they charged us a balance transfer fee of $29.64 and $ 1.43 for a purchase interest charge. Now the June statement there is charges a $15 late fee, and $.30 in balance transfer fee $.03 in purchase interest fee. They never told us we were going to be charged any further. We were under the impression that the account was closed and paid in full.Desired Settlement: We would like the charges dropped and the account completely closed.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I filed a dispute with my credit card with JP Morgan Chase. The vendor made a mess with the transaction which involved a 3rd party and I only noticed the discrepancies through an email confirmation. I immediately contacted the vendor and the 3rd party and both were stating their hands were tied because of each other. I will not pay for the vendor’s mistake. So I contacted Chase to file a dispute on the charged and today (June 25, 2015) got a call from Chase stating they contacted the 3rd party and couldn’t comply them to make a refund and they couldn’t get ahold of the vendor I used. Therefore, they couldn’t do anything to assist me and I would be responsible for the bill.

I told the representative at Chase I was upset. Their department is supposed to look into the issues and support me, the customer. I was shocked to hear they were closing my dispute after one failed attempt to contact the vendor and leave me with the bill. I asked to speak to his supervisor and was told I would get a call within 48 hours.

The same representative called me back within minutes with the vendor on the phone. Clearly not much of an effort was made to resolve or investigate my dispute if within minutes action is taken after I refused to take their response of having their hands tied and trying to leave me with the bill.

When he tried to connect the call I was dropped and he never called back.

I didn’t make the mistake with the vendor. I disputed the charge with my credit card and they tried to close the dispute and leave me with the bill without ever speaking to the vendor that did make the mistake.

I am beyond disappointed with the service and communication. They did not do their job, tried to close the dispute without investigation and leave me with the bill.

I didn’t make the first mistake and have been communicating and complying with their requests for more information just to be told they didn’t do anything with the information and I would still be responsible for the bill.

Please help! I can’t afford the mistake of these large companies. I have been with Chase I believe over 15 years and never had to file a dispute before. I also have excellent credit so I am very responsible about my finances and can't believe how this was handled and how I was treated.Desired Settlement: I should be refunded the full amount of $396.60.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had rewards on my Disney card and transferred them to a redemption card. No one told me that they expire when the redemption card was issued. I called to have more rewards put on my existing card and they told me it had expired and I had lost the $20 that was on it. This is my nine year old daughter's card and she was not pleased that Disney is taking that credit away from her card. We are traveling to Disney on the 18th and she wanted to use it in the park. Her old redemption card # was[redacted]. Thanks.Desired Settlement: I would like a new credit for rewards points to be added to my credit card ending in 8224 and I can get her a card when we in Disney from customer service. I wouldn't have had a problem with it if someone would have told me that the points actually expire when it was issued to me. We intentionally didn't use it at Christmas time because we were planning a trip to Disney. Had I known that the points were going to expire in December, I would have used them for sure. Thanks.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I open a new card chase told me I will receive 60.000 B.A.points never receive it

I NEED IT EXECUTIVE CLUB [redacted]Desired Settlement: I NEED 50000

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: On July 25, 2014 I requested an online payment for two credit cards provided by Chase. The payments I requested was for July 25, 2014, the payment ended up being processed for July 26th 2014. I am not to sure how that is possible, as the website allowed me to select July 25th, 2014 for payment date. There are now two late fees added to my account, and the customer service will not remove it. On top of taking over $100.00 USD to pay my accounts, I am now expected to pay an additional $64.00 in fees to Chase.Desired Settlement: First, I would like the website to be corrected. Being able to choose a payment date(using the drop down calendar), and having the payment date processed on a different date is unacceptable. My payment still says "In Process" since July 25th, 2014.

Secondly, you should consider changing the hours of processing to local time. To give a few more hours for consumers to pay their bills on time.

Lastly, I demand a refund of the late fees totaling $64.00 USD.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 2, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I set up three payments in the amount of $463.02 to be taken out of my checking account on 12/13/13, 12/31/13, and 01/15/14. I was told by [redacted]a that if I needed to change or cancel any payments to call [redacted]. However, when I called to change my payment of 12/13/13, I was told that I could not by [redacted] another agent. This is not what [redacted] told me. Then I was told by [redacted] that I could lower my 12/13/13 payment and increase my 12/31/13 payment. This is not what I was told on a recorded conversation. This is very bad business practices and the person treated me as if I owed him the money directly and spoke to me in a very direct manner as if anything I said did not matter and to get off the phone, because that is how it was going to be. The company took out the $463.20 and it caused my checking account to be in the negative (overdraft).Desired Settlement: I would like to keep the 12/31/13 & 01/15/14 payment. I would just like to add a payment at the end of January 31st, 2014 in the amount of $463.02. Originally, [redacted] thought I was going to pay $463.02 a month until February 2014. No. I would like to take care of this debt as soon as possible. I just needed the one payment moved to 01/31/14. I have already contacted my back to see what I can do to have the payment reversed and have my account brought back to positive.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 26, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.