JPMorgan Chase Credit Card

Review: Received a letter in the mail saying I could transfer a card balance to chase. Filled out application online and was approved for a $500 credit card. That is not what I want or what I need. I wanted to transfer the balance of another card to lower interest. I immediately called customer service and told them to cancel the card and application. They said it can't be done and that I have to wait for the card to come in the mail. I called a second time and got the same answer. It is completely ridiculous that I am unable to cancel an application that was done moments before. It was a complete lie of advertising and I fell for it.Desired Settlement: I want them to cancel my application and card immediately. I don't need to wait two weeks for a card to come in order to cancel it.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 24, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase failed to remove a fraudulent charge of over $540.

In early July of this year I scheduled moving service through [redacted] online for a price of $545. That service called me that night and said they could not do it for the online price, and it would cost three times as much. I cancelled the service, and scheduled my move through other movers. The charge remained on my card so I reported it as fraudulent. Two months later, my bank returned that money to [redacted] on the grounds that [redacted] provided my online "terms and services" agreement. This is despite the fact that these services were never rendered. I now have a negative balance of over $500 because I have moved and transferred my funds to another bank.Desired Settlement: $560- I want the $560 credited back to my account and I want any other charges related to the negative balance to be refunded as well.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 12, 2013. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Review: I had a Chase credit card that I was working with Chase to pay down in a Balance Liquidation Program. I received a letter dated Nov 5th, 2014, that my account was no longer enrolled in the program and if the account went any further past due it may be referred to collections. I did not receive this letter for a week after it was dated. When I called the number on the letter, I was told that the account had charged off on Nov 6th, one day after the letter. I was not given proper time to resolve this issue and Chase was unable to help me when I called the customer service line on 11/23/14 at 8pm Central time. I spoke with [redacted]) in regards to this issue.Desired Settlement: I want this account to be removed from Collections and handled by Chase due to their error in the time frame was listed on the letter. I will not be happy with any other resolution.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 5, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I was purchasing a membership in the [redacted]. I was advised by the salesman ([redacted]) to get the Chase/marriot rewards credit card because the current offer was for 70,000 points. I asked him to send me the link which he did. The offer was indeed for 70,000 points, so I signed up. I was approved. I received the card in the mail. I called yesterday to activate the card and was told the offer is now for 50,000 points. I told the woman that when I applied and was approved it was 70,000 points. She told me she would have to submit that request for the extra points. I told her this is misleading and a deceitful way to do business. The offer was 70,000 not 50,000 and then try to get another 20,000. As a matter of fact everyone who was in the timeshare meeting that day was told by the Marriot salesman that they current offer for this card was 70,000 points.Desired Settlement: 70,000 points as offered the day I applied and was accepted

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

The response you just sent me that Chase sent to you is a generic response to probably every complaint they get. There is no resolution attached to it.

Review: I filled for Chapter 13 Bankruptcy on September 29, 2011 and included my credit card with Chase in my bankruptcy. When I reviewed my credit report a few months ago, I noticed that Chase was reporting inaccurate information. Therefore I submitted a dispute with all three credit bureaus because they were listing my bankruptcy file date as March 24, 2010. This is inaccurate, incorrect and violates the Fair Credit Reporting Act. I have tried to dispute this account to have the information corrected but to no avail. Partial credit card number is [redacted]Desired Settlement: This account needs to be deleted from my credit report immediately because they are in violation for reporting information that is not 100% accurate.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 4, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase is reporting a late payment on my credit report that I am not aware of and must be an error on their end. I keep very good track of my bills and they are reporting 30 days past due as of Aug 2011Desired Settlement: Please remove late payment on August 2011. I was never 30 days late.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 3, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I requested a refund for $200.00 from their claims department on December 1 and was assured this would be credited to my account within 24-48 hours and any overdraft fees would be removed. I called back on December 3 and they said they would not reverse the charges after promising it would, they suggested I call my local branch. I did contact them and was told no by an agent and I requested a call back from a manager and a district manager, no calls as of today. Chase has refunded me previously for this exact request, but now they have failed to fulfill the promise of a credit for $200.00 and the overdraft fees. I also was a victim of identity theft a few months ago and it took them weeks to credit those charges.Desired Settlement: DesiredSettlementID: Refund

refund the $200.00 and overdraft fees immediately and return emails and phone calls, keep consistent policies and not change them each month, I have previously been credited for this exact issue when a vendor bills in error or too early. You can check my October statement to verify.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 12, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: reappropriation of $1000 to cash advance balance and refund f interest.

I ammased $1400 in cash advances that I wanted to pay off. I called chase and they told me that if I paid money over the minimum due it would be credited to my cash advance balance.

On May 20, I sent in $1000 which was not applied to my existing cash advance balance rather to purchases.

They claim that because the bill did not cycle

this balance was not in existance.

I was mislead. They are collecting interest

from the day of charge and yet they are saying that it does not exist.

I checked policy with numerous other companies

and tey look at balances in real time so that the $1000 would be applied to cash advances in this case.

I was mislead and they are not following procedure that seems to be widely adhered to.

I would like this $1000 be applied to my cash advance balance and determination as to whether they are within their legal limits.Desired Settlement: DesiredSettlementID: Other (requires explanation)

A determination as to the legality of their policy and application of $100 to cash withdrawals plus refund of accruing interest.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 19, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As described, on May 20 there was a cash advance balance on the account that was not yet on a statement. Interest accruing from the date of the cash advance.According to the described policy, there is no way to take a cash advance on Monday and pay it back on Tuesday or Wednesday.I am sure that this fact goes against the intent of President Obama's credit card reforms.[redacted] and [redacted] have assured me that with their policies one can immediately pay back a cash advance without waiting for a billing cycle. Please take this complaint further.[redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 22, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Received a letter in the mail from Chase stating that they had tried to call me because someone had tried to use my account, but since they couldn't reach me by phone they had cancelled the transaction. Gave me a phone number to call, so I called 1/877/691/8086. Now I have no account with them of any kind and I tried to explain that to them but to no avail did they get it. They wanted to file a fraudulent claim but they wanted information that I didn't feel they needed when they had the account in front of them. So I got so discussed I told them to just cancel the fraud action and just cancel the account permanently. They refused to do that to because I wouldn't give them my personal identification information. I never got a card from them, I never applied for any kind of account with them,now they are refusing to cancel this so called account that I supposedly have with them. That was all I wanted from them and that would made me happy and would probably prevent that person from using this again. I hope you can help me in solving this problem with them. Yes, you can call me if more information is neededDesired Settlement: Just want to have this account closed and they can file fraud charges on the name I gave them. If you need the name they gave me as the recipient (payee): Adekunle Kazeem Abiodun is what they sent to me in the letter.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I called several times to give Chase the opportunity to live up to what someone told me over the phone about not charging me interest. Called twice, spoke to front line agents and two supervisors no one had the knowhow to resolve my issue without me taking this step. I mentioned to both supervisors I would file a complaint with the Revdex.com, but was not taking seriously. Colby was one of the supervisor's names whom provided me with a sound and dance over the phone instead of helping me out. Please someone help thanks.Desired Settlement: I would simply like a financial credit in the amount of twenty dollars place back onto my account for the misrepresentation of the credit agree over the phone by an agent at Chase, thanks.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 9, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have had a bank account at Chase for about 4 years now. Recently I went to deposit a check at an ATM. The check was for $57 dollars, but the bank deposited $757 in my account. I am a college student and my sister transfers money into my account for rent and travel and food expenses. I thought that the extra money in there was deposited by her. After about 2 weeks, there was a $700 adjustment made to my account. I was not notified of any errors or about this adjustment in writing. I called customer service and they just told me that there was an adjustment made to the account and could no provide me with any other inforamtion. I went to the Chase location in Grayslake IL and was told by a banker that chase had made the error and that was the reason that I got an extra $700 in my account. My bank account at this point was overdrawn $550, I told them I could not pay this right away. I was told that I had 60 days before my back account would be closed and sent to collections.

I went back after about 15 days with the money to make my account positive again. At this time the banker told me that they had closed my account and sent it to collections. I asked them why they had done it when I was told I had 60 days to fix my balance. She said our fraud department closed the account. They had no reason for why, she just said they made the decision to close it. I told her that I was told I had 60 days. She even said that yes you have 60 days before we close the account so I dont know why they closed it. They refused to open another account for me and went on to tell me that I may not even be able to open a account at another bank. I asked her if this would be reported to my credit and she said yes it would be. I never even got a notice that my account was closed.Desired Settlement: 1. Correction to credit report.

2. Reason my account was closed before the 60 day period.

3. Overall reason my account was closed.

4. Why I was not notified of any of the above in writing.

5. Why I was not contacted when Chase made the error.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Provide a written statement that the credit card ending in 3728 has been paid in full.Desired Settlement: Provide the necessary documentation as requested and needed

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 27, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I am writing regarding my chase card. I contacted chase regarding the issue of the interest rate charges. I also contacted them by phone asking for temporary assistance due to a reduction in work hours. I explained to them that I was concerned about the payment and high interest rate charge and my present situation of being reduced in work hours. I was told over the phone that basically that wasn't there issue??? I explained also to them by email that I was concerned about the interest rate being so high and was there something I could do? Again, I was told that there was no options for me.Then, to find out on 8/8/13 that they negatively reported to my credit report. I mean seriously? So just add insult to injuryDesired Settlement: I WANT A TEMPORARY SOLUTION TO MAKING THE PAYMENT WITH THE HIGH INTEREST RATE. ALSO, I WANT THE NEGATIVE MARK REMOVED FROM MY CREDIT REPORT. IT WAS THERE FAULT FOR NOT LETTING ME HAVE A TEMPORARY SOLUTION. I HAVE EVEN BEEN MAKING MULTIPLE PAYMENTS A COUPLE OF DAYS TO WORK ON IT. BUT CAN'T MAKE A DIFFERENCE BECAUSE OF THERE CONTINUED HIGH INTEREST RATE.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 14, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I purchases a Hybrid battery from a company called greenvolte Hybrid Solutions on April 23, 2013 and due to lack of fulfillment of the agreed upon terms regarding a warranty I sent the battery back and bought another battery from a competitor the same day I returned the first battery.

The Vendor "Greenvolte Hybrid solutions" (Owner, CEO and authorized business Representative [redacted] in a letter dated May 30th 2013, proceeded to say that I kept there new battery and sent them my old battery damaged and used. He proceeded to send photos of a hybrid battery as their proof of this. I, in return sent a dispute letter on August 8th 2013 along with over 15 pages of documents, letters receipts and photos to VISA along with pictures of the all the Batteries serial numbers, pictures of my current battery installed, a letter from an eye witness present at installation who assisted in the installation and removal of my old battery on two instances and the installation of my new battery from the competitor. I also sent proof of purchase of the second battery and a core refund from the competitor indicating that they received my old battery and refunded me the $500.00 for sending them my old battery. With all the evidence presented there is no way I could have sent [redacted] my old battery.

I presented all of this to VISA, in a dispute letter on 8/8/13 the vendor presented no new information, has his battery returned to him through proof from the UPS tracking number and VISA is still siding with the vendor consider the charge valid and unless I present more proof considers the case close. I have since written an additional letter dated October 4th s013 expressing my concerns outlining that the vendor is committing fraud and yet I am expected to pay the amount of 2505.00 with nothing to show for it. What is the purpose of a dispute if even after you have caught the vendor in a lie the dispute department still sides with the vendor.

I think how the claims department handle this case was rather poor and only an under qualified or incompetent person in light of all the evidence I presented would still consider to side with the vendor at this point. It is of my opinion that VISA simply doesn't care if customers are subject to fraudulent claims from vendors and it is further my opinion that VISA had no intention of making any true effort to recoup or refute these charges in light of the overwhelming evidence that I presented to this case.

Further more I will not pay the amount of $2,505.00 unless I am able to recoup this amount from the initial vendor minus any cost and time it has taken thus far to attempt to recoup this loss. Any attacks on my credit from Chase, JP Morgan and associates or VISA regarding this case will result in litigation against any and all entities involved in filing against my credit.

I will provide any evidence for public disclosure to the Revdex.com regarding this case.Desired Settlement: Either side against the vendor for fraud and do a charge back or expunge the charges of 2505.00 and any interest or late fees on my account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 26, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: 1st Issue:

Balance Transfer was paid off in full last month. Was accessed another ~$30 in interest charges I feel was incorrectly and I need it reversed expeditiously.

2nd Issue:

I was charged a Transaction Fee on 6/24/2014. I need this refunded back to my account immediately. At the time the fee was accessed, I had a statement credit of over $2,030 which is essentially my money that you are holding. It did NOT affect my credit or available credit. AGAIN, I had a statement CREDIT of over $2,030 at the time this was processed. It did NOT affect my credit or available credit because it WAS NOT a cash advance, it was me USING MY MONEY that YOU OWE ME.

Furthermore, after all my years with Chase, this is unacceptable service if you cannot waive the fee for money I'm paying you, not to mention transaction fees for merchants you make everytime I choose to swipe one of my Chase cards.Desired Settlement: Full Refund of Fees -$59.61

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Not paying my claim I submitted October 2014. I request also from Revdex.com the procedures to take this claim to small claims court if necessary.

My credit card company JP Morgan Chase covers me for flight cancellation insurance should I have to cancel for medical reasons.

I submitted documentation as requested by [redacted] the insurance carrier that Chase uses.

On numerous occasions I submitted all documentation requested yet all I get back from them when I inquire is claim benefits are working on my claim.

They have assigned a few different claims personnel during this period of time.

When ever I contact them they tell me they need further documentation.

I have submitted numerous pages of documentation substantiating the claim.

They just keep telling me they need more and/or are reviewing my claim.

This has been going on for a year now all to no avail.Desired Settlement: I request that I am refunded the full amount of the airline tickets as stated in Chase Banks policy.

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 1, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

Review: I applied for the Chase Slate credit card on June 18, 2014. I was instantly approved for the card, however the following day, I called chase to check on the status and was told that the card was closed. They told me that it was closed based on a credit review. This is deeply frustrating as now I have a closed account on my credit report that is 1 day old and I also have an inquiry on my credit report for an account that was closed the following day.Desired Settlement: I am expecting Chase to reinstate my credit card as I was legitamately approved for it. A reasonable compromise would be to remove the credit inquiry from my credit report, as well as any data regarding a closed account, due to the fact that the card was initially approved based on my credit.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3rd . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I believed that having Chase credit card I would be protected by scams and illegalities but I am learning that I overestimated the power of the Chase

First, I have my mortgage, car and all other services with Chase. I also have credit card with them. My car was towed and it was kept ransom till I paid the towing charge in order for them to release the car. Every detail on the slip is wrong; name, address. I contested the charge as an illegal charge but Chase credit card costumer service dispute department told me that it is my issue and they don't have dispute with towing company. They were extremely rude and told me that " we can't help you and if there is nothing else we are busy and we have to hang up". I promised myself that as soon as I get the chance I'll move away from Chase taking with me all my accounts to a bank that cares about their members. This is an prime example of too big to care.Desired Settlement: I am contesting the illegal charge and I need my account to be credited back 195 dollar.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 21, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Good afternoon,Three months ago I took out a chase credit card. After the first 3 wks I still didn't recive a bill from the credit card company, I went to the bank several times reporting that I did not get the credit card bill. The bank intern called the credit card company on my behave several times and was told the bill was not generated yet, I still have not recieved a bill .I recieved statements, late fee charges you name it,everything but my bill in the mail. I refused to pay the bill cause I was unsure of where it was going and who was getting my information. I called last wk to personally inform the credit card company that I still have not recieved a bill. I told the man I wanted a bill not a statement and I wasn't paying the bill off until I knew it was coming to my home address. They have been taking late payments off due to the fact that I have not received a bill. The supervisor informed me that he would not take the late fee charges off and that if I was recieveing statements and late fee notices then I was surely recieving the bill. I informed him if I was recieving the bill I would have paid it. I paid the bill off in full! canceled the card. Also I was informed that I would receive $100 after using the card. This also did not happen, and another excuse was given for the reason why.Desired Settlement: I want my credit score to be restored to what it was prior to opening of this card. I want the 100.00 that I was told I would get back if I spent $500.00.Thank you,[redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 5, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: it started out when I accidently paid a bill (2) days late...but the amount WAS paid and did clear my bank account. I checked my bill for the next month and they are saying my account is past due and are charging the amount paid I paid (2) days late and the next month bill amount.

They are basically telling me that I have to pay the late amount twice. I asked them to either refund my original late payment or take that payment off the next billing cycle. They refused bothDesired Settlement: I would like to either be refunded the late payment or have the payment applied and taken off the next billing cycle.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on JUNE 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.