JPMorgan Chase Credit Card

Review: I did not authorize company for any services.Desired Settlement: Remove any inquiries from all 3 credit agencies.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have experienced multiple problems with Chase.com -- the URL keeps changing so links break, I've been locked out of my account even though neither the ID nor the password has changed. I have gotten and entered temporary codes twice, but cannot create new passwords or use the old one. When I attempt to call customer service, the representative will not even do a password reset to the account on record, even though I am a joint cardholder on the account, because apparently I am not found in the online database for the online account. I have tried creating a new online account, and my credit card number is not found.

Finally, the primary account holder is deceased, and there is NOTHING online or on the back of statements concerning how to provide documentation to Chase to unlock the online account. There are no Chase banks in my area -- the closest is in NJ, too far for me to drive as an elderly person. So I am filing with HQ through Revdex.com.org, hoping this will finally get addressed by the right people in the U.S. and not a call center in India.Desired Settlement: I want a knowledgeable, Chase expert to contact me and:

1. Verify my Chase credit card records to see I am a valid, legal cardholder on the account;

2. Add me to the online account for this card or help me create a new one to access our payment information online;

3. Unlock the online account and send the temporary password to the email address on record;

4. Provide me with the instructions to mail any death certificate or other information needed by Chase to restore my access to our account, given that my husband cannot contact them since he has passed away.

Please address this soon, so that I may make my mid-June payment online on time, with no charges. Thanks.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 10, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: United Mileage Plus Web Site and Customer Service - won't give me the 3 miles per dollar when ordering 1750 dollars at hayneedle.com

I placed an order using their United Mileage Plus Shopping Site, put my united miles number in...then was redirected to hayneedle.com. Purchased over 1750 worth of merchandise. When I got my statment it only showed the 1750 in mileage points. I should have 3 X 1750 because that was the offer. Customer service simply blames it on user error and responds with ridiculous automatic robotic emails saying they saw no click data. Been a customer for over 13 years. I requested a supervisor to call me and asked for all Web sites logs from that day. This will show I connected to their web site the day I placed the order. Everyone has a unique TCPIP address. I have been in the IT Industry for over 25 years working for financial firm. There are always problems with web sites. They simply want to blame it on the user. The only reason I ordered thru [redacted] because I found this offer on their web site. I want my 5250 miles.Desired Settlement: I want the 3X the miles for the total purchase at hayneedle. Total order was: 1,759.92. I should have received: 5279.76 miles. Order number at [redacted]. Order was placed on May 13, 2014.

thanks

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 23, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I opened this account to do a balance transfer in December 2013 which was set to expire in March of 2015. On every statement I have received from Slate from Chase there has been the statement under account messages stating "You have one or more balance(s) with APR dates, as shown in the Interest Charge section. These APRs will continue through your billing cycle ending with the expiration month and year shown in the Interest Charge section." In the Interest Charge section, the balance transfer has always shown the expiration date of 3/2015. This included my statement that ended 3/7/2015. I paid the balance in full by that statement's due date of April 4, 2015. As I was updating my accounts in quicken, I noticed that I had a charge of $20.74 on my Slate from Chase card. I called customer service and was told my balance transfer needed to be paid by March 7 to not have interest charged it the account. I asked where this was stated on my statement, and neither the customer service rep nor the supervisor could tell me. I explained that 3/2015 expiration date as well as the above quoted statement lead me to believe that I had until April 4th to pay it off with interest being charged and if there was a specific date they should have put that in the account message or under the expiration date. They said they would take that under advisement but that the interest charges were valid and would stand. I have used balance transfers before with other companies and never had this issue before. If a balance transfer end on a specific date, it is stated. If it ends during a billing cycle and no specific date is stated, you have until that payment due date to pay it off before getting interest charges. This company did neither.Desired Settlement: I have paid the $20.74 so that it does not effect my credit score, and have closed this credit card account, but I do not feel that I truly owe this interest charge as I followed the information the company provided to me on every statement I have ever received from them. I would like them to refund me the $20.74 and make their expiration dates of offers clearer for customers in the future so that no one else has to go through this.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 1, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: They are having problems online account not taking payment and adding late fee

Chase is having problems with their online system but fail to fix it now it didn't take my payment and they charge me a $35.00 late fee I always pay on time I ask them to remove it and fix the online account they refuse to, all I want is to take off the late fee cause this isn't rightDesired Settlement: remove the late fee fix their online web site I will be fine

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 16, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I received a pre-approved solicitation in mail for a Slate by Chase Credit Card approx 3 weeks ago. After giving them personal information, The representative stated that I was approved for a credit card with a $15,000 limit. I accepted offer for $15,000 credit card and they said they would do balance transfer to my other credit card. I then received 3 emails from them to welcome me to Chase and my credit credit cards were on the way. I received a bill from them on 9-24. I was surprised to find a limit of only $4,000 and a balance of $3,920. I called the customer service number to find out what the mix up was. A rep said that after a review, the limit was set at $4,000 instead of $15,000 which is what was stated and I agreed to on the phone. They said they sent a letter stating this. I never received any correspondence from them except welcome emails. They said they could not do anything at this point since the balance transfer was already done. They said for me to transfer it back. If I do this, I would have to do a cash advance and pay a huge interest rate on the other card. I never agreed to a $4,000 limit card or a $3,920 balance transfer . I spoke with two reps who said they couldn't do anything and requested their manager. They said I could only leave a message and would not give me his phone number. I have not heard from him. I want the limit that I agreed to and I want the $15,000 transferred to my other card.Desired Settlement: I want them to do what they agreed to do $15,000 limit, balance transfer to my other credit card, and 0 % interest till 12-31-2015

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 7, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase Bank owns the Visa credit card I have with Amazon.com. They enrolled me in online billing without my permission.

Chase Bank owns the Visa credit card account I have with Amazon.com. They enrolled me in online billing without my permission. I have told them to send me a paper statement as they did in the beginning but they give me the excuses of not being able to do so for the next few billing cycles which has put my visa account in the rears. As a result my bill is past due and Chase has threatened me with late fees and a delinquency report to the credit bureaus. My last correspondence with them they say I can request them to send me a paper statement, (WHICH I HAVE DONE SEVERAL TIMES ALREADY), AFTER the 9th of May. The present bill is due on May 6th giving them another opportunity to attach even more late fees to my bill. This is unfair and immoral business practices!!!As I have said since the beginning of this mistake on THEIR part I have NEVER paid a bill ONLINE and I NEVER will until the U.S. Government dissolves the USPS Postal service. I DID NOT SIGN UP FOR ONLINE BILL PAYMENT WITH THEM AND THE MISTAKE IS ENTIRELY THEIRS!Desired Settlement: I want them to admit their wrongdoing in all this and return my account to good status and return me to paper statements via the USPS Postal Service as it was in the beginning when I first opened this account!

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 6, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I BOOKED A FLIGHT WITH SOUTHWEST AIRLINES ROUNDTRIP TO ST LOUIS MISSOURI AND WAS ADVISED THAT IF I APPLY FOR THE CHASE CARD AND USE IT TO PAY FOR THE FLIGHT I WILL GET $100 DEDUCTED FROM THE FARE .THEY SENT ME A BILL FOR $99 ANNUAL FEE FOR THE CARD AND I PAID IT.I CALLED TO INQUIRE WHEN WILL I GET THE $100 CREDIT AND WAS ADVISED THAT IT WILL APEAR ON MY NEXT BILL.WHEN THE BILL WAS SENT NO CREDIT WAS GIVEN AND I CALLED AND AT THAT TIME I WAS ADVISED THAT THE ONLY TIME THAT SOMEONE IS GRANTED THE $100 CREDIT IS WHEN YOU APPLY FOR THE CREDIT CARD WHILST BOOKING YOUR FLIGHT AND SINCE I HAD APPLIED FOR THE CARD BEFORE BOOKING MY FLIGHT THAT I AM INELIGIBLE FOR THE $100 CREDITDesired Settlement: I NEED MY $100 AND THEY SHOULD CORRECT THE WORDING ON THE ADVERT THAT YOU WILLO ONLY GET THE $100 IF YOU APPLY AND BOOK THE FLIGHT AT THE SAME TIME

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I WILL CONSULT WITH AN ATTORNEY AND MOST LIKELY A CLASS ACTION LAWSUIT WILL BE FILED.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

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Review: My chase Marriott Premier credit card account ending in 7590 got charged the annual fee on Nov 1st 2013 of $85. I was not sure if the benefits provided in this card is worthwhile the annual fee, so I called to discuss about this. The customer service offered an offer of 5000 Marriott points if I make a total of 15 purchases or more within the next 2 months. After reconsideration, I decided to pay the annual fee and accept this retention offer. I made 17 purchases immediately after the call to qualify for the 5000 Marriott points offer. I waited about a month but still did not get the 5000 points so I called in early December 2013 and was told I have to wait 6-8 weeks after making the qualifying purchases before getting the 5000 points. So, I waited for another month but still got nothing in my Jan 21st 2014 statement in terms of the bonus 5000 Marriott points. So, I called them again but was told (1) I have made qualifying transactions (2) the 5000 points should have been awarded but they did not know what went wrong and could not let me know the reason... All they can do is to issue a ticket for investigation. Since then, I have been patiently waiting for another week but heard nothing from Chase. I'm extremely disappointed by their failure to honor what they promised to customers. I agreed back in Oct to keep this card and pay the expensive $85 annual fee because I think the 5000 points might make it worthwhile. However, their failure on this totally would change how I assess the value of the card with the annual fee. If not for the retention offer, I would have closed this account and saved $85.Desired Settlement: 1. Explanation of why it failed to honor the 5000 bonus Marriott points after consumer has fulfilled the purchasing requirements back in Oct 2013. 2. Refund me the $85 annual fee I paid back on Nov 2013 because if not for the 5000 bonus point retention offer, I would have cancelled the credit card and don't have to pay the annual fee of $85. 3. Continue to honor their promise of 5000 Marriott reward points since I honored my part of 15+ qualifying transactions back in Oct 2013. 4. A statement credit of $200 for the inconvenience of their failure has caused on my side. I've called them 3 times on this issue but still it's unresolved. It severely damaged their reputation and I've to re-assess if I would like to continue to have business with them.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 11, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had applied for a new credit card milage plus club through chase when doing so it told me that I was able to book my airline for my family vacation. When doing so I couldn't book it at that time because I didn't have the card. The rep I talked to at chase sapphire told me to use the card that same day I would have to call united and she can transfer my points to united and it would be the same to book it through them as well as I could pay with that card. Me NOT TOLD THE TRUTH MY POINTS WAS TRANSFERED . when I called united through chase they told me it would be a 2200.00$ difference . so I received the card and called chase sapphire back to book my airlines and I was told the points was transfered and there was nothing they could do. That was my family vacation. In 3 weeks. They ruined it I want my money and points back so I can book my tickets . the REP had caused me a HUGE NIGHTMARE. .Desired Settlement: I want my points back on my card so I can book my airline tickets

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 28, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase banking error that charged me for $129.93

I was trying to transfer credit card balance from old one to new business credit card, this business banker told me I can transfer $2000 without interests, the rest I need to pay off, so I wrote a a check for $7700 for balance transfer.

I found out I was charged for $2000 cash advance in August, they try to contact a banker from another branch until I talked to the branch manager, and a few banker, the banker I remembered who did the transaction told me he would file a complaint for me, the interests will be adjusted.

I waited...until before Christmas, the business banker said he didn't hear back, let me meet him on Jan 3, 2014, when I came he's not in, I kept calling, no response.

When I came to the branch again, they deny everything, let me pay for everything.

I never sign on transaction receipt from Chase my entire life, neither had I did any cash advance, the signature on the blueish receipt looked like copied from the signature of the card when it's opened, nothing like the check I wrote.

I was so disturbed and annoyed by their banking practice and lies. I just spend a few month with them for their banking error, not mine.Desired Settlement: Please refund me the interested I was charged, I would pay off the $2000 at the beginning or the first time I found it, the business banker kept delaying it until today.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 30, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: MY PERSONAL CREDIT CARD WAS CLOSED BASED ON A REVIEW DONE MY LENDING DEPARTMENT. I WAS TOLD MY ACCOUNT WIS CLOSED BECAUSE OF LACK OF CREDIT HISTORY. THAT IS NOT TRUE. I DID NOT RECIEVE A CALL PRIOR TO THIS HAPPENING, AND I'VE CONTACTED CREDIT CARD DEPT SEVERAL TIMES HOWEVER I KEEP BEING TOLD A REP WILL CONTACT ME WITHIN 60 MINUTES TO GIVE ME MORE INFORMATION.. I CONTINUE TO GET ROUNTED TO DIFFERENT DEPARTMENTS.Desired Settlement: MY ACCOUNT RE OPEDED AND DETAILS OF WHAT IS GOING ON.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: On Sunday my acct was at 59.00 dollard my mother then transferred 20.00 making my acct balance at 79.00. on Monday my acct was negative 110.00 112.00 was tranferred in my acct leaving the end of day balance at .50 cents... So imagine my surprise to wake up on Tuesday owing negative 192.00 Chase didn't honor the transfers and switched all my transactions from greatest to least so I can receive multiple fees. Chase has already been sues for this type of behavior I want my account adjusted accordingly

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I applied for a credit card on-line which advertised a $200 statement credit back on the first purchase. I am aware how these advertisements have 'fine print' so I called on 2-25-14 and spoke with an individual (Jordan Foster) to go over the information on the credit card and to make sure that I was eligible to receive the credit. I have an entire page of notes taken when speaking to this individual and she confirmed that I would receive the credit after booking a disney vacation and there were no other conditions that needed to be met. I applied for this card on-line after speaking to her and chose this specific card because I wanted the $200 statement credit. I booked the Disney vacation, as required but did not receive the promotion. After many attempts to call the company I was told that they record all telephone calls but they could not find this particular call where this individual gave me this information because my account was not yet open. They told me that this promotion was only for certain people (no information was given about who these people were) and that I had to prove that I saw this advertisement on-line. However, this promotion expired on March 31 and I didn't find out that I would not be receiving my credit until after this date, so I have no way to show that I saw this on-line. I would have had to take a print screen of the advertisement back in March and I didn't do that because I thought an individual giving me this information would be sufficient. However, the supervisor did confirm that this promotion was going on at the time that I applied for the credit card, so I am not sure why I needed to prove that I saw it if it was on-line.Desired Settlement: I would like them to honor the $200 statement credit that one of their advisors said I would get. Apparently this individual gave me incorrect information, but she is still an employee for Chase credit card and I think they should honor this especially since this was the promotion going on at the time. I am greatly annoyed that one of their advisors confirmed what I read on-line and they are telling me that I have to give them more information to prove what I saw.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 5, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I make my payment by bank draft as I have for years and there has never been a problem. For some reason, the bank draft stopped as of January, 2015 even though no changes had been requested. In our system, it showed that it was processed and we did not realize there was an issue until we got our credit card statement. We asked for the fee to be waived and the card company did waive the first fee but then charged us again even though we called to verify payment the next month and when payment again did not draft, we made a payment over the phone. We were told it would post immediately but it did not post until several days later. I therefore got a second late fee which they are refusing to waive. They verified that I made payment before the due date over the phone but they refused to waive the fee. I am an excellent payment and never pay the minimum payment. My payments are always $500 or more.Desired Settlement: Refund the second late fee posted to my account. I have been in contact with my bank and they see the request for the draft which has been in place since 2013 but they cannot tell me why it did not draft. They told me all they could do is cancel the one in place now and start a new one. It is clear to everyone that we had made the request to make the payment and I think Chase needs to be more understanding when a good paying customer has an issue like this and they can easily verify that I had done my due diligence to ensure they received funds in a timely fashion.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They promised to refund the late fee.

Review: We were told we did a balance transfer on my credit card. I did not do a balance transfer on my card. I was told it would be removed and I would get my credit back which would cover almost 4 payments which I wouldn't have to pay for 4 months. I was not giving the credit back and they turned me into credit bureau for delinquent payments. I have filled this complaint 4 times now and for some reason it won't process so I'm doing it again. I won't them to make it right.Desired Settlement: Get my credit back which was 350.00 and any late charges associated with the balance transfer and to tell them to contact the credit bureau they turned me into and get it off my credit report

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 14, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I always setup credit alert in my credit report.

One day, I decided to apply for a Chase credit card online and they called me back to confirm my identity. During the call, I found that they cannot give me the credit limit that I asked for balance transfer, and I told them to cancel the application if it is not going to show up on my credit report. They said ok, it won't show up in my credit card. So I cancelled.

2 weeks later, I received letter saying that I will be receiving my credit card in mail. I called the customer service and they said that I could just cut it up since the application was already cancelled. I specifically asked them whether it will show up in my credit report, they said no.

Last week, I found that the credit card actually shows up as active for 1 month then closed in my credit report, but I cancelled the application before I even received the card, and it was never activated.

Now when I called the customer service, they changed their story and said that it would show up in my credit report because the account is considered opened once they approved the card. But I said how can they open an account for me when they require to confirm my identity because of my credit alert, he couldn't answer that. I told them to cancel it during the call to confirm my identity, so in theory the card should never be opened because my identity wasn't confirmed before my cancellation. If they have told me this earlier, I would probably not cancel it since it is going to show up in my credit report anyway.

Chase customer service representatives mislead me twice, and their mistakes hurt my credit score.

I want Chase to remove this credit card account from my credit report. It's bad to have an account that opens for 1 month then close. It's bad for my credit.Desired Settlement: I want Chase to remove this credit card account from my credit report. It's bad to have an account that opens for 1 month then close. It hurts my credit.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 14, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Have held credit card with them for 18 years. looked at last statement, and was charged 10 dollars twice for ATM withdrawals. I thought this was excessive and asked to have removed, as the late fees pushed me to a 27 dollar balance. excessive. I also asked because this account was charging me 29.99% when my history was great, I asked to have it lowered, their response was "WE DO NOT NEGOTIATE INTEREST RATES", I make 125k, and dont need this card. Chase is a scam, and rip of people every chance they get, even post dating payments.Desired Settlement: punitive refund for excess interest rate, and class action suit for fraud.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 31, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: We had a Chase Freedom credit card that had reward points with it. We earned about 52000 reward points on that credit card. Recently, Chase closed our credit card and did not allow us to redeem our reward points on the card. They closed our credit card despite us not having any late fees or payments and the reward points that were lost are valued at $520. We called Chase customer service and they said that they would not honor the credit we earned from the reward points and we are complaining about their practices on not honoring the reward points that their customers have earned.Desired Settlement: We are simply seeking the amount that we have earned from our bonus points. We would like to redeem out 52000 bonus points for $520 dollars.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I am complaining about the way in which JP Morgan Chase Bank handled a credit card dispute I made.

I have disputed this charge in the past.

At first, the financial institution correctly issued me a credit.

Then, for whatever reason, they reversed the credit.

I am requesting the credit again as I have returned all items purchased in this order within the confines of the seller's clearly defined return policy.

The merchant states that they have not received the returned items, but I refuse to be on the hook financially for the merchant's error. I will not pay this charge.

This charge was made on my Chase Sapphire Preferred credit card account.

I would appreciate Chase crediting my account in a timely manner. Thank you for your assistance with this. Here are the charge details:

Per existing claim number [redacted] with Chase bank from 08/22/2014,

I am requesting credit of $1,743.08. This charge is with merchant [redacted] WEB from a transaction dated 06/25/2014.Desired Settlement: I am requesting credit to my account for the amount of $1,743.08.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response: