JPMorgan Chase Credit Card

Review: THere was a billing charged done on my card that I did not authorize. The claims department kept arguing with me about the charge.

There was a authorized charge to my bank account by a merchant. I explained to chase claims dept. I did not authorize the transaction. An than chase CSR kept telling me how I should pay me bills and deny my credit to my bank account. Than I would get another CSR and they would tell me oh were going to credit your account in one business. I waited for two business days nothing. Than on the second day I talk to 3 other CSR told me be processed and any overdrafts would be credited back to me in two hours or the end of the day. For 3 days they blew smoke. On the 3rd day they tell oh it was denied and once again told me it was a billing issue when I cleary told them yes Hughesnet is my creditor but I never authorized a transaction $205.96 to my credit card.Desired Settlement: $ 205.96 and any $34.00 overdraft fees they owe me. Its is my money not chase banks and further more they have no business telling how to pay my bills ort how my monthly bills work .

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: On several occasions I had contacted my Chase IHG credit card representative to inform them of a unauthorized charge. The charge was returned 2 times. I have had the charge put through again on my credit account. I explained the situation several times but no one listens. I have backed up my situation documentation and the [redacted] continues to put the charge through.Desired Settlement: I want the $323.48 charge taken off of my credit account, because it was an unauthorized charge, and I want my credit account back in good standing.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 6, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I recently paid off a Slate from Chase credit card account. I called to obtain a payoff balance for the credit card account. I wrote a check on January 16, 2015 then received another bill on the 21st. This bill was for the interest on the amount that was paid off. I called the customer service number[redacted] and was transferred to a CSR- [redacted]. He informed me that they don't provide pay off amounts for accounts. I would be responsible for the interest on the amount paid off as well as additional interest incurred on the interest balance that is still being billed. How can this be when the interest was for an amount that has been paid off. In addition, I am being billed on interest. My account has always been in good standing and as a consumer who is trying to be debt free, it seems this company is penny pinching every dollar they can. I asked to speak to a Manager and was told: I am the highest level you will speak with this evening. This is totally not acceptable and will communicate this treatment to other consumers.Desired Settlement: I would like the account billing of the interest waived /removed and cease billing. The account is paid on time and in full. I want my credit to reflect that as well.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 27, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I requested a balance transfer from my [redacted] account to Chase. On the promotional form it said no annual fee, 0% interest in bold letters on the top of the page.

The transaction was made and they charged a 427.77 fee. I noticed later on in small print there was a 3% fee for the transfer. Also in the area where you select the balance transfer option there is no mention of a fee. I called to have the issue resolved

saying if I had seen there was a large fee, I would of never done the transfer. They would not wave the fee.Desired Settlement: I would like for them to credit my card account 427.77.

Are there any other consumer groups I should reach out to help me with this issue?

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 30, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I signed up for Chase Southwest credit card after 2 offers were sent to me via mail and email for 50,000 points after certain amount spent within time period. All qualifications were met and I was only awarded 25,000 points. I called Chase and customer service stated to wait another month and the points would be there. I called again after 2 more statements and points were never awarded. I called and spoke to customer service and man said he would resubmit it and it shouldn't be a problem since the offer was still valid. I received a letter in mail from Chase almost 1 month later stating that I was denied the points due to time restrictions of inquiring. I called and spoke with customer service today and they would not award the points and stated I signed up for the 25,000 points instead of the 50,000 points promotion. I explained I felt I was bated & switched and I signed up for 50,000 promotion and now that I have a credit card and have paid an annual fee they will not honor the promotion I signed up for. I asked to cancel my cards and end customer relationship of 12 years and representative said she still would not give me the points but said she would submit again but the will not likely honor the promotion again and that I would be wasting my time.Desired Settlement: I want the 50,000 points I signed up for and would like first year annual fee refunded for my inconvenience and time spent with a bait & switch experience.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: This Company was a fraud Company I am there 8 years Customer and this month they sent a letter to verify my social security number like I am a identity theft. Fraud Company always do this than when I call this Company and talked with there Customer Service they said that we didn't send this form this is phishing letter you can throw these forms and I recorded these calls. And now this fraud Company closed my all accounts, when I called and talked with one of the managed she said that you didn't filled those documents which we send to you so we closed your accounts.

So this Chase Credit Card or Bank Company is a fraud Company who is a phishing company itself.Desired Settlement: I request Chase to open all my accounts.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of

your correspondence. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and responded to the consumer on October 15, 2015. They

should receive our correspondence within 5 to 7 business days. In order

to protect consumer privacy, they have been advised they may share the response

directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On April 7th of 2015 I stayed up till 1-2am to purchase a vacation package from [redacted] for myself at a better price since that time is the best time to buy hotels and flights. I used my Chase Freedom credit card and was denied. Within a couple of minutes I received an email asking if this was my intended purchase, which I immediately responded yes. I then tried purchasing one more time shortly after and was denied again with the same email. Again I responded to the email that I indeed am trying to purchase off this website. I then proceeded to call the Chase Credit Card Service number found on the back of my card. After over 30 minutes of talking, the service rep determined that they could not allow me to make my purchase and told me to call back after 8am the following business day. I argued and fought telling them that purchasing these tickets are time sensitive and will cause me to pay a lot more if I waited. The rep did not listen to me and continued to tell me that she could do nothing.

I then called later that day and got everything squared away with making sure I could use my Chase Freedom Credit Card. Once I made the purchase, the difference in price was over $400! I immediately called Chase and asked if I could be compensated the difference between what I originally was trying to purchase and now, which was $4,409.11. The original amount I cannot remember, but I know Chase reps are able to see the amount of the 2 times that I tried charging the previous day.

First the rep I spoke to could not offer me more than $20 in rewards points, which I declined since its less than 5% of my damages. I then spoke to a supervisor who literally was the most rude rep I have ever spoken to. She asked why I couldn't use a different card and basically said I shouldn't use Chase as my primary banking which is absolutely ridiculous.

I have used Chase as my primary banking my whole life, even when it Washington Mutual. I had a credit card with a $10,000 limit and was not able to use it. Chase promised me that I could spend $10,000 whenever I wanted and I relied on that promise. Upon reliance on that, I was damaged over $400 because I was not able to use my $10,000 credit card limit at that specific time and was forced to pay at a later date. If I knew Chase wouldn't have let me use my card like they promised, I could have taken the necessary funds from my other checking and saving accounts from other banks and consolidated them to make the purchase, but yet again I relied on the promise of Chase.

I have called over 5 times, speaking to reps and supervisors trying to get this resolved and I keep getting the same answer that they will talk to a manager and will call me back. Not once have I been called back, so I have been forced to keep calling and re-explaining my situation to every new rep. Each time I have called it has taken me over 20 minutes to explain my situation and get no where with the same response of me getting a "call back."Desired Settlement: I simply would like to be compensated for the difference of the original attempted charge amount and the final charge of $4,409.11. Which amounted to a little over $400.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 27, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Hard times causing financial issues. Company did not make any effort to help alleviate or help through issues. Closed account (wife's account) and charged very high interest fees (22.24%) even though high balance was repaid within 10 months. Would not work on reduction of payment or interest.Desired Settlement: Review training programs for account agents and customer service to truly help people in there time of need with flexibility on issues. Repayment of some of the unreasonable intrest charges for the last few years.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 27, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I would like to file a formal complaint against Chase Credit Cards Services. I have reached out to them by every means possible to dispute a fraudulent $3000.00 charge and they still haven't reached out to me in over 60 days! I have sent a secure email via their website, a signed letter faxed and also the same letter by certified mail. 3 different ways and I still have not heard back from anybody acknowledging my complaint and issue, yet they are still charging me interest on a fraudulent charge and holding it against my credit. Last year I put a down payment for my wife's brand new car she was buying. The dealership failed to keep their end of the contract and were forced by Capital One to return the loan therefore voiding the whole transaction. We never took possession of the car therefore after being voided it was as though the sale never happened. Yet the dealership refused to return my downpayment even though I was not legally binded to anything because my name is nowhere on the sale of the car. I just put the down-payment for her. I disputed it with Chase and all they did was call the dealership and were told that the dealership was going to keep the money for the accessories ordered for the car. Yet those same accessories is the reason they were forced to void the sale because they couldn't provide them and were included in the final sale price. So not only is Chase allowing them to illegally charge me for it, because I didn't buy accessories, but they are allowing them to arbitrarily decide what to do with my money and credit AND also have allowed them to keep the "parts" therefore selling them to the next customer and double profiting from my money. This is illegal in so many ways.I have asked for them to point me to where it states in our policy and agreement where it states that they can allow a 3rd party to arbitrarily decide what to do with my money and to also keep the goods, because as of now they have both. All I have is a lack of respect from Chase Credit Card services.Desired Settlement: DesiredSettlementID: Refund

I have tried numerous times to get an amicable conclusion to this issue but it seems the first level of customer support just doesn't care one bit about the customers they're hired to support. So I would like for a high level representative to contact me and to please give this issue the deserved amount of time and effort it needs to be resolved correctly. The correct settlement to this should be a full refund! .....or at the absolute very least "ALL" the parts that

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 14, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: I have a hard inquiry on my credit report by this company. I have mailed over my police report as well as a writer letter from police officer [redacted] stating that I am a victim of identity theft. I have not received any information from the company stating they will removed the inquire. It appeared on my credit report Oct 22, 2014 ad I did not authorize them to run my credit. This is illegal and I want this situation handled asap.Desired Settlement: I would like the hard inquiry removed from all 3 credit reports asap!

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 21, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Chase Bank calls my work phone almost every week (sometimes more, sometimes less--twice in a day occasionally) looking for a [redacted], or Accounts Payable, at [redacted] Inc. This has been going on for at least 2 years if not more. They simply have the wrong number. I tell them my own name and the company's name, and that it does not match who/where they are calling. They have repeatedly said they will remove my number from their list, yet they never fail to call again and ask for Mr. [redacted]. I have even told them a quick Google search will give them the contact information for the company & person they are looking for; that I could even give it to them myself. They said they cannot do that, say they will remove me, and still call back again. Sometimes, they even acknowledge that there is indeed a "do not call" note in their system, but "thought [they] would try anyway."

I have also contacted them via Twitter (since obviously phone conversations were doing nothing). They apologized and said the number has now been removed completely. Apparently, that was a lie, as I received another call one week later. This is harassment already--and has been harassment after the first few times, not to mention over 2 years down the road.Desired Settlement: For Chase to stop contacting me for a debt that is not mine. They have the wrong number. They need simply to remove it from their list, and for one reason or another, they are unwilling to do that. I expect my number to be removed [redacted] and an apology to be communicated at the very least.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 14, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

The official response is, "We've confirmed we are not calling you." That is another lie from this company. Even the two most recent phone calls (and there have been far more than two) will determine that is untrue. Both times, I asked to speak with the supervisor to address my complaint. Here is the information:4/7/2015 ~10:00 amRep: [redacted]Senior Service Specialist: [redacted]

4/8/2015 ~9:45 amRep: [redacted]Senior Service Specialist: [redacted]Chase: Perhaps you have the phone number wrong? ([redacted] Or, perhaps you are not conducting a thorough enough investigation. Even if your investigation showed I was "removed from your list" in 2014, and I am complaining about calls in 2015, at least think to ask me clarifying questions to get to the bottom of it, rather than just saying, "We are not guilty of what you are accusing us of." What a horrendous way to do business. I am extremely disappointed in your (non-)handling of this matter.

Review: I am writing you as I have a dispute with Chase Credit Card in the amount of $322.00. On May 21, I was in Times Square, New York and was approached on the street by a woman supposedly representing a “[redacted]” salon ([redacted]). She said the salon was offering a promotion for a two day service which included services by a certified hair specialist on one visit and services by a certified skin and massage specialist at the next visit for $70.00 per person. There were three other women with me--a friend and my two daughters-in-law. After the woman ran my card (not the salon) through her machine for the charge of $322.00, she made a call on her phone to set up our appointment for the first visit which was that same day at 4:00. When we arrived, the salon said there was no appointment and they rescheduled for 10:30 the next day. The salon was very “shady” feeling, it smelled awful and did not look like a professional salon. We left.

That night I got online and googled the salon. The reviews said it was a Scam! (Times Square Chronicle) As soon as I read this, I called Chase Card Services. The woman I spoke with put a freeze on my card. She said the charge of $322.00 had not posted to the account so hopefully the freeze would deter running it again. She said to keep an eye on my account for the next few days to make sure it doesn’t charge to my card. When I returned home on May 23 I checked my account and the charge had not been posted so I assumed everything was ok and was relieved I had avoided a scam.

I received my statement on July 3 and saw the charge for $322.00 had evidently went through. I immediately called Chase Card Services and spoke with [redacted] who told me nothing could be done to credit this back to me. I asked to speak with a manager and was connected to [redacted] told me there was nothing to be done about the charge. She said I was supposed to go back to the salon and ask for my money back. I told her that the lady I spoke with on May 21 with Chase did not say that was what I needed to do. My husband spoke with her and asked her to listen to the recorded phone call I made on May 21 but she did not. We then asked to speak with a higher manager and were connected with [redacted]. He told me there was nothing to be done. He told me that I have no control over the charges on my card once I “give my consent” to a charge--not even if I call right away to have the charge stopped.

I am submitting in writing this request that you please listen to all the phone conversations regarding this matter. I did everything that I knew to do to stop this scam, and was never told to go back to the “shady” salon to get the money back (even though they were not the one that charged the card). I believe I did the best thing by calling Chase directly and have the card frozen and the charge stopped. I am a very loyal customer, have paid my balances in full every month, and have not had any complaints until now. I think this is very wrong and I have every right to be in control of the charges to my card, especially if they are wrong.Desired Settlement: Listen to taped conversation had with Chase Representative on May 21 regarding this charge and credit $322.00 to my account.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 16, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: they closed my account never even called me or sent me any information. they said I missed 3 consective payments but now I paid this bill up to date and will not open my account I would like them to reopen it. the women were very rude that I spoke to last night and did not want to resolve this dispute. Doesn't even mention on my statement that they were closing my account if payment is not received by due date due date is 12/26/2014 I paid the past due balance of 331.00 dollars and they closed it this is wrong.Desired Settlement: reopen my account and contact me and have my account reactivated

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19 2014 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I called in to make arrangements to pay my bill and was not able to keep the arrangement due to financial hardship, however after missing only 1 payment I was able to make a payment. After paying my bill I called in and was assured that once I caught up, the account would not close. Also prior to me calling in with my payment I was assured that the account would not be closed but was lied to because the very next day after the payment the account was closed. I call and was told that there was not record that I had spoke to someone and that the account was closed and they could not do anything. This is poor business, I had the account for over a year and always made my payments on time so when I called in to let them know about the hardship I was experiencing I thought they where going to work with me.Desired Settlement: I expect them to honor their word and reopen my account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 24, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Dear Revdex.com rep,

I am a card member of Chase with last digit 6137. In the month of February, I was owing Chase bank total of $2971.76, so I used balance transfer from Discover to pay my debt in full. At the day of Feb 25th, my balance was absolutely zero dollars and I have thought that it took care of my matters completely. In March 26th, I have used $4.00 from Chase to purchase a cake for celebrating my dad's birthday and assumed that I still had credit left. However, yesterday, I have found out that Chase charged me whopping $55.56 dollars instead of charging me amount I spent. I have looked at their statements and couldn't be mad at that they charged me general interest fee, cash advance interest fee, and combined them to late fee which should not be occurred after I paid balance in full.

Again Chase bank has proven that they don't care about their faithful customers and resort to harassment to get more money.Desired Settlement: Chase should waive hefty interest charges and late fees. I am supposed to pay only the amount I owed them since March 26th.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 16, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: Ref : Chase Marriott/Rewards Visa :

I was targeted and then approved of a Marriott Reward card from Chase. The first card was sent to me in April( I think) but it was misplaced and so I did not activate the card.

Sometime in late may, I then, applied for the same card again but was told I could not have 2 of the same card. And I was told to activate the card and then will qualify for the 70000 Marriott points that was promoted to me when I used the card within 3 months.

In June I activated the first card, and In July spent $1200 which qualifies me for the 70000 Marriott points.

However, [redacted] Chase bank defended his denial of the 70000 points saying that I had the card in April and 3 months had passed when I used the card for $1200. Therefore I did not qualify for the 70000points.

But, to me, and to the other Chase representative when I called to ask about the denial of my 2nd Marriott/Chase card, I still got 3 months to charge up to $1000 to get the 70000 points.

I felt Chase bank has misled me to deny me of their offer.

Also, Chase did not disclose when did the actual term date starts. For a customer, I cannot use the card before I activated it. Hence, from my point of view, the 3 months starts when I activated the card.

However, the Chase bank felt otherwise.

Had it been more precise, I would have acted accordingly.

I would like your department to mediate and help me.

Thank you, [redacted]Desired Settlement: Make good what was promised and give me my qualified 70000 Marriott Reward points.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 25, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: A dispute was made with Chase regarding the company's business credit card and the amounts paid to YP.com for advertising services. YP and our company agreed to a month-to-month advertising package that did not lock into any sort of contract or agreement. This allowed us to cancel at any time should we no longer require their services. After a couple of months with YP.com, our company noticed little increase in traffic, contrary to what YP told us they would be bringing in by allowing us to advertise with them. We also were unable to make detrimental changes to our advertising page that gave customers the proper contact info, and because the information was not corrected, we lost a lot of traffic. We cancelled our account with YP in October 2013, just as we were instructed to do, but were still charged for two months of advertising expenses, in the amounts of $269.00 per month for Nov and Dec 2013. We opened a dispute with our Chase to challenge the charges, as we believed them to be unauthorized because we had since cancelled our account with YP. However, YP refuted, stating that we agreed to a 12 month contract and because of such, weren't able to cancel at any time. This is false, as there are absolutely no records of myself or the company agreeing to a 12 month contract. YP provided Chase with a general contract agreement with no signature linking the company to the agreement, and Chase ruled in the favor of YP. We got a hold of YP Executive Office, to whom which we explained our situation and they agreed that in the confusion, we were under a month to month agreement and not a 12 month one. This was agreed upon between us and a YP account representative via phone call. At the time of the phone call with YP Executive (July 25 2014), there were charges on our YP.com account around the amount of $569. YP Executive Office agreed to waive those charges, but the amounts that have not been reversed by Chase ($269.00 for Nov and Dec) are still needing to be taken care of.Desired Settlement: Since YP agreed to waive the outstanding balance on their end, we are needing Chase to either refund us the amounts charged to the credit card for November and December 2013 ($538.00), or refund this amount YP.com. YP has agreed to settle our account in full if Chase reverses the charges, and will be following up with us on Monday, July 28th with an update. We need Chase to act quickly, as the YP executive office is waiting on their response.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on AUGUST 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase said that I have a Heath advance account and I owe them over $2000 I have never had any account or credit card issued from this bank.Desired Settlement: I want this taken off my credit report and I want them to stop sending requests for me to pay back money that I never used.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 31, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: On December 20th I placed an order using my Chase Credit Card and it showed on the website of the seller that I had more than enough Chase Reward Points to use for that order. After placing the order I received an e-mail from the seller that Chase Credit Card had declined the transaction. I even tried to change the method of payment the same day but still it did not go through and finally I had to cancel the order and reorder it the next day and it caused 1 day delay for shipping the item! The 'Reward Points' were misrepresented on the seller's website

I called the Chase Credit Cards customer service to know who was responsible for that ridiculous mistake but they did not have an answer to that!Desired Settlement: I'd like to know who has caused that ridiculous error (The seller or Chase) and who is responsible for my time and energy that have been wasted. Also, I had to cancel and reorder the item that caused one day delay for shipping! It must be investigated at Chase and the responsible party must compensate me for declining that transaction.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 9, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I got a Chase Visa card specifically because they advertised that I would get coupons to spend at [redacted] based on the amount of dollars that I spent. In May, I spent over $9000 on a new roof, and since then, another $2000. Every month, I pay off the credit card in full. They refuse to send me the several hundred dollars of coupons to which I am entitled. When I call Chase, they tell me it's a [redacted] problem. [redacted] has told me it's a Chase problem since Chase keeps track of how much money I spend. No body "knows" and it's everybody else's fault. I have tried contacting Chase several times, and they do nothing.[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want at least the coupons I'm owed.I think it's time to contact social media to let everyone know how what is going on.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 9, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.