JPMorgan Chase Credit Card

Review: I was mislead to spend $3500 on the Chase United MileagePlus Explorer card by two Chase customer service representatives when I called to inquire about my eligibility for the mileage offer that I received through the mail. I was told that even though I had a prior Chase credit card, I was still eligible for the 40,000 miles on a new chase credit card. I called to confirm this twice before spending any money on my chase credit card. I feel that Chase engaged in deceptive business practices in sending me an offer in the mail that they later said I was not eligible for, and then confirming to me via phone that I was eligible.Desired Settlement: Chase should honor my 40,000 miles for the offer.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 16, 2013. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Consumer

Response:

Review: Account has been charged off since January 2008 yet it still reporting. Chase account should no longer be being reported and needs to be removed from my report as it is well past the seven year statue of limitations.Desired Settlement: Remove chase account from my credit report immediately.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 2, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I opened a Marriott Rewards® Premier Credit Card recently, and I can 'EARN 50,000 BONUS POINTS after u spend $1,000 on purchases in your first 3 months' according to Chase.

However they closed my card yesterday since 'I tried to open other accounts after I received the Marriott card, and they are not comfortable about that' (which is so ridiculous).

I used this card to buy a $1800 airline ticket, and I did not receive that 50,000 bonus points.

I have been holding a Chase checking account for more than two years and I did not abuse this credit card.Desired Settlement: Marriott 50,000 bonus points to my Marriott account

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have had chase bank for many years. I have been a loyal customer and expect them to be loyal to me. I was traveling in Mexico and rented a scooter. I paid cash for the scooter and was told to leave my card and upon return of the scooter my card info would be destroyed. I returned my scooter and upon return I was told that I had to pay an amount of 277.00 which I did not agree on. I was forced into the office and the police were called and told me to pay or I would go to jail. I did not want to go to jail in another country so I told them to charge my card to prevent from going to jail. I contacted my bank and informed them of my issue and they refused to conduct a dispute because I did not have a receipt which I informed them I was not provided a receipt. I called them three or plus times because they sent me an email stating they were closing the case. I was confused because I have never had this happen so I called the Claims department and requested to speak to a supervisor and they would not allow me to speak to them. When I finally got in touch with an agent she told me there was noting they could do. I asked them several times why, and finally they said If I stay on the phone they would be willing to call them and do the dispute process. I informed them I did not have time to stay on the phone and that I have never had to do this before. I then told them to call them on their own and they refused.Desired Settlement: I want them to finish the job that they refuse to start and I want them to get me my money back.

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 1, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Review: Discussed my account without verification.

To Whom It May Concern:

I called Chase credit cards today to discuss some questions I had concerning payments. The attendant, who told me they were a senior service specialist (supervisor), began to discuss my account. They did not ask for an account number, social security number, mother's maiden name, address or anything. The agent simply confirmed my name and discussed my account. This is obviously very, very, very concerning.

When I brought this point up with the specialist, they became aggressive, defensive and did not apologize or try to correct the issue. Chase seriously violated my privacy.

Sincerely[redacted]Desired Settlement: $250 credit to my account or $250 in my checking account. This practice is not legal and violates Chase's privacy practices as well.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 27, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: We have been having issues with this company. My wife has already put in a complaint and they refuse to budge on the very same account and debt. They are incorrectly reporting on my credit report a legally discharged debt. They claim they had it written off/sold before the bankruptcy but they were notified and took no action to update us. Also they claim the sale in 2009 and we had our bankruptcy in 2011. Somehow after it was sold, per their information, our bankruptcy attorneys name was added onto this debt. How was his name added before the bankruptcy? We hadn't hired him yet. This company will not budge in any way on this account. My wife already filed a complaint and ultimately Experian updated it as discharged as we supplied bankruptcy papers which met The Fair Credit Reporting Act requirements. Regardless of whether or not they held it at the time of the bankruptcy, it was reported to the best of our knowledge. Per internet searches and our attorney, as the debt was discharged, once Chase is given proof of the discharge, the original creditor has to correctly report the account as also discharged through bankruptcy. Even though my wife's information was updated by Experian, Chase Bank is still refusing to report it as discharged. Chase Bank knows that doing this hurts a persons credit rating more than properly reporting it as attached to the bankruptcy. So now I am also filing a complaint as I decided to see if they were doing the same thing to my credit and I discovered that they are. I am currently disputing it a second time with Equifax. Contacting them directly yields no help.Desired Settlement: I want them to properly report this account as discharged on my credit report. I understand that it will still show as written off and sold but I want it attached to the bankruptcy as it is. I will provide proof of the discharge but due to past experiences, it is highly unlikely that providing this proof will matter.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 24, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As this account was originally not mine, and included in Chapter 7 Bankruptcy, they have completely and willingly stricken it from my credit report and given me a written acknowledgment of these facts and their actions in resolving my issue.

Review: On October 1, 2013 Chase cancelled all my Credit Card accounts for reasons not clear. I called Chase and inquired about my point balance of 162,287 reward points. I also went to the branch and the branch agent called to ask if we could get the points refunded in a check of $1,622.87. The agent said that the points were forfeited when the cards were cancelled. The agent has no further information for me. They said that this happened because of unexpected activity on my account. I have been with Chase for over 10 years and have paid all my cards in full every month for the last 10 years. I am upset over the points they are not honoring from years and years of purchased with their cards.Desired Settlement: I would like a refund check of $1622.87 for the amount of points I had with Chase Bank.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 13, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Consolodated Credit Card Bills. Paid off Chase VISA on a $9000.00 balance on August 28, 2014. This would have made the balance at "0". On Sept 3, 2014 I receive a monthly statement for $80.00 for the interest accumulated between August 4th and 28th of 2014. If there was a zero balance on Aug 28, 2014 then why are they even sending a billing statement. They claim they bill for monthly interest 1 month back.Desired Settlement: I have to pay it in order to avoid late fees or bad credit. I would like that money then refunded.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 02, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have had a Visa credit card with Chase Card Services for >11yrs. and always remained in good standing. About 9 yrs. ago I added my husband to my account as an authorized user. Approximately 6 years ago, my husband and I divorced and I removed him as an authorized user on the Chase account. It came to my attention that my personal account number and current balances are being reported to my ex-husbands credit report. This is a breach of my personal information whereby Chase continues to provide my current/confidential information to credit bureaus on an unauthorized users credit report, which gives opportunity for credit fraud & mischief to a disgruntled ex-husband. As you may imagine, most ex's including mine are not cordial/cooperative. Chase has advised me that the only way they will stop reporting my personal credit information to an unauthorized users credit report is for me to convince him to call and make the request. Since we (myself and my ex) are not on friendly speaking terms, that is impossible. It seems absurd that Chase will not honor my request to not report MY private credit information, which is a breach in personal and sensitive information, and assure my personal/private credit information is secure. I feel this is a violation of privacy by Chase by knowingly/intentional exposing me to possible credit mischief or fraud.Desired Settlement: Chase Card Services should recognize the sensitivity of my (and all other customers) credit account information and hold such information in the strictest privacy. With all of the hacking fraud initiated by criminals, you would think that Chase would understand the vulnerable predicament they have placed me in by allowing my current information to be given to unauthorized persons. I want my personal credit data to only be reported on my credit report and for Chase to cease reporting it to an una

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 1, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

Review: Since 2006 I have been charged a fee ranging from $11.99 to $12.99, each month, on my Disney Chase Visa Card that I rarely used, for a service I have never heard of. TLG Privacy Guard is the name and after much research I have become aware of quite a history of the same to other Chase customers. I contacted Chase in April, 2015, of the fraudulent charges and they quickly took the charges down to the tune of nearly $4483.99. This included the vast amount of interest that accumulated over 9 years. Yesterday, 5/20/15, I noticed that Chase put back onto my account TLG Privacy Guard charges from 2011 to April 2015. Why have they refunded some of the stolen money but not ALL? What kind of sense is this? I have never heard of this TLG Privguard until April 2015 and I feel completely robbed. I see where there have been some Class Action Suits won in the case of others having the same problem. [redacted] is the number to Chase Fraud Dept. Can someone please help me with this awful situation? If TLG has been doing this in conjunction with Chase and been caught, how are they still getting away with it? Why won't Chase refund the money they have stolen from all of us? I would appreciate any help anyone is willing to give to me. I am at my wits end with this.Desired Settlement: I would simply like the money that Chase has allowed to be taken from me back. I cannot grasp why they removed all of the charges, sent me copies of all the fraudulent charges that they removed, and then put half of them back onto my account. I simply want all TLG Privguard charges off of my account because I never signed up for it. Please help us that have little voice.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 9, 2015 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I use Chase in Hollywood, California. I've such a hard time to use Chase. In November, I called a rep for the expiration date for the APR, they told me expire in November 28. I went to the branch, then they said it was 13 month 0% not 15 months and charged me about $70.

I tried to close the account, paid balance twice in advance in December last year and asked them to close the account. Somehow some transactions fell through from companies who had my credit card and I didn't know even though I talked to the bank. Then I was charged again in January this year for $29.9Desired Settlement: Please Refund me for all the charges.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 25, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: My complaint is the result of two late fees that were in my opinion, erroneously added to my Chase Slate credit card. The first late fee was on my May 2015 bill. I called customer service to dispute it, and they credited my card for the full late fee amount of $25.00. The reason the customer service representative gave for the late reception of my payment was the postal service. The very next month Chase put another late fee on my June 2015 bill. Here are details to my payment in May. I sent my payment for the minimum amount due on the 19th, and the due date is the 23th of the month. I called Customer Service after receiving the June 2015 with the late fee, and they said my payment arrived on the 29th. The check cleared on June 1st at my bank. Chase rejected my request to credit my card the late fee amount of $25.00 this time, and said their policy at Chase is they cannot credit two late fees within 60 days. They again blamed the postal service for the lateness of my payment, and the manager went on to say the natural disaster in Texas might have been a reason why my payment was late. I understand that I sent my payment too close to the due date; however, my wife also has a Chase credit card. Here due date is the 22nd of the month. I sent her payment the same day as my payment, May 19th. Her June bill showed no late payment. I send both of these Chase credit card payments the same way, at the same time every month. My Chase credit card now has two late payments in two months, and my wife's Chase credit card has none. Prior to these two months I can't remember the last late payment I had on my Chase credit card, if there was one. My only conclusion is Chase held my payment to cause the late fee. I can't believe this would be a Bank tactic, but it is awful suspect. I will rectify this problem going forward by removing my reliance of the postal service, and pay online through my bank. This will also hopefully eliminate any erroneous bank activity too.Desired Settlement: The desired outcome is the $25.00 credit to my Chase Slate credit card.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 19, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: On 4/29/2014 I place a phone order with Unicorn, please see invoice 16217-00 When I received the items we found that the tensioners were not holding the cable tight and would cause the wire to pull out of the tensioner, this would cause a very unsafe railing as this system acts as your deck railing. I spoke with the company and was told that they shipped me the old style and would reship me the new style in a week or so. see my email (6/30/2014) I ask to send all the items back and they gave me the address. When they received the item back they told me that they were not able to sell the items that we used so there for they would only credit me back $1345.00 invoice 16770-00 keeping 600.00 because there not able to sell them I told them you can not sell them anyway as they do not lock in the cable due to the defective lock nut. I disputed the 600.00 with my credit card company and after going back an forth I was told I can not be credited due to the fact that the wire was cut ?? in order to install the rail system you have to cut the wire fist and then put it in the tensioner only to find out it dose not hold the wire Its the same thing as how do you know the the food is bad you need to taste it fist the end results is I'm out $600.00 the wire only cost $325.00 not 600.00 and I have nothing... There is no protection at all by using my card.

CARDMEMBER SERVICE POB [redacted]Desired Settlement: I would like my refund of 600.00 as all defected items were return to seller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: In early 2013, I believe jan or feb, I contacted Chase via phone and advised that I was divorced and wanted my now ex husband removed from my credit card that I have had since 2006 (he was added in 09 or 10). I was advised to have us both fill out a form and send it in. I did so and sent it in late feb/early march 2013. To date they have neglected to remove him from my account and are now refusing to remove him, stating the only way to remove him is to close my long standing account (which is an impact to my credit) and open a new one.Desired Settlement: I would like for my ex husband to be removed from my account as promised. I filled out the form to have him removed and mailed it as requested. He was not on this card when I opened it and was not on it for many years. He should have been removed when I asked for him to be removed. He has horrible credit and I do not know why you would want him on there in the first place. Please remove him as requested 2 years ago.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 16, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: To Whom It May Concern

I had been a loyal customer with Chase Bank for approximately 2 years. They were my main bank and I had used many of their products (checking accounts, credit cards, etc).

I was alerted by post at the start of November that Chase had decided to close my checking account at the end of November. When I called customer service to inquire, the staff had no information for me except that "a Chase affiliate had decided to close my account". Although this was clearly customer-unfriendly and left a sour taste in my mouth, I respect Chase's right to not do business with me. I took this in stride and emptied my bank account (they gave me one month's notice that the account would be closed). After speaking to a Chase banker at the Greenwich, CT location, he told me that although they would miss by business, at least my credit cards would remain open. This was good news to me, because I used Chase credit card products extensively (they served my requirements extremely well).

Unfortunately, Chase's witch-hunt did not stop there. At the end of November, when my checking account was closed, my credit cards were also closed by surprise, despite the Chase banker manager specifically telling me that they wouldn't be. This resulted in the seizure of nearly 200,000 Chase Ultimate Reward points (192,047 to be exact), which are worth approximately $2,400 worth of travel credit, and MUCH more if I were to transfer the points to United Airlines or Hyatt hotels, as the terms of the Chase Ultimate Rewards program allows for.

For example, the website http://milevalue.com/mile-value-leaderboard/ values each United mile at 1.81c/ea, which implies that Chase froze $3,476, which I now no longer have access to. The website http://travelsort.com/blog/how-much-is-a-mile-worth-value-of-united-airlines-mil...⇄ values those miles at 2.3c/ea, which puts the amount at $4,417. Regardless of how you value the frozen assets, one must appreciate that Chase has decided to freeze $3,400-$4,400 worth of assets from me, without giving any reason or option to recover the value. I called Chase customer service several times and escalated my concern to managers and all the way to their "Executive customer service". They all told me that there is nothing that they were willing to do.

This is the definition of dishonest business practice. It is one thing to close my account for no disclosed reason, but it is completely different to give me no notice at all and to effectively steal $3,400 to $4,400 of value from me. When I renewed my Chase Sapphire Preferred credit card this summer and paid $95 for it, I signed up for the ability to use the miles how I wanted to... which in this case, would have been to transfer them to United Airlines. Chase pulled a bait-and-switch on me, whereby after I paid the fee for the service, they quickly terminated our relationship. Although I respect their right to terminate the relationship, I still paid for the service and would thus like to use the points that I had accrued with Chase, as their own policies and practices allow for. To prevent me from doing this, as Chase is doing, is tantamount to stealing $3,400 to $4,400 from me. This is identical to having them close a checking account, but not letting me withdraw my funds from the account beforehand.

I would appreciate your assistance in resolving this matter. I am looking to transfer the Ultimate Rewards points that I have earned with Chase to some of their various travel partners – particularly, United and Hyatt. After that, I will gladly terminate my relationship with Chase.

Regards[redacted]Desired Settlement: I am looking to transfer the Ultimate Rewards points that I have earned with Chase to some of their various travel partners - particularly, United and Hyatt - as the original terms of the Ultimate Rewards program provided for. After that, I will gladly terminate my relationship with Chase.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 21, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: CHASE CARDMEMBER SERVICES ([redacted]) has stated this charge is now final on my credit card statement and it is in fact wrong NO items were ever picked up by me from this business and I want my money and any and all fees returned to my credit card I also asked to get all 3 of my credit card APR, Interest Rates Lowered I have with Chase at this time. I do have the video of Owner [redacted] I want to submit of him lying about me picking up speakersDesired Settlement: Reverse Charges of $398.00 from MASTER ELECTONICS Owner [redacted] any and all fees that came with this charged. I'm also requesting for an Lower APR & Interest Rates on all of my credit Cards I have with Chase I would like to get an letter to of apology as not fairly been treated as an Chase Card Member Holder of (3) of your Credit Cards! I wasn't treated as an Valued Card Member Holder I have never been 30 days late on my pay payments I would have felt I would have been treated as an Valued Customer Card Holder but I wasn't.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: There have been several unauthorized inquiries by Chase reported on my credit report. I have not approved your organization, any person associated with your organization, to make such inquiries. This violates the Fair Credit Reporting Act, Section 1681b(c): Transactions Not Initiated by Consumer. I also demand that you remove my personal information from your records. Please send written confirmation that you have complied.

Dates of inquiry: January 17,2014 -- December 28, 2013 -- December 18, 2013 -- December 17, 2013 -- October 17, 2013 -- June 18, 2013 -- August 23, 2012 -- August 19, 2012

These are absolutely ridiculous and have tried several times to get proof my "authorizing" these inquiries.... no luck. I get the run around from Chase and continue to get transferred to several different dept. I demand they be removed immediately this is in violation of FCRA

If Chase believes that they posses sufficient documentation that supports your authorization to make the inquiry, I request they forward a copy so that I may verify its validity.Desired Settlement: Remove all inquiries from credit report immediately

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 23, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: October payment for my credit card account was paid to my mortgage account. Payment was adjusted and transferred accordingly and late fee was adjusted. Same happened in December but my bank cancelled payment. I paid the account off in January and would like the $25 late fee adjusted and balance to zero. They refuse to adjust it as it was already done in October.Desired Settlement: Refund $25 to clear account to zero balance after payment of difference.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I am placing a Revdex.com complaint today in hopes of intervention with Chase Bank. Late 2006 I left to INDIA to care for my mother that was ill. I did not return to the United States till recently and when I tried to apply for an apartment was made aware that my credit was used to open 2 accounts fraudulently. One was with Washington Mutual and the other with First USA bank. I have tried in good faith to try to resolve this matter with Chase and all telephone communications have been useless as they never to help come to a resolution. I put a CFPB complaint on them in which they responded saying the accounts were established as First USA and Washington Mutual accounts and that since they merged they are now chase accounts. They responded by saying that 2060 Holland way Merrick NY 11566 is an address that verifies to me. I have never lived, rented or owned property in that area. They also claim that there is a [redacted] ticket that was purchased in my name in April of 2008. It is impossible for me to have purchased a Jet-blue ticket with this card in April of 2008. I did not apply for this card did not authorize anyone to apply for this card in my name. I have filed a police report and provided them with a copy of this report Through CFPB portal yet they do not want to honor my claim with all the evidence I have provided them with. I have already filed a complaint with my Attorney General's office and provided them with all my documentation and chase response and denial of my claim.Desired Settlement: I am requesting for chase to do a thorough investigation in to this and to remove these accounts from my name as they are fraudulent.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 27, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: UNREASONABLE FEES - Payment on my Chase freedom credit card was 2 days late. Balance was only $115.83, but I was charged $25 late fee.

Returning from vacation I was two days late in paying my Chase freedom credit card. The balance was only $115.83, but I was penalized with a $25 late fee. This is an exorbitant charge on such a small balance. The rude and uncaring experience with Chase's overseas Customer Service shows how little this company cares about my business.Desired Settlement: I would like a $25 refund, or at least a reduced fee that better reflects a penalty deserving of a 24 hour late payment on a $115 balance.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 21, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.