JPMorgan Chase Credit Card

Review: They allowed another person to open a credit card account in my name without my consent or signature. This was disputed and they closed the case as a charge off. However, this has not been removed from my credit report and is affecting my credit score significantly. I am trying to refinance my home and this is huge road block in my rates. ThisDesired Settlement: I want this removed from my credit reports , all 3 major bureaus.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 11, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

Review: Saturday night my bank card was stolen, multiple transactions as well as deposits were made that I did not authorize or do. I cannot seem to get this chase location or the customer service over the phone to help guide me into any direction. In fact, chase has decided to close my account and keep my paycheck for this week. I find this extremely unfair as I claimed my card as being lost/stolen on Saturday 9/5/15 . I really desperately need help to have this issue resolved, I am a single mother trying to raise a child on my own and without my paycheck I cannot financially survive. Every time I call customer service I get the run-around, or different answers. I literally am not being lead in any correct direction, please help!Desired Settlement: All I ask is that chase figures this problem out. If there was deposits as well as transactions I did not make at the ATM or whichever location of a store they can look at the cameras and clearly see that it was NOT me! I don't think I should be punished for this act that I did NOT do. I need my paycheck desperately. When my card was stolen I had approximately 90 dollars on the card.

Business

Response:

Thise-mail is to acknowledge receipt of your correspondence for [redacted] –Case No. [redacted]. Chase takes consumer feedback veryseriously. We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on September24, 2015 to address complaint. In orderto protect consumer privacy, the consumer has been advised they have the optionto share the response directly with you. If you have any questions orconcerns, I may be reached at [redacted]

Review: I have recently discovered I have four hard credit inquires by chase on my credit report. I called transunion bureau and was informed to have them removed I need to call chase and ask for a letter stating that the inquires are no longer need and can be removed. I called chase and they refuse to give me then letter. They stated it would fall off in two years. I explained that I'm trying to purchase a house next year. They states they didn't care and couldn't help.Desired Settlement: I would like them to remove inquires.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have contacted JP Morgan and Chase numerous times about my personal contributions not being deposited into my health savings account. I have proof that I was being deducted $20.00 a pay period for a total of 7 pay periods, yet these deductions never appeared as deposits in my health savings account. I began depositing in October, but I have been trying to resolve this issues when I noticed the problem in January 2013 and JP Morgan and Chase keeps telling me they will call me back after investigating the issue and I still have not heard anything back from them. I still have a total of $140 that was deducted from my paycheck yet never deposited in my health savings account.Desired Settlement: I want to know what happened to my $140 dollars that was supposed to go in my health savings account and have it desposited in my health savings account like it was supposed to.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 15, 2013. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Review: This is in regards to Chase Freedom Credit Card's 5% cash back, specifically for department stores during 2014 Q4. Eligible department stores are listed at the Chase Freedom credit card website below: [redacted] I made a purchase at Lord & Taylor in December, specifically with my Chase card in order to get 5% cash back. Upon receiving my statement in January, I wasn't credited with the 5% cash back. Upon contacting customer service, the reasoning I got was "... did not qualify ... as the merchant is listed as Family Clothing Stores and not Department Store". I replied with the link to the Chase Freedom website with Lord & Taylor specifically identified as eligible, they forwarded my response to a Senior Specialist. She indicated my purchase was not eligible based on the fine print on the website stating "The listed merchants are in no way affiliated with Chase, nor are the listed considered sponsors or co-sponsors of this program. All trademarks are the property of their respective owners. We do not determine whether merchants correctly identify and bill transactions as being made in each category. However we do reserve the right to determine which purchases qualify."

Eventually they gave me the 5% cash back as an "exception". The way they're advertising is plain false, saying "you'll get 5% cash back with X, Y, and Z merchants", but not adding the simple statement that X, Y, and Z merchants may actually not qualify.Desired Settlement: Change the advertising by:

- putting an asterisk next to the title "You'll also earn 5% cash back at these Select Department Stores(*)"

- adding in a simple statement that the listed merchants may not qualify for the 5% cash back and depends only on how Visa & Mastercard categorizes those merchants. The current language is vague and gives the impression that Chase is referring to only merchants not listed in their 'select department store' list. Any normal person will assume that the merchants that are listed with the title "you'll also earn 5% cash back at these select department store" are eligible!

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 9, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I have been waiting for weeks for a wire transfer and I have been given the run around by the branch and was directed to call a 1-800 number to find out why the funds have not entered my account. The customer service agent told me that they cannot figure it out either and will not call me back. This has been going on for weeks and only to be given no answers other than its pending. I finally got frustrated went to the branch and asked why wouldn't anyone help me. I was asked to leave the bank and was physically grabbed by the security guards and was told by the branch manager that she would not help me and the next time I set foot on the property she would have me arrested. Not to mention that one of the guards grabbed my neck, that was not embarrassing or anything. I am looking on pressing assault charges. So, now I cant even get my money without fear of prosecution. Chase Bank has my funds and I still cannot find out about my wire transfer.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I need someone to assist me to help me to get my funds so I can close my account with them. They do not want my business, that is fine, but I want my wire transfer to go through without fear retaliation. Thank you.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on June 19, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Review: I WENT TO MAKE A DEPOSIT AT ATM MACHINE, ATM BROKE IN THE PROCESS

IL 4425 ON MONDAY I CALLED SERVICE NUMBER ON ATM RECEIPT [redacted] MY ACCOUNT STILL HAS NOT BEEN CREDIT $2840 \I HAVE SPOKEN TO 4 DIFFRENT PEOPLE AND I AM STILL NOT GETTING ANY WERE THEY ARE TELLING ME IT TAKES UP TO FIRST 24 HOURS THAN 48 HOURS THAN 72 HOURS I AM UPSET THEY CANT CREDIT MY ACCOUTNDesired Settlement: I JUST NEED THEM TO CREDIT MY ACCOUNT

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 21, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase card services refused to honor my dispute with 54th Street Auto for unnecessary repairs on my vehicle. When I first initiated the dispute with Chase I was told that I needed a second opinion letter to support my dispute. Therefore, I provided a second opinion letter. Following receipt of the second opinion letter, the dispute department advised that they were rejecting my dispute because the second opinion letter was not on letterhead. After repeated calls and efforts to resolve the matter and intervention by my local branch, I was told that if I resubmitted my second opinion letter on letterhead they would honor my dispute. As a result, I provided a more detailed second opinion letter on letterhead that addressed every argument that Chase raised to try to deny the dispute. Nonetheless, my dispute was again rejected this time without reason. While they initially gave me a credit they charged my card back and I have still not received my credit card protection. It was clear that Chase had no valid reason to reject my dispute and didn't follow their own guidelines.Desired Settlement: I would like a refund to my credit card in the amount of 1088.45 which is the amount I was billed by 54th St. Auto.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 7, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I have a account with chase/southwest rapid rewards card. I had them do a balance transfer from my account with my Helzberg Private account. They have charged my Credit Card account but have not paid off the Helzberg account. I started this transaction back mid February. They said that the transaction could take up to 12 to 15 business days. I has been much longer than that. Being that it is the beginning of May. I have called 1 to 2 times a week for the last 2 month and all they tell me is that it is in process. I have talked to supervisors and managers. Still will no new information as to what is going on. During this time I am paying interest on both of these accounts when I should just be paying on one.Desired Settlement: I would be happy with the transaction being completed with the balance transfer to the correct account, or the amount be credited back to my credit card along with the interest that has been paid/charged on my credit card account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 7, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Review: Bank ran promotional discount for Marriott with no intention of honoring promotion after credit card application was filed. Then they refused to cancel application.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Ad should be removed. Or honor the ad.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 8, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: see Attached documentClick Here to Get the Filehttps://odrcomplaint.Revdex.com.org/bureaus/files/complaints10417201MX-3110N...⇄ Settlement: see Attached document

Review: My March 2015 bill was $0.08. I was unable to process the payment electronically through my bank due to min amount not met and I called Chase to ask how to pay: CSR said I have option to do it over the phone and CSR attempted to coarse me into setting auto payment - both options are unacceptable as I am protective of my checking information and I don't want it in other companies databases what increases chance of information being hacked. CSR said I can pay with the next bill, what I decided to do. (At no time was I told I could pay with check) My April bill showed 30 day late payment notice for $0.08; I called CS, and I was told they can't do anything: Federal law requires them to report all late notices; and ONLY way to avoid any issues is to set auto payment; This CSR said previous CSR wasn't wrong to tell me I can pay with the next bill. April bill payment is set and scheduled to be executed on 5/4/2015 through my bank.Desired Settlement: I have 18 years of perfect credit history with no late payment and now I am delinquent because I followed instructions given to me by Chase and the late payment is $0.08 - this is unacceptable. I want my late payment notice cleared.

I hope that canceling my card is not the only solution available to me ( I have been member for 15+ years).

Thank you.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 8, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Not willing to adjust points

I opened up a Change Mileage Plus explorer card beggining of June. Family member did just that and he received 50,000 points for spending 3,000$ in first 3 months and added another person to the card. I did the same thing and got only 35,000 points. I reached out to Change on many occasions asking for the difference to be adjusted. I explained I never had any offer mailed to me. The way this worked for my father-in-law. He went to a branch, and if you open up at a physical branch they have a flier with the info that I just stated. He never received any offers in mail nor I did but the offer was printer in black and white at the brach. I verified with the person helping that this is still good, and he confirmed. Now, weeks later, many calls and 2 cases down with Change they keep denying me. All I ask is the extra 20,000 missing which I was promised. I called United and they said, if Chase would reach out to them, they would have no problem and give me the points. Clearly Chase never reached out to United. I need help on this please.Desired Settlement: I want the missing 20,000 points added to my credit card. That was promised to me on the day of opening the card.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 11, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I paid my bill through Chase Bank to [redacted] however, [redacted] never received the payments. I paid my bill through my checking account with Chase Bank, however, the company never received the money. [redacted] contacted me via email and stated that they had not received a payment. I was so upset and could not believe this. To make matters worse, I was in a public place taking care of an urgent matter. I went to check my statement and found out that not only had [redacted] been paid, but they were paid twice. I pride myself on paying my bills on time every month. This was so embarrassing, I now have late fees on my bill through no fault of my own. After researching the matter, the money was sent to the wrong creditor. I cannot tell you how or why because [redacted] first address was correct. After all was said and done nothing was done to appease the customer. I received a [redacted] letter of apology. This matter took 3 hours of my time and energy. I was very displeased with the way the matter was handled. If I told you sorry, I can't pay my bill next month and offered you an apology, that wouldn't be sufficient. I feel the same way as a customer.Desired Settlement: A letter of apology must me sent to Bank of America and cc me a copy. I would like some sort of compensation for this horrible incident.

Consumer

Response:

I would like to speak with someone from the President Office of Chase Bank. Also I would like a credit on my account.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on August 24, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: jp morgan chase freedom credit card advertises 15 months 0% intro on the website. I applied and my terms says 12 months, chase customer service can't tell me why. This is my primary complaint that they falsely advertise this on their website. Also they gave me the highest interest rate, when I asked for an explanation I also wasn't given one other that it goes by your credit. The credit agencies I use, discover and kredit karma both report me as excellent. Again I know you can't do anything about the interest rate, however the website is clear as day, % apr for 15 months. Thanks, [redacted]Desired Settlement: I want the 15 months 0% apr that they advertise.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 4, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In November I was solicited to sign for an AirTran VISA signature charge card by Chase. The offer was presented by a salesperson at an airport kiosk. After listening to the terms of the offer, I decided to obtain the card. Since I am a frequent flier and in the AirTran Elite category, I am quite familiar with offers to obtain cards that offer enticements. Before signing the agreement, I informed the salesperson that I already had a Chase Southwest Airlines card and that I had previously had a Chase AirTran Card. I was informed that having had these was immaterial to the offer of two free round trips on AirTran if I complied with the requirement of charging a minimum of $2,000 on the card in the first three months. I fulfilled this requirement and then was informed in January that the offer was voided because I had had an AirTran Visa previously in the last two years. I called Chase Card Services to voice my displeasure and was told that the salesperson should not have told me I qualified for the offer and that the company would use better training techniques in the future. However, my loss of two free flights is still at issue. I feel this business practice is a clear misrepresentation of fact and/or careless and unethical. I clearly would not have changed cards if properly informed.Desired Settlement: I respectfully request that Chase Card Member Services credit my frequent flier account a minimum of two free round trip flights.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 14, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Called chased 10x. Spoke with [redacted] (billing more like bullying), [redacted] , [redacted] (billing specialist) and [redacted] On December 22 from 1:00 pm Mexico time WHILE ON VACATION!!! This [redacted] person! Instead of transferring to a upper person she refuges and transfers me to a dead vm that this Vm is full! [redacted] in billing specialist didn't even look in my account after been on the phone with him for 30 secs he was arguing with me about the reversal. This [redacted] was like a bully! She refuses to listen only her side and said I can not help you anymore and I will disconnected the call. My baby is sick! I am on vacation and I have to deal with Unprofessional reps from chase! I have called chase many times and EVERYONE refuses to take the extra steps to calculate my payments and credits! Finally only [redacted] took the time to calculate my balance and credit and realizes I do not owe $6466 rather $900 and some change!! There's a difference of $5800 which is the exact reversal pmts of $4800 on dec 9 and $1,000 on dec 10! This is absorb and I request $500 compensation for my time and what I have to deal with !Desired Settlement: After 5 hours and [redacted] spent over 1 hour going thru my charges and debits she realized chase issued me a check for the $4800 and $1k! NO rep told me this except her! She is the only one who spent the time to look into my rather than transfer me!

I need chase to credit my annual fee for 2014 for the time I wasted and also dealing with unprofessional reps that are NOT trained! It's not fair consumers like me have to deal with these type of people! Thank you

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 12, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: More than 18 months ago I discovered an account on my credit report showing an overdue balance on a Chase bank credit card. I have never opened a Chase credit card account. I have called the so called customer service number showing on my credit report and have gotten no help resolving this matter. On the last phone call I attempted, I was told that they had no information for me. I have sent letters that have gone unanswered. In January of 2013 I did manage to get some statements from this account sent to me. The address on the these statements were from places I have never lived.Desired Settlement: After many attempts to resolve this matter including a failure to comply with an account verification request, I am now demanding that this record be removed from my credit report.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 21, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: My bank account was overdrawn by $1,000.

At no time was I made aware of this via text,email, mail or phone.

My debit card was not declined so the charges kept being added.

My entire paycheck,that is directly deposited,was entirely gone towards these charges and now I have no cash for gas to work,food for my family or bills and my utilities will be shut off.Desired Settlement: I would like all overdraft fees reimbursed.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I called the customer service billing dept to get the final pay off amount to pay the card off in full and to close the account, was given an amount that was paid right then over the phone. I received a billing statement a week later with further interest due, even though it was paid off in full the week before. I was never told that the pay off amount did not include any additional interest that may be due. I spoke to a representative about this but was told they would not help in any way and that I would have to pay further interest, even though it was paid off in full. I have had this card for a few years and have been faithfully making payments, paying their fees and monthly interests, very disappointing that they would not work with me in this matter considering it was their fault for not giving me the correct pay off amount.Desired Settlement: Would like to have the interest adjusted/waived and the card/account closed

Thank you

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 30, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response: