JPMorgan Chase Credit Card

Review: During the month of January a $95.00 service charge was added to my account on my Chase Sapphire Preferred card. When I called to cancel the card I was told that I could downgrade to the normal Chase Sapphire card which would charge no fee but allow me to keep my points. Initially I was simply going to transfer my points and cancel the card but after the offer was made to simply downgrade the card I chose to keep it. Only after I tried to move my points to my United mileage account a month later was I informed that this was not possible with the downgraded card.

Today, March 29th, I was told that the only way I could transfer my points to United would be to upgrade to the Chase Sapphire Preferred card and pay $95.00. If this information had been provided when I initially wanted to close the account I would have simply moved my points and canceled the card. Now in order to get the points I am being forced to pay the $95.00 fee.

I find this practice absolutely ridiculous because my decisions were based on false/incomplete information given over the phone. When I asked if there was anything they could do or if I could speak to a manager I was told that nothing else was possible. This seems like an example of extortion.Desired Settlement: I would like the $95.00 fee waved or be allowed to transfer my points to United so I can simply cancel the card.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 14, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I made a dispute regarding a charge on my account from VYC TIRES. The tires I received from VYC were defective.

I presented proof to Chase that the tires were defective by presenting a signed letter from the tire technician who

tried to mount them to my vehicle. The tires were leaking from a microscopic whole which could not be photographed.

Chase repeatedly told me by that no further proof was required. However, they ruled against me.

If Chase will not provide me with a satisfactory outcome then I will try to settle through the

NYS Attorney General's Office and/or small claims.

The ARN number: [redacted] Last four digits of my credit card: [redacted]

The Revdex.com has my permission to obtain any and all financial records from Chase

regarding this continuing dispute.Desired Settlement: Refund in the amount of $105.70.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 27, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase bank unlawfully raised my interest rate from 13.24% to 18.24% after their system had an issue with the auto-payment sign up online which was acknowledged by the agent on March 20, 2013 and I was ASSURED that NO change to my interest rate would occur. Nothing was sent to notify me but I have been paying 18.24% since March 2013. This is criminal. This must be corrected as there was not legal standing to raise the rate as my payment was not received as an ERROR on Chase Banks part. You cannot refuse payment and then raise the interest rate, I will seek further help with the regulation of these fees and how what happened to me is not a legal or ethical practice. I am thankful if Chase corrects their error as soon as they are being notified of it.Desired Settlement: Credit of 5% interest back from MARCH 2013! I am SERIOUS

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 21, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: The credit card company refusesed to send me a pay off letter showing the account paid in full , the company refused to do so , they were very rude

they would not send me the letter and they were very rude , to me , they would not send letter I would like to recieve letterDesired Settlement: get pay off letter

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Last year (2014) I have achieved $25000 spending on United MileagePlus Explorer credit card. As per the term and condition, I am entitled to United MileagePlus bonus points of 10000. I have reviewed all the transactions and month to month spending. However, Chase is disputing that I haven't met the threshold of $25000. After 2 contacts with their customer service, the issue is still unresolved.Desired Settlement: 10,000 bonus United MileagePlus points

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In December 2014, I contacted to Chase Bank to put a stop payment request on a automatic payment to a property management company that managed billing for my home owner's association. In January 2015, our home owner's association switched to a new property management group named First Residential. In February 2015, First Residential attempted to bill my Chase bank account directly using an automatic payment system. Chase bank mistakenly blocked payment to First Residential, resulting in a returned check fee and late fee being billed to my account. This was an error on Chase bank's end, for which they have accepted fault but refused to refund the cost of fees incurred.Desired Settlement: Chase bank will cover fees associated with the incorrect stop payment account, totaling $50.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 12, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I opened a credit card in 2007 that was transferred to Chase via acquisition. After a period of not using the card, it was closed wothout my consent. In closing this card, my credit score was greatly affected. It was one of my longest revolving credit lines and as a young professional, priding myself on having fabulous credit, I feel this act as unjust and without warning.Desired Settlement: I would like the original credit card to be reopened with the original open date. This should hopefully restore my credit to what ot was prior to these events.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 13, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: This is regarding an issue with the balance transfer of a credit card balance to my existing credit card account ending 3536 at JP Morgan Chase (henceforth Chase) using convenience checks. Twice, in an attempt to transfer a balance that was well within allowed specifications, the transaction was denied as a, leading to a total of $50 in fees for two returned checks. The first time, Chase argued that the cause was a recently replaced credit card not being active. There was no explanation given for the second occurrence. Customer service of Chase was contacted prior to February 28 and responded on February 28. The response was they could not make amends for the issue both times but allowed the transaction to go through online in early March. Chase charged a transaction fee of $102.00 plus the $50 returned check fee from Bank of America (the recipient of the balance transfer check. Chase advertised a 2% fee but this translates to an effective 3% fee, a 100 basis point overcharge.Desired Settlement: credit of $50

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I have been a Chase customer for a little under 2 years. Initially my experience was great then after the introductory period expired my minimum payment skyrocketed from $25/month to $65/month. I have never been late on this card and a usually call if I can't send in the payment until a day later. As of late I have been trying to aggressively pay down the debt on this card. I sought finicial advice and decided to pay $50 extra per month starting in September of 2013. I sent in september's payment of $115 on September 1st (when I got paid) but because my billing cycle wasn't over until the 2nd (a fact I wasn't aware of at the time) my $115 payment was counted for August not september. In october I got my statement for $87 which included a late fee. It took two calls to chase to get it reversed. I paid the $61 payment on 10/27 after 8pm on my phone but I also called chase and through their automated system notified them that the payment was sent on 10/27. I now have another late fee because the payment did not post until 10/28. My issue is that I have taken the proper precautions as stated on the website in sending my November payment, and because it was sent on 10/27 it should be considered paid on time. In fact was told by a representative today (11/27/13) that had I spoken to a live person (which I do not recall that even being an option at the time of payment) a late fee would not have been assessed. How is the difference between having a late fee applied dependent on speaking to a person or an automated system? Especially when the website directed me to call a specific number to notify chase of my payment date. This practice is making it more difficult to pay down the card. I no longer want to do any business with chase and as soon as I pay off the card.Desired Settlement: Ideally I want the $25 late fee on my November statement reversed but if that is an issue, I think it would be fair to not assess late fees on people who paid on their due date and called chase to notify them of that payment.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 9, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I used miles to redeem an award that was promised in 10 business days. To this day, I've not received any updates and customer reps evade questions.

My order # is [redacted], order date was 7/27/2013. My mileage # is [redacted] I redeemed 130,200 miles to earn a [redacted] air from united mileage website. The product was promised in 10 business days. Till date, I've not received any confirmation or update of what's going on. I've tried reaching out to united mileage and I've not received any response. The customer representatives have been very evasive. The only reason I used this option to get my [redacted] air is because of the 7-10 business day promise. Today is 8th business day and no notification of processing nor shopping. Could you please help me out.Desired Settlement: I just want my product soon. I have no intention for anything extra. But if they exceed the 10 business day limit, I'd like to be compensated via miles or some other way.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 19, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I applied for Chase Slate Credit card with an interest on the benefits advertised as below

"Pay no balance transfer fee when you transfer a balance during the first 60 days your account is open.† After that, the fee for future transactions is 3% of the amount transferred, with a minimum of $5."

But, after I received my Card, I called customer service asking for a balance transfer of funds to my Chase Checking Account.They have declined to do so by stating that balance transfers to ACH accounts cannot be done within the first 90 days of receiving the card.

Which means that, if I apply for the balance transfer after 90days, I need to pay 3% of amount transferred.

The main reason for applying this card is to get benefited with 0 balance transfer fee and the condition specified by the customer support team is no where mentioned in the advertisement/terms&conditions and it is misleading the customers.Desired Settlement: I need to get this issue resolved and need Chase credit card team to compensate for the trouble they have caused to me

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 19, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I requested a replacement credit card for my expired card on chase.com secure email. A Chase employee[redacted] responded that a new card would be sent to me but he was putting a hold on my account because records showed the new card had been mailed to me on 8/30/13. I never received the card. The hold he put on my card resulted in my being denied a replacement card by [redacted] in Financial Services since my account was no longer in good standing.My account is in good standing. It is paid every month. Either these two employees have made an error or have deliberately & illegally closed down my credit card account. All calls result in being told 'you have no account with us'. No emails are answered. There is a rumor that Chase is trying to close down its small credit card accounts ($500). If this is true, these men may have been acting under orders from their supervisors.Desired Settlement: I want my account reinstated and a replacement card sent.There was no reason for my account to be closed. It is current. I want [redacted] investigated to make sure this is not a fraud scheme against cardholders or a deliberate attempt to close down accounts Chase does not find worthwhile.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 29, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Unauthorized credit inquiry On 07/03/2013 this company pulled my credit without my authorization resulting in my credit score dropping. I have sent them a letter requesting them to furnish information as to why they have pulled the report and asked them to remove the inquiry but have received no response from anyoneDesired Settlement: Removal of credit inquiry from any and all credit reporting agencies

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 9, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I received a letter from Chase cardmember services stating that Chase had completed the investigation regarding my dispute against [redacted] In the letter, it states "the credit is permanent" and the investigation is completed to my favor.I have not seen a credit to my account as of today.Desired Settlement: I want Chase to "own up to the letter" a permanent credit of $79.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3rd . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: CHASE CREDIT CARD REJECTED

I applied for another Chase Credit card and my application was rejected by Chase.

I have maintained an excellent payment history on my Chase Freedom Credit Card.

BBVA Compass Bank had made a mistake on my credit history and I have a letter from the Bank to prove this.Desired Settlement: Please ask Chase to issue me my credit card.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase Bank states that I have negative balances for old bank accounts, and they reported it to ChexSystems, preventing me from opening any other bank accounts. I closed the accounts with them, but they did not close them and let charges and fees keep piling up, and then tried to get me to pay these bank fees.Desired Settlement: Remove the balances for both bank accounts from Chase Bank's system, and remove the balances for both bank accounts from ChexSystems.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from J[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on 07/01/2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at 1-[redacted]

Review: Our statement close date is on the 7th of each month. I make all payments prior to the 7th of the month, yet Chase will never show my account as paid in full. They have given conflicting information on why and have yet to explain how the account may be paid off in full prior to the close date. Most recently I made payments during the month and one that would have paid the balance on the 7th. I have a receipt from them saying the payment was made. Now I look at my account and it says the ending close date is the 10th. I have repeatedly talked and emailed with the company about never being able to have a zero balance on our account. We even have chosen the option to pay our balance every month. And EVERY month, a balance remains.

No matter when I make my payments or schedule purchases, a balance remains.

Our credit score was excellent before using this company. It has dropped drastically.Desired Settlement: We want our credit scores rectified and reflect that we have always paid off our balance prior to the due date. This has costed us interest and adversely affected our credit score.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on JUNE 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company was very courteous and helpful in resolving our complaint.

Review: Business Name: [redacted]

My ink business card makes it impossible to see recently posted transactions

Pending transactions visible but recently posted transactions are not visible in the user portal. When I pointed out to chase that it's impossible to reconcile the balance against transactions, they suggested I keep every receipt to figure out my bill. When I pointed out that some auto bill doesn't give a receipt they didn't have a plausible way to reconcile. I found a transaction that POSTED 4 days ago and I still can't see the amount. I've had to call on 4 separate occasions to get them go read me recent charges and one time I discovered my card had actually been stolen. If they can show me a charge from ( min ago, why can't I see a charge from 2 days ago. Chase fully admits the system functions like this intentionally.Desired Settlement: Allow me to see all posted transactions on my credit carxt

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 1, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: I was traveling in Thailand 6 weeks ago. We stopped at an ATM on the side of the road in Phuket (small island). I tried withdrawing money from the ATM and nothing came out. I then tried a second time for the same exact amount thinking I pushed the wrong button. Again nothing came out of the atm. I contacted Chase same day notifying them of the issue. Chase issued a credit and sent me a letter staing that they found the claim in my favor. 4 weeks later they reversed the credit with no notice given. When I called Chase agent [redacted] in the claims department stated that there is nothing they can do but the ATM operator told them everythign was working correctly.Desired Settlement: I want chase to protect me when I am traveling and to trust me since I have never had a claim before and refund me my money.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on April 2, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: MY daughter [redacted] is a single mom who just had another child. She also unfortunately lost her job. She cannot pay Chase for her credit charges. She has worked with them and they offered to waive the late charges and interest. I wrote to them explaining I would make the payment for her and since they were willing to waive late charges and interest her account would be current. They agreed but when I asked them to in writing sign they would not report negatives to the credit bureaus they took their time over a week or two and then said no. THey then decided to ask for even more money saying they were not waving late charges and interest on one account. They also say they are charging it off causing an even worse credit report.

How can I come in and try to help and they then decide to not honor their commitments. They only use recorded lines so this information is recorded.Desired Settlement: I have agreed to pay the balance of all charges on my daughters 3 chase credit cards once interest and late fees are waived as they agreed. They then should report the accounts as current as they are.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 11, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.