JPMorgan Chase Credit Card

Review: I have maintained my personal bank accounts including home mortgage and three visa cards in Chase Bank for over 13 years as a loyal customer. During this time, I never had a late payment on any of my credit cards or home mortgage loan, not even one time. I maintained excellent credit score, well above 700 and lately at 750.

Early this year I began receiving notices against each of my accounts from Chase Bank, other than the home mortgage, that Chase has decided to close all of my personal and Visa Credit Card accounts. I was give a certain date to close my accounts out. The notices said that it was within Chase's rights to do so and they didn't have to give me a reason for their action. Including in those accounts were three custodial accounts; two accounts belong to my daughters attending High School and third of my 80-years old mother. I found it outrageous but decided to comply with their requests.

I rushed to open new bank accounts with another institution and got new credit cards from City Bank and PrimeWay FCU. I went to the local branch of Chase Bank and settled all of my credit cards and withdrew my personal funds.

My Mileage Plus United Chase Visa card, one of three credit cards with Chase, had $10,155 balance due per the previous months statement that I paid it off on March 3, 2015. On March 6, 2015, I went to the local bank branch and paid the $998.46, the balance incurred since the last statement. After I paid up these balances I tore up my three Visa cards. Later, I learned that bank assessed additional $87 interest on March 6, 2015. I paid up the interest on March 15th, 2015, via a phone call. I was told that I was entitled to a refund on the annual fee of $85 assessed earlier and should expect that money back.

I had used online access, portal provided by the Chase Bank, to manage my accounts. After the accounts were settled and closed Chase took away my on-line access. In September 2015, I was denied a refinancing loan on my personal residence because Chase had reported $378.70 due on my Visa account and reported three late payments ranging $25 to $42 over the next three month. That was the first time I learned I had derogatory reports on my credit report.

I called the Bank on September 15 after my loan was denied to confirm these charges. I did not realize that after I had paid up my last balance and brought my Visa Card balance to zero on March 15, Chase allowed three unauthorized charges that I had no knowledge of on the Visa Card on March 23 and 26 for $293.68. Chase also refunded $85 annual fee and had an outstanding balance of $208.68.

Over the next six months that balance became $378.70 after Chase continue to add late fee and interest and reported three late payments to the Credit Bureaus.

Jessica - Chase customer service representative told me that it was not Bank's responsibility to inform me about my statements because I was using an on-line access. The fact that the on-line access was taken away after I was forced to close my accounts was none of their concern. I requested the bank statements.

After the bank statements were received I called bank on September 21, 2015, to see if I could reason with Chase regarding my credit report. Mr. [redacted] from [redacted] location told me that I had no recourse and all he could do was to accept my payment of $378.70 (includes $178 in penalties and interest) on the phone that could be charged to my new PrimeWay FCU account. I authorized the payment. Interestingly, Chase Bank was still maintaining all of my personal records (new bank, phone numbers, current address et.) but choose not to contact me.

In Conclusion, Chase never called me about the original charges, or subsequent interest and penalties they assessed each month. Chase never sent me an account statement or a customary letter. I had absolutely no knowledge of the original charges or the resulted penalties and interest charged by Chase because I could not access my onDesired Settlement: I operated Chase Mileage Plus Card account since October 4, 2002, as a loyal customer and never missed a payment in 13 years. In fact, I have never been late on any of my two other Chase Visa accounts or my home mortgage loan account.

Based on this I believe Chase's unfair practices handling of my United Visa Card reporting forced my family and me in a very difficult financial situation. I am not able to refinance my house. Being a licensed CPA and Controller/CFO my personal financial record

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 12, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Review: Chase credit card company did not response when I contact them to make a debt settlement this is when I hire a debt settlement lawyer to negotiate with them, my debt settlement lawyer told me not to paid Chase credit card company until they response, but they take too long to agree with the debt settlement, which result to late payment, charge off, collection that they put on my credit report history. Why did Chase credit card company take too long to response with the debt settlement agreement, I don't know, but after several months later, I did what my debt settlement lawyer told me to do, I did not paid them, so Chase credit card company has put all this late payment, charge off, collection on my credit report history and after what chase credit card company has done to my credit report history they agree to debt settlement anyway.Desired Settlement: Chase credit card should have not put all late payment, charge off, collection on my credit report history, cause I should have a option to paid them, Chase credit card company should have debt settlement agreement sooner, cause I agree to paid them and Chase credit card company did not response when I contact them. Chase credit card company also, not communicate with my debt settlement lawyer sooner, which I hire debt settlement to negotiate with them and Chase credit card company did nothing.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 27, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I was informed June 12 2014 that because of a billing issue that I had on my account that if I called once the problems were fixed I would receive any finance charges and late fees would be adjusted back to my account. I was told this by a manager mrs brown.

I spoke with a manager on the week of November 1, 2014. They stated they just needed information faxed to them. I confirmed on November 7, 2014 that it was received. Via Chase.Desired Settlement: I just want the finance charges and the one late fee refunded on my account. The total amount is 35.00 for 1 late fee. 27.93, 24.98, 24.27. Finance charge

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: This complaint involves the advertising an credit card application process offered through United Airlines. While making a flight reservation I was prompted with an offer to apply to the Chase United MileagePlus and receive a $50 credit after the first purchase. The website advertises this being deducted from the cost of the flight I was booking. I called and explained I was booking a flight right then and confirmed they do instant approval if you qualify. So I went through the 45 minute process and was instantly aprooved. It was not until after the entire process was complete that they explained there is no way for the card to be used because it takes two weeks to setup. Also I was supposed to be automatically enrolled in a a mileage plus program but you cannot access that until you receive the credit card.

I feel I was tricked into giving access my personal information and the process was dishonest. The advertisement clearly shows this being used instantly. Once I was told I wouldn't be albe to use the card or the mileage plus for my current purchase I explained the process was dishonest and requested to cancel. I was bounced around and finally told they could not cancel but once I got my card I could still use if in future purchases. The support was rude and refused to cancel even after I explained they had been dishonest during the application process.Desired Settlement: MY ACCOUNT CANCELED

NO SOLICITATION - REMOVED FROM CALL/MAIL LISTS

REMOVAL OF PERSONAL INFORMATION

$20 REIMBURSEMENT FOR MY TIME

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 8, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: This involves the Chase Bank in Springfield, Missouri (800.283.1211) and my Visa Credit Card I got through AARP.

Complete balance was recently paid off, received a statement showing a credit of $5.78.

On 11/18/13, I called requesting a refund check, they said it would be mailed.

On 11/30/13, I called again to find out the status of the refund, they said they had no record on the call on the 18th but would mail the check.

On 12/02/13, I called to confirm the status, they said they had no record of either request above.

This company is horrible, if I'm getting screwed, others are too.Desired Settlement: I want the $5.78, it's not the amount, it's the principle and this company doesn't give a _____ about consumers.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 9, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have a question regarding my previous Chase Credit Card. I had some financial problems so I choose to have a Debt Settlement Company assist me. I sent letters to all of my creditors telling them this with a letter from the Debt Settlement Company. Chase did not work with the company and I received a subpoena to appear in court. I appeared on July 12, 2011, but no representative from Chase appeared. I received a settlement form from the court stating the parties have settled the action by agreeing that - Voluntarily Dismissed w/o prejudice. I never heard a from Chase. Now in January - dated January 17, 2014 I receive a letter (along with 1099-C's) from Chase stating the following: We will no longer attempt to collect the unpaid debt on your account and the unpaid balance will be report to the IRS and I must claim this on my 2013 tax year. Also they will continue to provide account information to Experian, Equifax and TransUnion.Now I am asked to report this(total debt) as income which I was totally prepared for financially. I went to court to settle (NO ONE FROM THEM SHOWED), my Debt settlement attempted to settle both to no avail. Now 31/2 years later can they do this??????? Please advise.Desired Settlement: I am not sure if this is a ligit complaint, or even legal(for a beter choice of word). This occurred over 3.5 yrs. ago. I was willing to work out paymnet, went to court(after they subpeonaed me) to make arrangements for payment thru myself or Debt Settlement Co.. No one from Chase or the Attorney's Office appeared in court. I received a settlement form stating "Voluntarily dismissed w/o prejudice." I never heard from Chase again. Without hearing or receiving anything I assummed settled?????

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: I applied for a credit card but I was denied and don't know why. I believe it is because I have some outstanding debts that I owe to the bank. I need to know what I owe the bank and how I can pay them back what I owe them.Desired Settlement: To know what I owe the bank and how I might be able to pay them back.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 29, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase failed to notify me of an ACH charge which was then rejected due to their failed notifications. I am a stay at home pregnant mother and only leave the house when it's 100% necessary. I heavily rely on my chase notifications as they have literally never failed me until Monday when I wasn't notified and my rent check was then returned. I called and spoke to representative who agreed chase had failed to notify me & reversed the fee and told me to have the merchant run it again. I did so but they refused. Now I have a $120 rent late fee, $50 check reversal fee & $30 convience fee to pay online since they will not accept a check after this. That is $200 in fee over a simple small error!! I called back and notified the representative that I spoke and she said (in a recorded conversation) that chase would reimburse me for the merchant fees she just didn't know how long it would take and if it would be automatic credit or a check in the mail. We sent that request over and midnight last night I received an email that they rejected merchant refund request after she insisted chase would reimburse me for their mistakes. Now I have $200 in fees and will not be able to pay my rent with these fees over a small bank error. I called back immediately and spoke to a foreigner who didn't even speak clear English. I asked REPETIVELY to speak to a manager since his translation was off, I had to argue with him to then be put on hold and THEN be told a manger was unavailable!!! He said they would call me as soon as they were done with the customer they were speaking to. I gave him my number and waited for a phone call that never came through!!! I finally called again this evening to get told different stories by different representatives. I had to speak to a senior serice advisor who filed a complaint as I am doing now with Revdex.com. This isn't right and this isn't how customers should be treated. I'm infuriated and would like compensation for this huge headache and countless HOURS of phone calls back & forth! I just want the fees that I am now being attacked with credited to my account & will no longer rely on my chase settings. I have always spoken so highly of Chase, especially in comparison to [redacted] and always thought Chase was superior in their banking efforts as well as customer service. I hope to still say the same with a resolution to this situation.Desired Settlement: I would like the fees that I have to pay credited to my account please. $120 for late fee, $50 check reversal and now $30 convenience charge. I need this before Monday.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 12, 2013. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Sincerely,

Review: I put in for a balance transfer on 6/10/2015 for my Paypal Credit Card. I spoke with Paypal Credit Card today 6/12/2015 and was told that a balance transfer is not a method of payment Paypal accepts. So I called my Chase credit card and spoke to [redacted] I told her the situation that I listed above and she said no problem she would cancel to transfer for me. She asked me to hold so she could look it up. She came back on and said that something weird was going on and that she is usually able to just cancel the transaction but for some reason she could not. I said okay I need it canceled though and she asked me if I would like to speak with a supervisor, I said yes. Supervisor [redacted] came on the phone and she investigated and she said this was a special situation and usually it could just be canceled but since it was a special situation it could not be canceled. I could wait an unspecified amount of time for the transaction to eventually leave my account. I asked what was so special and she could not give me an answer. I am left with a transaction posting to my account that I do not want and I can get no help removing it.Desired Settlement: I would like this transaction removed.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 22, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Situation: [redacted] has never signed up for, utilized, or even been aware of this cards existence. All application and use of this card was by her Ex-Husband, [redacted] . [redacted] knew it was only his card, and tried for years to get [redacted]s name removed to comply with their 2001 Divorce Agreement. Any evidence that Chase can produce to show that [redacted] Applied for or Utilized this card must be produced if Chase or their Debt Collector don’t immediately cease their pursuit of [redacted]. We will retain Counsel shortly if you do not cease this incorrect pursuit of [redacted].

Sequence of Events as [redacted] is aware:

1. On or about 7/22/14 [redacted] received a phone call from Chase Card Services. This was the first time that Chase had contacted her about the credit card. [redacted] had no knowledge of the cards existence until that time.

2. On or about 7/29/14 [redacted] learned for the first time that the card was 192 days past due.

At no time has Chase provided any account information to prove that the account exists, that [redacted] is part of the account, or if [redacted] has made any charges to the account. If [redacted] is the primary on the credit card, why did it take so long for Chase to contact [redacted] and why was Chase sending the statements and any notices to [redacted]s residence instead to [redacted]’s residence? Chase by it’s own actions negligently allowed the credit card to become past due.

3. Specifically, who opened the account, by signature(s), and when? [redacted] was not employed when the account was opened and had no income, and therefore had no means to pay any charges on the account. Again, if Chase issued a credit card in [redacted]’s name when she was unemployed, Chase is culpable for even issuing the credit card. With no employment and no income how can Chase issue her a credit card and claim she is the primary on the account? What proof can Chase provide that [redacted] is the primary on the account? [redacted] has never had possession of the card and at no time made any charges to the account since it was issued.

4. [redacted] and were granted a dissolution in Sept. 2001. Part of that legal document specifically stated that neither party was to incur any debts upon the other and shall indemnify the other from such debt. What proof can Chase provide that [redacted] made any charges to the account after their dissolution in 2001? All of the statements have been sent to [redacted], the residence of her former spouse. The whole time since the dissolution in 2001 [redacted] maintained her own separate residence and at no time received any statements from Chase regarding this credit card. All payments made on the account were made by [redacted] by accounts separate and inclusive to him and separate from [redacted].

5. Employees from Chase Card Services specifically stated that [redacted] was to fax her dissolution paperwork to clear the matter and remove [redacted] from the credit card and debt. This was completed on 8/5/2014. On or about 8/11/14, Card Services Inc. called and said that on 8/5/14 the account was charged off, sent to collections and reported to the credit bureaus. Ironically, that was the same day that the fax of the legal document was sent to Chase.

6. On or about 8/12/14 Chase said that they do not honor legal documents, such as dissolutions provided to them because they are civil in nature. Also, Chase is claiming that they have lost the fax sent on 8/5/14 which [redacted] can document was in fact sent by the fax log maintained by [redacted].

7. Chase is in violation of this legal document of dissolution by not excluding and removing [redacted] from this account and is also culpable in the reporting of this information to the credit bureaus. Such reporting is causing irreparable damage to [redacted]’s credit. She, in fact, has no responsibility to make any payments on this account. She tried effortlessly and tirelessly to resolve this matter prior to it being sent to collections. At the very least any and all charges after Sept. 2001 should be considered as unauthorized or fraudulent.

8. Chase refuses to provide any documentation or evidence and state that they have no records available to substantiate that the account exists.Desired Settlement: I am requesting that this matter be resolved by removing [redacted] from the credit card, remove her from any liability on the credit card, remove the damaging report to the credit bureaus, and to cease and desist in any and all efforts to collect any of this fraudulent debt.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I changed my address with Chase in September 2013 after which I correctly received two statements to the new address. Then I received a statement which had the wrong apartment number, however the postman delivered it to us correctly. I did not see any reason for this as I had already correctly received two statements to the new address, so I closed the credit card account in early February. After this, approximately February 10th, 2014 I spoke to a supervisor at Chase to cash my bonus points at which point I pointed that the address was incorrect and the supervisor corrected the address in the Chase system. He said Chase had received the wrong address from the post office which I do not believe as we have been correctly receiving mail with forwarded address and also mail to the new address correctly. I then noticed that my Transunion credit report had both the correct address and also the incorrect address i.e. with the wrong apartment number which could only have been supplied to the credit rating agency by Chase. So I called Chase and spoke to another supervisor who said that after a monthly cycle Chase would correct the problem with the credit rating agency and that I had nothing to bother about. He did not seem apologetic and I feel this is wrong. I had closed my account with Chase as they had intentionally or unintentionally made the error in my apartment number even after sending two statements to the correct address, and I feel that Chase should apologize for giving the incorrect apartment number to the credit rating agency. Chase has my correct address and I request a letter of apology.Desired Settlement: Chase has my correct address and I request a letter of apology.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Dear Sir/Madam,I have got Chase Ink Plus bank business credit card. When I opened the account, I was told that the credit card has no annual fee for the first year and then $95 as mentioned below: $0 intro annual fee for the first year, then $95.The below link also contains the same details from the bank website for your reference.https://creditcards.chase.com/ink-business-credit-cards/ink-plus-card?...⇄ However, I looked at my account, there is a charge of $95. I checked with customer care and they don't want to refund the money. Please see the email communications with Customer care below:==========================================================================...⇄ Date:06-11-2014 01:42:14From:Chase Card Services Subject:Re: Fees/Interest Charges Message: Dear [redacted],Thank you for taking the time to contact us again in regards to the annual fee on your account.Please note the offer for the first year no annual fee and then $95.00 is only for new applications. We are unable to apply that offer to an existing account. If you have any further questions, please reply using the Secure Message Center. Sincerely [redacted] Account is owned by Chase Bank USA, N.A. and may be serviced by its affiliates.[redacted]DO YOU KNOW AT CHASE ONLINE YOU CAN ...- Gain instant access to view and download your credit card information.- See and pay your bill online- Transfer balances- Change your address and much more...[redacted]Original Message Follows:------------------------Dear Sir,This is a verbal information that was given to us. We have been using Chase bank account for long time. My husband and I using another chase United Explorer card which was free for the first year and then we paid our annual fee from 2nd year onwards. I would appreciate if you could waive the annual fee for us in this account. Thanks [redacted]

Product_Or_Service: Chase Bank Credit Card Desired Settlement: Desired Settlement ID: Refund

I would like chase back to refund $95 that is charged to me upon signing up on my account.Thanks[redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3rd . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I checked my credit card statement on June 7, 2014 and found that there is a $1.79 purchase interest charge. Whenever I make the payment, I either choose Current Balance and Statement Balance which makes sure the balance is paid at least in full. I checked back my payment history and did not find any missed payment. After I investigated the issue further, I found the reason why I was charged the purchase interest charge. The problem occurs in the statement of 04/06/14 - 05/05/14. When I made the payment of $197.34on May 6, 2014, which is the day after the billing cycle closed, I chose the option of Statement Balance. However, the statement balance showed the amount for the bill cycle which is the one before 04/06/14 - 05/05/14 instead of the current one $251.37. Since Chase Online system did not pick up the right statement balance, it resulted my statement balance was not paid in full and the purchase interest of $1.79 was charged to my account. And also, I always make the payment after I receive your email notification. Something may not be right in your system. I called your customer service and was told the interest charge is a valid charge and the charge cannot be reverted. This makes me really upset.Desired Settlement: Remove the interest charge of $1.79 from my account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: THIS is regarding my VISA Slate Card ending 6357

Chase Credit Cards Online Web access is where I make my payment each month.

On 5/13/2014 a notice appeared that says..

"Payment of $25.00 was due on 5/12/2014, Please pay this amount to avoid going past due"

see...

Screen capture of message here : [redacted] So, I actually followed the advise of the notificaiton, and paid the said amount on 5/13/2012, the same day I saw the notice.

Yet Chase still charged me with a $25 late fee was still charged on my account.. I followed the notice/advise, the usual assumption of the

average consumer is he has been "relieved" from the fee.Desired Settlement: A representative by the name, [redacted] responded to my inquiry and he mentioned my request to waive the fee is denied because the message I saw didn't mean paying the amount due on that day doesn't mean it will avoid getting the late fee..

I said, I would have believed that if the notification states "late fee would STILL be assessed even if you pay today" -- somewhere along those lines.

In business, clarity is important. For the general regular consumer, being past due could equate to being late in payment.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I received a call from a debt collector from this company. I was promised by the debt collector that if I were to pay the bill then the entire account would be removed from all three of my credit reports. Being a young adult at the time, I believed the lady because she seemed sincere. I paid the entire bill and satisfied the charges by 07/07/2011. I pulled my credit report and found that I was in fact lied to. The account shows on all three of my reports. I also noticed that the time the account would fall off of my credit reports was extended to the 7 years from when I closed the account.Desired Settlement: I would like for this company to honor their representative's promise and remove this account from all three of my credit reports, as I held up to my end of the agreement and paid what I owed in full, rather then charging it off or settling for a partial amount.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I paid my credit cards in full 2/11/2014. I was told I would be charged interest charges on the zero balance for March. When I asked why Chase said because I had a balance in January. January and February payments were made on time and included interest payments on balance. There is now a zero balance and no interest should be charged to these accounts for March. They said I have to carry a zero balance for 2 consecutive months not to be charged any interest as I might charge something to the account in the future so they have to charge me interest. This cannot be legal. Interest should only be charged when there is a balance. I want this stopped and no interest charged for the month of March or any other month I have a zero balance.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I do not want any interest charged to any of my credit card accounts for March or any other month when these accounts are paid in full and have a zero balance. This needs to be settled and stop this practice of ripping people off or I'm going to get a lawyer and have them start a class action lawsuit. This is not legal, it is taking advantage of people who are trying to be honest and pay their bills, and this is unfair business practice.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I signed up for a Southwest credit card through Chase under the impression that I would receive 50,000 bonus mileage through Southwest when I spent $2,000 in the first three months. this was the only advertisement I had seen, so I was unaware of any additional promotions. After failing to see this reward 3 months later after meeting the goal, I called to ask when I would see the reward. A Chase employee replied that I would see it in my next Southwest statement. This did not happen. I called again 6 weeks later, after yet again failing to see the reward post on my next statement. I spoke with management, who notified me that I received a different reward of lesser value. Management told me that they would send my request to marketing, since It was the fault of their customer service representative who told me I would see the reward in my next statement. Had I know that this was not true, I would have addressed the situation within the allotted time. The reward I received was $100 credit and 10,000 Southwest reward points, which I was unaware of until speaking with management on my second phone call. I was to receive a decision from the marketing team within 7-10 business days. It is now 6 weeks since this request, and I have still not heard from Chase as to the result of my request. They denied my request, therefore not making right the situation that was worsened and drawn out by false information by their customer service representative. I spoke with management a second time today because I felt as if I had been scammed and that the company had taken the liberty of choosing a lesser value reward, and then giving me false information as to when I would receive the reward. They also failed to follow up with my request and failed to take responsibility for false information given to me by a customer service representative.Desired Settlement: I would like Chase to reward me with the 50,000 bonus points. I am willing to give back the reward that was given to me in exchange. I received $100 credit to my card and 10,000 Southwest bonus points.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 18, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My Ritz credit card # [redacted]6 has a $300 annual airline incidental reimbursement benefit. In January I charged three $50 baggage fees to my card and sent in a message to the Chase secure message center asking for reimbursement under this program. I was told that I couldn't get the credits unless I could come up with a receipt showing that the charges were for baggage.

When I signed up for this cad I was told I could get reimbursement for Airline lounge day passes, a yearly lounge membership of my choice, Airline seat upgrades, Airline baggage fees, In-flight internet/entertainment, In-flight meals, and Global Entry fees. I was not told I had to submit receipts that you as the credit card company obviously have on hand yourself. Most Importantly, I was given these same $300 credits in December towards my 2014 credits on this same account for the same $50 baggage fees with the same airline, and no one told me I had to start saving receipts. If you credited them one month ago, how am I supposed to know that the crediting system is different now?Desired Settlement: I am asking for $150 credit towards my annual $300 incidental fee travel allowance, because I submitted the claim the same way I did in December, and no one from Chase communicated with me that there was a change in the policy in how the credit is given, and that receipts were required to be submitted in order to get the credit. As Revdex.com does not allow transmission of credit card numbers on their website, please contact me at [redacted] so I can give you the credit card # for this acocount

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I am a long time Chase IHG Rewards Visa cardholder. I recently received a letter indicating that this account would be migrated over to an IHG Mastercard account (with similar, yet different account terms). As I view it, this essentially is a different account. And I initially signed up for a Visa and now I'm being told my account is being closed and I have to take a Mastercard if I wish to keep this account. That's fine, but I would like to take advantage of the 60,000 bonus points (in addition to the $0 annual fee for the first year, and annual free night that comes with this Mastercard account). I am a longtime card holder, use my account extensively providing tons of business to CHASE, and faithfully pay my account off each month.I called your toll free number this evening to ask about this, and was denied. Please show me that CHASE values my business and will agree to the 60,000 points (in addition to the $0 annual fee for the first year and annual free night). Thank you.Desired Settlement: DesiredSettlementID: Other (requires explanation)

60,000 points deposited into my IHG account, in addition to a $0 annual fee for the first year, and annual free hotel night each subsequent year.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 27, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: not receiving southwest airline miles as advertised. I received a mailing from Chase and Southwest for 50,000 miles if I opened an account and charged $2000 during the first 90 days of the account opening. The account was opened in January of 2014 and I charged $3,838 during the first 90 day period. I received 25,000 points on my March 2014 not the 50,000 I had expected. I called Chase and was told I would only receive the 25,000 points because I applied on line. They agreed they had the 50,000 mile offer out to me but since I applied on line I was not eligible. However if I would have complained prior to March 31, 2014 they could have adjusted my credit to 50,000 miles.

I have fulfilled my part of this offer. Chase has not honored theirsDesired Settlement: Credit me the 25,000 points I am due.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you