JPMorgan Chase Credit Card

Review: Mileage expired expectedly

The miles in my account([redacted]) all expired at the end of June. It puzzled me as I have always had a Chase MileagePlus credit card and I was told by United representative that as long as I have that credit card, the miles would never expire. When I called to inquire about the expiration of the mileage in August, I was told that I would need to be the primary account holder on the account. This is clearly a miscommunication by United representative on the credit card side. I don't think the customer should take the responsibility of their communication issue and/or lack of training. I wouldn't have cancelled my own United visa card if this was correctly communicated previously.Desired Settlement: I would like to request a reinstatement of all of my expired miles, or, to allow me the opportunity to register and use my own MileagePlus Visa to receive the miles back, however, United to waive the $500 non-refundable registration fee.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 17, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

Review: Several years ago I opened up a credit card. In the spring of 2009 that card was misused. I called once I was aware to cancel the card and try to work things out with Chase. The representative told me that it wasn't their problem and that I was the one responsible on paying the balance. So I said please cancel the card and I will send my payments in. I was young and didn't know the laws. Now 2015 the card is sueing me for double the amount I owe. I stated to them several times that the charges aren't mine. I have tried to work with this but as of I spoke with Chase customer service and I told them I would be contacting an attorney because what they are doing isnt right. She said I am no longer able to speak with you and hung the phone on me. I also contact the police and told them what was going on. I am 5 months pregnant and any health issues that occur during this stressful time will be LIABLE TO CHASE AND CHASE ALONE.Desired Settlement: I want all charges a dropped against me, my bank account unfrozen, and apology. Otherwise court is the best option at this time!

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: It involves how Chase calculates and communicates their finance charges.

Issue 1: even if you pay a portion of the previous months charges, they will charge you interest on the full original amount in the subsequent months until the full amount is paid. This is not fair as to why I should pay finance charges on amounts I have already paid in time.

Issue 2: in their billing statement, there is no clear mention of this and no clear mention that until the full amount is paid we will pay the charges.

Issue 3: Their math on the APR's do make sense and I was not able to talk to a proper manager. I was asked to send a fax. SO it seems they create a bureaucratic structure to make it difficult to get proper resolution.Desired Settlement: Chase should fix their penalty process as it catches people of-guard and communicate clearly on the face of the bill the exact amount that will take the interest charge and what that subsequent amount could be so people are aware.

Chase should have knowledgeable people in the customer service that know the financial calculations. Also, provide enough management escalation process to help resolve issues. Many people do not have the resources or the knowledge to fight these battles

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 15, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: When I purchase an united flight ticket an advertisement shown up that is Chase United MileagePlus Explorer Visa credit card with the offer of 50000 reward mileages if spend $2000 within first 3 months and 5000 reward mileages if I add an authority user so I applied. After fulfill the requirements I did not see reward mileages in my United MileagePlus account. I called Chase custom service several times and was told that it will take 6-8 weeks to shown on my account. Today I called again and the lady told that they cannot give me the reward mileage because I have same card before and I am not qualify for the reward. I was so surprise to hear it because

1. When I apply the card there is no clear indication about qualification, only offering

2. They should warning or even reject my application when they review my application if I am not qualify for the offer.

3. When I call Chase custom service different representatives review the offering first and then keep told me that it will take 6-8 weeks to shown reward mileages on my United MileagePlus account. That means they don’t know the qualification is existed. At least it was not clear indicated.

4. I knew someone else has same situation with me and got the reward mileages during same period time because I passed the information to them. They applied and got the offer, they have same card before.

I ask Chase to honor the offer and send reward mileage to my United MileagePlus account, account number [redacted]Desired Settlement: I ask Chase to honor the offer and send reward mileage to my United MileagePlus account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Please give 5 to 7 business days before you respond back

Consumer

Response:

Review: made a purchase at lowes on 6/26 (2 seperate transactions) for $1,090.26 and $1,213.54 . Me and my mother tried to use the link in the rewards mall for the extra 5% cash back in addition to the %5 cash back quarterly bonus for a combined cashback total of 10%! HOwever, the link in the rewards mall was broken and not down/not working properly. We tried for over 30 minutes on 3 seperate computers in our household including an IPAD AIR..we just ended up calling lowes and placing the order over the phone since chase's ultimate rewards cashback link was NOT WORKING! While calling lowes we told them about the issue and they had said to simply call our credit card company and that most card companies are really good about adding the points of something didn't work properly. I agreeed with this , thinking it wouldn't really be an issue since I'm spending roughly $2500 at lowes. I called chase freedom the next day and explained to them everything. They said they would have to submit a request for the points to be added and that's all that they can do. I even offered to go and return the washer/dryer that I had purchased since it had not been delivered and installed yet and THE LADY ON THE PHONE SAID NO WAY, DON'T DO THAT...you don't need to go through all of that hassle. I said ok and agreed wit her that it would be absurd and ridiculous for me to return the washer/dryer just to rebuy them through the ultimate rewards mall link on a different day HOPING THAT THE LINK ACTUALLY WORKS!!! Well, after calling several times throughout the week and not seeing points added in my account and not getting call back from a supervisor or manager like I was promised I called today. I was treated poorly yet again and this time the supervisor straight up told me I was DENIED! I will not be getting any more points added. I then requsted that he transfer me to a diff person since he was talking down to me a condesecnding tone at this point and he kept refusing stating that "I will be the last person you talk to, you will not talk to anybody else" .. I said what??! are you kidding me? You're actually talking to a customer like that?? I was in shock and still am...I have spent over 20k on your chase freedom card during the 6 months that I have had the card. Im a good customer and am shocked that I now have to file with the Revdex.com. Remember, I offered to return and rebuy the washer/dryer the very first time I had called chase freedom and the person acted like I was crazy and told me they would take care of me!! She just said that she would have to submit a request (that's the policy) ... how is fair that I don't get the points>? why would you guys deny me? I don't get it..it's not right..it's not fair, it's wrong in every way! I'm ready to close all of my chase accounts (checking, and credit) all over a lousy $115 in points..but chase doesn't seem to care...the rude rep even offered to close the account for me in his condescending snarky tone...I have never gone though anything so shady in my entire life and been treated so poorly on the phone...especially since I've dropped over 20,000 DOLLARS in the short time I've had the card..do you guys not care about your customers!!!?????Desired Settlement: I want my points! You guys clearly see I made a purchase at lowes totaling roughly $2500! You guys also know I could've returned the items and re purchased via the link a day or two later after you guys fixed your ultimate rewards mall website..but no...I was told I would get taken' care of! Told me I wouldn't have to go through the hassle of returning and rebuying... made a purchase at lowes on 6/26 (2 seperate transactions) for $1,090.26 and $1,213.54 . Me and my mother tried to use the link in the rewards mall for the extra 5% cash back in addition to the %5 cash back quarterly bonus for a combined cashback total of 10%! HOwever, the link in the rewards mall was broken and not down/not working properly. We tried for over 30 minutes on 3 seperate computers in our household including an IPAD AIR..we just ended up calling lowes and placing the order over the phone since chase's ultimate rewards cashback link was NOT WORKING! While calling lowes we told them about the issue and they had said to simply call our credit card company and that most card companies are really good about adding the points of something didn't work properly. I agreeed with this , thinking it wouldn't really be an issue since I'm spending roughly $2500 at lowes. I called chase freedom the next day and explained to them everything. They said they would have to submit a request for the points to be added and that's all that they can do. I even offered to go and return the washer/dryer that I had purchased since it had not been delivered and installed yet and THE LADY ON THE PHONE SAID NO WAY, DON'T DO THAT...you don't need to go through all of that hassle. I said ok and agreed wit her that it would be absurd and ridiculous for me to return the washer/dryer just to rebuy them through the ultimate rewards mall link on a different day HOPING THAT THE LINK ACTUALLY WORKS!!! Well, after calling several times throughout the week and not seeing points added in my account and not getting call back from a supervisor or manager like I was promised I called today. I was treated poorly yet again and this time the supervisor straight up told me I was DENIED! I will not be getting any more points added. I then requsted that he transfer me to a diff person since he was talking down to me a condesecnding tone at this point and he kept refusing stating that "I will be the last person you talk to, you will not talk to anybody else" .. I said what??! are you kidding me? You're actually talking to a customer like that?? I was in shock and still am...I have spent over 20k on your chase freedom card during the 6 months that I have had the card. Im a good customer and am shocked that I now have to file with the Revdex.com. Remember, I offered to return and rebuy the washer/dryer the very first time I had called chase freedom and the person acted like I was crazy and told me they would take care of me!! She just said that she would have to submit a request (that's the policy) ... how is fair that I don't get the points>? why would you guys deny me? I don't get it..it's not right..it's not fair, it's wrong in every way! I'm ready to close all of my chase accounts (checking, and credit) all over a lousy $115 in points..but chase doesn't seem to care...the rude rep even offered to close the account for me in his condescending snarky tone...I have never gone though anything so shady in my entire life and been treated so poorly on the phone...especially since I've dropped over 20,000 DOLLARS in the short time I've had the card..do you guys not care about your customers!!!?????

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 14, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did credit me the points that I deserved and should have gotten' to begin with. I am satisfied with the outcome.

Review: The company returned refused payment on a refund check sent to myself, dated 03/06/2014. I deposited the check in my TD account on 06/03/2014. The check was voided (bounced) which caused a $15 fee. The explanation from Chase is bizarre. Apparently, the policy for a check from their accounts is 3 months. This means 3x30. If a month has 31 days, that doesn't count.Desired Settlement: $15 fee refunded

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on JUNE 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have been a long time customer with Chase always in good standing and they made a ton of money off of a mortgage (paid off) and a personal credit card. I recently made a generous payment and paid off my credit card on 8/19. I was then charged interest of $30.78 on 8/25. I called and spoke with 2 supervisors who said there was no way to waive that because it is money owed to the bank. I was also told that I should review the terms and conditions more closely (like I'm it, and who has time for that anyway?) because then I would know that interest is "revolving" and your payoff amount doesn't reflect interest. So when you pay off your account, you're not really "paying it off." I am so dissatisfied with the level of customer service - Chase has extremely rude representatives that don't care about customer relationships. The last supervisor I spoke with said his job wasn't keeping me as a customer, it was upholding bank terms and conditions. Seems like a big deal though, to lose a customer over $30.78. I will never do business with Chase again. I haven't had this experience with any of my other credit cards that are paid off.Desired Settlement: I want the $30.78 in interest fees reversed back to my account.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 3, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: There was 5 charges that were unauthorized by some company called [redacted]. chase bank disputed the charges and my money was added back to my account. [redacted] responded back to some resume they pulled off their web site. There was no signatures, DOB, or authorized recordings to charge the amounts they did. we found that this was fraudulent charges to our account. Chase bank got some information back from [redacted] and they were only a copy of some resume of my wife. I called back chase bank because I noticed they charge it back to me for the amount of $ 159.80. I called back Chase bank and was told that [redacted] submitted evidence to them that the charge was valid. I asked for copies of that information and found that all they sent was a copy of a resume. again no authorized signatures, no DOB, no social security information. I received a total of 6 pages of information completely unreadable except one page. I asked to speak to several different supervisors and never received a solution to the problem or the customer service I deserved. It finally came down to requesting for a supervisor to contact me back, to this day this still has not happened.Desired Settlement: asking that chase bank does right by there customers and military personal. asking that this does not escalate to further civil action. I want that Chase bank can be counted on taking care of their customers by listening to them and asking for the right evidence to dispute unauthorized fraudulent charges to customers.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on June 20, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Review: Chase closed my credit card accounts, and doesn't allow me to redeem the rewards left over in the accounts.Desired Settlement: my rewards points converted to money and paid as check back to me.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 15, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In October, 2012 I became unemployed due to an ongoing medical illness caused by medication side-effects. After becoming unemployed I was not eligible to receive unemployment insurance benefits until January, 2013. From October, 2012 to December, 2012 I started losing everything I owned, and was not able to afford paying my monthly bills. The accounts that were essential for me to pay in order to maintain balance while my unemployment benefits were in a processing stage, I wasn't able to afford, and so I ended up losing them. The accounts I lost were the following, my PO BOX, which is where I received all of my mail, and billing statements. My wireless service, which was my only means of communication, and my residential address, which was with my relatives. I had to move out, since I was no longer able to be productive according to their home's rules, and so I moved in with my grandmother which was located in another city about 45 minutes away. The only account, and materialistic possession I was able to keep during those rough financial hardship times was my vehicle, and the auto loan account it was associated with.

Everything else I was forced to let go of, and not only did I lose personal essentials, but my credit was severely damaged in the process. I went from a high 820/850 to a low 501/850. 501 is now my average credit score with all three major credit bureaus. There's only two negatives on my credit reports that belong to me as an individual account holder, and one of them is the Chase Credit Card I once possessed. It's showing up as a derogatory, collection, and charge off account which has negatively impacted by credit far greater than the other negative account that I have with another creditor.

I did speak with several Chase Card Services representatives before they charged off my account, but they didn't allow me a reasonable time period to make payment arrangements when my unemployment insurance benefits would come in. They informed me several times they had sent letters to me, and that I should have received them, and that it was my own personal problem if I didn't. I had specifically requested for Chase's card services representatives to update my mailing address, in which they stated to have did, but if there statement was valid, I would not be here typing this complaint at 1:31AM in the morning.

If Chase's Card Services representatives would have done their job correctly, then all would be well at this time. The most simplest of things has caused a bad ending. Not only did Chase loose a very small profit, but they lost a consumer who once found favor with them.

My address should have been updated, as I requested, payment arrangements should have been granted with enough time to allow me to pay off the entire amount I owed within a three month time period, January, 2013 to March, 2013, and things would be good between the consumer,and the business. Now, my intentions for submitting this are for the purpose of extinguishing fire with fire. I'm never going to let this go because of the damages, and losses this unexpected event has caused me.

Because of my Chase Credit Card account showing up as a delinquency, charge off, derogatory, and collection on all three of my credit reports I have been denied at every financially opportunity I have tried accessing.

I'm not able to refinance my auto loan, I'm not able to get a loan for college, so that I may enroll back into school, I'm not able to open a decent bank checking account, I'm viewed as a high-risk liability, and I'm judged harshly by creditors everywhere. What makes matters worse, is I don't even know which collection agency possesses my debt that Chase's Card Services charged off behind my back. I haven't received any collection letters, I haven't received any notices, nor has Chase acknowledged my written request I send them by mail. I've been waiting for over a year now to resolve this, and now I'm past my tolerance level for getting this under control. Chase has damaged my credit, and financial opportunities unlike anything I have ever experienced before. Each credit that has denied me opportunities beginning in January, 2013 states the one, and only reason they deny me, is because of my former relationship with Chase Banks Credit Card services. For having good credit at a young age, then ruining it in just a short period of time, no one business wants to do any type of business with me. I must get this resolved soon. I can not bare this burden any longer. I'm trying to move forward in life, but my paths are blocked because of the negative mark on my credit reports from Chase.Desired Settlement: My requested settlement, is this.

1. Allow me an opportunity to settle my Chase Credit Card debt with you directly, or remove it from my credit reports, and allow me to pay it with the collection agency who possesses it at this time. We can make payment arrangements, and if I fail to follow through with the agreement at any time, then you may do as you wish, and put it back onto my credit reports, as it is now.

2. Allow me to refinance my vehicle's auto loan with Chase Bank as an individual account holder, so that I may break free from the bondage I am tied to with my relative, and Wells Fargo Dealer Services. Wells Fargo Dealer Services' Policies are strict, and their rules are that removing a name on an auto loan account can only happen when an account holder has either died, or moved out of the country, and can no longer be held responsible. Which means, that unless I refinance it with another financial institution, then I'm going to be bound to Wells Fargo, and my relative. This is one of the biggest path blockers in my life for me at this time because until I get this vehicle's auto loan in my name only, I'm under pressure on where I'm able to continue my education at, where I may accept job positions at, etc. I've had a lot of opportunities to go to school at Harvard University's Divinity School, Corporate Job positions with Apple, and Academy Sports and Outdoors, etc. My relative who is the primary account holder on my auto loan will not let me advance by relocating where the opportunities are being offered until his name is off of the vehicle's auto loan account. Sorry for repeating myself, but I'm just trying to make sure I get things clear, and in well explained.

3. This one may be pushing it, but I would like to request Chase Bank's assistance with getting a student loan, so that I may enroll back into college, and finish earning my degree. I'm not able to receive the free financial aid pell grant money because neither of my parents, is willing to cooperate with my school's financial aid departments. This is a never ending battle for me, and the only way I'm going to be able to advance with my education, is by getting a student loan that I can apply for based on my credit worthiness. The credit worthiness is not working out for me at this time because of the charged off credit card account shown on my credit reports with Chase Bank. I've attempted to submit many applications for student loans, and each time I am denied. I have no other opportunities for me to seek because the way things are going for me now, it's the same thing different day, every day. The income I bring in now, is just enough to make my monthly car payments, car insurance payments, and pay for transportation expenses as well too. At the end of the month there is hardly anything left, and so with that said, I haven't been able to earn enough savings to enroll back into college. The only time I may be able to have the opportunity, is when I'm finished paying my auto loan off, and that will be approximately three years from now. Three years from now I will be 24 years old, and behind in my Academics. Three years out of college would probably impact my performance in school because I will have to do everything all over again. I'm not sure if I will even live from now till the age of 24. No one knows how long they will live. Which is why I am pursuing this at full speed.

Until I set things right with Chase Bank, my future is looking pretty downright depressing. Life's to short to be feeling like that.

Now that my health is back, and my finances are right, if only I would be granted my request from Chase Bank I would surely receive the financial deliverance I've been needing for a long time now.

If I'm denied all of my settlement request, then from that point there's not a thing I can do about it, but accept it, and submit to whatever my outcome is going to be.

Review: We had an agreement with this company that they would withdraw monthly from a checking account a certain amount of money until the balance was paid. They continued to withdraw money from the specified account even after the balance due was paid in full. When we called to request an electronic refund of the credit balance and told them the call was being recorded, they refused to speak to us.Desired Settlement: We expect the credit balance refunded electronically as it was taken, and for this company to put in place a system whereby they do not take money that is not due to them.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 22, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I made an online payment to my Chase credit card, as I do every month, I pay either the minimum or I pay a bit more, but I do the same thing every month and pre-schedule my payment. On August 22, 2014 I scheduled my payment for 9/5 of $35. When I tried to submit it I got an error code stating I hadn’t selected a method of payment, although I had, so I re-entered the payment again, clicked submit and got another error code, I entered it a third time and it finally went through. I honestly thought nothing of it, because it seems that the Chase site is often down for scheduled maintenance or I get an error on there every so often, then on 9/8/14, when the payment came from my account it was for the entire balance on my card, instead of $35. That’s when I realized that the system probably had made some error, while it was giving me problems. The bigger problem is that I was prepared to make a $35 payment, not $977, so my account was overdrawn, other payments that were scheduled to come out were overdrawn, other payments were denied as well, causing me to have a missed payment, and currently $300 in fees incurred. Not just that, but I currently have no money in my account for fuel for my car or for anything else that I may need.

I did contact them right away once I found out and they issued a refund for the $977 less the $35, so I am getting back $942, it’s taking a few business days so I am still out my money. I called them 2 business days later after the money still has not posted back to my account to see what was going on, and then to inform them of the fees I have incurred, only for them to tell me that there is nothing that they can do about the fees. I made the payment online and therefore they don’t do anything about that. I was told that only if the payment was made with a representative will they reverse any fees. I plead my case to the girl, explaining that every month I make my payment the same, the minimum or a bit more, I never go ahead and pay my full balance, I asked to her to look at my payment history as proof, but she simply repeated that since I made the payment online that there is nothing that Chase can do.

Below is an email I sent to Chase, which I still have not received a response from, pretty much the same thing I told the girl on the phone this morning, 9/10/14, where she told me Chase can not help.

"Every month I pay my chase payment online; I go onto the website every month and schedule my next payment. Look at my history and you will be able to verify. This month however I had a HUGE problem with my chase payment, for the first time ever. I am so upset and angry right now over the error that has occurred and I am really hoping that chase will make good on the problem. When I scheduled my payment for September 5th 2014, I experienced some problems using the website and had to re-enter my payment information 3 times before it would submit. I didn't think anything of it because I really had no reason to think anything of it. Then on September 8th when my bank processed the payment, that is when I became aware that there was a problem. Instead of my $35 payment being processed, the entire balance of my chase card was taken from my account. This was obviously not what I had entered and not what I was expecting to be deducted from my account and therefore the HUGE error that your website has caused is now costing me many overdraft fees, late fees and overdraft fees from other companies who's payments were rejected due to lack of funds in my account.. Stress I incurred due to lack of funds in my account, I was unable to put fuel in my car, I was late going into work due to phone calls I had to make to my bank and chase and my other companies that didn't get their payment. Although chase did go ahead and refund the amount back it is taking a few days and I will still incur more overdraft fees even as I type this letter. I am requesting that chase please reimburse me for all of the fees that I have incurred due to the error that was made as it was most certainly due to the problems I had using the website to schedule my payment. I will reply with a listing of all the fees that I have incurred, it is the least that chase could do for me since chase cannot go and remove the late payments from my credit report due to this error. Please respond."

I am hoping that you can help me please to recoup my funds; I cannot afford to just lose $300, and possibly still more, due to another huge company’s error.

Thank You for your time.Desired Settlement: I would like a refund in the amount of all of the fees I incurred due to the error the Chase website generated. This includes all the overdraft fees, and late/missed payment fees that were incurred due to their error, currently it is $305.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 8, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have three credit cards with Chase but this one particular one ends in 1058. I started on a plan with Chase with this card. At he time there was a past due amount. Now no matter how much I put against the card it doesn't affect the past due amount. What I was told is that any extra payments made would impact the principle but not the past due amount. this makes it virtually impossible for me to improve the past due/not current standing with this card. Naturally, this is killing my credit score not to mention a misrepresentation of my standing with Chase.

This practice is not only unethical but counter productive.Desired Settlement: I would like the amount of past due which has stayed static regardless of my payment to reflect a current standing with credit card 1058.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 24, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase all of sudden SHUT DOWN all my cards and took away all my points over 178,439 points without any notice and disrupted all my business and ruined my reputation..Desired Settlement: need back my points and my Account reopened

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 21 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have the Disney Visa credit card, which now has a promotion "Refer A Friend". They send you cards to give your friends that gives them directions to call a phone number to apply for the Disney card and if you are accepted, after you make your first purchase with your new card, your friend gets 50 bonus rewards points. My friend was starting this process and called the number provided. The employee advised her that she could do this online and to put in all of the referral information and your friend will get their points within 4 to 6 weeks. I waited and never got my points, so I called. A supervisor checked into it and said I should get my points in a week. I called back two weeks later and talked to another supervisor and she said I should be getting something in the mail in a week. Two weeks later, I called again and was told this is my error and will not be receiving my points. I am very frustrated because we followed the directions given to us and called, then was told to apply online BY AN EMPLOYEE, and I would get my points in 4 to 6 weeks. If it was my error, I would understand and bite my tongue, but this is what a Disney Visa card employee told us to do and now because of their error, I won't get getting my promised 50 rewards points. I am very disappointed in this company and the service I am getting.

Product_Or_Service: Disney visa credit cardDesired Settlement: DesiredSettlementID: Other (requires explanation)

I just want my rewards points. Either on my Visa card or in a gift card.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 28, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I contacted the Chase Card Services Executive office on Thursday regarding the Transaction I had disputed. The operator transferred the call to one of the representative's voicemail, who I has spoken to regarding another issue before. I left a message for the representative, whose name is [redacted], mentioned to her that it was a very important issue that was happened as the result of the transaction that had been disputed. Her voicemail indicated that she would 'either' return the calls the same day 'or' by the end of the next business day. despite the importance of the issue, I still have not heard back from her!

When the operator answered the phone, she mentioned that if she collects the information, someone would get back to me within 48 hours (2 business days).Desired Settlement: I need to speak to someone in that office, ASAP. They'll need to explain to me why she did not respond my message, despite her recorded message on her voice mail that she would return the calls 'by the end of the next business day'!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 4, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Travel Reservation Center Trip ID [redacted]

I redeemed $176.20 and $174.27 for reservations on this United airlines flight

United Flight 3535

Mar 20-Confirmation [redacted]:

The flight was cancelled by United Airlines the day before. It 3535 on May 20 happened, I was not re-ticketed on another flight from Newark to Dallas. I received nothing. I rebooked at the last minute on Southwest airlines.

I have twice called Chase to refund the money and they said United had not released it. I twice contacted United and they said I needed to contact Chase. If this is not resolved I will close both my accounts with Chase.Desired Settlement: Refund for the flight that was cancelled.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 20, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I purchased a TV thru amazon using my amazon.com rewards card issued thru chase. Amazon was offering zero interest on any purchases over $600 in november. I contacted Amazon to see if I used my amazon.com card to make that purchase it would be zero interest on that card. They informed me to contact chase as they have issued the card. When I contacted chase they informed me that if I used my amazon.com rewards card that it would be zero percent.

I have been charged interest from day one. Chase is saying amazon is the one who offered the zero percent, and amazon is saying its chases fault. Both have just given me the run around. I spoke with Kim Robertson of Chase, and she was unhelpful and did nothing other than tell me that my interest rate is %18 and that why you have finance charges. I used an amazon.com card on amazon who was offering zero percent for 18 months, and have been charged since day one.Desired Settlement: Refund of interest

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 7, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: Brand new account, credit limit adjusted for no aparent reason.

I had no knowledge of those changes, and fees where charge because overdraft.

I also needed to use the card, it declined, even though payments were made on time.Desired Settlement: resture line of credit.

refund fees or any other penalties.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 28, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I open a card chase united a rep told me 4 or 5 time 30000 bonus miles if spend 1000

50000 if I spend 1000 more I did and never apply the milesDesired Settlement: 20,000 more

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 4, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.