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JPMorgan Chase Credit Card

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Reviews Bank, Credit Cards and Plans JPMorgan Chase Credit Card

JPMorgan Chase Credit Card Reviews (4971)

Review: On 4/15/15, I purchased 4 airline tickets from Smartfares. At 7:50 pm on 4/15/15, Chase credit fraud at [redacted] called to ask if I made a charge of $5268.40. I went through the verification process. Once I verified that I was Paul Grigoriadis, the customer service representative indicated she would release the funds for the ticket purchase.

On 4/16/15, when Smartfares tried to process the purchase Chase was declining the purchase as a whole. Smartfares tried to run each ticket individually. They were only able to process $2800 because Chase had a limit of $3000 for the day. On the 4/15/15 call, Chase did not indicate there was a limit. Smartfares provided a refund but the refund would not clear for a couple of days. I called Chase on 4/16/1/5 at 7:42. It was at this point I was informed of the limit. I increased my limit and Smartfares was willing to process the tickets again. After talking to Smartfares again I realized the refund would not be processed in time to purchase the tickets.

I had to pay a $400 fee to Smartfares for canceling the purchase.

Chase looked into the issue. On 5/14/15 at 4:40pm, Chase left me a voicemail indicating that they investigated my claim and I was not entitled to a refund.Desired Settlement: I am asking for refund of the $400. If it was explained to me on 4/15/15 there was limit, I would have asked for an increase in my limit for the purchase. I'm sure if Chase goes through their records they would see the limit was not mentioned. I know my phone call was recorded.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 23, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase closed my United-Chase credit card last month WITHOUT ANY REASON, THE CARD WAS GOOD STANDING, I PAY BILLS ON TIME, NEVER CARRY BALANCE, AND ALL MY OTHER CREDIT CARD TOO, but they still charge me $95 ANNUAL MEMBERSHIP FEE, these fee should apply to the service between Oct13-Oct14. If card already canceled, I do not have service covered, so, I should not pay this $95Desired Settlement: Either

1.reopen my credit card and I pay the fee.

2. keep close the card and waive this $95 fees.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 15, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In general I am really happy with the credit cards and service from Chase. Unfortunately I recently had a bad experience that I would like to be resolved.

In 2014 I had a Chase Marriott Rewards Visa card that I cancelled in January of 2015. In feb/march of 2015 I was contacted with an offer for taking on the Chase Marriott Rewards Visa again. This offer included 80.000 bonus points.

I explained that I just cancelled my card but was told that did not matter. I verified this with chase customer service. I was told that they would honor what was promised. I applied for the credit card and spent the require amount to receive the points. Unfortunately the points never posted. I then called Chase customer service (in July) to ask what was going on. I received a letter in August stating that the points would not be honored because I should have waited 2 years before being able to reapply for a promotion.

I just got off the phone with Chase and Marriott customer service. Chase blames Marriott and Marriott blames Chase. Marriott says they can't help me because Chase is offering the reward points and not them. I am in the middle of this and there is no solution.Desired Settlement: I would like to receive the promised 80.000 bonus points as promised.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 1, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

Review: I would like to file a complaint on behalf of my 89 year old mother against Chase Bank. My mother has been a card holder for over 20 years (#7990). Last October Chase sent her a new card/account (#7968) as she did not need another card it was tossed into the trash and stolen. She received a bill in November for four purchases on the stolen card #7968. We reported the card stolen the fraudulent charges removed and the account #7968 was closed, problem solved. Fast forward to this March my mother received a bill on her #7990 account with four charges the same four charges from the stolen card #7968. We called Chase and explained the fraudulent charges had been transferred from the closed account #7968 to her active account #7990. My call was passed to another Rep and had to explain all over again. He would have to me back in 5 minutes. He never called back. We called again had to explain the situation 20 minutes later the fraudulent charges were removed from my mothers account #7990, problem solved. April, my mother received another bill from Chase on her #7990 account, the same fraudulent charges plus interest and late fees. We again called Chase explained the situation was passed to another Rep and explained it again. I was told the Fraud Dept. was closed on weekends and to call Monday. I called Monday explained the situation was passed to another Rep explained it again, then was told this would have to be handled by the Fraud Dept. which closed 20 minutes ago. I told the Rep I was filing a complaint and hung up. Three minutes later, Angle from the fraud Dept. called and I explained the situation again. She was going to launch an investigation into how this happened and would call me on the 5th or 6th of May, it now the 9th and no phone call.Note: we have all the supporting paper work-billing for card account #7990 and #7968.Desired Settlement: We would like the fraudulent charges, interest, and late fees removed from my mothers account #7990 so we can close the account and shred the card.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 21, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: No response from Company on line or in mail per to application.

I apply for AARP Chevy Chase card services January, 2015. The application was completed on line and submitted successfully. I was inform on line and over the telephone numerous of time by Chevy Chast card company that I should hear or get something in the mail within 3o days of the application. I had follow up by telephone and talking with someone directly about the statues of my application and was getting back the same response. Alo I notice when I do call the recording system says one thing such as your social security number is not identify and then the system was able to identify my social security number. I had spoken with a represnsetive today 2/9/2015 and was told by her that someone from the loan department stated that they could not pull anything up becasue the application was archive. I stated to the representative you are telling me that you all never given me a response on my apllication and just archive it after 30 days which you stated that is how long it takes to get back a response.

I never got back a response on this.Desired Settlement: Apology for what happen and if a application after be done over it should not take them 30 days with a response because of something that is their fault.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have one of chase's credit cards that is closed; I called in good faith, and because I have been paying on this card for years and never been late or skipped a payment, I thought I would get some consideration. Things are going up, but not my income; I asked chase would they please lower the APR so that I can see some improvement in my payments. That is all I asked, I explained that at the moment things were a little hard, and I am working so hard to keep and improve me credit, and I think I have to prove that. They refused; they could not do that little thing. They refused!

I don't know if anything can be done, although I got the impression that because it's me and my credit card, they will not help. Words like, I am sorry, but we are not able to do that on this credit card...what does that mean...(on this credit card)? What difference does it matter what credit card, I asked for help!Desired Settlement: All I asked was to lower the 25.99% purchase APR and the 25.99% Cash APR... Due to the fact, it is closed. Speaking to an [redacted] location in Spring Field. In some dept...I expressed to her my concerns and all I got was it already lowered as much as we can. (THE WORDS AS MUCH AS WE CAN) Means to me they refuse to lower it at all although they can. Taking $9.44 out of my $13.00 payment leaving only $3 and some change to go on the bill it's self. They are charging me a purchase interest charge on a closed account at 25.99% to make a payment. Please see attachment if I can submit one. I would like to submit a copy of this account charges so you can see for your self.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase bank keeps contacting me about a credit card that I never opened and its 7,606.00 and the 606.00 is the finance charges that they keep charging this credit card each month and I talked with them and I get no help with rectifing this problemDesired Settlement: I would like this credit card closed and resolved and I shouldnt have to pay back something I didnt charge.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 7, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My credit card account closed without notice and I have 27744 reward balance can't redeem.Desired Settlement: I need $277.44 amount check send to me.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 4, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had authorized a partner on a business card that I was the primary on. Few years later I left the corporation, went to Times Square branch and spoke to a banker showing all paper work stating that I was no longer part of the business, and that the person that was with me at the time was the new owner. I also stated to the teller that I wanted this person to be removed from any and all of accounts and that I was removed from his personal and any business accounts. Although, the banker removed him from my accounts, they did not make his card inactive, or told me that since I was no longer part of the business the account needed to be closed. They left his cards active on my checking and credit card which resulted in fraudulent charges. They only refunded the smaller amount on my checking (about $200) but will not take responsibility on the credit card charges.

I do not believe I am responsible for fraudulent charged that I expected the financial entity I trusted to take care of. I do understand that I did give authorization at some point to this person, but at the moment I notified the branch that I am no longer part of the business and asked all ties to me removed, this authorization was void and this person should have not have access to my credit, so they are unauthorized charges. I did go as far as visiting a branch because I wanted all this handled properly but chase has repeatedly stated that they have no way of tracking the issue because once a person is off the account they can't see them anymore. I believe they are not keeping track properly of their transactions and even when I tried to talk to the fraud department the seemed to not find the refunds I was given on my checking, which I found in my statements in less than 3 minutes while I was in the phone with them.Desired Settlement: I do not believe I am responsible for fraudulent charged that I expected the financial entity I trusted to take care of. I did go as far as visiting a branch because I wanted all this handled properly but chase has repeatedly stated that they have no way of tracking the issue because once a person is off the account they can't see them anymore.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 4, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: ACCOUNT #1 ENDING XXXX5953

ACCOUNT #2 ENDING XXXX2342

I was promised that the INTEREST would be reversed once I paid the amount in full when I was able to do so. I was unable to meet the end of the 0% Interest PROMOTION in May 2014 and contacted them to explain why. I contacted Chase via email messaging medium and was told in writing the account would be credited RETROACTIVELY once paid in Full. I could not pay it in full by the promotion due to the circumstances outlined below. I also emailed them the same information.

I had a medical emergency and that was the INITIAL CAUSE FOR ME not to have paid the amount I was short to pay in FULL as I had been doing throughout the life of this card. I have MET EVERY PROMOTIONAL AMOUNT and have never been late. I am a Muslim and NOT PERMITTED to pay or receive INTEREST. I am requesting this interest be credited immediately. The accruing INTEREST should also be credited. They have been charging me every month since MAY 5th 2014. Where they promised me up to a year extension, they have failed to honor it. I have been a Chase customer for an extensive period and this is a clear case of nickel and diming.

All fees since MAY 2014 are approximately $11.00 EVERY MONTH

The account was PAID IN FULL in April 2015. When I had paid, they denied ever making the promise and the messages had been removed in their messaging medium (Inbox). I called and talked to them and was told that promise was never made and they had "no record of it."

My Wife had her right eye enucleated (removed) because she had a cancerous tumor. The surgery was at the end of JUNE and there was a lot of suffering by all of us and it was touch and go for a while. I have five children who needed me and I had to take care of while this was happening.

Nevertheless, payment to the above-referenced account was always paid in full, but due to circumstances, I could not manage that. All payments were made regularly, but minimum only. I have continuously paid the Account and have never been late or missed a PROMOTION.

I CALLED in DECEMBER 2014 to ensure the note on the account had been made as the messages in the Inbox were no longer available. I was told that THAT WAS NOT THE CASE and they "were sorry" I was given INCORRECT information. They would NOT credit the interest and there was NOTHING they could do. I explained my medical emergency again and they couldn't care less. These people are liars and cheats. They very well have record of the customer service representative who made the promise I would have up to one year and they have clearly back-peddled by deleting messages (before I could save them) and LIE they ever had record of any information.

Here is a case where Chase as a conglomerate needs to be held accountable for their negligence. I have paid the account diligently up until it was paid in FULL and am not asking for a hand-out. This is a credit to the account they had initially PROMISED.

I paid the balance in FULL on April 9th.

Currently, I owe $ 0.00 of a $1,9000 Balance ACCT #1

Currently, I owe $500.00 of a $1,7000 Balance ACCT #2 (BALANCE to reflect AMOUNT of credit proximated)

I want the interest CREDITED based on the promise that was given.

ACCT #1 $132.00 INTEREST charged since MAY 5, 2014

ACCT #2 $240.00 INTEREST charged since MAY 5, 2014

TOTAL $372.00 in total INTEREST credit requested.Desired Settlement: Credit of All INTEREST CHARGES

Currently, I owe $ 0.00 of a $1,9000 Balance ACCT #1

Currently, I owe $500.00 of a $1,7000 Balance ACCT #2 (BALANCE to reflect AMOUNT of credit proximate)

REMAINING BALANCE TO BE PAID IMMEDIATELY ONCE CREDIT IS APPLIED TO BRING ACCOUNT TO ZERO

DESIRED OUTCOME: I want the interest CREDITED based on the promise that was given.

ACCT #1 $132.00 INTEREST charged since MAY 5, 2014

ACCT #2 $240.00 INTEREST charged since MAY 5, 2014

TOTAL $372.00 in total INTEREST credit requested.Here is a case where Chase as a conglomerate needs to be held accountable for their negligence. I have paid the account diligently up until it was paid in FULL and am not asking for a hand-out. This is a credit to the account they had initially PROMISED.

I paid the balance in FULL on April 9th.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 4, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Last year, they decreased my interest rate from 29.99% to 12.99%. I have paid faithfully on this account, no late payments in last year, paid over the minimum balance. Interest rate hiked back up to 29.99% as they said this was only a year deal. No paperwork to show it was only a year deal. I want interest rate back to 12.99%.Desired Settlement: I want interest rate and charge for higher interest rate refunded and placed back to 12.99% as there has been no defaults in my payments. Unsure why the increase.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 5, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I had called Chase Bank and they told me that there blaming me for these accounts that my uncle opened in my name. My uncle stole my identity when I was between the age of 13 - 19 when he died and now chase is refusing to remove the accounts from my credit report and I also have filed a police report and have worked everything out with the other banks. My uncle ran up over 35k in credit card bills with chase as well as opening a business credit card according to the representative and I am not responsible for them. My social is [redacted] and I did not open the accounts with chase I have lived in California since July of 2011 and I moved back to Minnesota in November of 2013 and I think its ridiculous that the bank wont realize that I didn't do it.Desired Settlement: I would like the accounts marked as fraud and removed from my credit report as well as them fixed in chase's systems so that I can get accounts with chase once again.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 11, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I HAD AN ARRANGEMENT WITH CHASE FOR OVER THREE YEARS TO PAY AN OUTSTANDING CREDIT CARD BILL FOR ABOUT $3,100. THE MONEY WAS DEDUCTED FROM MY ACCOUNT EVERY MONTH, EXCEPT FOR THE LAST PAYMENT OF $91.35; BECAUSE I NEGLECTED TO RENEW VIA PHONE WITH CHASE? I DON'T UNDERSTAND THAT! I SUBSEQUENTLY MADE THE LAST PYMT. VIA CHECK IN THE AMOUNT OF $91.35....NOW, I AM CONSTANTLY GETTING CALLS FROM CHASE "BEFORE 9:00 AM" IN THE MORNING AND LATE IN TH EVENING STATING THAT I HAVE AN OUTSTANDING DEBT OF: $467.70 FOR INTEREST CHARGES! THIS IS NOT RIGHT! IT TOOK ME THREE YEARS TO PAY THE OUTSTANDING BALANCE DUE ON THE ACCOUNT AND NOW CHASE IS CHARGING ME INTEREST WITH ADDITIONAL FEES FOR A LATE PAYMENT IN THE AMOUNT OF $35 ABD INTEREST ON A PURCHASE..WHAT PURCHASE? THE PURCHSES HAS BEEN PAID IN FULL.Desired Settlement: 1. HOW WAS THIS AMOUNT DETERMINED? 2. A COPY OF THE AGREEEMNT THAT STATES CHASE HAS THE LEGAL RIGHT TO CHARGE ME FOR INTEREST AFTER THREE YEARS OF PAYING THIS DEBT. 3. RIGHT THE INEREST CHARGE "OFF" OR AN SETTLEMENT THAT IS "FAIR". 4. IF NOT, I AM PREPARED TO GO TO COURT AND LET THE JUDGE DECIDE! 5. CHASE HAS HARASSED ME LONG ENOUGH.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: On 11/12/13 I purchased tickets from ticketmaster unaware that I was being overcharged for the tickets. I called ticket master to dispute and cancel the sale within hours. Then I called my credit card company to question if I was able to cancel a charge that is stating non refundable. The representative from Chase advised me the charge would be blocked and I would not be responsible. She also stated if I saw the charge on my next statement to call and they would issue a credit adjustment. Since I was advised that the charges would be stopped and removed I did not use the tickets purchased. When I called back after the $159.00 charge appeared on my Chase billing statement on 12/11/13 I called and was advised I was speaking with a Manager and he would call me back after contacting the business establishment that billed me for the tickets. I never recieved a call back , the charges were not put in dispute and I continued to be billed interest on the $159.00 . I called back today 1/7/14 and spoke to [redacted] the supervisor who advised me that he did not say he would call back. This is not true. He also refused to pull the call where I was advised I would not be responsible for the $159.00. I ended the call with this supervisor. I called back and cancelled my credit card speaking with a [redacted] (executive supervisor) who stated she would pull the call for training purposes only. I explained do to their company error I did not use tickets based on the fact I was advised a block or credit would be issued.Desired Settlement: I would like Slate from Chase to honor their information provided and credit my account $159.00 for charges for a service I did not attend on 11/27/13. I also do not want to pay any interest on this charge which I disputed prior to being charged on 11/27/13

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes

consumer feedback very seriously. We have fully reviewed this matter and

responded to the consumer on January 9, 2014. They should receive our

correspondence within 5 to 7 business days. In order to protect consumer

privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I received a letter Certified letter on 9/18/2014 indicating that I had $50 in funds considered abandoned and that if I didn't reply by 8/23/2014 they wouldn't be responsible for sending me the funds.Here is the interesting part, they had my proper address to mail a check to me because they had the same address to mail me the letter---why couldn't they have just mailed me the check?Additionally, why would they send me a letter in September, if I had to respond in August? I had replied back with a notary signature, etc. (sent back on 9/22/2014) and to date, haven't heard/received a reply back from JPMorgan. I called on 9/22/2014 at 11:30 am and to date, haven't had a response.Can someone please help me to obrain my refund?Account #: [redacted]Check Number: [redacted]Check Amount: $50.00Check Date: 12/22/10Desired Settlement: Refund of $50.00Thank you.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 8, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: At one time, I ordered services from http://www.fortatrust.com/ but I have canceled them since before 7/26/2013, but I am still receiving charges from FortaTrust and Visa is still processing them, even though I asked Chase/Visa/Amazon to stop processing charges from this vendor to my account. I think I have done this no less than three times over the past year, but each time, the next month, the charges come. I know it's profitable for chargebacks to be processed, but I have explicitly asked the merchant to stop, and I have asked for the merchant account to be blocked from charging my credit card. I cannot access the services because they are in "suspended/because of chargeback" state, and I wouldn't want to access the services anyway, because I don't want them! I canceled their services (which can only by done by phone and hence high-pressure tactic to stay with the company, so after dealing with them on the phone and closing one of my recurring accounts, I chose to use the ticketing system to close the other. I was told "We have sent this issue to management for review." Enduring high-pressure sales tactics should NEVER be a condition of closing an account!). I can't stop the company from charging me (which I have filed a complaint at econsumer.gov for [they are located in panama], and created another ticket (April/2014) asking them to close my account - which was summarily closed without a response. I'm not sure if this is good or bad.) but more egregiously, my own credit card company cannot stop the charges, and as I said, this is the fourth time requesting them to stop the charges. This is my complaint against them.

Every few months I have to call my credit card (Amazon/Visa/Chase) company and request them to charge back the charges. While it doesn't seem like a big deal, I have requested and been told that the merchant would be prohibited from charging future charges, but this has never happened. I just want these charges to be stopped, and I am not able to by contacting the merchant, and my credit card. I have been offered to have a cc# re-issue, but this is NOT an acceptable resolution when I have been told the merchant can be blocked. I don't want a new credit card number!! I just want the charges stopped. I can provide screenshots for anything I have included in "quotes."Desired Settlement: None of the canned categories fits my desired outcome. I want the charges to be reversed, which Visa/Chase/Amazon will do gleefully over and over again, but I also want them to BLOCK any future charges from coming to my account. I was told at least 2-3 times that this would be done, but I have had to come and contact Amazon/Chase/Visa again and again to reverse the charges. This wastes my time and my energy, and I want this to stop once and for all. Even if the VP or CEO has to be bothered. This has cost me a lot of anxiety and time and, purely optionally, I would like Amazon/Chase/Visa to provide me with a reasonable compensation for every time I have had to ask them to STOP the charges that they SUBSEQUENTLY allowed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase closed my card without warning. they will not allow me to redeem the points on the account(73760 points). Charges were made on the Chase Sapphire preferred account because of the value of the points.Desired Settlement: Transfer of points to United Millage plus account [redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I called Chase to ask specifically about paper checks issued with a new credit cards. The credit card rep told me, "Oh, yes, they are included with every new account. I see them all the time. Oh, no theres no charge to use them." When I opened the account, two of them, Chase Sapphire and Freedom, for a large purchase with a non credit card accepting merchant, I was told, "Oh, they were wrong, we don't issue those checks, and even if we did there would be a fee to use them." The rep was extremely unprofessional (Jonathan Hernendez, 5/8, 2:30 PM EST) and refused to escalate the call. He instead told me he would transfer me to voice mail of someone that wouldn't be able to help!Desired Settlement: Chase needs to fulfill their promise which was specifically to include paper checks useable on the accounts when the credit cards are sent to the customer and with no extra or additional fees for using them! Otherwise, they need to completely remove these two accounts from my record including any credit pulls or other evidence they were ever even applied for. Additionally, they need to train their customer service reps to be professional and provide accurate information.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I was an employee for a Corporation, Master Sound Co., Inc., who had a Chase Credit Card assigned to them for their use. The Corporation went out of business on June 1, 2014 owing the credit card. They started calling and harassing me because I was the person with a card to use for the corporation along with 3 other employees (who were males) I was the only female. They attached the card to me personally and filed it on my personal credit which caused Bank of America to cancel my credit card (the way I found out about what Chase Credit Card Services had done). I did not sign a personal guarantee, but was just an employee who was assigned a card,Desired Settlement: Removal of negative reporting from my Credit Report

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19 2014 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I have two complaints:

the first one is the the TLC, but I filed with them and my credit card service said they will handlle it the same with Uber.

I asked the taxi driver 3 times to turn and use a different street. He finally pulled over and turned off the meter. I told him that I I asked you three times to take the other st. not to turn off the meter. he said to pay and he will wait a few min. before turning on the meter. I payed 17.31 w/credit card. when we got to my location he said I owed him a total of 30.00. I said I already paid $17.31 (i have the receipt) but he said it didn't go through. I told him 10 different ways that it went through and I only owe the difference and no matter what I said. he just wouldn't listem. He frightened me so I paid because I was scare an extra 30.00 and file a complaint with the tlc I can provide my info. I called Chase, they said they would help, I faxed them all my info from receipts for the 30.00 cash plus the 17.31 (which is the amount due to me) but they just call me and ask me to repeat the story every time. they haven't done anything and won't.

My next complaint is with Uber but is Chase's fault now. I called an Uber car but because Chase said someone was using my account, I had to close it and open another one. I use my cell to order an uber car but realized I couldn't pay for it because they had had my old account so I cancelled it. It said cancelled. I even called the driver but his English wasn't good so I don't know if he understood me. I sent two emails to Uber regarding this (because they charged me $10.00 for canceling but I never heard back from them. I then called chase and they said not to worry, because they won't put the charge through since the account was closed. but when they ende up charging my new replacement card. Chase doen't care about their clients, they just want their money and won't help me.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the 17.31 from my taxi ride refunded along with the $10.00 charge for the cancelled uber charge.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 9, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

After haveing Chase reach out to me, I called back but they refused to put me through so I gave up. I received another phone call and spoke with someone who promised he would go over my account to find out why they areen't creeping my account after I supplied them with reference number srom the store. I is far from being over, this should never have happened and when I called then for help, they offered none. it is not complete until I am reimbursed for all my money plus all the fnance fees.

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