JPMorgan Chase Credit Card

Review: I am very disappointed with my credit card company. I have been a member of Chase Card Srvcs since 2005. Until recent, I have excellent pymnt history with Chase. Unfortunately, my husband lost his job and I fell behind. Over the last month & a half I have spoken to customer service reps who have called during very inconvenient times. At the time I was hoping to pay the entire balance off by taking a with drawl from my 401k, however, there were personal things that prevented that.Today, I spoke to a rep & we set up an arrangement to take $100 every 2 wks for the next 3 pymnts. The arrangement was to start 3/6 which would be when I was to receive my next paycheck. Followed by 3/20 and 4/3. I provided my checking routing and account number. As I was about to say thank you and have a nice wkend, I was completely taken back when she informed me that I would need to make the payment by 3/3 in order to keep the credit card open as I am 55 days past due. I was very upset as I repeatedly told her I only had $20 in my bank account and could not pay the new amount of $123 that she requested. I asked several times if there was an exception to be made since we scheduled a with drawl 3 days after the date my card was scheduled to be closed. She said no there was nothing she could do. I was very hurt as I feel I have been a dedicated customer to Chase, I even have my mortgage through Chase. I was willing to work with them as I made a pymnt arrangement. To my surprise in a very intruding and meddling manner, the representative on the phone then asked "is there anyone you can ask to borrow money from?!" I was completely insulted by that comment that I asked to speak to her manager. Instead of giving me a manager I was transferred to a Sr Srvc Specialist. Many times he told me there was nothing he could to stop the card from closing. He also said I could not speak to a manager for 3-4 days. I therefore said I was contacting the Revdex.com; suddenly without hesitation it was 24-48hrs

Product_Or_Service: credit card

Account_NumberDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to discuss settlement options with the appropriate company liaison, however at the present time justice for the intrusive nature of this company rep's actions needs to be addressed and swiftly resolved.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase Credit Card (Slate) charged me a credit balance transfer fee even though the card agreement says that there is no balance transfer fee if the balance transfer is made within the first 60 days after the account is opened. I made the balance transfer within the first 60 days but was nevertheless charged a 3% balance transfer fee. I called chase to try to get the fee canceled but was denied.Desired Settlement: Cancellation of balance transfer charge.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 23, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank you for the great work you folks do to protect the interests of consumers.

Good job.

Review: I signed up for a Chase Southwest rapid rewards card last June. The promotion which was advertised on both Southwest Airlines website and Chase.com was sign up for a card and receive 50,000 rapid reward points if I made a $2000 purchase within the first 3 months. I made a $4000 purchase on the day I opened the card. I was only credited 10,000 rapid reward points. I did not realize this error until recently when I contacted Southwest Airlines to check on how to redeem my points. I was told that I had 17,720 points available. I was told to contact Chase credit card department to see why I was not credited my points which I did. After speaking to several credit card customer service agents and several credit card customer service managers I contacted my branch manager and the Executive office for Chase credit cards and have been informed that even though we signed up for the offer and meet the criteria to obtain the 50, 000 rapid rewards points that since I did not find there error within 90 days that they will not honor it and not credit me the additional 40,000 rapid rewards points that I am owed.Desired Settlement: I would like to be credited the 40,000 rapid rewards points that I earned.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 29, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I recently moved from [redacted] and then relocated to [redacted]. I have no access to any deposit friendly ATM's and have been unable to find ways to make deposits into my account since there are no branches. After discussing with several agents to find ways to remove the joint account holder off my primary account I was told by [redacted] that I am not able to remove the person off of my account until I receive a form in the mail and return it which could take up to two weeks. [redacted] stated that there was no way to print out the form or expedite the form to me. When I asked if there is no branch near by and no way for me to remove the person off the account if anything happened to my account due to the other person on my account I would be responsible although I am actively trying to remove the other person I have no way of doing it any faster due to the lack of branches around for me to get this taken care of. Prior to reaching [redacted] I was told I would not get any help with receiving the form faster as well. I may not be a millionaire but I have funds going into my account and being told if I cancel my account the only way I would get my money back is through a check so whatever is remaining I would not be able to have access to until I have confirmation my account is closed and then possibly 5-7 days I would receive my funds. I have not received any help from any customer service agents regarding the lack of branches or services provided to chase card holders in [redacted]Desired Settlement: A resolution to finding ways to cancel my account without losing remaining funds and having to wait for a certified check to arrive via certified mail.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 25, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I disputed charges on my last statement and while I was on the phone with the customer service rep. he specifically told me to deduct the transactions I was disputing and that I won't get charge any interest fee. But I did get charge an interst fee and when I called again to complain they wouldn't help me out.Desired Settlement: I want a refund of the interest fee and compensation for my time waited on the phone

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on JUNE 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I paid in full the balance on my Chase British Airways credit card on the due date, however Chase says that the payment was 1 day late. Customer service rep says that processing takes time. I don't think it is my problem how long Chase takes to process the payment, but I know I paid it on time. As a result, I was charged $23.70 in interest. Furthermore, it is confusing that the due date and the billing cycle do not coincide. For example the payment due date was 01/12. I paid $1000 on 01/12 for the previous bill and I made another $200 payment on 01/15 thinking that the second payment would go towards the next month's bill. However, that payment was also posted as payment for the previous month. The February bill was about $1500. Knowing that I already made a $200 payment, I paid another $500 and $800, which should have covered the $1500 bill, however the $200 posted for January, and as a result the February bill was not paid in full and I was charged another $30.37 in interest. This problem could be avoided if Chase indicated in the online account the exact amount left to be paid for the current bill. Currently, Chase only shows the full bill amount. If partial payments are made, it is not clear how much is left to pay to cover the entire monthly bill. Normally, this should be a simple calculation, but Chase makes complicates this issue by taking a payment I sent after the due date and posting it for the month that was already over. Therefore it would be helpful to know exactly how much is left to pay to cover the entire current bill.Desired Settlement: Since I know I paid on time for both 01/14 and 02/14, I would like to get refunded the interest that was charged (total $54.07)

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 27, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have sent several letters addressed to: Cardmember Service PO Box Wilmington, DE an Fraud Operations PO Box Elgin, IL 60121-with reference to the account that is being reported on my [redacted] The account information that Chase is reporting is adversely inaccurateWithout any regard Chase has repeatedly refused to address the incomplete information they they continue to report on my credit bureau fileI have sent them all documents that I have that relate to why this account does not belong to meThere regard for correcting an error is at the bottom of their list to honor doing the right thingsI believe that Chase's priority is only trying to collect funds, which they are not authorized to collect.Desired Settlement: I would like this erroneous information removed from all three credit reporting agencies and an apology for their disregard to investigate and correct this error
Business
Response:
This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on July 22, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you
Consumer
Response:

Review: I was notified of a promotion offered by the CHase Slate card. Zero % interest on Balance transfers for 15 months. No where in the promotion did it indicate balance transfers from other Chase cards were ineligible.I processed an application online, and entered the card that I wanted the balance transferred from. I was told I was "Approved". I proceeded to pay down other accounts, given my current chase card was being transferred to a Zero interest card. 2 weeks later I receieved a letter in the mail renegging on this offer-saying that Chase cards are ineligible. They could have EASILY told me this online- but opted to bury it in hidden legal text. This was highly misleading.When I called, even the Chase Associate, [redacted], admitted that he frequently gets calls from customers claiming they've been misled. IT seems to me if he's willing to acknowlege this- than its a real issue.They were unwilling to extend me any courtesy for this issue, and I find this to be false advertising.Desired Settlement: I have requested from the vendor that they grant me the offered promotion of 0% interest for 15 months on the balance transfer that I submitted---per the Advertised promotion. They declined, and I advised I would report this to the Revdex.com.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 22, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Hello,I had been a chase freedom card holder for many years. I went on vacation for about a month During winter break 2012 and came back in January. After I came back, I found out that chase freedom closed my account. I have 87.055 points in my account and they refused to give me rewards for the points I have earned. I have contacted them for many times and nobody would like to help.I hope Revdex.com can help me get my rewards back.Thanks for your time and help[redacted]Desired Settlement: DesiredSettlementID: Refund

Chase freedom should refund me a check for the points I have earned. And there is no reason for them to close my account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 21, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I signed up with Chase for a MileagePlus Explorer card (advertised pretty much everywhere). The promotion was 50000 miles posted to my United Mileage Plus account after spending $2000 the first three months. When I called Chase they told me that this promotion is not posted to my account that they need to note my account and have me call back to request the additional miles in the promotion.

There is no confirmation number or e-mail describing this transaction

I will need to call back and hope that the next agent can see "notes" posted on my account that indeed provide me with the full 50000 miles promised.

This is classic bait and switch! Chase should be ashamed they pull this stunt with their customers!Desired Settlement: I should get a letter that confirms my 50000 eligibility and furthermore additional miles deposited to my account as compensation.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 11, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My problem started when I signed up for a 3 month trial period of [redacted] service in 3/21/14. I paid for the initial membership fee with my Chase card.

7/1, I noticed that on 6/21, I was charged $78 via AUTOMATIC renewal of the membership on my Chase statement, which I was NEVER made aware of when I signed up for the service nor did I authorize. I called immediately to dispute the charge. On that same day, I logged into my account, tried to cancel my account and was able only to downgrade to basic/free account. During that process, the website listed “did not know about automatic renewal” as one of the reasons to downgrade, which is what I selected as my reason. This clearly indicates that [redacted] knows automatic renewal is an issue, and yet it continues this practice. They are obviously trying to take advantage of the clients who might NOT check their statement and just continues to pay these charges.

7/1, $78 was credit back, I thought everything is taken care of by the dispute department.

9/6, I got a paper packet from Chase, requesting information on this dispute. Immediately, I called dispute department again and spoke to Lawrence. Chase's own representative informed me that NOTHING NEEDS TO BE DONE, charge is credited already, JUST DISREGARD THE PACKET! So I followed Chase's advise. . I threw away the packet.

9/21, I got my most recent statement and $78 is REBILLED! I called immediately once more and spoke to Sidney from Dispute department, who informed me that the charge is rebilled because I didn’t return the packet! THE VERY PACKET CHASE TOLD ME TO DISREGARD!

9/23, I faxed my letter to REDISPUTE this charge as directed by Sidney from Chase with supporting documents that I cancelled/downgrade to free membership on 7/1/14 (as soon as I found out about the auto renewal) and also faxed them documents that I did not RECEIVE nor SENT OUT anymore emails after my trial period. The last message that I received in my INBOX is dated May 18, which I did not even open. The last message I sent out in the SENT BOX is dated April 6. These are well within my 3 month trial period of March through June! I certainly did not actively use this account in anyway after the trial period. I further explained in my letter that just by showing when someone LOGGED in to the account, DOES NOT equal actively using the account. You have to be paid member to send or receive emails from perspective nannies. [redacted] tried to show Chase that I was actively using the account since I logged in July 1, but THAT'S THE TIME I TRIED TO CANCEL THE UNWANTED SERVICE THAT I NEVER ASKED TO BE RENEWED!!!!!

9/25 I spoke to [redacted] from Chase and he confirmed that Chase has received my letter and it's ok for me to temporarily suspend payment for that item.

10/10 I have not heard anything back but I still see the charge on my statement.

This is very frustrating and ridiculous how many times I have tried to get this issue fixed. This is NOT a valid charge. I think since Chase paid for an INVALID charge, now it's trying to pass the cost to the customer! Please help.Desired Settlement: Chase should not consider this a valid transaction.

Chase should credit back $78.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 16, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I need proof that this account is mine and if so I need to make payment arrangements. I wrote a letter to JP Morgan Chase Bank on April 2, 2015, I never received any documentation from them, never heard back from them. I filed a claim with Revdex.com for [redacted] International because there name was on the notice I received. I was told by them on July 17th that they no longer have my account, that I now have to go through JP Morgan Chase Bank.Desired Settlement: I would like them to send me proof of this account that way I can start making payments.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 24, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have been divorced fron [redacted] since May 5, 2009 and his CHASE and Discover card are still showing on my credit report. [redacted] and I have called to have me removed from these accounts as a user and I have been but they contiue to show up on my credit report. How can I have them removed permenatly? Chase is in the amount of $13000.00Desired Settlement: I need a letter stating this has been settled and that I am off of this account.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 20, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: June 19, 2014 I paid a deposit of 1533.20 to a moving company American Moving Group using my Slate Chase credit card. The moving truck was scheduled per contract to arrive on the 29th, on the 30th the truck still never arrived, on the 1st July I contacted Chase to notify them the service I paid for had not been provided and disputed the charge. I had to hire an additional moving co. to move my household belongings to a storage facility as there was not time I had to be out of the leased home. The first dispute came back telling me the charge was valid as the moving co said the truck arrived and I refused service. I disputed the decision again and provided emails, documentation and statements from neighbors that the truck never arrived (as the moving co. paperwork stated they didn't have to provide driver refusal proof) again Chase contacted me telling they still were allowing the charge as the moving co. said they did not promise a refund. I asked what about the credit agreement that states Chase will not make you pay for a service you don't receive and dispute the charge for you, the manager of chase dispute dept. told me if I didn't like their decision I needed to hire an attorney. Chase continues to charge me interest every month on the amount for a service I never receivedDesired Settlement: I did my due diligence and provided documented proof the service I am being charged for I have never received. I want that charge removed from my account and Chase can use their attorney to retrieve the 1533.20 back from the Moving Co. I also want all the interest on the account I have been billed and PAID credited to my account.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Last March 23 I deposited $240.00 in checks, and $2,460.00 cash, in the cashier machine located at [redacted] , the receipt showed $190.00 short. At 21:53 I filed a phone claim to the corresponding department [redacted], they told me will initiate an investigation, and credited in my account the $190.00 mentioned. After almost a month, April 20, without notice they took away from my account the amount credited. I went to the branch who handle my account, I spoked with [redacted], bank representative, and with [redacted] branch manager, they called to the claims department and told me never found my money, they couldn't make nothing for me. [redacted] in a despotic way told me: What happen if we give money to every people that ask for it?, and suggest me, next time make your deposits in the interior of the bank.Really is as easy take the money of the people? Where is my money?Desired Settlement: DesiredSettlementID: Refund

Just refund me my money.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 28, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: HELLO AND GOD BLESS YOU THERE AT THE BETTER BUISSNESS BEARU I BELIVE THAT CHASE DENIED ME A ACCOUNT BECAUSE THEY DID NOT APPROVE ME FOR CREDIT.Desired Settlement: I WISH THAT CHASE WOULD CHECK MY CREDIT HISTORY AGAIN.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 21 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: over draft fees for items that should not have been debited are only refunded for that specific transaction

On 6/18/15 $154.97 was debited from account.

Merchant made an error. "Chase" says if merchant makes an error any fees from transaction will be reversed. In 8/2015 154.97 was credited back to account due to merchant error. 8/23/15 called chase to get "any fees" refunded totaling 16, $34 fees ($544) since original error debit. Was informed that since there was not an overdraft fee for that specific transaction, meaning there was money to cover the error transaction, they do not refund any other fee. Regardless, if the amount refunded from the error could cover the costs of items that received overdraft fees. For instance: 7/30/15 $34 fee item: $5.68 at 7/11 store 7/31/15 $34 fee for item $9.83 at Starbucks store and so on.Desired Settlement: This should be illegal.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from Ms. [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided to the consumer on August 27, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

[redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I truly appreciate the case manager, Mr.[redacted]. Regardless the outcome, I am thankful for Mr. [redacted]'s compassion in my situation.

Review: We paid off our Chase Southwest Airlines card in August 2013. We asked the card be closed. Because the card is my husband's name, they wouldn't let me cancel it over the phone. We mailed in a letter asking them to cancel the account. Now, they've renewed our card and will not let us cancel it without paying the fees. I stated that we received nothing until a bill with late fees in early November. On 11/7/13, I called Chase to ensure the account was closed. I spoke with [redacted] in Collections at 5:30 PM and he told me Customer Service would have to handle it. He transferred me to [redacted], who told me it was no problem that they would remove the balance and close the account. It was their error. We were disconnected. I called back at 7:30 PM and spoke with [redacted] in Collections, who offered to remove $79 of the $85 charges if I would pay the difference or he can transfer me to customer service and they will remove it all. I declined to pay and he transferred me to [redacted] in Customer Service and both told me it would be removed and closed. [redacted] disconnected the call. I called back at 8:00 PM and spoke with someone in Collections, who transferred me to [redacted] in Customer Service who told me she would review the account and remove the charges. She then told me she cannot do this because I took too long. I asked to speak to a supervisor. She transferred me to [redacted] who told me they wouldn't remove anything and if I didn't pay then they would just report me to the credit bureau and it would get worse from there. He said they had no record of a letter and it was their word against mine. I told him the charge was fraudulent because we did not consent to renew. Please don't let this company try to bully me and make them remove the charge and close our account as we requested in August. We can provide a copy of the letter sent in August.

Product_Or_Service: Chase Southwest Airlines Credit Card

Account_Number: ends in [redacted]Desired Settlement: We would like the annual fee removed and account closed. We have not used this account, were not aware it was still active and do not want it. We asked in writing that it be closed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 13, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much. They took my complaint seriously when it was conveyed through the Revdex.com. They have closed the account as we asked back in August and removed the fraudulent charges.

Review: In March of 2015,chase sent me my monthly statement from my credit card.Initially I was paying my monthly fees, then at the end of march this year, I decided to pay all the full amount in my statement, before the billing circle ends. . I paid all my due balance on March 30th 2014, the amount of $1,438.32 Even though I have paid them all the balance on my statement for that circle. I still received a bill from them, that I still owe them money, even though I have called to complained, they are still asking me to pay them $8.00 more.I have asked them why are the continuing to charge me money after I paid all my monthly card statement.I have closed my card from them ,and the amazon prime membership in May as I don`t want to deal with them no more.They have been billing me for prime digital purchase that I didn`t make every month, prior to me paying the the entire monthly balanceDesired Settlement: To refund all the amazon prime charges, that I didn't order.Also for them to take away the $8.00 bill, because I am not owing them no money, since I paid all my bills on time, in the entire amount before the billing circle.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: On January 12, 2014 I called Chase Freedom Credit Card for the payoff amount at which time it was paid in full and the account closed. On August 5, 2014, I was attempting to pre-qualify for housing but when my credit report was run it was discovered that there was an $82.04 outstanding balance that was unpaid to Chase Freedom. This was reported to the credit bureaus and my credit score quickly went from 780 to 638. Chase claims that they e-mailed subsequent bills. If, in fact, these e-mails were sent, they went unopened since my account was closed. I assumed that all subsequent e-mails were solicitations. According to representative [redacted] from Chase (ID# [redacted]), whom I spoke with on August 6, 2014, when I requested my outstanding balance in January of this year, I should also have been informed to check the February statement to see if any pending charges had come through. I was not told this when I closed the account. Nor was I ever notified by phone or US Mail of this outstanding balance. As soon as I became aware of the amount of the unpaid balance plus all fees, it was promptly paid in full. I then notified Chase of my situation and tried to get them to work with me in resolving this negative impact to my otherwise perfect credit history, but they were unwilling.Desired Settlement: At this time I would like Chase to acknowledge to the credit bureaus that this was not solely my mistake. I was not told at the time of the pay-off that there were any outstanding balances. As far as I knew, the account was paid in full and closed. I would like my credit score returned to it's original status of 780 so that I may move forward in purchasing my first home.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 11, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.