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JPMorgan Chase Credit Card

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Reviews Bank, Credit Cards and Plans JPMorgan Chase Credit Card

JPMorgan Chase Credit Card Reviews (4971)

Review: Chase closed my credit card accounts without an advanced notice and failed to provide any explanation as to why my accounts were closed.

On 7/17/15, Chase closed my two credit card accounts without any advanced notice. The card #1 was opened in Feb. 2013 (credit line of $2000/Acct#6071) and the card #2 was opened in June 2014 (credit line of $8500/Acct#2451). When I learned my credit card accounts were closed by Chase, I called several different departments but no one was able to give me any reasons why the accounts were closed. A few days later, I received a letter from Chase, stating that my accounts were closed because I had 4 account closures within 6 months due to unauthorized charges. First, I don't understand how Chase can hold the unauthorized charges against me (after Chase confirmed that they were not my purchases through their investigations). Chase advertise publically and executed an agreement with their customers, promising that there is zero liability for unauthorized transactions. After I reported the unauthorized transactions, they looked into them, investigated them, and confirmed that they were in fact unauthorized. Now, why am I liable for those transactions and have to have my accounts closed down? This seems like a clear breach of contract from Chase's end; and secondly, how can Chase say it happened within 6 months period rather than happened ever since I had credit card accounts with them which would then become 29 months (Since Feb 2013 through July 2015). It seems to me that they are trying to frame the time period, making something more than what it is, to justify their unreasonable and unfair business decision. When I called Chase after receiving this letter, they advised me that I may apply for a new credit card account if I wanted to. I told them that they should reopen my existing accounts as their reason for closing my accounts was not fair and reasonable. However, I was not getting anywhere with it. Thinking that I had no any alternative, I applied for a new credit card and was approved; and this is my card #3 with Chase (credit line of $7500/Acct#9969) that same day.

On 8/21/15, I was out for shopping and when I tried to pay for the purchase with my card #3, the cashier told me that my card #3 was not going through. I immediately went to the nearest Chase bank branch, and the teller told me, after a short phone call, that my credit card account was closed as of 8/20/15. I asked why my card was closed, but no one at the branch was able to provide me with an answer. When I called the customer service line at Chase, I was transferred to many different departments, and no one was able to help. On 8/24/15, I received a letter from Chase, stating that "...this credit card account has been closed after a review of your account history with Chase...Your past account history has been considered in closing your current account." I have an excellent credit history with Chase and never been late on payments. I don't know what 'account history' has been considered, but it is very clear that they have not considered the fact that I have been a Chase customer since 2005 and always been a great customer to them. I've been direct depositing my paycheck since 2011 into one of my two checking accounts, showing my stable employment and steady income status; and I also have two savings accounts with Chase with fair amount of balance. I have great credit scores and history overall. I have always been a responsible customer to Chase. On 8/25/15, I called Chase Executive Office ([redacted] and requested to reinstate my accounts, and further explanation as to why my accounts were closed. [redacted] (Ext. [redacted]) told me that he would open a case for me and will do research on my case. On 9/1/15, [redacted] called me back and said my card #1 and #2 were closed per bank policy and the card #3 was closed due to previous negative relationship with the bank. I asked specifically what policy they are refeDesired Settlement: I want Chase to reinstate/reopen all my credit card accounts, keeping their original open dates and the credit limits.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 3, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: My credit card account was closed without my permission. I had previously attempted to get help with paying the card through Chase, on the condition that my account would be closed but my payments would be less. They refused me that option, and have now apparently closed my account anyway. The account is paid and current. If they are not going to give me reduced payments (as per their program), they should not close my account.Desired Settlement: Smaller monthly payments on my card, or re-open the account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 06, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Due to inadequate notification of a problem with my credit card account they are planning to report my account as late to credit reporting agencies. I have singed up for auto-notification of payments not recieved within 10 days of being late, but no notifications were sent for over 30 days to my e-mail on record or my business and personal phone. As soon as I received an account closure letter by regular mail stating I was over 30 days late, I immediately paid the balance and contacted the customer service department.Desired Settlement: My account not to be reported as delinquent to credit reporting agencies.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3rd . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I applied, approved and received the Chase Sapphire Visa credit card in February 2014. Prior to my use of this credit card, I specifically asked Chase to confirm the term of receiving a bonus of 10,000 points after the use of this credit card to pay purchase of $500.00 during the first 3 months of card issuance. The response I received from Chase (see below) as of February 13, 2014 is copied below. All of a sudden, on February 28, this credit card account was CLOSED.

I immediately protested to Chase and demanded a good explanation. I asked Chase to explain why is my credit card closed without my authorization. Especially, after I have already spent about $388.35 and I plan to sped another $130 next week so that I can qualify to receive 10,000 bonus points after spent $500 within 103 days from the account open date.

As of March 6, I received a letter from Chase Card member services at PO Box 15077 Wilmington, DE. According to the sender (Lending Services), my account was closed because I did not send in a completed Social Security Verification form to Chase Lending Services per its request. Therefore, Chase was unable to confirm my social security number with the Social Security Administration. Therefore, Chase Lending Services decided to close my credit card account.

My issue and complaint is that when I applied on-line for the Chase Sapphire credit card in January 2014, I have already submitted my social security card number, my income and my employment status to Chase and and received the approval of Chase credit card. Chase should already had my social security number in the application file and it can very well verify with the Social Security Administration.

I wonder if this sudden close of my credit card is actually Chase Bank's way of deliberately doing this to the customer so that it can get away without paying out the 10,000 bonus points.

I am of the opinion that this close of my credit card is a very poor way to conduct business. Who will be doing business with Chase again in the future?

-----ORIGINAL MESSAGE--(February 13, 2014)--

[redacted],

Thank you for contacting Chase about the sign up bonus.

I would like to let you know that the offer is for 10,000

bonus points after you spend $500.00 within 103 days from

the account open date. The 103rd day is on 04/26/2014.

The bonus will be posted to your account within 6-8 weeks

after you meet the spending criteria.

I am glad I was able to clarify this for you. If you have

any further questions, please reply using the Secure

Message Center.

Thank you[redacted]

Customer Service Specialist

1-800-493-3319Desired Settlement: Any one of the following outcome will be desirable:

(1) reactivate the closed Chase Sapphire credit card account (last 4 numbers: 8486) so that I can continue my spending another $130.00 in order to qualify receiving 10,000 bonus as promised by Chase when I received the approval of this credit card

(2) issue a new replacement Chase Sapphire credit card and transfer my balance of around $388.35from the closed credit card account (last 4 numbers 8486) to this new replacement Chase Sapphire credit card.

(3) If Chase does not want to do business with me in the future by rejecting any of the two options stated above, it is OK with me. However, I think it is only FAIR and also a good business practice by Chase to issue a PARTIAL credit based on what I have already spent ( $388.35 ) using the Chase Sapphire card (last 4 numbers 8486). Reportedly, the so-called 10,000 bonus points is equivalent to $100.00 cash based on Chase advertisement. Therefore, Chase should send me a check of $78.00. The amount is calculated by dividing $388.35 by $500.00 and is reflecting approximately 78% of partial credit of $100.00 equivalent of 10,000 bonus points.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Please give 5 to 7 days before you respond

Consumer

Response:

Review: Received a credit card offer that had a balance transfer offer of 0 percent and 0 dollar fee. Applied for credit card - account opened 9-23. Had 60 days to transfer balance according to offer. Called on 11-12 within 60 days. Representatives were rude and made it impossible to complete transfer over the phone. Seller did not honor balance transfer offer.Desired Settlement: Honor the balance transfer offer.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 21, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase credit card company experienced a "glitch" in their system where they crossed banking information among cardholders. A payment that I made for $275 was drawn from another person's bank account. This person is not on my credit card account, nor do we share banking information. The affected person contacted me. In turn, I contacted Chase to:1.Reverse the charge.2.Reimburse any bank fees that might have been incurred by the affected person as a result of their reversing the charge.3.Send a letter to both myself and the affected person that would document their error and show that it was not a fraud attempt on my part.According to Chase, this error reportedly affected other cardholders. After numerous calls to Chase and requests that they escalate my issue to supervisors, the results have been as follows:1.The payment was reversed. Please note that I had to request that the payment be reversed and had to do so repeatedly. The credit card company was aware of their system error, but did not automatically return the money to the affected person. It took numerous follow ups from me to have them actually reverse the payment. This would indicate to me that other people who were affected by this glitch did not have the erroneous payments corrected automatically by Chase.2.From the limited documentation that they provided to me (i.e. the phrasing of a letter that was sent to me by Chase), it appears that they did not look into reimbursing the affected person for the bank fees that she might have been charged as a result of their error (since the letter misphrased this as an overpayment on my part).3.They waivered back and forth about providing a letter to the affected person that would document their error. The customer service reps contradicted themselves in stating that they had no way to link the account errors to determine the contact information of the affected people. They did, during at least one phone call, state their ability to determine the affected party and provDesired Settlement: I request your assistance in:1.Ensuring that Chase reimbursed any bank fees that might have been incurred by the affected person as a result of their reversing the charge.2.Obtaining a letter from Chase to be sent to both myself and the affected person that would document Chases error and show that it was not a fraud attempt on my part.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 22, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I opened a CHASE LIQUID CARD from advertisement online and it is a pre-paid card and several months later they closed my account with no notification or information until after they closed my account. I contacted CHASE several times because I had a Direct Deposit going into the account but due to their closing the account they created a restriction and would not release my funds from my employer immediately. I contacted support, assistance and all gave me different responses due to inconsistant policies regarding the CHASE Liquid card. I was given several different explanation s and all were incorrect. The Bank policy is not consistent and differs from a regular CHASE card. The bank confirmed that my check had cleared several days prior and would not release my funds even after they indicated that they would once the check cleared. They are still holding funds and have given me the run-around without a real answer or response to my inquiries. The bank is still holding my check without giving official reason or explanation as to even why the account was closed.Desired Settlement: I would like a thorough investigation of CHASE's policy regarding the CHASE LIQUID accounts. Many individuals are not aware of the fact that this account can be closed at any time with no real-time indication, they can hold your funds and not release your funds for several weeks, possibly months. The LIQUID card is advertised as a no questions asked card with very little risk attached to it. The institution claims that its an account for those who have a difficult time opening accounts and that it is a non-biased card for individuals but the power to close an account without proper notification, with the bank knowing you have a direct deposit into that account is bad business and very crooked. The fact that they can withhold funds and not give a rational or reasonable explanation as well as the fact that the policies differ internally is a complete masking of the truth by the bank. It is not as advertised. The actual CHASE bank claims that the LIQUID account is NOT considered an official account within CHASE so the advertisement that it is a CHASE account is another blatant lie. I would like for the Revdex.com to investigate CHASE for improper advertisement and incorrectly passing information to customers who are blind to the hidden policies.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided in written correspondence to the consumer on November 12, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Review: on 7/1/14 someone used my CARD NUMBERS not the actual card at a toys r us location. I contacted the bank and they informed me that they would credit me back the amount of 547.49. they then proceeded with an investigation and was proven that it was not me. How ever on 9/9/2014 the credit was reversed stating that it was processed incorrectly and that it was found that I made the charges. WHICH ISNT TRUE. I asked for the documents to prove this. they sent me several documents one of which was a copy of the receipt showing a signature on it. again this signature was not mine. I informed them of this. they stated to me that there was nothing they could do. they couldnt open the claim back up and advised me to go to the local branch. which I did. when I got there the branch associate contacted the claims and they again told me there was nothing they could do. I told them once again that it wasnt me. I contacted the store in question and they store even stated they watched the camera video and it showed a black male making the purchase which isnt me. I called back to have them file it again. they did and stuck with the same results. I filed again this time sending documents proving that it wasnt me and yet tonight I received yet another response stating that the claim was processed correctly and no changes to the account will be made. I dont know what else to do. I didnt make this purchase yet here I am paying for it. My bank has my signature on file for a reason. so why have it on file if all transactions will go through? All I ask is for someone to please take this seriously. I am a single mother of three. I didnt do this and I dont feel its fair that I be taken advantage ofDesired Settlement: I want the 547.49 back on the account and my name cleared

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I opened a Chase Southwest credit card last November. The initial offer I saw on the website was 25,000 points after $1,000 purchase in 3 months, while the prevailing offers during the time was 50K points with same purchase requirement. I called Chase customer service, and was told that they would honor additional 25K points for me. I received a confirmation letter from Chase on Nov 24. It was stated in the letter that I needed to call back to ask for it. I took a family trip over Christmas so easily spent a few thousand on the card. I called back Feb~Mar time frame, only to be told that I was supposed to call within 3 months after the card was activated to get the extra 25K points. This 3 month requirement, however, was never mentioned to me while I called them the first time, nor in the confirmation letter they sent me. I was only told to call back, which I did, 3-4 months after I got the card. It was not fair for me to know that I needed to call within 3 months for me to get the additional 25K points; simply nobody from Chase told me so.Desired Settlement: I would like for Chase to honor the 25K points. Also I hope their communications to be clear to consumers like me.

Business

Response:

Tell us why here...to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 26, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have been a loyal Chase client for over 20 years. I recently brought up an issue with Chase regarding the removal of a 60 day late payment that Chase failed to resolve . I am refinancing one of my 4 motels and this issue has held up a $15 million commercial transaction.

Chase had marked me late for the month of Feb-March 2014 on my credit report due to missed payments that were due for the months of Jan-Feb 2014. The late payments occurred due to errors on part of [redacted] Bank. In late December 2013, I began travelling due to work and had setup an auto pay with [redacted] for the upcoming payments. Due to an internal error, [redacted] did not process the payments that I had setup to go out to Chase. I only found out about the missed payment upon my return to town, when I looked at my credit report, by this time I was already 60 days late on the account.

I forwarded Chase customer service department the letter from [redacted] that detailed their mistake and shows that I had a over $65,000 at the time in my checking account

I had requested that the missed payment be deleted from my credit report. However Chase responded back by stating it was simply my error. They claim to have spoken to someone in my home in late January, which I believe was my daughter, however I was not relayed this information by her.Desired Settlement: I am requesting yet again, that Chase review my request and the documentation I sent them and remove the late payments from my credit report.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 9, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: This company closed two of my credit card accounts without cause or notice. Neither account had ever had a late payment. This denies me the rewards from the associated merchants as well as creating a poor reflection on my credit report. The practices of this company are abhorrent and must be reported and stopped.Desired Settlement: My accounts should both be restored to their original status.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 1, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: In 2013 I spent more than $25,000 using the Chase United Visa credit car ([redacted]. The contract said that I will get a bonus of 10,000 in January 2014.

In a phone call to Chase in December , I was assured the miles would be posted in Jan, 14 so I could cancel the credit card then and get the annual fee back as I do not plan to use the credit card anymore and want to cancel it.

However now they tell me the miles will be posted in February 14 and that I need to keep the account open or I will not get the bonus miles.

If they had honored the commitment to post the miles on January I would haver cqlelled thje credit card then and get my annual fee back-

By posting it in Feb. Chase is forcing me to keep a card I do not want in order to get the 2013 bonus miles.Desired Settlement: I want the credit card fee of $95 back and the 10000 miles bonus in my United miles account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 5, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I recently received a copy of my from the three major credit bureau (Experian, Transunion and Equifax) credit report. The credit report showed on 09/01/2014 a credit inquiry by Chase that I do not recall authorizing. A credit inquiry by your company that I do not recall authorizing. I understand that you shouldn't be allowed to put an inquiry on my file unless I have authorized itDesired Settlement: Please have this inquiry removed from my credit file ASAP because it is making it very difficult for me to acquire credit and it reduce my credit score by multiple points. I did not authorized or grant permission for the inquiry with your company

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I called the customer service line on Feb 4th 2015 to have my payment date changed on my chase credit card, from the 28th of the month to the 3rd of the month. The rep stated she would make the changes, she also stated that since I made a large payment, over 75% of balance owed, that she would waive my late fee of 35.00. I said that would be fine, and thank you. I received my bill For March and saw the 35.00 credit, but did not see the payment date change. I called customer service on March 13th and asked about this, the rep stated that no such payment due date was ever made on the account, she acknowledged that I called on Feb 4th, but had no record of the date change. I asked her how this can be fixed and she stated that they cannot change the date, nor could they reverse another 35.00 fee. I asked for a supervisor, I was placed on hold for 25 min and then they hung up on me without ever calling me back. I called back and had the payment due date changed to the 3rd of each month, but I am still being charged 35.00 late fee for a mistake that they made. Also the payment due date will not go into effect until my next billing cycle, so I will have another late fee in the amount of 35.00 on April 28th 2015, since I cannot make my payments until the 3rd of each month, like originally requested back on Feb 4th.Desired Settlement: I would like the $35.00 fee for my March billing statement reversed and I would like to have my payment due date changed from the 28th to the 3rd of each month, before April 28th due date, so that I am not charged another late fee.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 21, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: We had bought a tv with the Best Buy 3 year no interest Chase Credit Card. We diligently paid every payment on time. When we went to pay off the remaining balance off our Best Buy credit card (which wasn't even usable anymore since Best Buy changed from Chase) we were going to have to mail a check. We notified Chase using their online system that was checked and stated that it was going to be in the mail on Sept. 14, 2013, a full days before it was due. The check with the remaining balance was cleared on the 19th by Chase. Our account balance went to zero. The following month we received a statement showing that we owed the amount of accrued interest, after receiving a zero balance. We called, and they said they would look and that it was flagged in the system that our check was coming, but they were supposed to check and get back to us within 48 hours, that was over a month ago. We checked our old balances (which can be attached if necessary) and between the months of July 2011, and Aug. 2011, our actually Due date changed from Oct. 5th, 2013, to Sept 16th 2013. Which is shorter than our three year agreement., They have not contacted back, should we seek a lawyer? We just want to get rid of the interest charge and get a zero balance.Desired Settlement: Remove accrued interest and reset account to zero balance.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 16, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Chase Bank is reporting a charge-off on my credit report on an account I paid off in good standing. Chase is damaging my credit!

In reference to the Chase Bank USA; Ref # 588896411667 which was a Pier One Credit Card, opened in 05/2000 and I paid and closed in 2007, Chase Bank is showing as a charge off is not true, I explained and asked Chase fix, this account is one of the same account I have in good standing listed as Chase-Pier. When I went to close this account at Pier Once and paid in full with a check that was cash and cleared via Pier One, Pier One could not find my account number in the Store, so they took my payment anyways, which I paid in full as you can see via Chase-Pier, they said they would submit to their business office. Chase then listed the account they have as Chase Bank USA (they took over Chase-Pier) as a charge off, since Chase-Pier could never connect the account in the store when I paid in full for Chase-Pier; all Chase has to do is Audit that stores records and they will see I paid the account in full! Chase Bank is damaging my credit reports and what Chase Bank has done violates the Fair Credit Act. When I called Chase they said they cannot find such an account but yet, CHASE Bank is reporting their negative information on my credit report and yes, I have mailed and submitted a copy of paid account via check that cleared to Pier One that Chase took over Pier One during and/or before that time. No one is helping and Chase Bank is not fixing and nor will they correct their mistake which is hurting my credit and is obsolete. Thank you, please have Chase Bank Address and fix their mistake asap.Desired Settlement: That Chase Bank removes this account [redacted] via Pier One as being a charge off, which it was NOT I paid account off which account was in good standing and closed the account as well that day. Chase Bank needs to remove this very negative information on my credit reports it is damaging my credit!

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 14, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In March I paid off my Chase Amazon Rewards card. I noticed a balance after it was paid on full. I was curious about what the charge was so I called customer service. The representative was extremely rude, condescending, and disrespectful. I was so disappointed with the experience I decided to cancel my card and end my relationship with Chase Bank altogether. I was told canceling my account would effect my credit. Canceling this card has reflected so negatively on my credit that it has completely destroyed my credit score and any chance of getting a card from any bank. I was laid off in 2009 and, I've worked for years getting my credit back in order. It seems very unfair that Chase Bank's poor customer service has caused such a horrible affect to my financial credibility.

I am working with Amazon to see what can be done as, I would not have applied for the Chase Rewards Card If I hadn't been shopping on Amazon. The card is directly associated with Amazon.com. Amazon's customer service are investigating. I really can't believe they'd associate themselves with this sort of organization.Desired Settlement: I would like the derogatory information removed from the credit bureau and, all companies providing information to potential landlords, employer, credit card companies etc.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 7, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: I needed a new card and went to this bank to get one and they ordered me a disney ATM card and asked if I wanted this new plan that if you swipe your card and not enough is in your account they will pay it for you and charge you a fee if you do not get the money in your account to cover it within 5 days. I said sure. Well my account has had a snowball effect and has now been charged 4 overdraft fees no one at customer service will help you. they get you good on this one. I was told if you had three or more transactions in one day you would be charged only one fee. I was told I had five days to get it in the bank to cover any overage..WRONG!. This is just another way for the bank to exploit you and make money.Desired Settlement: DesiredSettlementID: Refund

I want a refund for all 4 overdraft fees. and any other fees that I have incurred due to what has happened on this account this month to make it go negative.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from Nikole Brooks - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a response was mailed directly to the consumer on January 31, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Review: My account was fraudulently charged and chase denied my claim after initially crediting me. They will not reopen my claim even if I provide a police report regarding the company that has stolen my money.Desired Settlement: $325.14 that I did not spend being credited back to my account! And NOT removed!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on July 24, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted] Sincerely, [redacted] Executive Office

Consumer

Response:

Review: I signed up for a Southwest Chase Visa as indicated above. Before I signed up I called to make sure I was eligible for the bonus, since I have had a Chase card before. The operator said that I should apply and if I am accepted, I will receive the promotion. I applied and was accepted. I fulfilled the requirement of spending $2,000 in less than a month AND paid the $100 annual fee. It seems now that Chase is trying to renege on the deal citing that I have had a Chase card before, even though they APPROVED my application and told me that I would in fact be eligible. I want what was promised to me, which is 50,000 rapid reward points added to my account. Chase did not approve my card with the stipulation that I had already had an account in the past. In fact, they waited until I charged over $2,000 on the card to tell me that I would not receive this benefit. Why in the world would I give them $100 and put $2000 worth of goods on their credit card?? This is very deceptive, I even have mail from them encouraging me to start spending to earn this reward!Desired Settlement: I want my 50,000 reward points that I am owed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

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Description: BANKS, CREDIT CARDS & PLANS

Address: P.O. Box 15018, Wilmington, Delaware, United States, 19850

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