JPMorgan Chase Credit Card

Review: I was making a overseas charge so I called my credit card company and let them know that I am making a charge and wanted to make sure that the charge would go through. I was assured that it would, and was thanked for calling. I found out charge was denied. So I called back and was told that it would go through but once again it was denied so I was told to try again which I did. Yet now it looks like the last two both went through. Now in order to possibly get A refund from company I will have to send it back but it will cost at least a hundred dollars to ship back.Desired Settlement: I would like help in knowing what I should do so that I am not now having been charged twice, having been charged interest charges, being charged to ship item back, and possibly also losing more if item is lost or not accepted by company because of loss, damage, etc

Thanks [redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response I got was:

This is why the charge was declined.

When you called customer service on May 24th you advised as you will be making a purchase in the amount of 193.98 cents for game digital.com At that time we updated the account with this information so you would be able to make that purchase I regret that by the time the merchant processing transactions on May 27th information has expired which caused the transaction declined for security reasons.

Please discuss the return policy with the merchant you will need to contact the merchant to discuss the options for returning the second transaction and discuss any credit that may be due once you have the information you may wish to send the merchandise back to the much and by Federal Express or United Parcel Service so there's a record of the merchandise being sent back.

My response: the information was said to be updated according to the response I got from the letter sent by chase. but by then the sameday it was denied by game digital. Hence why calling back chase and being told to resubmit the charge by chase customer service. I said and for sure it will go thorough? Yet it did not again go through. So a third time I was told by chase customer service to resubmit. Believing that only one charge, the only charge I was trying to make since the beginning when I called chase customer service the first time and told transaction would go through. If the first had gone through like I was told there would have been no double, and triple orders or trys by me.

Chase now after I called and did what I should have, then having to go through more

Additional steps has resulted in great deal of frustration. Chase now instead of providing a solution, chase has put the burden on me to solve the situation. As a result I am unable to return the second item as we are past the window of returns. Had the first charge gone through as I was assured by chase, I would not be in this situation.

Regards,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3rd . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase Freedom Credit Card has a major problem. On the due on your listed on your bill is incorrect. What I mean is that for example it will say 7/28/13 that is it but it means 7/28/13 8 PM EST according to Chase.com or the customer care phone line. It is not correct for the consumer be forced to turn it in by 8 PM EST. if they are located in the west coast. I have been with many discussion with Chase about how if I am in the west coast working late without internet service I am forced to be turning to bill 4 hours prior to it's actual date. But other companies like [redacted] they time stamp your credit card bill based on your actual location example if your in the west coast they will stamp it according to that time. Chase Freedom Credit card is taking advantage of the system. Please call me if you have any question I am happy to explain in more details [redacted]Desired Settlement: I would like you guys to investigate and put pressure on Chase to be equally fair to all consumers just like how [redacted] is. Please call me if you have any questions [redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 2, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Received mail offer 0% int. 14 mos on balance transfer loan. Approved then told the approval would not cover full payoff

Received mail offer 0% int. 14 mos on balance transfer loan. Called number in ad and loan was approved for a payoff balance transfer. Received MAIL to our address that transfer could not be completed because our address was incorrect. Called the supplied number and was told we had a credit card was being sent to us but says transfer would only cover about half of the approved amount. This bait and switch tactic may be an error by their telephone staff but offering us a deal we would have to cancel has a negative effect on our credit an has caused extreme stress to my wife.Desired Settlement: Correct the problem as promised in the first place.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 26, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase (in operation with United Airlines via the MileagePlus Explorer credit card), provides false, misleading advertising on the United Air website.

On February 2, 2015, my father (a senior citizen) and I were looking at flights to Vienna, Austria on the United Airline website (hereafter, United). An advertisement on the United reservation site for the Chase MileagePlus credit card offers enticing advantages for using the credit card to purchase currently-viewed flights by consumers, to include a $50 credit for the flight you are looking at on that site (e.g., my flight was advertised as costing: $1,268.20 - $50 = $1,218.20). Both my father and I, based on the $50 credit perk plus the double miles perk if we used the Chase card to purchase our flights, applied for the Chase card before reserving the flights. We both, at the same time, received notice following the completion of our application that we would find out within 10 days if we were approved for the Chase credit card. I then called, before reserving the flights, the Chase United MileagePlus contact number to determine what our options were for using the card if we were approved. I was told that we could each call United reservations when approved and switch the reservation from our own credit cards (e.g., the US Air card which I eventually used to reserve the flight) to the Chase UnitedPlus credit card). My father and I then decided to go ahead and book our flights through the United website. On February 13th I received the United MileagePlus credit card with an $18,000 credit limit. I subsequently called United and spoke with a reservations specialist on February 17, 2015 in order to switch my reservation to my new MilesPlus credit card and was told they cannot offer such service as the flights are already reserved under my initial credit card. The Chase Bank advertising offered on the United webpage, combined with the misrepresentation given by a Chase MileagePlus credit card agent on February 2nd, is misleading, inappropriate and false. My father and I would not have purchased our flights through United Airlines had we been informed that the perks offered by the credit card are not available for our now-purchased flights. We each stand to lose over 9,000 United miles, and must each pay the full price of the ticket without the $50 credit as specifically advertised for these flights on the United website. To provide such information on the United website is false and misleading, especially in combination with the February 2nd phone call with the Chase MileagePlus sales representative where I was told we could switch credit cards upon approval. The basis of the bargain of our purchase of these flights was due entirely to the use of the Chase UnitedMileage Plus credit card.Desired Settlement: I am seeking a settlement agreement with JP Morgan Chase Bank via the United MileagePlus Explorer credit card to provide me and additional 9,401 miles earned on this roundtrip flight as advertised by the Chase MileagePlus credit card, as well as take advantage of the $50 credit towards the purchase of my flight which was directly advertised on the United reservations website, for a total roundtrip flight cost of $1,218.20 as well as a total of 18,802 miles earned for this trip.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 25, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I ordered a [redacted] dark spot correction cream as a present to my close relatives B’day and paid from my Chase card acct ending 9641. I have been a Chase customer for a while and make payments to Chase acct right away even before the due date and maintain a zero balance all the time.

I disputed this charge appeared in my credit card and the service I got from Chase was inferior. The dispute process got delayed since the Chase web site having issues and didn’t let you upload the supporting docs and I had to wait until they send the dispute docs via regular mail and mail them back my dispute. The reason I had to dispute the product was that [redacted] customer care didn’t follow specific instructions and the product delivery got delayed and arrived after B’day party. I already provided the supporting email correspondence to Chase and they refused to refund the money claiming the product hasn’t been returned. When I called [redacted] Customer care they refused to accept the product since it has been over a month.

First time when I called Chase it was within one month period and if Chase web site was not having issues and let me upload the supporting docs I would have been able to returned the product to [redacted] and got a refund.Desired Settlement: I kindly request that Chase refund this money $88.98 since the dispute process got delayed unnecessarily due to their web site having issues and didn’t let me upload the supporting docs on time

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: This company has decimated my credit score over a chapter 7 discharged debt. They have refused to report it as discharged and they have now sold it illegally to a collections company who has also reported it on my credit and also, wrongly, that I have filed for bankruptcy this month. I called Experian and provided proof of the discharge so it will now be properly reported despite what this company reports. My attorney says selling a discharged debt is highly illegal.Desired Settlement: I want them to cease selling this discharged debt and I want an apology for not responding to Experian with the truthful information.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Since early 2012, I have attempted to stop Chase from sending me "access checks" in the mail, advertising low interest rates. Often times I have received these checks weekly or monthly. Since JUne of 2012, I have spoke to representatives numerous times and was assured that the checks would stop coming. Several times I would speak to a supervisor who would then advise that the previous representative did not accurately change my privacy choices. I have spent many hours on the phone with representatives and on hold, only to have the checks start coming again weeks or months later.

During the latest incident, I was assured in July of 2013 that the checks would stop. I began receiving them again in October, November, and now December 2013. It is unprofessional and ridiculous the lengths I have had to undertake to stop these checks from being mailed. I have no interest in borrowing money from them with the checks, and they are an identify theft risk in the mail, which is what I have told them numerous times. Either they are incompetent in honoring my request, or they have a deceptive practice which seeks to constantly change your privacy choices if you don' update them constantly. Either way, I shouldn't have to call them 10 tens and wait on hold numerous times to get them to stop. It is my belief that Chase purposely engages in this practice in an effort to entice consumers to use the "0 percent" transfer offers and run up high credit card debt.Desired Settlement: Guarantee that I will no longer receive access checks/balance transfer offers in any form from chase regarding my Chase Slate account. Otherwise I will cancel the account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes

consumer feedback very seriously. We have fully reviewed this matter and

responded to the consumer on January 20, 2014. They should receive our

correspondence within 5 to 7 business days. In order to protect consumer

privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint at this time. For your reference, details of the offer I reviewed appear below.

I have been contacted by [redacted] from Chase and assured that she is reviewing the problem to ensure that this does not happen again. However, she is still unsure how and why my privacy choices have been ignored for the over the last year. While I appreciate their response and her professionalism for reviewing the problem, it remains to be seen if the checks will stop. I have been advised that it will take three months for the checks to completely stop, so only then do I feel I can successfully consider this complaint resolved. I have been assured that the checks will stoop at least three times in the past and yet they continued.

Please contact me if you have further questions.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: Tried calling credit card company and got a promotional survey which I was not able to opt out of.

I called the credit card company for my chase freedom card about an issue at about 3:00 on Sunday, August 16th. I was unable to skip the promotional travel survey before I could talk to someone about the issue.Desired Settlement: I would like the company to give the option to opt out of promotional advertising.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on August 26, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: The final statement were shown a $170 fee were charged in 2014. I called the customer service personnel. They told the account data is not being shown so she can't tell me why the charge incurred.

I asked whether other unit can be help for this issue. She said "not as her knowledge".

The account was closed less than a month, did not know why I can't access the data while I am still their customer.Desired Settlement: If the charge is not reasonable, like to be considered to be waived.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Ever since 3/25/2014, when my credit card was stolen, and the new card was issued, I have been having the same problem. I can't see my account information, and can't make a payment online via any web browser, and mobile apps. I have been told twice that I would be contacted regarding this issue to resolve it, but never was.Desired Settlement: I want my online account repaired, and for the tech to stay on the phone with me until it has been restored. I don't want a call back in a couple days.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 4, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

chase was able to resolve my issues and fix my online account. I would like this case closed.

Review: We have contacted Chase Sapphire Customer Service, Chase Online Customer Service, and contacted the local Chase branch in Houston, Texas with no resolution as to where my credit of $333.90.

Attached documentation will show that Southwest Airlines has issued three transactions of $111.30 by via paypal. ($333.90)

Attached is also an e-mail showing that account ending in 9650 is a Chase Sapphire account.

Revdex.com assistance is being requested so that immediate attention may be brought to this matter by Chase Card Services...

Thank You,

[redacted]Desired Settlement: Issue Refund Balance Electronically to Chase Account ASAP.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 15, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Chase, once again please gather you facts including name of individuals that you have spoken to, before sending false letters that address Mr.[redacted] ! Very Unprofessional and Unethical!!!

Review: I have the Chase Sapphire Preferred credit card. One of the benefits that comes with the card is price protection (if I purchase an item with the card and I find it cheaper, including online, within 90 days, Chase is supposed to refund the difference. I purchased a new camera, lens, and other equipment from Houston Camera Exchange on 7/3/15. I found lower prices on several items online (non-auction sites) and submitted a claim through Chase's third party processor, Card Benefit Services (CBS). CBS received the refund request and approved most items. However, CBS limited the refund to only $50 (compared to a $360.99 request) on a camera lens. Several discussions were held with CBS representatives regarding the reason for the limitation. They claim that the refund was limited due to a restriction in the Chase Sapphire Preferred Benefit Guide that, according to the CBS representative, limits a payout to $50 on any items that are in limited quantity. The representative cited a 4/9/15 agreement as his source. I reviewed the Chase.com website to obtain the Benefit Guide. However, the latest guide was effective 7/23/14. This 7/23/14 guide did not contain a provision limiting the refund on limited quantities. I asked the CBS representative what the definition of "limited quantity" was and he responded "30". He then later responded "50" and then later said that a claim would be denied under this exception even if the quantity was 900. He could not show where "limited quantity" is defined in the consumer disclosures. The quantity reflected on the submitted comptetitor showed a quantity of 3 lens in stock. The CBS representative stated that it was a customer servicer issue between Chase and I. When I called Chase to discuss the matter, they stated that CBS is the third party administrator and makes the decisions and that I needed to contact them (which I already had done and they said to contact Chase). Since this is a Chase-marketed card, I expect them to settle the difference.Desired Settlement: Since this is a Chase-marketed credit card, I expect Chase to honor the commitments of their Benefit Guide. Therefore, instead of a $50 refund being offered by CBS, I expect Chase to ensure that I am refunded the full amount due of $360.99 or to cut a check (or offer a statement credit) for the difference of $310.99. The original purchase price of the camera lens [a Sony 24-70 f/4 OSS ZE lens] was $1,199.99. The same lens was found at www.gocpg.com for $839.00, a difference of $360.99.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 10, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I was charged late fees & finance charges on my Chase Speedway Mastercard on several occasions even though I paid on the due date. Some have been refunded and others have not. I have spoken with customer service representatives on several occasions and although I dispute that the payment was late, they stated that if I paid on-time for six straight months, then I would be eligible for crediting of the late fees and finance charge, but that only one could be credited at each 6-month interval. I was fine with that resolution; however, the card is being discontinued (for all customers) and will no longer be active at the end of September, so I called customer service to ask how this would work given the circumstances of discontinuing the card. The answer that I got was basically that I was not eligible for credits because they won't go back and credit the late fees and finance charges, seemingly reneging on the offer to remove credits with timely future payments.

While I now have an understanding of the payment policy, it is very confusing. The statement that I receive simply contains a due date (the 27th of each month in my case). Nowhere on the statement is it obvious that the payment, if made online must be made by 8 p.m. otherwise it will be processed and therefore "late" even though it has been setup for payment on the 27th. There is a note on their website, that I am now aware of, that tells you the cutoff for online payment is 8 p.m., but it is not terribly obvious. If you click on it, it tells you to call customer service for assistance if it is between 8 p.m. and midnight to make a payment today, but this note does not appear unless you notice and click on the 8 p.m. online cutoff payment note. All of this information should be listed on the statement right next to the due date, so it is obvious when a payment will be considered late or not. Unfortunately, it is not. If I schedule a payment on the 27th, then it should be considered paid on the 27th. It should be abundantly clear and obviously stated if that will not be the case. All 3 of the situations that have not been refunded fall under this scenario, where I setup the payment on the 27th, but it was not processed until the 28th and therefore "late". The intent was there to pay on time, and but for a confusing and not so obviously stated payment policy, the bills were paid on time.

I am requesting refunds totaling $138.51 from late fees and/or finance charges on statements from 3/2/2010, 4/2/2010, 1/2/2014, and 2/2/2014. Even though I dispute the "lateness" of the payments, I am willing to honor the spirit of the original agreement about removing one charge for each 6 months that I continue to pay on-time. I'm just not sure how that would work with the card being discontinued.

I am not looking for any sympathy but I would like to add that I did recently lose my job and have only found part-time work since, so the $138.51 means more than it typically would. I have also charged over $32,000 to this card since 2009, and setup payment on or before my due date without fail, so I would appreciate this small favor in return.

Thank you.

Tim BeyerDesired Settlement: Credit of charges

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 13, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I conducted a balance transfer to a Chase credit card, I spoke to the representative and I told them the amount I was looking to transfer as well as what my minimum payment would be. He informed me that it would be 1% of the balance and the transfer fee. I agreed to the transfer, then I received my first bill and it was nothing like was promised me in the phone call. The min balance was 2% and I have multiple phone calls where the rep informed me that my minimum payment would be from $65 to $67 dollars with the amount I was transferring. I was lied to and the manager agreed that I was lied to, but offered to do nothing about it.Desired Settlement: I would like Chase to either lower my minium payment due to 1% as I was told multiple times it would be, or refund me my balance transfer fee and pay the fee for me to transfer it to another credit card company.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase Bank did a credit check on 11/12/13 and 9/22/14 - was not authorized to do a hard inquiry on my credit report. I am a senior citizen trying to move my sons out of this gang infested neighbor. NEVER did I authorize it nor said he"ll yes destroy my credit and reduce my report score by 42 points!!! I am going to the Revdex.com as wellDesired Settlement: REMOVE the credit inquires, really is ruining a families life Chase's mission and vision statement?

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 15, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I asked to have the $95 fee waived and I was told no. I was ready to close out the card and realize I still had the account setup in Amazon so I had two charges. I immediately call the credit card company and explain I wanted to close the account since I did not want to pay the fee. It was either that day or next day I paid the two transactions. Based on my conversation with the person she told me to wait until the two transactions hit my United Miles and close out the account around the 1st of the year. On Jan 7th I closed out the account per her instructions. I received a statement from Chase show the 95 fee plus late fees and interest charged. I called Chase and explain what happen they are only willing to credit the fee and interest charge as of 2/4/1. But they are still charging me $95 annual membership fee on a closed account. I do not want this credit card and I do not want to pay $95 for a credit card. They told me since it past 60 days I have to pay the fee. This is wrong the person gave me false information. Just so you know I have never been late or pay interest on this credit card. Please help me. I spoke to Stefen Prather, senior service specialist who said he can't do anything since its past 60 days.Desired Settlement: I want the closed out account credited for $95 which will leave me with zero dollar balance and good credit.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 11, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I recently filed a Revdex.com complaint for this same issue against Chase a month or so ago and was led to believe that the situation would be cleared up. Chase asked me to send in copies of my credit report with the fraudulent inquiries highlighted as well as my SSN and address they indicated that they needed this information in order to ask the credit bureaus to remove the fraudulent inquiries. I sent them the information they asked for by certified mail and they responded stating "we found that the inquiries were valid" they did not provided ANY PROOF (signature/any details at all) that they indeed had PERMISSIBLE PURPOSE to pull my credit report, I will include the document I referenced that Chase sent to me on May 1, 2014 when you allow me to do so. I noticed another issue here is that they did not even "investigate" all the inquiries that I listed in my original Revdex.com complaint, there are eleven (11) fraudulent inquiries in question here, the document they sent me indicates they only looked into seven (7) of the eleven (11) inquiries which tells me that they are incredibly incompetent or lack basic comprehension skills if this is the case then I do not expect this complaint to go much further and will likely be forced to consult with my attorney.

If Chase does not rectify this situation via this complaint then I will do this the official way via certified mail after which I have their final response to this issue I will then contact my attorney and let her take care of the rest.

Thanks - JoshDesired Settlement: Remove the following fraudulent inquires from my Experian and TransUnion credit report files IMMEDIATELY!

CHASE- 06/21/2012- TransUnion.

CHASE- 08/17/2012- TransUnion.

CHASE- 01/30/2013- TransUnion.

CHASE- 03/03/2013- TransUnion.

CHASE- 03/05/2013- TransUnion.

CHASE- 04/07/2013- TransUnion.

CHASE- 09/05/2013- TransUnion.

CHASE BANK NA- 01/30/2013- Experian.

CHASE BANK NA- 03/03/2013- Experian

CHASE BANK NA- 03/05/2013- Experian.

CHASE BANK NA- 09/05/2013- Experian.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I made a purchase at JFK airport (JFK2003b) on 9/27 for 2 neck pillows. As soon as I got onto the plane to SFO in CA, I realized these pillows were really uncomfortable and wanted to return them. I could not find the purchase receipt and googling the business did not find any phone numbers or return addresses. On 9/30, I contacted Chase to obtain a phone number for the business and a receipt. They did not have either. The first representative sent me to the dispute department, who sent me to the "return protection" department who transferred me to another person since I was again, in the wrong place. After describing this situation to 3 separate people over the course of 33 minutes, I received a claim form which I cannot even submit because I need the original receipt (which I don't have) and something stating the business does not accept returns (also something I don't have). So, as a result, I cannot submit this claim and have wasted so much time for a $20 charge. Your customer service is simple horrible and is the single reason why I use Discover almost exclusively and not Chase. The never use this card outside of the 5% categories simply because of this extremely poor level of customer service (the only reason I used it for these purchases was because my Discover card was stolen).Desired Settlement: I would like a refund of $21.78 for the items I purchase and cannot return.

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 13, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Hello My name is [redacted] I been with Chase Credit card for about a little over a year. I paid them on time with no lapse dates or missing a payment. I was recently told on my Anniversary which was April 1. I would received 6000 points flying miles. My Anniversary has past I have not received those points yet.The card is though Chase I called it will take additionally 20 days. that not what they said. Chase credit card need to keep their word. They say one thing but do another always promising but never delivering. I would like to have my points now. I earned them I should get them. Also they don;t give their customer any extra credit line for paying them on time.I also purchase recent flight from them they owe me points for that as well. I also have a checking and saving account with them as well. They offer all these promising I'm not seeing their offer.I'm not happy with Chase bank credit card.Desired Settlement: I want them to give me my points as well as a credit line for my business. I would really appreciate it.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 21, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Several years back my wallet disappeared along with all my store/credit cards/identification. I alerted CHASE to decline any incoming charges because I didn't know if it was lost, stolen or misplaced for the time being. They confirmed the request, but did not apply it. Within months, unauthorized charges were made to all three cards. I alerted them again, and once again they confirmed, saying they would just close the accounts and re-issue. After a long wait, I contacted them to inquire about the status of the new cards. I was told I would have to go through the whole process of applying again and providing my information. I chose not to, and significant time passed before I realized they never removed the charges and actually made them delinquent accounts. I've requested removal from all three credit bureaus via the dispute option, but they have not done so and it remains on my report.Desired Settlement: I just want their negative information completely removed from all three bureaus. I could technically wait another year or so for them to remove it due to time limitation, but that's not what I was told. I alerted them, several times, and they did not handle the situation properly or correctly.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 23, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.