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JPMorgan Chase Credit Card

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Reviews Bank, Credit Cards and Plans JPMorgan Chase Credit Card

JPMorgan Chase Credit Card Reviews (4971)

Review: I just checked my credit report @ [redacted]nd I see in the comments: Account was in dispute-now resolved-reported by subscriber. I never filed any dispute, I never negotiated with anyone, and I never paid any interest in any Chase Credit Card. That damaged my credit report, and they act unfair with me.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have two chase credit cards, one of them being a Hyatt chase card. Recently I logged into my chase account to find my pay-off balance. My pay-off balance showed I owed a total of $2,133.05, which I paid accordingly. After my payment posted I was hit with an additional finance charge of $27.89. I contacted Chase for assistance but they were less than helpful. It's obvious I was attempting to pay-off my account. It's illogical to think I'd make one large payment, minus a finance charge, only to require me issuing a second check for $27.89. I simply paid what was presented to me per my online account. I rarely contact any bank for assistance, but when I do there is an expectation that someone will try to assist me. Sadly, over the years, any time I contact chase I'm met with opposition rather than assistance. This isn't something I experience with chases competitors and I have been in this exact same situation with them. I have two accounts with chase, both supposedly paid off. I've been a good chase customer and considering chase fails to remain competitive on customer service issue, i'm finding it hard to remain a chase customer. I can't believe chase is willing to lose two card accounts over $27.89. I know it's competitors wouldn't.Desired Settlement: I'm requesting chase either waive the $27.89 interest charge or provide a courtesy credit in the same amount to bring my account to a zero balance.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 02 , 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Revdex.com of [redacted]

Re: Transactions on Chase charge card # [redacted] 1389

Dear Sir/Madam,

I applied for a promotional balance transfer @0% rate with a fee that was charged up front. I made two balance transfers about a month apart. Consequently, these promotions expired on two different dates (one expiring in June 2015 and the other on expiring in July 2015. A copy of the bank document is attached as a proof. The bank intentionally or un-intentionally skipped the exact date. Normally the date is comprised of the day of the month, the month itself. The bank did not mention the day of the month, when all the other date entries contained all the three elements. The logical inference was to pay the final payment on 26th of the month which is the date when the payment is made every month. To avoid any confusion, I contacted the local Beavercreek OH branch. The branch manager told me to pay $12,131.20 at that time and $15,000.00 later in July 2015.1 paid $12,131.00 on 15 June 2015 ahead of the due date of 26 June 2015 and paid $15,000.00 on 29 June 2015 ahead of the due date of 26 July 2015. The statement also shows the hand written amount by the branch manager.

I was surprised to see a finance charge of $81.62 on my latest statement. I never missed any payment and I was never late on any payment. My attempt to resolve this issue with the representative at the Central Office failed. This upset me and I paid the amount of $81.62 on the spot and requested to close my account.

A written complaint was made with the Customer Service of the bank, but the bank refused to refund this amount without giving any reason for its action.

I am now sending this complaint in writing to Revdex.com for investigation.

Sincerely,

([redacted])

See AttachedDesired Settlement: Unspecified

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 17, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: Re: Chase Bank 70,000 point promotion for Ink Plus Visa Business Card

I am writing this letter to complaint against Chase Bank regarding the promotion it offers.

I went to Chase branch ([redacted]) to apply for this credit card on 8/5/2014 because the promotion. The customer service representative had technical issue on his computer so he wasn’t able to submit the application for me. He then suggested me to apply online and call to ask for the 70,000 points to be applied to my account.

I filed my application on 8/6/2014 (see attached email) and I received the card in the mail on 8/15/2014. I made a phone call to Chase Customer Service center on 8/16/2014 and asked for the bonus points. The Customer Service Representative Manager told me to go ahead to spend $5,000 to meet the requirement and contact Chase again to have the bonus point applied to my account. I asked the manager to put the note in my account so I won’t need to go through the entire story again.

As of today (9/10/2014), I have made about $4,000 spending with this credit card. I have contacted Chase customer service via secured message on my account regarding the bonus point. The response I received as below:

Dear [redacted],

Thank you for contacting Chase about the Ink Plus 70,000

point enrollment bonus offer.

In review of your account, we show no record of us

informing you that we will honor the 70,000 bonus point

offer on your account. I sincerely regret that we are

unable to match the 70,000 point enrollment bonus offer on

your account since your account has the $95 annual fee

waived for the first year and the 70,000 bonus point offer

has the $95 annual fee billed. We are unable to change

the annual fee terms on your account.

If you have any further questions, please reply using the

Secure Message Center.

Sincerely, [redacted] Hours: M- F 7:30AM to 4:00PM CT

Account is owned by Chase Bank USA, N.A. and may be

serviced by its affiliates.

Original Message Follows:

------------------------

Hi, I initially tried to apply this card at the local

branch for the 70000 points offer. However, due to

technical problem, the staff suggested me to apply online

first, then, request for the change of offer. I did that,

and when I called and talked the representative, they told

me that I am going to get the 70000 points. I just want to

confirm that I am going to get the 70000 points once I

meet the $5000 spending limit. Thank you.

I am very upset because I did what Chase employees told me to do but at the end, they now refuse to honor what they have told me. Now I am pretty much stuck with this card because I cannot sign up again with the same business. I also have purposely put all expenses on this credit card so I can meet the requirement. I cannot apply another card because it would affect my credit score. I am very upset and I feel I am being lied to so Chase could tie me to this account and not need to give away the bonus as they promised.Desired Settlement: I would like Chase to apply the 70,000 bonus point to my account since I have met the requirements.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had a Chase UNITED AIRLINES credit card in the past that gave me 35000 miles in 2013. I had canceled it in 2014. While at the Ohare airport in Chicago this year the Chase representative asked me to sign up and get 35000 United air points after spending $1000. I told him I had already signed up for this deal last year and just canceled the card. He told me I could do it again and still get the points. So I went on line and signed up again. After spending the $1000 I was notified that I would not get the points again. I would not have signed up and spent the money on that card if I would have known that and would have put it on another card that would have given me a bonus program. I feel like I was lied to and the program was misrepresented to me. I don't disagree with the policy if it is there but was honest with the representative and he was not with me.Desired Settlement: I should get some points for this misrepresentation on their part.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 25, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My entire complaint concerns chase document CTE001 stating in writing that if I am not agreeable to an annual fee increase effective 10/1/15, then I must notify CHASE by 7/11/2015 and will no longer enjoy card privileges. see attachments; complaint to Consumer Financial Protection Bureau

Case number: [redacted] & response from CHASE.Desired Settlement: Refund of annual fee paid in full through Oct. 1, 2015 or reinstatement of card.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 24, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: On Feb. 2, 2015, I paid my BP bill by phone. BP's recording stated that my $44 had been successfully received from my account ending in ####. My payment of $29 was due on Feb 4,2015. I always pay more than minimum, my statement arrived Feb 13,2015 which showed I was being charged a late fee of $35. At 857a.m. Feb 13,2015 I spoke with BP representative Natasha Barnes in India whom transferred me to [redacted] in Springfield Mo who informed me that there phone system showed the payment attempt but since I did not get a conformation number my payment was not applied. BP neither notified or made any attempt to inform me that payment had not been processed. My Feb bank statement will not arrive until March. Requested [redacted] allow me to speak with a supervisor, put on hold for awhile and when [redacted] came back to phone she told me supervisor was too busy to speak with me. [redacted] informed Supv. [redacted] would return my call in 48to 72hours. On Monday Feb 16,2015 past the 48/72hour deadline a person by name of [redacted] of Springfield Mo. called verifying the payment attempt on Feb 2,2015 but they still refused to remove $35 late fee. I then made a $44 payment for March,2015 with [redacted]. Feb 16,2015 receive statement that I now owe them $87 whereby in Feb they have received $88.Desired Settlement: To be made whole in refunding outrageous late fees alone with interest charges. This company has been bilking me with fees since they took over this account. I did not have Chase as original creditor when account was opened. Previous creditor sent me a preapproved card. Since that changeover I have been bilked by Chase. Thank you very much

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 4, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I am writing over a continuing problem I have had collecting a refund from closing an account back in November of 2014. I was previously using a Chase Sapphire card as my primary card but decided to make a switch to the Chase freedom card. As I was canceling my card, I had an item that was going to be returned and refunded back to my Sapphire card. I called chase customer service and they assured me it wouldn't be a problem; that the refund could be transferred to my chase bank account or to another credit card.

I returned the item in December and was traveling for the early part of 2015. After going through my mail when I returned there was a check from chase that I mobile deposited. On that next months statement there was a bounced check fee and the refund payment was rejected. I called customer support and was promptly told I have never had a chase Sapphire card. I gave them the canceled account number and my social security number, and was transferred (for some reason) to the fraud department, who transferred me to the banking department, who transferred me to card services, who transferred me back to the fraud department. Finally, I was transferred to someone in card services who looked up the check number and said they could just issue a new check. 4 hours of a phone call, but I thought that was the end of it.

I still haven't received the check. I call customer support and they say the same thing; that I have never had a Sapphire account. The only option I have been given is to write the correspondence group. I don't want to close my checking account (changing auto deposit and all the bills that come out of the account would be a nightmare), or my credit cards, but if Chase is going to give me this much trouble over a $64.79 check, how on earth can I trust you with my banking account?Desired Settlement: I want my $64.79 returned in my bank account.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 1, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: I have two Chase Credit card accounts. Each account is closed and is on a payment plan to be paid off in five years through reoccurring monthly withdrawals from my checking account. Each month on the 19th an amount is debited for each Chase account. It turns out the 19th is 28 days past the due date (on this plan, no late fee were charged). I have no clue why this payment plan was set-up and went on for five years with the withdrawal date that far past the due date. Anyway, after paying on this for five years and ALWAYS having the money available for BOTH accounts to be debited out of my checking account, Chase did the schedule the automatic withdrawal on Friday, September 19 for one of the accounts. On Wednesday, September 24, I called Chase customer service asking why it was not debited and was told that Chase did not have it scheduled (my other account automatically debited my checking account like always). I went ahead and made the LAST PAYMENT of my FIVE year payment plan with the customer service representative. I was then told that since my normal debit date was 28 days past the due date, that this would be reported to credit agencies as 30 days late. Customer service representative transferred me to the ' Credit Reporting Dept.' ( probably not the actual name of department) so I could ask them to reverse the 30 days past due headed for my credit reports. Upon being transferred, I was told by this department that they do not reverse this kind of stuff, it would have to be the customer service representative such as I had just spoken. I was transferred back to customer service, who said they can't change anything cause it was already reviewed by someone (somewhere...). I then asked to speak to someone up the chain that could reverse it. I then spoke with a supervisor who said that he could 'request' the reversal but he could not guarantee that 'they' would honor the request. I received a notice today saying that it would not be reversed because records show I missed TWO payments. Then later today I get an alert from my credit monitoring saying that this was added to my credit report.

So, after five years of NEVER missing a payment/ALWAYS having the money available for the automatic withdrawal, I get a bad mark on my credit report cause Chase had not scheduled the last payment. And it was was five days (three business days) from the date of the normal debit (19th) date that I contacted Chase asking why the debit has not come out of my checking account. At this time I made the payment once I was told that it had not been scheduled by Chase. So after all is said and done, I have a 30 day last mark on my healing credit report for a payment that Chase did not debit and which I paid within a few days of the normal debit date.Desired Settlement: I would like for Chase to remove this 30 day late from my credit reports.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 21, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase kept on soliciting their credit cards offerings with special bonus points and miles. They also offered point on every dollar spent on their cards. All of a sudden, without any notification, they closed all of my 4 credit cards and voided all my points that was accumulated . When I called them, they said they will let me know the reason, by mail. The reasons were: 1) current loan amount on all open accounts. 2) number of bankcard accounts. Their first reason is completely false since my current loan amount is lower then is has been in about 2 years + I almost always pay my balances in full every month. Their 2nd reason is just nonsense since all the credit bureaus recommend having numerous credit cards, which helps build credit. In fact, my credit score is over 740, which is higher then it has ever been.Desired Settlement: Reinstatement of all cards with all points / miles, plus compensation for this very rude and unprofessional behavior.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 21, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In or about early 2013 I contacted Chase to pay off my credit card and close the account. I confirmed with the associate on the phone that my account would be closed. He assured me that it would. I cut up my credit card and thought nothing of the account. Since I was done with Chase, I did not update my e-mail or mailing address with them. This January, I received a notice through a credit monitoring company that I have a delinquent account with Chase. I contacted Chase, only to discover that they did not close my account, and they permitted two Paypal charges to go through my account—I did not recognize these charges but they were small around $3 and $14.99. Not only that, they charged me late fees and an annual fee of $60. I had no notice of this happening. I thought my account was closed. I contacted Chase, who refunded one late charge and refused to refund anything else. I paid off the account to mitigate the damages done (despite not knowing what these two charges were), but not before they reported this to the credit agencies. I had perfect credit. I have NEVER missed a payment in my life and had a perfect credit report. I have been with Chase for about 11 years. This was their error. I clearly indicated to their customer service agent that I wanted the account closed because I rarely used it but had been paying the annual fee. They didn’t close the account, I suspect because they get credit for “saving” accounts, and when unauthorized charges hit my account, there was no one there to know about them or pay them. I filed a report through the credit agencies, but Chase refused to correct this error. I kept my account open with them because they refused to refund me my annual fee for this year. I do not want the account open. But, most importantly, I needed them to correct what they did—improperly reporting a late payment to the credit bureaus and damaging my credit.Desired Settlement: I should be credited any fees, but, most importantly, the late payment that was reported too the credit agencies should be corrected, deleted, or otherwise fixed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 21, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have a Chase credit card with an access line of $15,000. In July 2015, Chase Credit Cards alllowed total charges of $24, 249.02 to be charged to my account ($4,505.64 from previous statement and $19,743.38 in new purchases. No attempt was made to inform me of going above my limit; charges above $15,000 were not blocked.

On 7/31, I called the fraud department to inform them of unusual activity in my credit card, and asked them to block my credit card account, and to send me new credit cards. No action was taken, and only a note to "review" the account was posted. I called at the end of that week (Friday) to inform Chase that I did not receive new credit cards. The account was not cancelled. Finally, they canncelled the credit card following my call. I went to my local branch to discuss the issue. I was told that the accesse line can be exceeded, and that is why the charges were allowed. This contradicts with a mailing I received from Chase about a month ago asking me to contact them to increase my access limit.Desired Settlement: I woulld like Chase Credit Cards to take accountability for any charges above $15,000. That is $9,249.02. There is a reason why limits are set on credit card and line of credit accounts. Chase seems to have taken this responsibility very lightly and allowed charges over $15,000 to be made without informing me. Also, not blocking my credit card account on 7/31 is not acceptable, since as the account holder, I made that request.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 1, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: First of all let me just say that this card has been in existence since 1984. WE HAVE BEEN A LOYAL CUSTOMER SINCE 1984. Alot of circumstances occur in that many years times, and Understandable about privacy and fraud and all that many other things when it comes to credit cards companies wanting to protect their interest or what have you. What about the dignity and pride of families who lose love ones, and only want to carry out their promises and wishes and kept their memories close? How can one complete or even compare with that? You cannot as no laws, privacy matters, concerns, and decisions can come close to the priceless wishes of the dead and and dying. No person who makes decisions on whom can or cannot pay or make decisions on an account can make a decision on what priceless promises were made to someone between a father and daughter. All they can do is look at this account and see that it has been kept in current standing/ current date/ and no default, and loyalty customer for close to 30 years, but yet when I try and uphold my fathers wishes, and keep his account I am questioned, over and over and over again, sure I am just am authorize user, but I am the AUTHORIZE USER WHOM MY FATHER GAVE HIS PERMISSION TO MANY MANY YEARS AGO, WHO HE LOVED, TRUSTED AND HAVE BEEN UPHOLDING HIS WISHES WITH THIS ACCOUNT. WHO ARE THEY TO QUESTION AND TRY AND TAKE THAT AWAY? THEY WERE NOT THERE, THEY DID NOT FEEL PAIN, CRY TEARS AND HEAR PROMISES BETWEEN ME AND MY FATHER.Desired Settlement: TO KEEP THE CARD THAT WE HAVE HAD FOR 30 YEARS, I'VE BEEN PAYING THIS ACCOUNT AS PROMISED TO MY FATHER, THAT I WOULD HONOR AND MAINTAIN THE ACCOUNT, AND WOULD ALWAYS KEEP THE CARD IN GOOD STANDING TO THE BEST OF MY ABILITY AND EFFORTS, AND I HAVE KEPT THAT PROMISE!!!!! I DO NOT THINK BP CHASE CAN SAY OTHERWISE... HOWEVER I AM ALWAYS INTERROGATED, QUESTIONED, AND ALL THE ABOVE WAS A VERBAL AGREEMENT TO MY FATHER BEFORE HE DIED, AND I HAVE KEPT THAT PROMISE, RED TAPE SHOULD NOT OVERRIDE THAT!!!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 12, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: My Chase Travel Plus Rewards Card was recently converted to a Sapphire Preferred Credit card without my consent. I had 50,000 accumulated miles on the Travel Plus card, value: $800 for any airplane ticket. The Value of 50,000 miles on the Sapphire Preffered Credit card is only $400. I effectively lost $400 value on my card, and received no warnings that this might occur so that I could potentially use these miles before the switch.Desired Settlement: I want a refund either in the form of 50,000 additional miles or $400

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 26, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: On Sep. 27th I called and spoke to a live representative to take advantage of Chase Sapphire 0% apr balance transfer offer. We went over the terms and I asked specifically if the balance transfer will be separate from the every day purchases as I use Sapphire visa card alot. but don't carry a balance to avoid interest. He confirmed it will be and I went ahead and made the balance transfer by mail. When I received the statement on 10/29, I was surprised that the new balance was total of the every day purchases as well as the balance transfer, instead of every day purchase total amount and balance transfer minimum payment listed. I did not understand what I was suppose to pay to avoid paying the monthly interest. I called and ended up speaking to a manager who explained to me that I would need to pay the entire amount by the due date in order to avoid interest on the account. I explained to him since I've never done a balance transfer before in order to understand the offer, I spoke to a live representative who assured me that the balance transfer will be separated. The manager kept repeating that the terms and conditions are on the letter. I explained that since I never taken advantage of such an offer before that I may not have understood the exact term and that was the reason why I called and spoke to a Chase representative to clarify. The manager kept repeating the same thing, not providing any resolution though I offered to pay the entire balance transfer and the every day purchases if he could only cancel out the transfer fee since the transfer is useless for me with their payment set up, lumping everything together. If the live representative had explained that all purchases and the transfer was to be due together I would have not made the transfer. When I spoke to Chase today, they explained again that the terms were written out but my point to them is not everyone understands the bank terms and the live representative who work for Chase did not

explain clearly what would happen. Not only that as soon as the statement was received I have offered to pay everything in full minus the transaction fee. I am not understanding what fee they have incurred at this point not to accept my request. Please let me know if anything can be done with this situation[redacted]Desired Settlement: I would like to pay off my November Chase Sapphire statement in full, minus the balance transfer transaction fee, since Chase will not separate the daily purchase due and the minimum payment due for the balance transfer. I would like the balance transfer fee credited back in my account, making the transaction null and void. Thank you.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 1, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the

response directly with you.

Review: I passed by the Astoria branch on the 9-13-14 to open a savings account.While I was filling up all necessary documents the customer representative told me that I was pre-approved for a chase credit card.I told her that I won't need one at the moment because If I get it the bank will check my credit and I don't need an inquiry on my report.She verified me that they wouldn't run it because its pre-approved and I shouldn't worry.So I gave the ok to proceed.The next day I show that they did check the credit report.When I got in touch with the branch they tried to cover up their mistake by telling me I should read the application.When your banker that you trust and do businesses with is confirming what you asked why to double check.Desired Settlement: Remove inquiry from my report.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 23, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I disputed a charge on my Chase Ink card and Chase didn't take the time to review the information I sent to them and just denied my dispute. I paid for an appraisal with my chase INK credit card, the appraisal was done unprofessionally, and incorrectly. I called chase to dispute the charge, sent countless documents to them to back up my dispute. They had a 5 minute conversation with the vendor and decided to deny my claim. then I reopened the dispute via fax as I was told to do In May 2105. I was never contacted and then today received a letter saying the origional decision was the correct one in their mind. Their customer service and dispute handling is terrible, they are lazy and dont take the time to review the information provided by their client and instead take the side of the vendor who only gave a verbal response.Desired Settlement: I want a refund of the charge that was made since I provided compelling information that the appraisial was incomplete, inaccurate and not correctly done.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 30, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My name is Rev. [redacted] and I have been a charter member and a loyal customer of Disney Chase Credit Card since they opened in 2003. I enrolled in a Payment Protection Plan through Chase as soon as it became available. I continued paying for the option for years without placing any claims, until 2013 when I suffered an accident at work. I covered all my bases and called the number that was provided with every statement for the Payment Protection Plan, [redacted]. However, the customer service agents were not helpful when contacted. They have continued to deny the claim, even though the proper paperwork was submitted and requirements were met. My accident put me in a bad financial situation and the lack of aid from the Payment Protection Plan added to my situation. On the contrary, the Plan dropped me from the insurance without notice or communication from their part.

I have called repeatedly, spending hours on the phone with Chase customer service, but no one can give me a definitive answer about how to proceed. Out of all banks, the Payment Protection Plan through Chase was the only one that did not work with me to help me through rough times. I have tried to reach an agreement of payment with Chase but it has been completely useless and it has continued to negatively affect my credit score and credit report. I have continued to pay as much as possible based on what I am able, $200.00 to $300.00 per month, depending on expenses for the month. Unfortunately, Chase felt that was not satisfactory and has closed my account for further usage and added further negative information to my credit report. Recently, I was forced to borrow money from family members in order to bring the Chase account up-to-date making a payment of $5,000.00 (five thousand dollars), as it was affecting my credit in a very negative way as well as all my other accounts. At this moment the Chase account is up-to-date but closed.

With this letter, I would like to file, as evidence, that I am doing everything in my power to complete paying this account off without any more delays and I would like to file a formal complaint and investigation on the Payment Protection Plan, which I paid for more than ten years before they dropped me right at the very moment it was needed. At the same time I am carbon copying this letter to the Revdex.com as well as the District Attorney and the 3 credit bureaus. I will not hesitate to take to court the injustice that Chase has committed towards my family and myself in my times of need.Desired Settlement: I would like a refund on the amount of money that I paid for all the months that I didn't use the Payment Protection Plan since the day of enrollment or credited to the outstanding balance in my account.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My wife & I paid off our Chase BP card in December 2013 after obtaining the payoff amount (via phone call) for the credit card in full. At some future point after payoff & closure, it was determined that there were some residual interest charges not paid during the full payout/closure of the account (not sure why this would be the case since we had spoken to a representative about the full payoff amount). We did not receive a letter about any outstanding payments due from our closed account. Chase did send electronic reminders for this payoff amount to my wife's email, which directs you to the Chase.com website. On a side note, we also have two other credit card accounts with Chase that are set up as electronic reminders for payments. When we log in to Chase.com, only our two current accounts show up (not the closed one). Thus, as far as we assumed, the only thing the reminders showed us were our current accounts and not the closed one. On 8/28/2014, I received a phone call saying that we owed $300+ of interest and late fees, which a collector would be coming to me on 9/1/2014. After much discussion with the phone agent & his supervisor, it was determined that they could waive one late fee and that's it. It was my responsibility to know I had some "imaginary" money due to Chase even though I had nothing stating this (no paper trail & no online account details). After another discussion with Chase on 8/29/2014, my wife was able to talk Chase into paying $68+ for final payoff on this "closed" account. What I find despicable is that Chase had known we had our account closed since December 2013 and should have known that closed accounts do not show up on Chase.com, any money owed should have been sent via paper copy or a phone call letting us know any additional amounts (even though I believe that payoff amount should have been the up-to-date amount owed & no interest should have been accrued after that time). I expect more out of a well established credit card company than the first class treatment we received. It is very likely that we will now close our other two Chase credit cards because of the treatment we've received from this Closed account.Desired Settlement: Money back that we had to pay on 8/29/2014 due to interest & late charges.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 16, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had a fraudulent purchase that I reported to chase as soon as I saw it on my account. Chase initially said they would credit me for the transaction. After about a month of research from their fraud department they informed me that the disputed amount of 550 would be taken out of my account because transaction was processed properly or authorized. I have never authorized a purchase from the [redacted] wireless carrier on 5/22/15. The proof they sent me was CNP merchant facsimile draft/authorization log that does not show my signature or pin being used. The description of transaction shows that transaction type was mail/phone. The only time I authorized a purchase from this store was in October of 2014 and I signed for my purchase. I have also requested a a copy of my phone statement for the day of 5/22/15 and I do not have any calls made to this [redacted] store for my authorization to have been allowed. I have also contacted [redacted] and they say they don't have proof of such a transaction happening. [redacted] is not willing to give me any statement because they say they have no transaction record. The store in question that I tried to visit has been closed down. My card offers me fraud protection and I should not be responsible for any transaction that I did not authorize.Desired Settlement: I need chase to honor their promises of fraud protection and refund the amount that was taken from my account due to fraud.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 15, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I spoke to Vice President at [redacted] and he was very helpful and helped me figure out that the issue is on [redacted] system.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Address: P.O. Box 15018, Wilmington, Delaware, United States, 19850

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