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JPMorgan Chase Credit Card

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Reviews Bank, Credit Cards and Plans JPMorgan Chase Credit Card

JPMorgan Chase Credit Card Reviews (4971)

Review: Card reward program has reward point expiration condition which does not property alert the customer.

I have used the card for many years hoping to accumulate cash back point so that I can save it for later use for several years.

Today, I found out that many of my points were expired and deleted without alerting me for many months.

Chase told me that this expiration terms was in the contract and there was nothing that they could do.Desired Settlement: I was my reward point reinstated! Chase also should property inform customer alerting when ever reward point is expiring.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 19 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My Chase Inc Account was charged late fee on 05/12I went to make my payment on 05/12/14, but branch next to my work in [redacted] was closed during normal business hours, due to the emergency. I called customer service they told me that I can make my payment the following day and I will not be charged late fee. I made my payment the following day and was charged $39.00Desired Settlement: $39 refund to my account

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3rd . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I never received a 1099C

I never received a 1099C from account [redacted] that was sent to the IRS. I now owe $1044 by 9/9. I called Chase, was transferred 5 times and then hung up on. I want the 1099C ASAP!!!!Desired Settlement: Proof the 1099C was sent to me and a copy ASAP.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 3, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: Chase initially gave me a credit limit of $6,500 on my [redacted] I had the account for more than a year, and everything was fine. However, over the last few months, I started to notice some abnormalities in my account. In May, I discovered that my balance was more than $8,000. I had several returns from a particular merchant that I use, [redacted] (which I used much more than [redacted] in the months leading to this incident), credited to my account. When Chase told me that since I was "a good customer" they let me go more than $1,500 increase over my credit limit without any inquiry or investigation, I closed the account and initiated an investigation into possible fraud, because the balance was much higher than I suspected. I did not request a new card. When I got my June statement, I made a $500 payment and confirmed that the account closed. Throughout June and July, I attempted to reach the company because their online information showed the account was closed, and I had no way to pay them whatsoever. When my July statement arrived in the mail, I was assessed a late fee, charged $112 in interest, and they list a minimum payment of $404 because, despite my best efforts, I could not make my payment online. Despite my inactivity with the card, and closing the account for fraud, the balance is still almost $7,500. I spoke to Chase on multiple occasions regarding this account, and received nothing but more questions and several rude customer service representatives.Desired Settlement: DesiredSettlementID: Refund

I want them to absorb the extra $1,500 that they credited me, and I would like to set up a reasonable payment plan to pay off the proper balance, which is approximately $5,000. I would also like any fees and interest for the extra balance credited back to my account, as they were not just in charging them.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 30, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: CHASE , AS OF THIS YEAR SENT ME A FORM 1099C REFERENCE THE AMOUNT I OWED TO THEM INFORMING ME THAT THEY HAVE CONTACTED THE IRS REFERENCE THE AMOUNT I OWE TO THEM AND THAT I NEEDED TO REPORT THIS MONEY AS EARNED INCOME ON MY TAXES IN WHICH I FILED. PART OF THIS AGREEMENT WAS THAT I WOULD DO SO INORDER TO HAVE THIS NEGATIVE ACCOUNT REMOVED FROM MY CREDIT . CHASE HAS FAILED TO UPHOLD THEIR END OF THE BARGAIN BY NOT CLOSING THE ACCOUNT AND MARKING IT AS 'OK' ON MY CREDIT REPORT AND REPORTING THIS TO ALL 3 CREDIT AGENCIES . THE AMOUNT OWED WAS REPORTED TO THE IRS AND FILED . THIS IS BAD BUSINESS PRACTICES BY CHASE BANK IN WHICH THEY SHOULD HAVE REPORTED THIS ACCOUNT TO ALL 3 CREDIT AGENCIES AS BEING SETTLED.Desired Settlement: I ASK THAT CHASE REPORT TO ALL 3 CREDIT AGENCIES AS ALL THEIR ACCOUNTS THAT I OWE WITH THEM AS BEING CLOSED AND MARKED AS SETTLED AND TO NO LONGER REPORT AS NEGATIVE ON MY CREDIT REPORT. ALSO TO NO LONGER RUN CREDIT INQUIRIES ON MY CREDIT REPORT NEGATIVELY IMPACTING MY CREDIT WITHOUT WRITTEN CONSENT .

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 5 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have been a customer of Chase Mastercard for over 14 years. Without any notice on 1/23/14 Chase closed my credit card account ending in 1871. They did not give me any chance to redeem the rewards I earned which were worth $867.94. This is money that I spent at merchants to earn this money. I have never been late on a payment. The reason they gave for closing the account is that a Chase affiliate closed a business checking account in which I was listed as a signer. That checking account was not closed due to money owed to Chase in any way and it was a business account. It was closed due to my understanding that Chase no longer wants to do business with check cashing companies. I understand that Chase may have language in there rewards program that they can close an account at anytime for any reason and the customer forfeits the rewards which is wrong in this case because I don't owe Chase a penny. I have no problem if they want to close my account but I do have a problem that they are keeping my rewards. I have the letter saying that they closed my account and made me forfeit my rewards.Desired Settlement: I simply want a check for $867.94 for the rewards I earned owed to me by Chase.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase bank has charged me interest inaccurately since I used a zero % promotional check.

In April 2013, I used a zero percent promotional check from Chase bank to pay for a pool repair with a company that did not accept credit cards. Chase has applied my minimum monthly payment to my promotional balance for the entire year, resulting in me paying more interest on my revolving balance. Chase bank is now stating they will assess revolving interest to me from the date after the expiration of the promotion until the date the balance is paid in full, plus assess interest to new purchases, even though both balances will be paid in full by the statement due date. the statement date is May 3 with a due date of May 28. Chase states the promotion expires on May 4 which based on what I read in the promotion terms and conditions means the balance is due to be paid in full without any interest with the close of my statement cycle for May which is June 3. I have sent numerous emails asking for clarification and asking how they are coming up with payment requirements after paying all revolving credit balance in full to which Chase has been extremely difficult in providing straight answers. I feel I have no alternative in resolving this issue without Revdex.com help. I would like my account reviewed for the full year and I would like all interest charged in error to be refunded to me.Desired Settlement: I would like the interest I paid on my revolving balance which was not properly credited for the minimum payment each month to be refunded to me. I would like the interest charged to be detailed out to me and I would like to have no interest charged to me for the zero percent promotion from the date Chase states it expires until the date my statement balance is due.

Consumer

Response:

Review: In February 2015 my family and I began the process of a corporate relocation. A part of this process was to submit a change of address to the USPS. We relocated to the Philadelphia area, and proceeded to receive forwarded mail from our previous address. A few of the bills lagged and incurred late fees and late credit reporting because of the lag. One of these was my Chase credit card bill. The first notice that I received notifying me that my account was overdue was in April. I immediately went to the bank, withdrew a cashier's check to make the funds immediately available, and mailed the check to Chase. A week later I received another notice that my account was past due and my payment was not reflected. My cashier's check was mailed back to me because the account number wasn't referenced to their liking. Chase proceeded to file a 30, 60, and 90 day late on my credit report. Seeing as this problem was a result of re-situating in a new state, I submitted an appeal to the credit department at Chase explaining the situation and requesting that they kindly remove the negative credit reporting as a courtesy. Upon calling back to follow up today, the crediting department notified me that because the statements that we did not receive were not returned to Chase, our claims are invalid, and unless we call USPS and have them write a letter claiming responsibility for the issue they would not reconsider. I called the USPS to see if I could obtain such a letter and was notified that unless I still had the actual envelopes in my hands, they could not do so. I didn't have the envelopes because I never received statements until April. I am up against a deadline to fine housing for my family and cannot obtain mortgage approval with this hanging over my head. Even after expressing this to the crediting department's customer service person over the phone today, she refused to budge on the evaluation and decision. I am disgusted with how Chase is handling this matter- especially after the other company that we had the same issue with dealt with the matter promptly and respectfully. The card is entirely paid off! There is a zero balance on the account and they still refuse to help.Desired Settlement: I would like for Chase to extend us the courtesy of removing the negative credit reporting by next Friday, without any further proof that this occurrence was a byproduct of our recent relocation. I would like to receive a letter confirming said resolution, as well as an emailed copy of that letter, and a phone call to keep me apprised of the status of the resolution process. I need to be able to find housing for my family by month's end, and it all hangs on this matter.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 19, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have been using Chase freedom credit card for 8 years already. In 2010, I added an authorized user and got a new card for him. Since then, my credit card worked sometime and did not work sometimes. I called chase and was told nothing wrong. In 2015, I added another authorized user under my account. Since then, Mine and the first authorized user had problem to use the card. I called Chase and they kept asking me why I didnt use the new chip card and I told them I never received a new card with my name on it. I told them that Chase issued a new card with a different expiration date whenever I added an authorized user under my account. Because three of us are using the same credit card number, it looks like issuing to me but I cannot use the credit card when it was not under my name. Now, I and the first authorized user cannot use the credit card and what the rep can do is to tell me I have to wait and sound like it was my fault not to use the new card. Now my online order cannot ship because the credit card did not go through. I was so upset about it.Desired Settlement: I need chase to issue two new cards with a different credit card number for two of my authorized users, so chase will not mess up my credit card again. Chase should issue me credit if the product was out of stock because of the delay of payment.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 19, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I was sent a letter that Chase was closing my bank account and when asked why, they had no reason. So, they closed my bank account. About 2 weeks after, I tried to use my Chase credit card and it wouldn't work. I called the number on the back of my card and asked them why I was unable to use my card. They informed me that they closed my credit card account. And I asked them why they didn't let me know before they closed it that they were closing it. They said that they'll send a letter a few days after they close my account. How can they run a business this way? I had bills that I set up to be automatically debited every month. And I also had points left on my card that amounted to $126, which they informed me that since the account is closed, I will not be able to use it.Desired Settlement: I want the dollar equivalent of the points I have. And I also want them to change the way they handle closing credit card accounts (closing my account before telling me it was closed so I had no way of taking care of what needed to be taken care of) and for an explanation as to why they targeted me since I have been dealing with them for about 6 years and have never had any issues with them.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 21 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: TRANSUNION CREDIT REPORT : ACCOUNT NAME : CHASE / BANK ONE CARD SERVICES : BALANCE : $ 0.00. Please be advised that this alleged Chase credit card account is not mine and I request that it is deleted from my credit report. In not recognizing the above alleged account as posted to my Transunion credit report as mine, I contacted Chase Bank by telephone to investigate. Chase Bank advised me that this alleged credit card account was not opened with them but with Chase Bank / One Washington Mutual Bank. I informed them that, to my knowledge, I had never had a Chase Bank / One Washington Mutual Bank credit card and could they please send me proof in the form of any documentation / statements they have on file. I was advised that they could not do that as all data about this alleged credit card account had been purged from their files. Chase Bank advised me that this alleged credit card account had been sold to [redacted] LLC on February 27th 2009. [redacted] LLC / [redacted] Management, Inc. state they are the servicer of the aforementioned alleged credit card account number, however, in their records my name had been changed. I had never used this name and it should not be associated with my social security number. [redacted] Management, Inc, also state that they began servicing a Washington Mutual Bank Account not a Washington Mutual Credit Card account or Chase Bank / One Washington Mutual credit card account on July 10th 2009, five months after Chase Bank say that Chase Bank sold the alleged account to [redacted] LLC as an alleged credit card account. The only proof [redacted] Management, Inc. have provided me with regard to their servicing an alleged Washington Mutual Bank Account are two photocopied statements of an alleged Chase Bank credit card account in my correct name with an address I have never lived at. From my own investigation this address is not even a residential address. For the purposes of due process in writing, and to give Chase Bank the opportunity to cease posting this alleged credit card account to my credit report I sent a letter June 5th 2015 requesting that they send me any proof they have that this alleged credit card account belonged to me or delete it from my Transunion credit report. They ignored my request and simply confirmed the alleged credit card account information as correct. This alleged account is not mine and I request that it is deleted from my Transunion credit report.Desired Settlement: Deletion of alleged credit card account from my Transunion credit report.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 15, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

The disputed credit card account has been deleted from my Transunion credit report.

Regards,

Review: I applied for a Chase Business card around May 4, 2015. The application contained all of my contact information including phone number, email address, and physical address. After completing the application, a message appeared that stated there may be additional information that would need to verified. I assumed there would be something in the mail or a phone call given. After two weeks of no answer of whether it was approved or denied, I called the automated application status. The message received stated the application was still pending and an answer would be available in 7-10 business days. I had not been contacted at that point by any of my contact sources. On June 28, three weeks after the first call to the automated system , I tried again. The message stating it was pending and an answer would be given in 7-10 business days was repeated. I called again in order to speak to a live person. The rep who answered my call informed m that the application had been denied due to lack of verification of my address. She verbally stated the address that was listed on the application and I confirmed that it was my physical address. She stated a verification was mailed to my home. I told the rep that I had checked the mail everyday since the application was submitted and that nothing concerning the application had come and that no other contact point had been attempted by the company. I was referred to the department that handled the business accounts and again was given the same information. I was told that I could resubmit an application because the original had been closed out because it was outside of the 30 day window. I informed this rep that I would not because the original application dropped my credit score which was nearly 760 at the time of the original submission. I did not feel I should have to take another hit because of an address issue that could have been solved with a phone call or email. Had the automated system be accurate, I could have spoken to a live representative prior to the window closing. Even as the application had been denied the system still showed it as pending.Desired Settlement: I would like the inquiry deleted from my credit file.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 20, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I have been trying for over 3 years now to get the credit back of 40,000 miles that were debited from my account.

The trip was cancelled due to a medical emergency. I had informed the airline right away and they said the miles would be credited back to my account. The miles were never credited and I called a few months later to inquire what the hold up was. I was told to send an email. My email was never responded to, so then I sent another email. Same thing, no response. Some time then went by since I was dealing with full time work and school and I called them again and sent in a letter. This time I received a response but they stated that since a year had gone by that it was too late to replace the miles. I then was asked to forward my email that I sent out months early. I did,but I was told they changed their program around and that they could not help me. I then called a number that I was given that I was told was Corporate. Same response. I was told that they couldn't find my emails even though I forwarded the ones I had sent out earlier (this time 2 years had passed). I have been routed in a circle between United, Mileage Plus and their Program Affiliate and no one is taking responsibility for their extreme mishandling of my account. I am even still a current Mileage Plus holder and a United customer and they have been treating me horribly even when I offer to show them the emails and letters. After dealing with this for such a long time, I was now directed to call your organization to see if there is anything you could do to help me. I greatly appreciate your assistance, and if you need any further information please do not hesitate to contact me. Thank You!Desired Settlement: All I am asking for is what had been promised to me over 3 years ago. I am asking for a credit back to my account of the 40,000 hard earned miles that had been debited or simply a replacement ticket with the identical itinerary that was booked.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: chase amazon will not help me to get a late fee removed and the customer service is hatefull and will not get me to a higher manager or ceo on the phone. My account was late because my social security check when into the back a little later and the credit union sent it later because of the holidays on the 4th and I have had health reasons as well company will not help me to get the fee removed or to put me on there hardship program I told the company why I was a late they showed no wiliness to help and acted like they did not care when some has a hardship. this for my chase amazon account.Desired Settlement: removed the late fee or put me on a hardship program. I was just about a day late the payment was processed on the july 7th and my bill was due on the 6th my bank only process on business days and was closed on the 3rd.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 24, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have contacted Amazon/Chase credit card services many times regarding a fraudulent charge on my Amazon/Chase credit card, and the bank refuses to stop and remove payment on the pending fraudulent charge:

07/20/2015 Pending ASUSCOMPUTER $332.89Desired Settlement: stop and remove payment on the pending fraudulent charge:

07/20/2015 Pending ASUSCOMPUTER $332.89

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 5, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I have the chase Ink Bold credit card with last four digits [redacted] Based on the terms, Chase will rewards 5x points for Internet, cable, pone, office supply. On October 14, I made a purchase of 450 dollars with my internet service provider (webpass) for my internet services. However, Chase refused to honor the 5x points claiming that the service providers has categorized their merchandize as "professional services". I told Chase that I am willing to send them the invoice/receipt to prove that it's in fact an internet services. However, they refused and insisted I had to work with my service providers to change the category classification. However, how they categorize that is really the business between chase and the service provider. As long as I can show that it's in fact an internet service fee, Chase should honor their ad.Desired Settlement: Chase should make proper adjustment.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 30, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: In August 2013 I applied for a Chase credit card after receiving an advertisement that stated new customers would receive $200 for opening an account. I transferred a balance and made a purchase for $476 with the card. After receiving my first statement, I contacted customer service to see how to obtain the promised $200 per the promotional offer. The customer service representative stated that nothing further was needed on my end and that the $200 would be applied to my bill after two billing cycles. This did not happen and I again contacted customer service, who told me that I did not meet the requirements needed to qualify for the promotional offer. I explained that I had been misinformed per their customer service on a previous occasion and that I was unaware there were any requirements to fulfill. At this time, the representative sent my complaint for review. I received a letter on 1/20/14 stating that upon further review, I still did not qualify. I called customer service on 1/26/14, and was directed to manager [redacted], who stated that I was misinformed and that she would personally see that the situation was rectified and contact me soon. I never heard back. I again contacted customer service on 3/15/14, and spoke with manager Stephanie Lavender, who stated that she would speak with [redacted] at the beginning of the following work week and personally contact me by the following Friday. I still have not heard back.Desired Settlement: I would like Chase to apply the promised $200 to my account. I was misinformed per Chases's customer service about the requirements of the promotional offer. Had I been properly informed, I would have happily fulfilled the requirements to their specification.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 24, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase sent erroneous late payment records to the credit reporting agencies and refuses to acknowledge there was an error with their payment systems.

I was notified by a separate third-party bank that is handling a refinance of my primary residence that my credit report was returned unsatisfactory. I have never had any blemishes on my report - for 20 years of my adult life - so naturally I was very concerned. Upon obtaining the credit report I came to find that a credit card account that I have held for 20 years was reporting two late payments - one in August and one in November of 2014. The account is held with Chase Bank, and because I have never paid anything late on any account in my life I contacted them immediately. They are claiming that they did not receive my electronic payments in those months and that there is nothing they can do for me. I assured them that I made the payments electronically as I have for TWENTY YEARS on this account and their answer is that no one reported any problems with their website and since I didn't write down my confirmation numbers I must be lying. Of course no one reported anything - I was never informed of my late payments TO even KNOW there was an issue! How would anyone know?!! This was six months ago! In addition to being unwilling to help me, I am flabbergasted that a company would destroy the credit of a 20-year member without doing that consumer the courtesy of a phone call informing him that there must be an issue since a customer that has a flawless 20-year payment record is about to have his credit destroyed - and give me the opportunity to pay immediately before adverse action was taken. Any other bank that I am a credit bearing customer of would certainly provide that service I am sure, as I have many acquaintances that have said they have experienced that after learning of my situation. Chase admits that they did not attempt to contact me about the late payments and they reported the issue anyway. My credit report includes an enormous history of accounts that have been satisfied appropriately for the lives of each account. I implore Chase to acknowledge that there was an issue within their IT system that they have yet to identify that has caused this issue and to correct this negativity on my credit report. I am now unable to obtain a refinance of my home due to their technological gliche that they will not acknowledge. Please help me.Desired Settlement: Chase must acknowledge that there was an issue within their IT system that they have yet to identify that has caused this issue and to correct this negativity on my credit report. I am now unable to obtain a refinance of my home due to their technological gliche that they will not acknowledge. The manor in which they have handled this is DISGUSTING. This is an OUTRAGE and shouldn't be taken likely - a flawless consumer credit rating is very difficult to obtain and should not be this easy to de

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 1, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Failed to comply with advertised offer.Desired Settlement: On June 26, 2014, I opened a Chase Southwest Credit card. The advertised offer was 10,000 miles upon opening as bonus points and 25,000 miles after spending $3,000. I received the first 10,000 miles, but not additional miles. I would like to have the 25,000 miles credit to my rewards, and if so, to have my card re-opened. Customer service was extreamly poor and did not even spell my name right in correspondence, nor offer any solution to issue.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19 2014 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I bought a supplement for my cat on Amazon.com about 2 years ago. Chase bank had some discount offering at the time if I create and use Chase bank credit account. I opened the credit account, and after I the purchase at Amazon which was about $15. After the purchase, I immediately called and paid off all Chase credit account charge to avoid any interest. I thought I paid off everything, and they didn't send me any mail or charge, so I thought it was all paid off for sure. They started emailing me for late charge about year later, I spoke to them on phone and complain that I never received anything on mail, thy told me "it was paperless, and online only account", but they never notify me how to check my account nor my account number to log-in to check the balance. Anyway, I paid the charge that they claimed that late charge and penalty about year ago which was about $30. I thought it was done for sure. They started sending me email again for late payments few days ago. I just called and disputed the charge, but just to avoid they keep charging me more I paid $31 as they demanded me. I asked them if it's final charge and they will not charge me anything for sure, and the phone operator told me "no sir, you will have another bill and you have to check with us in few days" I believe it is fraud business they are doing.

Product_Or_Service: Credit card

Order_Number: [redacted] For

Account_Number: [redacted] ForDesired Settlement: DesiredSettlementID: Refund

I want they stop charging me the charge and preferably pay me back all the late charges they kept charging me.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes

consumer feedback very seriously. We have fully reviewed this matter and

responded to the consumer on January 9, 2014. They should receive our

correspondence within 5 to 7 business days. In order to protect consumer

privacy, they have been advised they may share the response directly with you.

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