JPMorgan Chase Credit Card

Review: Chase derived negative credit information from: [redacted] Inc., which I have disputed since the stolen wallet

incident at [redacted], Market and [redacted], San Francisco with [redacted], 2004.

[redacted] refused to remove negative credit that does not belong to me; I have no deragotory collection items,

nor do I have bad debt. All my credit is , Paid as Agreed.

Reference Letter: [redacted]

Please assist me in clearing this up with: [redacted] and [redacted].

I do deserve A-1 credit with a High Credit Score.Desired Settlement: Removal of negative credit reporting to businesses, banks, credit card companies , etc. Innocent of all charges of bad debt.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 20, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have a Credit Card with Chase Bank. I did not receive my May statement by mail so when I called customer Service I was told that due date had passed and there was a $25 late fee. I told representative that I wanted to pay this account in full just remove late fee and accept my payment but they refused to remove late fee. I have been calling Chase customer service for over 2 months and even spoke to supervisor but they don't care. My June statement has a $35 late fee which they want to waive but I told supervisor if they had waived my May late fee this account would have been paid in full and there would not be any more fee or interest charges. I even went to post office and post master acknowledged that I was not receiving my mail In May. I told Chase representative to close my account. My account is closed now but still has a balance which I want to pay.Desired Settlement: I would like Chase Bank to take responsibility of their employee's unprofessional behavior and not to report my payment being late. As soon as they agree to accept this proposal I will make a payment in full. All Banks do courtesy adjustment with late fees but Chase is not one of them. As of now I am willing to pay all late fees and interest charges that I was disputing before just for the sake of avoiding negative things on my credit report. If Chase does not agree then I would like Revdex.com to share my experience with all consumers.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 22, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is in response to decision which was made by Chase Bank. You asked why here? so the answer is I have made several attempts to resolve my issue with Chase Customer Care Representative and Supervisors but they did not care. Nobody from Chase wanted to fix my problem. Chase claims that they take consumer feedback very seriously but I believe that they don't care about consumer and leave them no choice but to go to a third party to resolve their issue with Chase.Furthmore, I was contacted by Chase Executive office but they had no intention to resolve my issues. I am very disappointed with Chase Executive office and would like Revdex.com to share my complaint and comments with people of United States.

Review: On 9/30/2014 I made a payment on my credit card of $100.00 which was my September payment. On 10/31/2014 I made a payment of $100.00 which was my November payment. On 12/1/2014 I made a payment of $58.00 which was my December payment. I made these payments via the internet on the Chase web site. My bank has confirmed these payments were debited from my account. Today I was going to make a payment via the Chase Web site and found that my account was past due. The $58.00 payment made on 12/1/2014 was not applied to my account creating a late fee and a past due account. I have never been late and until recently have never paid the minimum payment due..... always paying considerably more. I called Chase and was unlucky enough to speak with a lady that would win the award for being rude. I explained the situation and all she would say is "Chase didn't receive the payment and would I like to make my payment at this time". I continued trying to explain that Chase would have had to receive the payment or it wouldn't have been debited from my checking account. Again all this woman would say is that Chase didn't receive the payment. Expecting someone to help me with this was evidently expecting far too much. I hung up and called back. Spoke with [redacted]. Nice guy but still had no suggestions other than "would you like to make a payment today? I can take that payment over the phone". The real source of frustration in this situation is that the consumer feels as if they have nowhere to turn. It's obvious Chase is not concerned about complaints to the Revdex.com but as consumers trying to resolve an issue with a large bank such as Chase that's all we got and they know it. I don't know where I can turn if this issue is not resolved but I did close the account today and will pay the account off using a balance transfer from a new card.Desired Settlement: I want the $58.00 applied to the account and any late fees that apply removed.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 31, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have mulitple charges that were supposed to credit me back. And now I've gotten some fees I would like the $750. Of fees and chargesDesired Settlement: I would like the credit charged back to my account I have had way to many charges. And fees from late charges and returned fees

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: On Friday, 9/20/13, I contact JP Morgan Chase customer service to report that I had not received the debit card issued by the State of AZ for the Nutritional Assistance (food stamp) program. The agent took the request and advised I would have a new card by 9/22/13. The card has still not arrive by today's mail. I contacted Chase again, and was advised there was a slight delay in sending out cards, but I could expedite the replacement card for a $15 fee. This was not an option offered when I called on 9/20. I asked for and spoke with a supervisor who advised she could not expedite a new card and I would receive the replacement card on 9/27/13.

When I asked for her supervisor, she said she was the supervisor on duty. I asked her for the person who signs her paycheck. She gave me the name Wilson, but said he doesn't take phone calls.

Basically I got no help and nothing was done to correct the issue from my initial call.Desired Settlement: 1. I would like a new debit card expedited to me, so I can purchase food.

2. I would like a letter of apology from the supervisor who would not do anything to help.

3. Suspend the supervisor without pay for 1 week, so that she might understand not being compensated, and perhaps she will have a little more empathy, compassion and find a way to help!

4. I would like a call from "Wilson" the Customer Service Manager that doesn't take customer calls!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 26, 2013. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Sincerely,

Review: Please Help,I really try my best to be on time with my payments... I have 0% APR with Chase Blue Print. I called sometime in October to check when my promotion will end coz their bill only shows 10/2014 w/c is kinda misleading. Then they told me that my promotion ended already. After I realized that I need to make payments right away I did what I can to pay it all of in October. Please help contact Chase to waive the fees for me..11/5/2014 total charges of $35.14This holiday season w/ a lot of expenses... $35.14 is a big deal.

Account_NumberDesired Settlement: DesiredSettlementID: Refund

Since they refused to waive the fees for me, I made payment today.Please help contact Chase to refund the fees for me..11/5/2014 total charges of $35.14This holiday season w/ a lot of expenses... $35.14 is a big deal for me.Hoping to recieve a good news from you regarding this matter.Thank you.Best regards,[redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 12, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase has failed to recognize my complaints from 2008 onward, regarding the removal of my husband from the account due to charges during separation.

I have contacted Chase Bank NA on numerous occassions dating from 9/2008 onward. I have pleaded with them to remove my ex husband from the account and they said no. He had his own card and they finally closed the account at my request in 2009. I am being told there were charges made to the account as late as 2011 and this absolutely impossible. I cut the card up and if it were truly closed, the card he had would've been declined. As of 5/2014, I am no longer liable for the account per the divorce decree and refuse to have any further dealings with Chase Bank or Midland Funding and will sue both if necessary. It was not until I submitted the divorce decree that I began getting phone calls and letters and people knocking on my door harassing me.Desired Settlement: Remove me from the account per the divorce decree that was forwarded to both Chase & Midland 6/2014 and disputed through the credit bureaus multiple times prior to 5/2014. [redacted] lives in Houston, TX and due to domestic abuse there is no contact. He is solely liable for this account. I am to be no longer liable for this account and it is to be promptly removed from my credit report.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 31, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase has provided information to the credit bureau that does not match other records they have provided and they are unwilling to work with me on a settlement for the account. I received a 1099C showing a discharged amount of $14843. I called to discuss and the balance is $16849.21. I requested an explanation of the difference, but the representative could not provide one. He stated that upon discharge not late fees or interest accrues. I requested to settle this account. They offered $12,000 as a settlement. That is not reasonable. I asked to reduce it and he said he could not.Desired Settlement: I want this removed from my credit as they are providing information on my credit report that is damaging.

They are also unwilling to provide a reasonable resolution which does not allow me to repair my credit and resolve

this.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 8, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: On numerous occasions I have contacted BP Card Member Service asking that my husbands credit card be canceled and they refuse to cancel the service.as a senior citizen I believe I am being victimized by this company.Desired Settlement: Just cancel the service and leave me and my husband alone.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 8, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase advertised 50,000 frequent flyer miles for signing up for their Chase rapid rewards credit card. The "fine" print said that it was for new card members. I previously held this card, but had cancelled it. As such, I considered myself a "new" card member and didn't read anything in their advertisement that indicated otherwise. As such, I signed up for the chase rapid rewards credit card a little over a month ago and fulfilled the agreement of spending $2000 in the first 3 months in return for the 50,000 rapid rewards points they offered.After fulfilling my end of the deal, about 1 month AFTER I received the card I received a post card from Chase indicating that I didn't qualify as a "new" card member because I had had the card within the last 2 years. This is very upsetting to say the least and I feel outright cheated.This definition of "new card member" was not indicated in any of the paperwork or agreements that I could find. And if it is, it is clearly buried so as to mislead potential customers. I have normally had a good relationship with chase and am extremely disappointed that they did this "bait and switch" technique, especially on a card that has an annual fee associated with it. If they fail to fulfill their promise, I view it as a case of false advertising at the least if not out right fraud and plan to pursue the issue as such.

Product_Or_Service: Chase Rapid Rewards Credit CardDesired Settlement: DesiredSettlementID: Other (requires explanation)

As I fulfilled my part of the agreement to include paying their fee, I expect them to fulfill their part of the contract by giving me the promised 50,000 miles. In future advertising they also need to clearly and openly define what they consider to be a "new" card member in their advertisements.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: On 11/15/14 I purchased a round-trip ticket from Denver, CO, to South Bend, IN, from 2/13/15 to 2/15/15 connecting through Chicago (Confirmation [redacted]). I paid extra to get first class seats on all 4 segments of the flight. Total paid was $645.19 with my United Airlines Chase Card. Transaction number was [redacted]

Unbeknownst to me, after purchase United changed the return segment from South Bend to Chicago to coach class without any form of refund to me (the other 3 segments were still first class).

I paid extra for first class service on all 4 segments of the flight. But United did not provide it nor refund any of my payment. That's fraud.

Twice (not once) JP Morgan Chase Credit Card supposedly reviewed my fraud claim after the incident and somehow determined the charge was valid both times. I have no idea how United's business practice isn't fraudulent. They knowingly sold me a service without providing it to me.

Chase Credit Card is supposed to protect me from fraudulent businesses. But in this case, I have legitimate concerns that they want to protect their business partner's concerns (United Airlines) over mine. That's wrong.Desired Settlement: I don't know the difference between coach class and first class for the ticket I purchased on 11/15/14. If United can show me the difference, I'd be open to that as the amount refunded.

Or have United give me an upgrade certificate to first class on a future flight.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 6, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I was part of a company in [redacted] and moved to ** thus no longer being part of the c ompany and requested paperwork to be sent to me several times from chase from several supervisors and was told it was in the mail so I could get my name removed from the account in question. when I left [redacted] the account was in the positive and therefore no issue with removal of my name from the account and removing my responsability to anything involved with said acct. now 8 months passed and still no letter to get notarized and several contacts with chase about my standing with the company they were now owed money from, and still no paperwork to remove my name and accountability to said acct, one day I get a call notifying me that the acct was going to collections and my reply was allbeit very irate at this point at the level of unprofessionalism displayed by chase and the ineptitude of its supervisors that assured me that the paper was in the mail for me to fill out several times, and I was told I was being taken off the contact list for the acct and I would no longer be bothered as a result of this acct, now today I get a letter from a collections agency about me oweing them almost 1 thousand dollars... this company displayed a total lack of professionalism in handling my situation and disreguard for the circumstances involved and just continued to come after me as if I was in [redacted] running up this debt they were pursuing antyone they could sink their teeth into... I realize this debt will go on my credit because im not paying someone elses bill, but the way they didnt do anything they told me they were going to do and now think theyre coming after me for it is gross... they pulled up on their computer very easily that it was not the card that I had cut up in late october when I knew I was leaving [redacted], but instead the other card holders card making all the transactions and ran up the bill after I requested several times for paperwork to remove myself from the account.Desired Settlement: multiple solutions... remove this bill from my credit report and go after the person that ran up the bill and stop harrassing me. check their supervisors and figure out why this was handled so grossly, and revise how they handle business accounts when a party breaks from the company they were associated with and provide a more user friendly format to deal with such matters and not so much red tape that causes people like myself to be harrassed and get black marks on their credit report from the ineptitude of their employees.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 3, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase bank filling a 30 day late notice in regard to my chase credit card, with out sending me a statement by email or mail. Chase contacted me a week after the 30 day period and informed me there was a over due balance on my credit card. When I became aware of the issue, I paid the balance in full immediately. The funds were available in either of Chase bank accounts to pay the balance, there is no reason the balance would not have been paid, had I been aware of the balance.

This was an oversight, I did not receive a statement, an email or an alert from chase.Desired Settlement: I would like Chase bank to remove the 30 day late notice from my credit report, being that I was not aware of the balance, and did not receive a statement in regard to the balance.

I feel that I should not held responsible for an oversight made by Chase billing the postal service or both.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 25, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Account fraud, miss-information provided to lacate card holder

I will outline the events of the past 4 days for you to better understand my frustration and concern.

10/28/2014 9:11 pm Received a text message that a charge of $5.59 at an inbound telemarketer was pending and please text back if this is a legitimate charge or not. At the same time I also received an e-mail with the same information.

10/29/2014 2:32 am Texted back (2) no this is not a legitimate charge.

10/29/2014 7:01 am Received text to call ([redacted] ASAP.

10/29/2014 7:18 am Called ([redacted].

Informed that there were fraudulent charges on my account:

$5.59 @ 9:12 pm 10/28/2014

$120.00 @ 9:42 pm 10/28/2014

Closing account 5512 and issuing new card overnight for delivery on 10/30/2014.

10/29/2014 10:22 am Received an e-mail from Chase;

Researching the fraud.

Closing account 5512 as discussed earlier.

10/29/2014 3:50 pm Received an e-mail from Chase;

Instructions to continue using 5512.

Overnighting new cards.

10/30/2014 12:43 pm Received an e-mail;

Rejected Transaction on 10/30/2014 in the amount of $15.00 to Dr. [redacted] MD Inc.

10/30/2014 12:43 pm Received text message;

Rejected Transaction on 10/30/2014 in the amount of $15.00 to Dr. [redacted] MD Inc.

10/30/2014 12:44 pm Responded to text message (1) transaction was ok.

10/30/2014 12:45 pm Received a text message instructing me to have the vendor reprocess the transaction.

10/30/2014 12:49 pm Placed call to vendor Dr. [redacted] MD. Inc. instructing them to process the transaction again.

Transaction failed again.

Informed vendor Dr. [redacted] MD. Inc. that I would issue them a check for the $15.00.

10/30/2014 6:19 pm Placed call to ([redacted] informing Chase that I had not received the replacement cards promised on 10/29/2014 to be overnighted.

Spoke to telephone representative [redacted], explained the entire situation and what I had already done.

Looking at my account [redacted] relayed to me there was no indication on my account that a fraud had taken place and that account 5512 was still open. I immediately signed onto Chase online and informed [redacted] that not only was account 5512 closed but in fact a new account 9916 was opened and so was account 8093. At this time I asked to speak to a supervisor.

Speaking to Supervisor [redacted], she informed me that there was a third card issued on 10/30/2014 because the card issued on 10/29/2014 was ââ?¬Å?lost in the mailââ?¬Â. I quickly corrected [redacted] explaining that the card issued on 10/29/2014 was not due to be delivered until 10/30/2014 and therefore there was no possible way she or anyone else could determine that the card was already lost in the mail. After receiving this incorrect information from [redacted] I requested to speak to a manager. Manager [redacted] came to the phone and I explained the situation to him. [redacted] informed me that there was in fact 2 new accounts set up for me, one ending in 9916 and the other ending in 8093. He told me that 9916 was created for normal issue, usually 2 weeks, and that account 8093 was created for overnight delivery, expected 10/31/2014. At this point I was getting agitated as I felt customer service was trying to tell me anything to get off the phone and close this issue. I told [redacted] that I fully understand that the fraud was not a result of something Chase did or did not do but I expected better customer service. I explained that I transact between $100,000 and $200,000 each year on this account and I did not like the fact that both [redacted] and [redacted] were telling me whatever they could that would end this issue, NOT GOOD CUSOMER SERVICE.

I would like an explanation as to what happened when account number 5512 was compromised resulting in the creation of account number 9916 and the creation of account number 8093. I am deeply concerned about the safety and security of my account and account information atDesired Settlement: accurate accounting of the events that took place for the period 10/28/2014 thru 10/30/2014

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 07, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Had autopay set up on my interest free credit card to pay the minimum payment every month on an interest free credit card. When the end of the promotional period was arriving, no notice was given. At first, Chase tried to tell me that I should have received one mailed out. They had the wrong address (I have not lived at that address for more than 3 years). Then they told me that they didn't mail out a separate one, but that it would be part of my usual monthly statement. Again, wrong address.They had my email on file the entire time but couldn't send me a courtesy message... instead, stealthily waiting until the period had passed and then notifying me of a EIGHT-HUNDRED DOLLAR FEE! (basically the accrued interest).I immediately called to explain the error and ask why I never received any notice. The customer service representative tried all the above described, then began to negotiate. How about 50% off the interest, [redacted]? The next guy offered 75% off. Either way, in good faith, I think this is abominable that they do not send proper notice when such high fees can be incurred. I immediately paid the outstanding balance on the original charge, and am awaiting their customer service manager to reverse the sneaky fees.

Product_Or_Service: Chase/Best Buy credit card purchaseDesired Settlement: DesiredSettlementID: Other (requires explanation)

I simply want the outrageous interest fees repealed. I have since paid all the other charges so that I contend the balance should be zero. They also should take a better look at their policy to advise customers of payment dates beyond just the simple monthly statements (by the way, I went at looked at the statement once the customer service rep directed me where to find it online, and it was very subtle - even if I got one I'm not sure I would

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 19, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: The issue began when I became aware of a balance with Chase that I did not recognize; we had lost our card and were not receiving statements. I don’t know if the issue was with the post office or with Chase, either way, I did not know about the balance. I asked them to please investigate the charges and to send me any documentation of the charges. They insisted that their fraud department would have to investigate the charges. During the investigation I contacted [redacted] on January 19, 2015 and told him my issues. He stated that he would remove the last 3 months’ worth of fees (that’s all his system would allow him to remove), he would "re-age" the account, and would re-open the account. He also stated that by re-aging the account it would remove any derogatory information from my credit bureaus. I confirmed this with him several times. I recorded this portion of the conversation with [redacted] because I do not have much faith in Chase. After this conversation with [redacted], I waited for the results of the Fraud investigation and was under the assumption that [redacted] had updated my credit bureaus. A few weeks passed and I received a package from [redacted] works in the executive office of Chase. The package stated that the investigation was complete and concluded that no fraud had occurred. Their evidence was copies of statements. I felt this investigation was insufficient and incomplete. I contacted [redacted] immediately and told her the statements did not really help me. I needed copies of receipts or proof of delivery, anything that could prove I made these transactions. She refused to provide that documentation and said the statements were enough to end the investigation. Exhausted with this whole process I have decided to put my dispute of the transactions on hold until a later date. I will resume making payments but I wanted to make sure that the account was "re-aged" and reopened. So I asked Ms. [redacted] what the status of my account was. [redacted] stated the account was still closed and had not been re-aged. I then told her about the call that I had with [redacted] on 1/19/2015. [redacted] stated she would listen to the call and call us back after she listened to it. She did not call back. We had to call her several times and leave a few messages. We finally reached her on 2/18/2014. She stated that the results of the investigation will remain the same and that they will not re-age the account and will not reopen the account. She said they do not have to do what the previous associate ([redacted]) promised. I am exhausted with Chase. I have nowhere else to turn. I feel like I am being discriminated against. I am being treated differently than other customers of Chase. I feel like any other customer would not have to go through all of this. When a representative tells you that they will be removing derogatory information from your credit bureaus you should be able to believe them and trust that they will do what they are saying they are doing. I do not know why Chase is refusing to assist me. I do not understand why Chase continues to lie to me. I do not understand why Chase is allowed to discriminate against me or treat me differently. The call was recorded. I have the recording and so does Chase. The associate LIED to me. Chase needs to rectify this issue ASAP since they are reporting false information the credit bureaus.Desired Settlement: I would like them to do what they said they would do -waive the fees, update with the 3 credit bureaus as not being past due ever and reopen my account.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 26, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: On feb 14 I tried to make a payment using my mastercard and it was declined. I came home and auyomated system told me I had balance of 66$ some dollar remaining. Last I checked I had credit limit of 5600$ which I recently fully paid off. I log in to my account to find out my balance has been dropped to 700$. I call in to customer service and am told my account went under a 'monthly review' and it was decided to lower my balance. I told the rep this was unacceptable because I was bot warned about it and it was extremely embarassing to swipe the card and have it declined. She said a fairly new and small team was set up to contact and notify customers about such changes and my account was probably overlooked. Well how convenient for the bank!Desired Settlement: I chose 'repair' because I expect this situation to be rectified immediately. It took chase 3 yrs to lower my credit card limit, just when I paid it off??? I am disgusted and upset. I expect my credit limit to be restored.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 23, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Hi,I am writing this complaint in regards to my credit card accounts. Today Aug. 8th I tried using my card and it was declined, I tried another one of my chase cards and that one was declined as well. I then logged into my account and was very surprised to see that my accounts were closed. I don't even know where to begin, I have been a chase customer for over ten years now and have recommended many people to chase and this is how I get treated!? I called customer service and they just give me attitude and didn't tell me whats going on. The least chase could have done was inform me before, that my cards which I use on an everyday basis would be shut down. How do you do that to someone just decide one day you're shutting them down for whatever reason, some people rely on using their cards and don't walk around with thousands of dollars on them. To make matters worse chase steals my points that I rightfully earned, over 230,000. Now my credit score will be shot because my 7 accounts were closed and I didn't close them, does chase even care that now I wont be able to get a mortgage all because I use my card and pay my bills unlike so many people who don't pay their bills or just open up cards to earn points,close them and reopen new ones to get more points. chase says they care, from here it seems you care about yourself and not the fact that I have been a loyal chase customer for a long time and have always made my payments on time, maybe that's not what you want, maybe you would rather see people struggle and pay interest. I'm so disappointed with how I have been treated and I cant imagine such a large and reputable company would treat people the way I just got treated. I hope there's something that can be done about this matter in a timely fashion.continuation from my desired settlement(as I have run out of characters)listed as closed by the consumer or removed from my credit report. I can only hope that chase will do the right thing here and figure out a solutionThank you for your timeDesired Settlement: I would kindly request that my account be reopened, at least some of them and/or that I be allowed to transfer all my ultimate rewards points to my united account as well as earn the 14000 united miles that I would have earned from card ending in [redacted] had it closed out as well as the additional 4000 UR point from card ending in [redacted] had it closed out.Also if my cards cant be reopened I would like a refund for all the annual fees I just paid. I also would like for all my accounts to be

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 19, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I was at the airport and there was a booth with a salesman behind it, promoting free Southwest airline tickets if you sign up for a Southwest Visa Card. He said that I would receive 2 round trip tickets to anywhere in the US and some exotic places. The only requirement was that I pay $99 annual card fee. I signed up, got my card, and started using it. Kept looking at Rewards info for Southwest to see if I had received points (50,000) that were promised me. After a few months I contacted SW and was told that I needed to purchase $2000 within 3 months of getting the card. NO ONE EVER TOLD ME THIS REQUIREMENT WHEN SIGNING UP AT THE AIRPORT. Complained to SW. They told me it wasn't their guy at the airport, but Chase Credit Card. Called Chase and spoke with Bill Hamilton. He told me it wasn't a Chase guy, but a SW guy. But that he would put in a request for the trial to be repeated. He also said to just confirm it with SW and gave me another number. Called and spoke with Kathryn Person, who again refused to claim the airport salesman, saying it was Chase. They told me when Chase sends them info they will give me my points. Just got a letter in the mail from Chase and confirmed it on the phone with Makaio Turner, a Senior Service Specialist with Chase. They will not honor the agreement with the man at the airport, who they assure me is not from Chase.Desired Settlement: They need to require a full disclosure from airport salesmen and they need to honor their agreement.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 03, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase bank filed a 1099C on credit card account [redacted] which is a cancellation of debt. This was reported to the IRS and the taxes were paid. The balance on my credit report as per the law should reflect a 0 balance as this debt was cancelled, yet it is still reflecting a balance with the three credit bureaus Experian, Equifax and Transunion.Desired Settlement: I would like this account [redacted] removed from my credit profile with the 3 credit bureaus, Experian, Equifax and Transunion or at the very least have them reflect the correct balance of 0. Thank you in advance for your help and cooperation!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 13, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.