JPMorgan Chase Credit Card

Review: I do not have a Chase Sapphire card, but would like to apply for a car if they provide rental car insurance in Ireland (most cards/insurers do not). All of the following happened on 6/15: I read online that Chase provides rental car insurance in Ireland so I called customer service to confirm. They said I need to have a card before they would tell me the benefits. I called another number. They said the same thing, but advised me to call 888.320.9961 to inquire about benefits. I called that number and they said they could not give me exact benefits unless I had a card number. I called again. Another woman (Michelle) confirmed that Chase provides global coverage without exception. So I applied for a card online and was approved for a $32,000 limit. I called back to confirm my coverage now that I have an account. They couldn't confirm my benefits without a full card number. They sent me back to customer service. They couldn't help me and sent me back to benefits with my card number. Benefits said they do NOT provide coverage in Ireland. I asked them to close my account. They said they couldn't because they provide benefits only and that I'd need to call customer service again. Sound convoluted? It is insanely convoluted. I finally hung up after spending 90 minutes on the phone with Chase. It is outrageous to me that I need to risk my credit and financial standard before I can even see what I am signing up for!Desired Settlement: It is outrageous to me that I need to risk my credit and financial standard before I can even see what I am signing up for! And then, even when I was approved for a card, I received inconsistent answers with what I was told before.

I want my account closed. I want the credit inquiry wiped from my credit report. I want the $32,000 in open credit wiped from my credit report. I want letters confirming all these actions.

And generally, it should be a law that credit card companies make their terms available to their customers before the customer applies. You wouldn't buy a house without knowing the terms of the loan first. You shouldn't be expected to apply for a credit card before reading the terms either.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 24, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have a credit card with Chase bank. I have never missed a payment and I tried to make a purchase it was declined, I called Chase Bank and they said my account was closed with no further information.Desired Settlement: Reopen my account

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 06, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Consumer

Response:

Review: My entire chase account (banking and credit cards) were hacked about 3-4 weeks ago. All my money in my banking accounts were withdrawn to the hackers account.

Also, all my Ultimate Rewards points in my Chase Ink Bold credit card was withdrawn to cash and deposited into my Chase checking account. I had everything resolved EXCEPT Chase will NOT take the cash back out of my checking account and put the UR Points back into my Chase Ink Bold account! I spoke to several supervisors and several people from all different departments. NOBODY is willing to get this fixed! I need the cash amount taken back out of my checking account and put the points back to my Ink Bold card. It was about 113,xxx or 118,xxx points.

I did not authorize this transfer! Chase should resolve all fraduelent activities in all of their customers accounts. This is NOT hard to do, someone just needs to put some extra work in and get it done! Please do NOT make this into a legal action. I only want it fixed ASAPDesired Settlement: As stated above, I want the cash that was fraduelently deposited into my Chase checking account by converting the UR points taken out and my UR Points placed back into my Ink bold account.

The total points were about 113,xxx or 118,xxx points.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 23, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: This is the second complaint I am filing against Chase regarding my Sapphire Preferred Card. The other issue, which hasn't been resolved can be found under complaint [redacted]The new issue I'm having is with their customers support. I signed up for the card because it has travel benefits like no international transaction fees. I've notified the security department several times about their travel plans, yet they still block charges I am trying to make and cause a huge inconvenience.I went through the process twice today in trying to get a blocked charged to go through while traveling in Brazil and the security team was asking for information I've already provided to them.I understand they are trying to be proactive and prevent fraud, but I shouldn't have to notify Chase every single time I need to make a charge while traveling.Desired Settlement: I want to have a credit card that I monitor and notify the chase team if there are red flags, without them assuming for me. I would also like my annual fee waived for the following year (after the first intro offer).

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 15, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Consumer

Response:

Review: This is the first time I checked on my Credit Report and I found out that I have a Chase account that was past due, closed, and charged off. I don't know what account was this. I don't know where this Chase account came from. I don't receive any mail that describe this account either. I don't receive any phone calls that address the account below.CHASEAccount Name Account # Account Type [redacted] Balance Past Due Date Opened Account Status Mo. Payment Payment Status High Balance Limit Terms Comments[redacted] Credit Card $1,506.00 $1,506.00 1/1/2004 ClosedCharge-off$4,000.00Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the Chase company to email me of their explanation of this, and to remove this account from my credit reporting.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 26, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have a Chase Credit Card with purchase and cash balances and I do not feel that they are compliant with the Credit CARD Act of 2009 Section 104 'Application of Card Payments' [(b) Application of payments: (1) Upon receipt of a payment from a cardholder, the card issuer shall apply amounts in excess of the minimum payment amount first to the card balance bearing the highest rate of interest, and then to each successive balance bearing the next highest rate of interest, until the payment is exhausted.]

Below is correspondence that I have had with the company. Please see paragraph beginning "Your last statement dated 04/07/2013..." as it clearly indicates that payment beyond the minimum amount is being credited towards the balance with the lower APR (instead of the higher APR).

Dear ,

Thank you for contacting Chase regarding the cash advances

on your account.

I would like to assure you that the statement made earlier is accurate as per the Credit Card Act for 2009. When we

receive your minimum payment, generally it will be applied to your account beginning with the balances carrying the lowest APR, and then to the balances with the highest APR. Any payment amount received that is over your minimum payment will be applied to your account beginning with the balances carrying the highest APR, and then to balances with the lowest APR.

Your payment will first be applied to your statement balance. If your statement balance is paid in full, the

remaining amount will then be applied to any current activity.

If you have two balances carrying a promotional APR at the same rate, balances that will expire soonest will be paid

first. If you have two balances carrying a promotional APR at the same rate and the same duration, the promotion

which was first established on the account will be paid first.

Your last statement dated 04/07/2013, generated with a balance of $3,054.98 with a minimum due of $71.00 by

05/04/2013. When we received your payment of $200.00, $71.00 as minimum payments was paid towards the purchase balance of $3,052.13 which has an Annual Percentage Rate (APR) of 14.24% Variable. $2.85 was paid towards the cash balance of $2.85 which has an Annual Percentage Rate (APR) of 19.24% Variable and $126.15 was paid towards the purchase balance of $3,052.13 which has an Annual Percentage Rate (APR) of 14.24% Variable.

On 05/03/2013, you made a payment of $800.00, since your previous statement balance was not paid in full, the

payment was applied to the purchase balance on the previous statement of 04/07/2013 of $3,052.13. Hence the

cash advances processed on your account which reflect on the 05/07/2013 statement was not paid off. Any payment

made now prior to the due date of 06/04/2013, will first apply to the minimum amount due of $78.00, then to the

purchase balance and then to the cash advance balance. However, any payment made over the your minimum payment will be applied to your account beginning with the balances carrying the highest APR, and then to balances with the lowest APR.

If you have any further questions, please reply using the Secure Message Center.

Sincerely,

[redacted] Account is owned by Chase Bank USA, N.A. and may be serviced by its affiliates.

DO YOU KNOW AT CHASE ONLINE YOU CAN ....

- Gain instant access to view and download your credit

card information.

- See and pay your bill online

- Transfer balances

- Change your address and much more....

Original Message Follows:

------------------------

The response from 5/8 stating "Any payment amount received that is over your minimum payment will be applied to your account beginning with the balances carrying the highest APR, and then to balances with the lowest APR" contradicts this response. Also, the Credit Card Act of 2009 that went into effect February 2010 confirms that anything over the min payment amount due (not the statement balance) should go towards the balance with the higher interest rate. Please research this item. If your response is based on Chase policy, please advise. If there was an error resulting in non-compliance with the regulatory change in 2010, please investigate.Desired Settlement: Investigation of payment distribution on credit cards that carry a purchase APR and a cash APR. If non-compliance is confirmed, interest charge adjustments to be made on my card as well as others that may be impacted. Compensation from the company for time spent on this ongoing issue.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 23, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Dear Sir/Madam: In February 2013 Chase Bank made an error and withdrew a different customer's check inadvertently out of my Chase checking account. This in turn caused my checking account to be overdrawn. To cover this overdraft to my checking account, Chase Bank took $350.00 from my Chase Credit Card account. I never signed up for any overdraft protection on my credit card nor checking account and never knew it existed on my Chase Credit Card until this incident caused by Chase Bank withdrawing someone else's check from my account. We have tried to resolve this matter from its inception back in February 2013/March 2013 with the Chase Bank and since that time discovered it still had not been completely resolved because the Chase Credit Card company continues to charge me overdraft interest for something their establishment did internally and incorrectly that caused a domino effect, effecting both my checking account and my credit card. Back in March 2013, Chase bank presumably fixed the errors caused to my checking account and at that time $350 was credited back to my credit card. However, Chase Credit Card continued to charge me overdraft fees for this $350 that was their (Chase Bank/Credit Card Co) internal error to begin with. I thought the matter was completely resolved, however, I discovered it was not. I had been out of country, and now that I am back in the USA I am trying to resolve this matter. Therefore, in October 2014, I went into a Chase Bank as instructed by telephone Chase Credit Card representative because the credit card representative said they cannot correct error because do not have access to checking account to see what transpired. So I went to Chase Bank (on [redacted]) in Stockton, California and spoke with representative and his supervisor ([redacted] and [redacted]) and the Chase Bank supervisor ([redacted]?) spoke with Chase Credit Card supervisor and agreement reached to give me 10,000 reward points which could be converted to $100 cash to apply towards bill and reverse all credit card overdraft fees for the past 90 days to cover the erroneous overdraft fees from February 2013 up until then because their computer system will only allow him to reverse charges up to the last 90 days. However, Chase Credit Card company continues to charge me overdraft fees from October 2014 and continuing and on December 4, 2014, when I telephoned and spoke to their Chase Credit Card representatives (Supervisor William [redacted] and next level supervisor [redacted]) they indicated they cannot reverse the charges that were since charged to my credit card account and that those charges will continue until their Chase Bank provides their Chase Credit Card something in writing. I am tired of the runaround for a mistake made to my account by the Chase organization be it their bank and/or credit department. Two separate attempts in person to and through the bank to resolve this matter and several telephone calls to the Chase Credit Company have not brought resolution to this matter. My credit card account is being charged for something the JP Chase Morgan establishment caused and it seems they cannot get what they need from each other so this matter can be completely resolved, which their establishment caused and is still causing. Grant it, it's not a lot of money, however, it is the principle of the matter. It is their internal error, and I am being penalized by being given conflicting instructions on how to resolve it--first told to go into the bank branch and now they (Chase Credit Card Company) are saying I need to provide them a written communication to say the charges are erroneous and that a written communication from the bank is needed. I am tired of the runaround for a mistake made to my account by the Chase organization be it their bank and/or credit department. Please assist in getting them to resolve this matter to reverse and end these overdraft charges to my credit card account. Thank you.Desired Settlement: Chase Credit Card Services to reverse and end overdraft charges to my credit card account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19 2014 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thank you very much for your assistance in this matter.

Review: I received notification on July 3, 2014 that the credit card had been closed due to delinquency. The representative spoke to my husband who informed me of the call. I contacted the customer service department today (July 4th) and was told that I had not made payments, and therefore the card had been closed and reported to the credit bureau. I informed the representative that I had not been notified of any problems, and that I had received emails that my payments had been received, but no emails that the payment was reversed. She informed me that according to her records they had attempted to send letters two times (which I did not receive any letters; email or postal service), they had attempted to call but noted that the phone numbers were removed because they were wrong, and they spoke to someone who claimed to be the spouse but refused to give them any information or even a name (clearly not me). They revoked the card as of June 12th without my knowledge. The problem is that I paid my bill every month, and as of January 1st 2014, there were no problems. Since January 1st 2014, when I paid my bill, Chase reversed the payment several days later and charged me a late fee without letting me know they had reversed it. This happened in January, I have made 7 payments since January 19th, and all of the payments have been reversed without letting me know they were reversed. I received no emails about the reversal and no letters in the mail. The only thing I received is the notification that my payment had been received. Then suddenly my payment in July (same bank account) goes through just fine? When I spoke with the supervisor she refused to help with the situation. She informed me that because the letters that were supposedly sent, were not returned, they assume I received notification. I asked the supervisor why I receive emails stating my payment was received, but no email saying the payment was rejected. The supervisor also could not tell me why my payments were reversed, and/or why some of the payments went through and others did not. She also could not tell who they supposedly spoke to when they called the wrong phone numbers.Desired Settlement: My main concern is that it be noted that I did pay my account, and that the report to the credit bureau be removed. Clearly, I made 7 attempts to pay my bill and would have cleared the issue up had I been told they were being reversed, or if the supervisor could even tell why they were reversed. To tell a customer their payment was received via email makes the customer assume that their payment has been made (especially since previous payments had zero problems). If Chase chooses to inform the customer via email that their payment has been received, they should also inform the customer via email that their payment has been reversed. Sending a letter through the postal service that was never received and that the customer has no proof that the letter was ever even sent, should not be a means for a company to say they attempted to contact the customer. Obviously Chase has the ability to contact me via email to tell me that my payment was received, they also have the ability to contact me via email to tell me it was reversed. I can understand reporting someone to a credit bureau when they have not made their payments, clearly that is not the issue here.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase credit card services charged fees on my account in error and refuses to reverse.

I did a balance transfer from my Chase credit card (account [redacted]) on 07/08/14. I received a bill the following month for $9.93 which they say was accrued interest on my account. I made the payment online of $9.93. It was returned unpaid on 08/21/14 with the note payment was returned for "miscellaneous reasons." I made the payment again on 09/06/14. Again the payment was returned unpaid on 09/06/14 for "miscellaneous reasons." This time they tacked on $9.93 interest. I called Wells Fargo bank where my checking account is drawn and they told me the payments were never submitted by Chase and they never return payment for "miscellaneous reasons." So when I called Chase they gave me an account number for a Citi Bank credit card account that was closed as being the account where they were trying to process the payment from. Where they even got this account number is a mystery to me. Finally I sent a check for $9.93 and they still insist I owe them $10.07 for fees regarding this account. This is totally an accounting error on Chase's behalf. I feel I owe them nothing and have to pay this to maintain my good credit and I want to be refunded all the interest I have paid on this account. I made the payment originally on time and Chase, who we bailed out at taxpayer's expense, can't even process a payment correctly. They have only agreed to reversing $0.02 twice and $0.10 once and are holding me responsible for this accrued interest. I called Chase customer service and gave them on last chance to reverse this fee of $10.07 before I filed with the Revdex.com and they refused.Desired Settlement: I am asking for $20.00 to include the $9.93 which I don't believe was properly assessed due to the date I did the balance transfer originally and the closing date on the billing cycle and the $10.07 I am forced to pay to close this account for good.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 11, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and reserve acceptance of their resolution until I receive it in writing and a check is included for the amount I have asked.

Review: I called Chase and want online also to find out what my balance was so I could completely pay off my account and close it. I told the lady on the phone and online that I would be mailing in a check and assumed it would take 3-4 days for it to get there. I was given an amount that would take my account to zero and close it as of when we thought it would get there (and it did). To my horror I got a bill a month later stating I owed an outrageous amount in interest for a few days. Either the person on the phone and online chat lied to me or Chase if being unethical. When I called and questioned this they told me they didn't care and to pay it. I will never use Chase cards again.

Product_Or_Service: credit cardDesired Settlement: DesiredSettlementID: Refund

Take the unethical charge of $60.90 off my card and cancil my account like they said they would with nothing being owed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 13, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I opened my Chase Freedom card in January 2013 and took advantage of their promotional 0% APR for 24 months. In March 2013, I contacted customer service because my statement was reflecting the promotional offer only lasting 18 months and this was supposed to have been rectified. As of my June 2014 statement, the promotion somehow ended even earlier. Upon contacting customer service, I was informed that it had been changed to only a 15 month promotion. Customer service has refused to rectify this bait and switch promotional APR issue.Desired Settlement: I would like the APR promotion to be fixed which entitled me to 24 months at 0%.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3rd . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Recently I was out of town for work, and when going to charge my hotel room my card was denied. I figured I was out of town no big deal, later the next day I tried to use my card again for dinner and again it was denied. When returning to my hotel I then called chase who informed me my account was cancelled. I was not given any warning that my account was being closed; I have never been late or missed a payment. I was not close to my credit limit and have been an all-around great customer for nearly 5 years. The only reason the lady on the phone could provide was because chase decided to do background checks on numerous customers and was just closing accounts for anyone who happen to have a criminal background. Now I understand I made mistakes when I was in my teens and have since worked very hard to write my wrongs. But for chase to cancel my card over something I had done over 10 years ago without any warning is ridiculous. This is an act of blatant discrimination and uncalled for. To not even send a letter informing me I was being cancelled for no reason and leave me stranded out of town with no options is crazy. Finally I pay a $99 year fee for the card they cancelled, I demanded a refund for the serviced I paid for and was unjustly cancelled on, she told me this was not possible and refused to give me any further information as to why the card was cancelled and why they would not refund me the services. The $99 is not nearly as upsetting as the continued discrimination I face due to a crime committed and already paid the price for 10 years ago!Desired Settlement: Refund of the 99 and file charges for discrimination.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 29, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I requested by phone to be removed from their mailing lists for credit card offers, and offers continued arriving. Offers come in my name for the business credit card, but the business listed is non-existent. When another attempt was made, the request to be removed was outright denied. As I said, the business they're sending offers to does not even exist.Desired Settlement: I would like credit card offers to stop.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 13, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have been a customer in perfect standing with Chase since 3/1/2005 and I just received a letter telling me they decided to close my account because "legal action has been taken against me" which isn't true.

If they want to close my account that's fine with me but as the same time they are preventing me from redeeming my 39,831 ultimate reward points which are worth about $398.31 (when used to purchase Amazon gift card for example).

Those rewards are mine; I earned by making Chase a lot of profit in credit card fees; they owe me those rewards.

I have informed Chase that I will not pay my credit card balance unless they unblock my reward points.Desired Settlement: I want Chase to unblock my reward account and let me redeem my points or sent me a check for their value (or an amazon gift card) $398.31.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 15, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: While at a restaurant we attempted to pay with the chase card. It was declined, even though the card was used earlier in the day. I had just finished paying off the card, therefore there was no reason why this should have happened. It was extremely demeaning and embarrassing to have that occur in public. I have never had that happen to me in my life. After calling the credit card and speaking to two separate individuals it was determined that it was placed on hold because I paid TOO MUCH of the balance. There was no notice. There was no call to verify the payment. The response said it was because it takes 8days to go thru. On my balance sheet in took 24hours! I found it very demeaning that the credit card company needed to verify what was already taken out of my account. They told me it is in my terms and conditions. Terms and conditions do not demonstrate customer loyalty and satisfaction. They should not be demeaning there customers in that fashion. What if this was an emergency? This practice is unacceptable and unethical. Putting a card on hold because Too much was paid. It was out of my account a week ago why not call and verify then? why did it not block other purchases prior id that explanation was correct? I don't care to be lied to.Desired Settlement: I would like several things: 1 A phone call apology 2. How on Earth is this policy put in place for someone paying too much that has already been withdrawn. Why does it take eight days. to me it seems the credit card company doesnt trust where I get my funds from? Completely out of line! I need a truthful explanation! 3. Stop the lies I used the card earlier in the day and all was fine your excuse does not seem appropriate! 4. I had to use another credit card I didn't want to use as I had just paid this off! and worst of all my dinner was ruined because of this nonsense. I felt very uncomfortable and embarrassed. All because I paid TOO MuCH. I think you owe me a dinner.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 15, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had fraudulent charges posted on my credit card which informed on the same day 15th Aug 2013. Inspite of repeated follow ups I am yet to receive the refund for the amount. I have called 4 times and last 2 times I was told that it would credit back to my account. Then I never hear from them. There is no notes put on my account what so ever. They kept me waiting on the call and hung up after some time with no call backs.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I am disputing two charges on my credit card ARN:[redacted] The total of the two charges is $1500.Chase sent me a letter on 12/24/13 requesting a response by 1/3/14. I was traveling during the holidays and called chase on 1/8/14 at 6:25 PST to request 30 days from 1/8/14 to respond to the letter.I called chase on 2/6/14 to tell them I would be mailing, e-mailing or faxing the file in that day as a courtesy, and that if I mailed it to them it won't be there until after the 30 days. They informed me that they closed the case on 2/5/14, and charged my card. This was only 28 days from 1/8/14. The response was e-mailed on 2/7/14 to chase. 29 Days from 1/8/14. I asked the charges to be removed until the case was resolved. I was told since the case was closed this was not possible, but they would re-open the case and the charges could be removed when it was resolved. This could be months.Please remove the $1500 from my account immediately. I will not be paying them, and this could negatively affect my credit.The phone call was recorded by chase on 1/8/14.Desired Settlement: DesiredSettlementID: Refund

Refund $1500 to my card

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Account Name: [redacted] Account Number: [redacted] Travel Event: 1/2 day bike trip in Barcelona, Spain on Sunday, Nov 3rd, 2013.

Booked Event on 06/12/13 for -22,500 Reward pts

Called before we left on the trip to get the details of how to hook up for this event in Spain. Was told we would get an email the day before our event. Never got an email. Office is closed on weekends so couldn't call to get more details. My wife called [redacted] when we returned from trip to get our credit of 22,500 pts but was told that I, the account owner, needed to phone. Called them in December was told the credit would be applied. Never was. Called again in March 2014 to get credit. Spoke to many people- as I was being pushed around and conveniently lost connection as well. Was told this 22,500 credit would be applied. Still hasn't been applied. Would like to take this to another level.Desired Settlement: I would like these 22,500 point credited back to my account for an event that never occurred.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I called on 1/29/2014 to have my bill pays cancelled for the week. I was told they were cancelled. Bill pays did not get cancelled.

I called chase bank on 1/29/13 to cancel my automatic bill pays for the week since I was having trouble doing it from my phone. The woman confirmed that each of the 4 bill pays were cancelled. I wanted them cancelled because I needed my paycheck for other reasons. I went to the atm on 1/31/14 to get cash out and found out that I only had $26.19 in the bank. I called chase to see what happened to my money since I had gotten paid that day by direct deposit and hadn't used any of my paycheck yet. They told me that the money went to bill pays. I said that they were supposed to be cancelled. The woman I spoke to had cancelled bill pays for 2/7/14 and 2/14/14 which I didn't ask her to do. I didn't tell her to cancel anything for february. Her mistake took my entire paycheck from my account and left me with $26 for the week. I was unable to get the battery for my car with my money. I had to borrow money from someone to get my battery and to buy food for myself and my son. I also barely had enough money from the $26 to have gas in my car for the week to get to work. The bank couldn't do anything about it since the money was already debited from my account. Her lack of listening skills caused an inconvenience to me and interrupted my life in a negative way.Desired Settlement: I would like for any fees incurred to be returned to my account. I would also like something for the inconvenience.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 28, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Several months ago I requested a balance transfer with the Chase Freedom card. The original balance transfer I requested was not accepted, but the professionals at Chase took it upon themselves to grant me a balance transfer of a different amount. This balance transfer was for $1900 and change and they only gave me a credit limit of $2,000. As a result, my credit card is now maxed out at no fault of my own. I did not agree to this amount and would like a credit limit increase. I've spoken to two customer service representatives over the past couple of months, with the most recent being today. The woman today said she could not increase the credit limit until I pay down the balances on the credit cards. The balances I would not have if Chase did not take it upon themselves to max out the credit card I applied for. In my opinion, this is poor business practice. I was looking to make a balance transfer with the hopes of improving my credit and I feel that this occurrence has aided in hurting my credit. I use on Chase for a lot of my banking. If this change is not completed, I will be forced to move all my accounts (checking, savings, credit card, and car loan) to another bank.Desired Settlement: I am requesting a credit card increase of $1,000.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October14, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you.

Consumer

Response:

I am unable to review the response. Please resend.