JPMorgan Chase Credit Card

Review: I called them on 9/28/15.

I reported an fraudulent transaction on my credit card.

The amount was $67.27 charged on 4/14/14.

One of the employees told me that my credit card account would be credited with 48 hours.

My credit account was not credited at all.

The name of the employee is [redacted].

She is at the fraud department.Desired Settlement: my credit card account should be credited for the transaction amount of $67.27 and the interest incurred on the amount.

Business

Response:

This e-mail is to acknowledge receipt of

your correspondence. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and responded to the consumer on October 20, 2015. They

should receive our correspondence within 5 to 7 business days. In order

to protect consumer privacy, they have been advised they may share the response

directly with you.

Review: I filed a dispute with Chase regarding a service performed on 7/24/2013 in the amount $650 paid with my credit card. Chase resolved the dispute in favor of the dermatologist because I did not provide a second opinion from another doctor stating that the service was of "poor quality." This issue stems from the fact I was not given the risks and benefits of the procedure as the doctor now states. Nor did he give me a copy to read as he also states. I had an adverse reaction to Restylane and was told it could be dissolved with another filler if I wanted to go through another procedure that caused more pain and swelling. This is not a case of "poor quality" but rather a case of using a filler that my system could not handle. Enclosed is an email I sent during my recovery period 8/11/2013[redacted] I tried to send you a pic I took yesterday of the bags under my eyes, the result of the Perlane injections. I don't want to send you negative comments but this is awful! August 11, 2013Desired Settlement: Chase should not put the $650 charge back on my card.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 27, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase first lowered my credit because they thought I was a risk. I paid my bills on time and every month. What do they do to me they cancel myDesired Settlement: I want my $4000 credit limit back that you took from me that took a long time to get that kind of credit.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 17, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I heard from friend that Chase had a good deal. To reward new customer who opens a new account they will give $200 dollar bonus after spending $500 purchase. We thought this is a great deal and both my wife and I applied this online.

Guess what, both of our applications are rejected. The rejection reason for my wife is her credit history is too short. Yes, her history is less than one year although she has a very good history and her credit score is 735. I was surprised that they think she is not qualified. Then I found my application was also rejected. The reason is that "too many credit cards opened in the last 12 years." Now I have really hard time to understand my case. Because I have excellent credit history and my credit score is around 750, and I only opened 3 in last two years, and switched one old card to new card without annual fee. I can not believe they are rejecting me by this excuse.

The reason why I can not accept this is because if we are not qualified why we have received so many preapproval invitation letter from many credit institute include chase itself. The point is there is no way that my application could be rejected. Their standard is not making any general sense. I do not know how many people are suffering the same problem, but since I got rejected I expect a lot of people will get rejected.

I do not think this is esthetically right to advertise this way. This their standard is so high, they should put a big red warning on the website to let people carefully evaluate the risk before applying for it.Desired Settlement: they are not doing business with right ethic. I hope they can accept our applications. If they can not accept our application, I want them to restore the damage to our credit history. Because we are extremely honest person, our reputation of honest should not be damaged because their false and misleading advertisement.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 25, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I had problems with the Chase online site, so I mailed in a payment on my credit card ending in 1634. I have ALWAYS paid my bills on time. I had explained the situation and asked that their fee they charge me be waived. They have not credited my account yet. I went online and paid an additional $71.00 on my account. They have failed to credit my account the $25.00. I also am being billed for an overdraft interest charge which I know nothing about. What are they doing? I have been an excellent customer and I do not appreciate this kind of treatment. If my account is not credited immediately, I will report them to additional authorities.Desired Settlement: I want my credit card immediately credited for charges that should not be on there. I want credit for $25.00 plus the overdraft charge they placed on my account which I know nothing about. I am very upset with the way they are handling my account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 20, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I currently have (2) credit cards with Chase: United MileagePlus Explorer and a Slate card. Just recently my account was evaluated and my credit limits on both cards were reduced drastically. Since I have not received a letter in the mail to inform me on why my limits were reduced, I am assuming it's because my debt to credit ratio is high. I have been doing business with Chase now for several years. I have never been late on any payments, and I always pay at least twice my minimum payment. My total credit history is flawless. As for an example in March of 2014 my minimum payment on my United card was $226.00 and I paid $500.00. On my Slate card my minimum payment was $25.00 and I paid $1140.57. I plan on paying off my Slate card in April with a payment of $1440.00.

Lowering my credit limits to what I owe will lower my credit score. I am EXTREMELY angry that Chase would do this to me after I've been an excellent and loyal customer. Why am I being punished for being an excellent customer?? Chase needs to concentrate on their customers that don't pay on time, or don't pay at all.

As I stated previously my Slate card will be paid off as of April 13th, and I plan on paying off my United Chase card by the end of this year. After the cards are paid off I will NEVER do business with Chase again. By the way...did you look at your ratings lately - 1 star?? There is a reason for the bad ratings - TRY TREATING YOUR GOOD CUSTOMERS WITH SOME RESPECT!Desired Settlement: I want my credit card limits changed back to where they were before. My United Card was at $12,000, and my Slate card was at $6,000.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 25, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had my account set on automated payments. I have made payments ontime for years. When I called to make an extra payment it told me my other payment of $58.00 had been made to my account. I made an additional payment of $30.00. Back in 2012 I switched from Wells Fargo to a credit union and Chase was made aware of this change. Now they are trying to charge me a $30 late fee and a $112 payment for October. This is not okay. I also got a letter scolding me saying they are taking away my automated payments.Desired Settlement: I want an apology from chase and a late fee reversal and this taken off my credit report. Is this how you punish someone who has paid online for years? Not okay.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 25, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: Dear Sir/Madam,Chase blatantly misguided me by providing me with an offer for a Chase Slate CC that said there is no balance transfer fee if it is done within 60 days from the time your account is open. This was listed under the Chase Slate card and was specifically referred by the membership rep after my banking account was upgraded to Premium membership. I have the documents with me. But when I actually applied for the Chase Slate card and did my balance transfer online, they charged me a 3% balance transfer fee. When I called them and told them the entire chain of events, they said I did not qualify for that offer. This is blatantly breaking the trust of the customers by promising them something and giving them something else and then telling them you were not promised the original reward in the first place. I am terribly disappointed at how I was played with.

Product_Or_Service: Chase Slate Credit Card

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want Chase to compensate me for the balance transfer fee and also reward me for the extra effort I had to go through to even find out about the issue, for the nearly 30 minute discussion I had with a service rep and a manager and still not getting a satisfactory resolution.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 29, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase did not honor its advertised 50,000 bonus award miles for signing up for Chase's MileagePlus Explorer card and spending $2,000.

I received a promotion letter from Chase advertising that I would receive 50,000 bonus miles with United Airlines upon applying for and signing up for the MileagePlus Explorer Card and spending $2,000 within the first 3 months of receiving the card. They also promised that I would receive 5,000 bonus miles if I added a second authorized user and they made a purchase on their card. At the time I received the letter, I was not a Chase customer.

I applied for the card and was approved. Within the first month, I spend $2,000 in anticipation of receiving 50,000 bonus miles. I also added my wife as an authorized user and she made several purchases on her card. Since receiving the card my wife and I have made thousands of dollars in purchases on our cards and have paid each bill in full on time.

After several months, we received a letter from Chase advising that they would not honor their promotion because I was previously a Chase customer. They stated that if I had read their full terms and conditions contained on their website, I would have realized that I would not have been eligible for the offer. I called Chase to complain and they referred me to their online terms and conditions. I reviewed their terms and conditions online for half an hour and was not able to find the relevant terms upon initial review. In any case, the promotion letter I received did not state any restrictions or limitations on who was eligible to receive the bonus. I would have understood it to implicitly mean that current customers of Chase were excluded, but as a former Chase customer who would have to take a hit on my credit score by signing up with Chase, and then spend an additional $2,000 that I could have spent on another card, I did not believe that I would be restricted from receiving the benefit of the promotion.

I would appreciate any help you can provide in having Chase honor their promotion offer.

Best Regards,

[redacted]Desired Settlement: Provide me with 50,000 bonus award miles, as promised, and another 5,000 award miles, also as promised. I am not looking for any additional damages other than what I am entitled to receive under the original promotion.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Received an offer addressed personally to me in the mail to earn 70,000 Marriott reward points if I opened a charge and spent $2,000 in the first three months. the offer noted that I was an existing Marriott rewards member.

I opened the account and spend the $2,000 in the first three months, but Chase refused to issue me the 70,000 reward points. They said it was because I was an existing member.Desired Settlement: 70,000 Marriott reward points as promised.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 28, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had a credit of 34000 in my Chase credit card, and I requested a check to retain that money. The request was filed on 4/16/2015, and I didn't get my check yet until today 5/18/2015. I called chase for more than 10 times, each time they gave different answer, such as, 1) you can get your check in 7 to 10 business days. 2) you need to wait 30 days since your initial request. 3) we don't know when we can issue the check, we don't know when you can get it. I told the customer service staff that I need to use that money soon, and ask them to give me a estimate time frame that I can get the check, but I never got a satisfied answer. For more than a month, I lost at least a month interest I should have got from this credit. And Chase still not give me a date& time that they will issue the check.Desired Settlement: I need Chase to give me an explanation why they delay it so long? And why they gave me different answer each time? I want my check to be sent as soon as possible. I want Chase to compensate my interest lost.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 21, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.