Sign in

JP's Exteriors

Sharing is caring! Have something to share about JP's Exteriors? Use RevDex to write a review
Reviews JP's Exteriors

JP's Exteriors Reviews (1)

Review: J. P.'s Roofing, LLC installed a new roof and gutters on my home in November 2012. In May of this year 2013, I contacted Mr. [redacted] via phone and e-mail to inform him that there was a problem with the gutters on the front of my home. The gutter was protruding out from the front. It took several phone calls before Mr. [redacted] contacted me about this issue. On May 18 at 2:06, Mr. [redacted] and [redacted] came to my home and knocked back the protruding part of the gutter and [redacted] appeared to have nailed something in the roof/gutter. On June 6, 2013 at 8:10 p.m., I contacted Mr. [redacted] via phone and e-mail to inform him that the gutter is protruding again and there appears to be some type of dent now appearing underneath the gutter. I called Mr. [redacted] again at 8:13 p.m. to ask hime to also provide the name of the company/person along with their phone number who installed the gutter. I called Mr. [redacted] on June 7, 2013 at 12:00 noon and left a voice mail msg asking him to give me a call to let me know that he did receive either/both the phone messages I left last evening and also the e-mail. Based on my experience I had with Mr. [redacted] of having a hard time of contacting him, I would like assistance with getting Mr. [redacted] to address the problem with the gutter. Since the problem has happened again and it appears that there could be potential problems with the gutters in the future, I'm requesting gutters be replaced since they were just installed in November of 2012 (6 months). I feel that Mr. [redacted] has/is/will ignore my calls and e-mails with further assistance.Desired Settlement: Gutters cost $600.00 to install with a 3 year labor warranty. I would like gutters to be replaced.

Business

Response:

I spoke with [redacted] from the company. He said they installed the gutters for the customer back in November and everything was okay. The company came out in May and noticed that the gutter had puckered out from something falling down the side of the house and hitting it. That is not something that is covered by warranty. The company fixed the gutter with a rubber hammer and cleaned the customers gutters at no charge. The company has stated that the gutters were installed correctly, there is no leaking, and the gutter is not falling apart. The company stated he is not sure why the hammer job did not hold last time, but they are willing to come back out and hammer the gutter again free of charge. They are also willing to install another gutter for the customer, but because the company states the installation was done correctly and they cannot warranty work that has been damaged by something hitting the gutter, they are asking for the customer to pay $175.00 for the gutter to be installed. Please let the company know if either of these two offers are acceptable.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Hello,

Check fields!

Write a review of JP's Exteriors, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

JP's Exteriors Rating

Overall satisfaction rating

Description: Contractors - General, Home Improvements, Roofing Contractors, Siding Contractors, Windows, Pressure Washing, Fence - Sales, Service & Contractors, Contractors - Gutters, Residential Remodelers (NAICS: 236118)

Address: 5410 Carteret Rd, Chesterfield, Virginia, United States, 23832-7317

Phone:

Show more...

Web:

www.jpsexteriors.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with JP's Exteriors, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for JP's Exteriors

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated