It truly pains me to have to write this review After having a great experience last year with Jesse, to have such a contrasting experience this time around has been quite a disappointment But I feel that I am justified in writing this review because if it saves even one person the nightmare I have endured, it will have been worth it
We started planning this flooring project in the beginning of July He was paid a deposit of $(30% of the job) on July Jesse was aware that we had a VERY tight schedule and agreed to be there on August to rip out the existing tile floor, and then to return on August and to tile
He came on the 13th and tore out the floor That went fine He confirmed the return dates for the tile installation and requested another payment of $ We gave him a check
As of the 18th, Jesse told me he was on track, and that everything would be done by Friday the 21st
On the 18th we were told he would be here bright and early on the 19th to finish the board and start the tile
If you don't care about the details and dates and all the excuses and lies he gave me, go ahead and skip down a
On the 19th, I expected him at I sent him a text to see when he would be here and had not heard back at 8:30, so I sent another text At 9:I sent another At 10:am he got back to me and said he would be here between and
He arrived at noon, five hours late, with a new helper and left the guy here for almost five hours to install backer board That was never finished He couldn't make it the next day and swore he'd do it the next day and have it done by Saturday the 22nd
On the 21st I got a text saying that he pulled a muscle and couldn't make it And none of his guys could either Promised he would be there on the 22nd
On the 22nd, the guy who was supposed to come finish the board had a problem at home and couldn't make it Sunday he guaranteed that he could do it all on Monday and Tuesday Monday and Tuesday came and went with more excuses We were again scheduled for Wednesday morning install and Thursday grout
Wednesday came, and we were expecting him at At 8:I texted him and he said he would not be there because he had to pull an all nighter at another job He swore he would be there at 7:on Thursday the 27th to do EVERYTHING, start to finish
On Thursday I got a text that he couldn't make it to tile because his guys were out But that he would be here at 9:to put down the rest of the board At 10:he still wasn't here At that point I told him we were hiring someone else
He came back and begged for another chance and said he would get it all done on Friday and Saturday
Friday morning...no Jesse He told us at that he would be here by 12:to install the backer board At 12:I texted him and he was stuck in traffic in Malden, MA (over an hour away) At 2:he told us he wasn't coming His helper would be here in the morning to do the board and he would tile on Monday
At this point, he is fired He is by far the most inconsiderate, manipulative contractor I have ever dealt with His saving grace has always been that he is extremely friendly and he does excellent work He's talented, no doubt The floor he installed for us last year is BEAUTIFUL But all the talent and charm in the world don't matter if your word isn't good And believe me, his word is WORTHLESS
I appreciate small businesses and try to deal with them whenever possible I would never write a review like this unless it was well deserved I also have this entire saga saved in a text message thread in case anybody would like to see it
Save yourself the misery of nonstop run-around and hire someone ELSE
It truly pains me to have to write this review After having a great experience last year with Jesse, to have such a contrasting experience this time around has been quite a disappointment But I feel that I am justified in writing this review because if it saves even one person the nightmare I have endured, it will have been worth it
We started planning this flooring project in the beginning of July He was paid a deposit of $(30% of the job) on July Jesse was aware that we had a VERY tight schedule and agreed to be there on August to rip out the existing tile floor, and then to return on August and to tile
He came on the 13th and tore out the floor That went fine He confirmed the return dates for the tile installation and requested another payment of $ We gave him a check
As of the 18th, Jesse told me he was on track, and that everything would be done by Friday the 21st
On the 18th we were told he would be here bright and early on the 19th to finish the board and start the tile
If you don't care about the details and dates and all the excuses and lies he gave me, go ahead and skip down a
On the 19th, I expected him at I sent him a text to see when he would be here and had not heard back at 8:30, so I sent another text At 9:I sent another At 10:am he got back to me and said he would be here between and
He arrived at noon, five hours late, with a new helper and left the guy here for almost five hours to install backer board That was never finished He couldn't make it the next day and swore he'd do it the next day and have it done by Saturday the 22nd
On the 21st I got a text saying that he pulled a muscle and couldn't make it And none of his guys could either Promised he would be there on the 22nd
On the 22nd, the guy who was supposed to come finish the board had a problem at home and couldn't make it Sunday he guaranteed that he could do it all on Monday and Tuesday Monday and Tuesday came and went with more excuses We were again scheduled for Wednesday morning install and Thursday grout
Wednesday came, and we were expecting him at At 8:I texted him and he said he would not be there because he had to pull an all nighter at another job He swore he would be there at 7:on Thursday the 27th to do EVERYTHING, start to finish
On Thursday I got a text that he couldn't make it to tile because his guys were out But that he would be here at 9:to put down the rest of the board At 10:he still wasn't here At that point I told him we were hiring someone else
He came back and begged for another chance and said he would get it all done on Friday and Saturday
Friday morning...no Jesse He told us at that he would be here by 12:to install the backer board At 12:I texted him and he was stuck in traffic in Malden, MA (over an hour away) At 2:he told us he wasn't coming His helper would be here in the morning to do the board and he would tile on Monday
At this point, he is fired He is by far the most inconsiderate, manipulative contractor I have ever dealt with His saving grace has always been that he is extremely friendly and he does excellent work He's talented, no doubt The floor he installed for us last year is BEAUTIFUL But all the talent and charm in the world don't matter if your word isn't good And believe me, his word is WORTHLESS
I appreciate small businesses and try to deal with them whenever possible I would never write a review like this unless it was well deserved I also have this entire saga saved in a text message thread in case anybody would like to see it
Save yourself the misery of nonstop run-around and hire someone ELSE