JR Barto Heating / Air-Conditioning / Sheet Metal

Complaint: We are conditionally accepting the proposal from J [redacted] ***/R [redacted] Please find our statement and supporting documentsJuly 23, To The Revdex.com, This is in response to R [redacted] /J [redacted] Heating/AC/SMIncreply letterPlease find below, copies of paid invoices proving we Do Pay for services rendered when the services are properly invoicedWe also have a long-standing record of paying invoices in full and promptly upon receipt We do not understand why MrL [redacted] believes the work he/his company performed was as a “Personal Favor”He submitted a Bid that we accepted There were a number of additional items discussed with R [redacted] and added to the work order during the course of construction on our homeThat is why our final payments totaled $37,not $18,as agreed on the Bid Scope We always attempted to get a final price from Ross Lorenze prior to commencing any additional work, however this was not always possible Please see attached e-mail exchange in our attempt to get pricing for the upgraded clover registers, which took almost two weeks Regarding the assertion that the correct parts were not on site, nor were the manuals – the fireplaces J [redacted] installed were in sealed crates, which his company openedWe do not know what they did with the manufacturers information, and as they claim to be professionals installing fireboxes, etcwe assumed they would come preparedThey also had prior knowledge of the equipment they were to install prior to the install date Regarding the assertion that it took him five month to receive final payment – please find attached the final invoice dated 4/28/and a PAYMENT MADE on 4/28/– THE VERY SAME DATE!!!! The renegotiation was due to over billingThe time delay was due to R [redacted] not replaying or forward a final invoice Ross L [redacted] assertion that MrS [redacted] has a pattern of disputing invoices in a Bold Faced Lie! We would be happy to provide information required to prove this pointOn the other hand, R [redacted] is getting a reputation for treating his customers very poorlyPlease look at the current on line reviews Regarding his Service Manager with over years experience, we do not know whom he is talking aboutThe service technician he sent to our home, Scott Danielson, was (guess) in his 20’s or early 30’sPlease find a copy of the work order stating that the second time the service technician came to our home he found the fireplace was NOT repaired on his first visit, which we were charged for Regarding the harassing, we have attempted to have a professional discussion with R [redacted] This has not been possibleHe does not return phone calls and takes weeks to reply to e-mailsHe is very belligerent and nastyWe are not the only ones to experience his unprofessional mannerism(see attached) He called our home on Tuesday afternoon requesting an e-mail from us stating he would void his invoice if we would drop this complaint He called back saying he would communicate directly with the Revdex.comIn parting he told MrS [redacted] “Our paths will cross again and we will have words and maybe even more”This does not sound like a professional way to handle a dispute We are willing to part ways with J [redacted] and R [redacted] fo goodWe will agree dismiss our complaint and will agree to not publicly post any negative comments about J [redacted] ***, once R [redacted] /J [redacted] dismisses the invoice amount of $HOWEVER, We will not agree that this was outside the warranty period and the warranty DID apply to all items installed by J [redacted] *** Documents: Invoice # Dated 4/26/13, Due 5/26/PAID 5/1/13, days PRIOR to the Due Date Invoice # Dated 6/6/13, Due 7/6/PAID 6/9/PAID within THREE DAYS OF RECEIPT! Invoice # Dated 10/25/Due 11/24/PAID 11/18/– A WEEK PRIOR to the Due Date Statement SIMTI Statement date 4/28/– PAID 4/28/– PAID IN FULL THE SAME DATE WE RECEIVED THE STATEMENT!!!!! E-mail exchange – our attempt to get pricing Other customer complaint – Another customer treated unprofessionally by Ross L [redacted] Disputed invoice providing the service technicians name and that the previously billed service did not repair the problem Many thanks, T [redacted] and [redacted] S***

Dear Revdex.com, I would like to reply to the inaccurate statements made by MrS*** First, these statements are merely someone who is not wanting to pay for services rendered However, MrS [redacted] is correct by stating that we installed the fireplace (he request on a personal favor) but it was not part of our proposal (see attached Bid Scope and ADDENDUM to Contract furnished by MrS*** which further supports that the fireplace was not part of this Scope) Upon our first visit, the correct parts were not on site, nor were the manuals to the fireplace We contacted the manufacturer for the specs and downloaded them ourselves Further, while on site, MrS [redacted] asked us to do work outside of the Contract which we agreed to track on a Time and Material basis I bring this up because when we billed MrS***, for the original work he disagreed to the invoiced amount and wanted to renegotiate the amounts owed(please see attached discount!) I reluctantly agreed to a discount because of our personal relationship and then was extremely disappointed to finally receive payment months later (see attached AR record) Unfortunately, MrS [redacted] has a pattern of disputing invoices.Our Company has been in business since and has an impeccable reputation, we pride ourselves with consumer satisfaction at all costs whether we like it or not Most notable, MrS***' statement that our technician has "NO knowledge of what he was doing" is most disturbing The mentioned technician is our Service Manager, with over years of experience, NATE certifiedand is well respected in the Mechanical Industry The accusation that our technician has "NO knowledge" is preposterous In the complaint, MrS [redacted] states that I am harassing him for sending Statements via regular USPS; however, he sates that he has sent "many emails and have called"who is harassing whom? MrS [redacted] continues to argue that the product in which he personally bought should fall under our warranty EVEN IF IT DID (which it does not) the warranty period begins as of the stadate Last time we were on site was 11/1/ and our Invoice date shows 11/8/ MrS [redacted] called our Office for the fireplace repair (see Work Order request which even acknowledges that the unit had not been turned on since the initial install) and we sent our technician on 2/24/ Clearly we were outside of the One Year Warranty period Ultimately, I find it very disappointing for someone to stoop to this Throughout our contract, MrS [redacted] had continual praise about our installers and J [redacted] Heating / AC / Sheet Metal , Inc With this said, I will agree to dismiss the amount owed of $538.95; however, MrS [redacted] must retract his claim immediately, agree that Mrand MrsS [redacted] will not publicly post any negative comments about our Company, agree that this was in fact outside of the Warranty period (although it did not apply) and agree that our business relationship has been severedThank you for your time in reviewing our position and the attached documents providedYour reesponse would be most appreciatedSincerely, R [redacted] Owner/President/CFO

Dear BBB, Please see attached letter sent to the Credit Bureau in response to Ms. C [redacted] disputing Invoice # 17269. ... Please see handwritten notes by Ms. C [redacted] for various reasons (not just Materials charged as indicated here) as to why she believes she does not owe the amount invoiced. Further, see attached signed Work Order by Ms. C [redacted] upon our second visit dated 11/2/2015. Further, prior to dispatching a service technician, every customer is made aware that our hourly rate is 1 hour minimum @ $107 p/hour with a $10 Truck Charge; we do however, bill in ½ increments thereafter as invoiced here. We have not received any complaints as to the repair; it is our understanding that the furnace is in operating condition. Finally, Ms. C [redacted] states that we gave her a verbal quote, which our technician disputes and is against Company policy. It is our belief that Ms. C [redacted] is grasping at anything in efforts not to pay for services rendered. Ms. C [redacted] owes the amount invoiced. Thank you, J.R. Barto Heating / Air Conditioning / Sheet Metal, Inc.