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j.r. brothers Reviews (2)

Sent: Monday, June 29, 1:PMTo: drteamSubject: Response to Complaint ID [redacted] Thank you for giving J.RBrothers an opportunity to respond to complaint ID [redacted] , an important customer of ours, MrBen O [redacted] , who has been very diplomatic in this situationThe time which has elapsed (months), the expense of the repair ($7,391), the value of his watch ($57,000), and the watch's extensive damage are al [redacted] relative factors that encompass this repair Towards the end of August 2014, J.R[redacted] Brothers was presented with the opportunity to fix MrO [redacted] 's [redacted] E [redacted] P [redacted] watchMistakenly, under an eye bal [redacted] assessment, the watch was taken under a Generic overhau [redacted] of $+ tax or $703.63, with an initia [redacted] deposit of $(as MrO [redacted] stated)Meaning, at the time of taking in the watch, we were not aware of the extensive damage to both the interna [redacted] and externa [redacted] components of the watch After weeks of examination, paralleled with tria [redacted] and error procedures to determine the necessary steps to complete the repair, it was determined by JRBrothers that the [redacted] E [redacted] P [redacted] needed to be shipped out to [redacted] Switzerland At J.RBrothers, we pride ourselves in doing most, if possible, al [redacted] repairs in-house, giving us the ability to offer our customers the best service and price possible In the month of October 2014, [redacted] received detailed images of the watch's damage from J.RBrothersA soft minimum estimate of $4,was given to J.RBrothers by [redacted] , however, they reserved the right to determine the watch's fina [redacted] damage by their technicians and the fina [redacted] cost necessary to complete the repairAgain, MrO [redacted] agreed to these possible determinationsAt this time, MrO [redacted] was also made aware of the affects that the approaching Holiday would impose: a shut down that takes place with al [redacted] watch companies, the delay with shipping vendors, the "receiving" of the item by [redacted] and the watch's examination by [redacted] Al [redacted] these factors presented some ambiguity to an exact time frame or date for the watch's completionAgain, at this time, MrO [redacted] understood these factors and agreed to move forward with the repair by [redacted] During the first week of December 2014, JRBrothers contacted MrO [redacted] with an estimate of $to repair his watch in its entirety by [redacted] (new band, new crystal, new hands, new dial, new carat crown, new carat push buttons, new GMT dia [redacted] ring and a new complete movement)This custom repair, by [redacted] and according to J.RBrother's policy, needed to be paid for in advance before any work could begin on the watchApproximately weeks later on Jan3, 2015, MrO [redacted] paid for his watch to be completed After the transaction between MrO [redacted] and J.RBrothers, we made the mistake of quoting MrO [redacted] an "approximated" time frame or date which was out of our handsDue to [redacted] having the watch and performing the necessary repairs to the watch, J.RBrothers no longer had the ability to contro [redacted] the pace of work or the timing for completion of the repairWe were at the mercy of many different variables (watch part availability, [redacted] technicians, overseas shipping, etc.)It was these variables and time frame that became "our" standard of disappointment as J.RBrothers and MrO [redacted] equally wanted to see this watch completely repaired (quoted on Apri [redacted] 2015) The base mode [redacted] E [redacted] P [redacted] engine is one of the most sophisticated caliber automatic watch availableThe base with a chronograph feature takes months of work, more than operations, expert hands and it includes types of metalsThere are more than variations to this "base" movementMrO [redacted] 's watch is NOT a base/ordinary [redacted] MrO [redacted] 's watch consists of a chronograph plus a GMT and the ability to maintain a hour power reserveThe [redacted] E [redacted] P [redacted] is the most precise series-made chronograph watch, the ONLY one capable of measuring short times to the nearest tenthThe [redacted] E [redacted] P***'s engine is the most rare and distinct and parts pertaining to the extent and magnitude of MrO [redacted] 's watch damage (having violently flung from MrO [redacted] 's wrist during a tennis match and landing on the hard tennis court) were not readily availableWatches that perimeter price points of $60,and have specia [redacted] complications, are generally suited for standard maintenance MrO [redacted] 's watch, however, perhaps better understood in terms of a vehicle, was deemed "totaled" or "completely inoperable" [redacted] performed a detailed x-ray of MrO [redacted] 's watch and it showed numerous fractions and extensive damage to the watch's engine itself [redacted] does not make the watch's engine in its "entirety" available and, as stated previously, the complex engine needed time to be repaired since it wil [redacted] once again be made from scratch J.RBrothers, on behalf of MrO [redacted] , requested a refund from [redacted] for MrO [redacted] 's watch repairHowever, the request for refund was denied by [redacted] as the repair is at the peak of its completion and finalizationAccording to [redacted] , that watch has already under gone a complete transformation (new band, time hands, dial, bezel, crystal, chronograph hands, GMT bezel, seals/gaskets, crown and stem, and the building of an entirely new engine.) J.RBrothers has made MrO [redacted] aware of al [redacted] the above informationAgain, we are at the mercy of [redacted] and how fast/slow their technicians complete the repair

Sent: Monday, June 29, 1:PMTo: drteamSubject: Response to Complaint ID [redacted]
"">Thank you for giving J.RBrothers an opportunity to respond to complaint ID [redacted], an important customer of ours, MrBen O[redacted], who has been very diplomatic in this situationThe time which has elapsed (months), the expense of the repair ($7,391), the value of his watch ($57,000), and the watch's extensive damage are al* relative factors that encompass this repair. Towards the end of August 2014, J.R.* Brothers was presented with the opportunity to fix MrO[redacted]'s [redacted] E* P[redacted] watchMistakenly, under an eye bal* assessment, the watch was taken under a Generic overhau* of $+ tax or $703.63, with an initia* deposit of $(as MrO[redacted] stated)Meaning, at the time of taking in the watch, we were not aware of the extensive damage to both the interna* and externa* components of the watch. After weeks of examination, paralleled with tria* and error procedures to determine the necessary steps to complete the repair, it was determined by JRBrothers that the [redacted] E* P[redacted] needed to be shipped out to [redacted] Switzerland At J.RBrothers, we pride ourselves in doing most, if possible, al* repairs in-house, giving us the ability to offer our customers the best service and price possible In the month of October 2014, [redacted] received detailed images of the watch's damage from J.RBrothersA soft minimum estimate of $4,was given to J.RBrothers by [redacted], however, they reserved the right to determine the watch's fina* damage by their technicians and the fina* cost necessary to complete the repairAgain, MrO[redacted] agreed to these possible determinationsAt this time, MrO[redacted] was also made aware of the affects that the approaching Holiday would impose: a shut down that takes place with al* watch companies, the delay with shipping vendors, the "receiving" of the item by [redacted] and the watch's examination by [redacted]Al* these factors presented some ambiguity to an exact time frame or date for the watch's completionAgain, at this time, MrO[redacted] understood these factors and agreed to move forward with the repair by [redacted]. During the first week of December 2014, JRBrothers contacted MrO[redacted] with an estimate of $to repair his watch in its entirety by [redacted] (new band, new crystal, new hands, new dial, new carat crown, new carat push buttons, new GMT dia* ring and a new complete movement)This custom repair, by [redacted] and according to J.RBrother's policy, needed to be paid for in advance before any work could begin on the watchApproximately weeks later on Jan3, 2015, MrO[redacted] paid for his watch to be completed After the transaction between MrO[redacted] and J.RBrothers, we made the mistake of quoting MrO[redacted] an "approximated" time frame or date which was out of our handsDue to [redacted] having the watch and performing the necessary repairs to the watch, J.RBrothers no longer had the ability to contro* the pace of work or the timing for completion of the repairWe were at the mercy of many different variables (watch part availability, [redacted] technicians, overseas shipping, etc.)It was these variables and time frame that became "our" standard of disappointment as J.RBrothers and MrO[redacted] equally wanted to see this watch completely repaired (quoted on Apri* 2015). The base mode[redacted] E* P[redacted] engine is one of the most sophisticated caliber automatic watch availableThe base with a chronograph feature takes months of work, more than operations, expert hands and it includes types of metalsThere are more than variations to this "base" movementMrO[redacted]'s watch is NOT a base/ordinary [redacted]MrO[redacted]'s watch consists of a chronograph plus a GMT and the ability to maintain a hour power reserveThe [redacted] E* P[redacted] is the most precise series-made chronograph watch, the ONLY one capable of measuring short times to the nearest tenthThe [redacted] E* P[redacted]'s engine is the most rare and distinct and parts pertaining to the extent and magnitude of MrO[redacted]'s watch damage (having violently flung from MrO[redacted]'s wrist during a tennis match and landing on the hard tennis court) were not readily availableWatches that perimeter price points of $60,and have specia* complications, are generally suited for standard maintenance MrO[redacted]'s watch, however, perhaps better understood in terms of a vehicle, was deemed "totaled" or "completely inoperable"[redacted] performed a detailed x-ray of MrO[redacted]'s watch and it showed numerous fractions and extensive damage to the watch's engine itself[redacted] does not make the watch's engine in its "entirety" available and, as stated previously, the complex engine needed time to be repaired since it wil* once again be made from scratch. J.RBrothers, on behalf of MrO[redacted], requested a refund from [redacted] for MrO[redacted]'s watch repairHowever, the request for refund was denied by [redacted] as the repair is at the peak of its completion and finalizationAccording to [redacted], that watch has already under gone a complete transformation (new band, time hands, dial, bezel, crystal, chronograph hands, GMT bezel, seals/gaskets, crown and stem, and the building of an entirely new engine.) J.RBrothers has made MrO[redacted] aware of al* the above informationAgain, we are at the mercy of [redacted] and how fast/slow their technicians complete the repair

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