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JR Construction & Concrete Technology Corporation

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Reviews JR Construction & Concrete Technology Corporation

JR Construction & Concrete Technology Corporation Reviews (7)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Paula wants to talk about facts, so we’ve laid out the facts below Paula states “facts and warranties are what matter in this claim” Please see attached final invoice showing warranty which DOES NOT state that the patio is excluded from the warranty Also see attached email from Paula stating that “we will fix the cracked SECTIONS in the back patio as it is covered by the warranty” Those are the facts; our back patio was covered under warranty as shown on the invoice, as said in person to us by both Joe and Paula on numerous occasions and in an email from Paula herself The warranty was part of the product we purchased and we don’t believe Paula has the legal authority to void or change the warrantyWarranties imply that the product (driveway and patio) will perform as well as such products customarily do Our two products have not Part of the reason JR was selected was because of their year warranty Now to address Paula’s claim that we “just can’t be satisfied” The facts are as follows: We contracted with JR for the work; We were charged an amount higher than what was quoted, but we had no issue with that; We were not happy with either product; We originally wanted both driveway and patio fixed; JR came out to assess cracked patio and wanted to wait, that it wasn’t enough concrete to bring an entire truck out and the weather was still cold and wet, we were extremely understanding and said as long as it would be fixed we were ok with that; We paid $11,and are now only asking for 1/of that We feel we have made very reasonable attempts at getting this resolved $4,at this point in time would satisfy us for both the issues with our driveway and patio, we feel that is very reasonable As for our neighbor, we did not speak poorly about JR construction to her so she was not aware of the current state of our relationship with Paula We recently spoke to our neighbor and she was extremely disappointed in the fact that JR was not fixing what they’d agreed to fix and was embarrassed and upset that she had referred church friends to JR Paula states “the original estimate and final invoice states that a year warranty (seasons) should take place from the date of conclusion of work, on structural cracks on driveway.” The fact is that, per the attached final invoice, our warranty was as follows: “Warrantee: year (seasons) from date of finish on structural cracks/driveways.” This reads as if structural cracks are covered for items listed on the invoice as well as anything with the driveway Paula also states the cracks were “fine line cracks” The engineer states in writing the patio has structural cracking He did not state why or how this happened Paula and Joe also told us on many occasions they were structural cracks and would be covered by warranty Paula said she told my wife that using large quantities of salt over concrete slab was not a good idea and there was no warranty for that damage Never once did we put salt on our driveway and never once did JR state that salt or chemicals should not be used on the driveway until late January, 2014, after damage occurredNowhere was there a disclaimer to the warranty from JR that salt would void warranty Paula says she “personally verified the mix when the team was about to finish pouring the concrete into the driveway” This is false The fact is that my wife was home that day We were very excited about the new driveway so she took many pictures, of the driveway, the concrete trucks, and Joe and his workers Paula did not arrive at my house until late afternoon with her son once the job was completed She did not personally verify the mix and was not there during the finishing of the driveway or patio Paula mentions we were not satisfied with any fixes she proposed to the driveway or patio The reason for that is that our products were under warranty and we simply wanted a solution that fixed the problem The products were not performing as they should, the driveway began deteriorating months after it was poured and the patio was cracking a month after it was completedWe did nothing but use our driveway for its intended purpose We are not saying JR does bad work, but we are saying there is something wrong with the product we’ve received If this has not happened in years, there must be a reason, there must be something wrong We can’t possibly be the first people to park in our driveway or drive on the roads Paula states that Joe came out to our house without authorization Paula said that Joe made the situation worse and that is not the case We were pleased with the conversation with Joe that day He admitted fault and even explained some of the issues he saw Paula’s email to us, which she claims was to “calm down the situation”, was just her back pedaling, trying to cover for any blame Joe may have admitted Joe is her most experienced worker, with years’ experience She is clearly proud of the experience her employees have, so why should Joe’s opinion be discounted just because it is not in favor of the company? His opinion is that of an extremely experienced professional, none the less Paula sent Joe out alone to look at things on different occasions and it was not a problem until his opinion was detrimental to her Paula says we “accepted the claim” from her insurance company We never accepted a claim; we simply allowed them access to our property for a claim which JR submitted against themselves As soon as the report came back we contacted Paula asking for the repairs she had previously promised At no time was it stated that Paula submitting a claim to her insurance would void any previous offers to complete their warranty work After the report we chose to be done with this, to stop the back and forth, and remedy the situation as Paula originally saw fit and just move on Paula believes we are asking them to pay for an upgrade on the patio That is not the case The estimate from Wright was $4,500, we asked for $4, We were asking for less than the estimate, clearly not expecting JR to pay for any “upgrades” This is the amount that would have satisfied us based on the current conditions of our patio and driveway $4,and we’d be done Paula thinks her offer of $1,to repair cracks is reasonable This is a clear black and white case The patio was covered under warranty We have an email (attached) stating that they will REPLACE CRACKED SECTIONS Paula is once again back pedaling, first claiming there was no warranty and second claiming that the offer will repair cracks, when we have in writing that sections would be replaced as covered under warranty Since we no longer have a working relationship, it’s extremely reasonable that we would get estimates to repair cracked sections, submit those to JR, and ask for funds to cover that work That’s exactly what we’ve done contractors have come out and stated the cracks are due to the lack of any expansion joints on the patio, around the deck posts and against the house Expansion joints are needed to avoid future cracks The patio is also not sloped correctly (see attached photo showing water pooling and freezing up against our house) As we previously stated, Joe and Paula are the professionals We don’t believe they do bad work but we do believe there were some mistakes made on our products (no channel drain on driveway, improper slope of driveway and patio, excess water in concrete, lack of expansion joints on patio, to name a few) We can’t understand how this back and forth can continue when it was clear from day one we had a warranty for the work that was done as well as confirmation of fault from JRs most experienced worker, Joe Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am very hurt by the accusations from the contractor Never once did Paula meet with me in person on any of my problems Was I upset, yes, did I ever yell at her or curse at her, no I take offense to the fact that the company is trying to place blame for this situation on me rather than the quality of their work It wasn’t my phone calls Paula stopped responding to, it was my emails questioning her work She stated I had a chance to apologize, considering her accusations are AND she wouldn’t return emails or calls, how was I to know she felt she was due an apology? I’ve spoken with JR’s insurance agent, Scott, and the engineer and we had great conversations I am not the person Paula would like you to believe I’m simply a homeowner who spent over $11,on a product which is of very poor quality A correction to what Paula stated about all the driveways using the same concrete Our driveway and patio were done on separate days than the majority of my neighbors All concrete might have come from the same supplier but did not come from the same trucks The difference between our driveway and anyone else’s is simply the size Our driveway was considerably larger than the others and requires more time to pour and finish and concrete can be very time sensitive Now, in regards to the work done and the situation we are currently in JR Construction agreed to fix our back patio, both Paula and Joe told us they’d fix it and agreed it was structural cracks covered under warranty They said they’d be out when the weather warmed up They also stated no matter what the outcome from courts or Revdex.com their offer for a free 1/coat on driveway would stand This is all we were requesting in our final attempt to reach out to JR Construction Joe R [redacted] (JR) himself directly told me my driveway puddles where damage is, and agreed the driveway does not drain properly I asked Paula via email to confirm what Joe had told me and have never received a response I question the work they performed and she chooses to ignore me On the back patio, water drains towards our house, and the patio is cracking apart This is a reflection on their work, nothing else; this can’t be blamed on de-icing salt from vehicles The cracks were covered under warranty and multiple times in person they said they’d fix it, nothing should have stopped them from fixing the patio as promised and as covered in their warranty They offered the free resolution for the driveway no matter what They are now going back on their word and their warranty on a claim that I am an unreasonable and rude person We never declined her offer for the 1/reface of the driveway We stated we were still unsatisfied but we never declined the offer we were simply trying to seek answers and were weighing our options to determine our next course of action In regards to the engineer that inspected my driveway, I agreed with everything he told me JR had the opportunity to be there to hear what the engineer had to say, since it was their claim What he stated to me made sense Our driveway is obviously more susceptible to salt and a core sample could determine why the salt penetrates our driveway and not othersTypically the insurance company could not hold the contractor liable without a core sample to truly determine the integrity of the concreteSo I agree with what the engineer said, but that does not mean that JR Construction is not responsible for the damage of our driveway It just means the damage we are seeing on the driveway “was most likely caused by de-icing salts” There is a reason why our driveway is the only driveway with damage when all of our neighbors’ drive on the same roadsOne neighbor even stated they apply salt to their driveway for the safety of their blind child, yet they are not experiencing any damage We believe there to be something wrong with the integrity of our driveway As for the accusation that I stated "I don't care what Revdex.com says", Paula took that completely out of context Paula provided you with part of a sentence of a very lengthy email stating our frustration in a very respectful manner I reject the $because it’s not nearly enough to repair the damages to the product we’ve received We ask that the contractor fix the back patio and reface the driveway as previously stated, OR if they don’t want to come back out to our residence, we can get an estimate for that work to be done by another contractor and JR Construction can provide us the sum quoted by the other companyRegards, [redacted]

*** ***
The RevDex.com
RE: Complaint ID
***
Damage (scaling) in a concrete driveway,
possibly due to use of salt and cracks in the back patio
Dear *** ***:
Thank you for
assisting us in finding a solution for this dispute
Although I doubt this
will occur thru talking, since the customer in question cannot argue calmly
He screams a lotBad
words tooIt is either his way or the screaming way! I find it so
disrespectful!
That was one of the
reasons that made me stop returning his calls
My statement is not as
fancy as my customer’s isInstead, it is simple and down to the point (Trying
to stick to the facts and if more information is needed, it will be provided
upon request)
After our company had
been granted some work based on estimates we made in the same
neighborhood. We showed up for work, as
we usually do, and built some driveways and patios back in July of
It was a cold morning,
but with reasonable weather conditions for pouring concrete
It was a work
day, nothing different from ordinary happened
We had no problems
whatsoever with the other neighbors; the same type of work, the same tools, the
same concrete, the same workers, the same weather, etc., except for this
customer’s house
Therefore, it is hard
to say what might have happenedWe would be entering in a dangerous territory:
The Guessing Game and/or Pointing FingersAnd we, at JR Construction, never
play these gamesHowever, we did came up with an offer trying to remedy the
driveway and back patioEven thou we felt it was not our fault; we went ahead
and offered a free reface of 1/8” max stick on the damaged area in the customer’s
driveway, which would cover the damagesIn addition, we would fix the cracked
sections in the back-patioWe even offered, as an third option, a complete
removal and replacement of approxfour sections in front of the garage
charging the customer for the materials only
The customer turned
down these offersHe did not believe that salt could be the villain in
this story
That being said, we
would like to turn our focus onto the inspection company’s report, in the
effort to determine the cause of the concrete scaling and we quote: “The Forcon engineer states that the
scaling on the driveway is concentrated in the areas where cars are parked and
it was most likely caused by de-icing salts which accumulated on vehicles and
dripped onto the slab” and its conclusion: “Based upon the findings of the engineer, there does not appear to be
any negligence on the part of our insured and we must, therefore, respectfully
deny your claim.”
Definitely, something
must have happened in order to make this driveway and patio suffer this kind of
damageWe do not know what it was but at least we know that it was not lack of
professionalism or negligence on our part
One last thing, we do not understand is why
someone would take the time to make a formal complaint to RevDex.com knowing that this person said once in one of his e-mails, “It really doesn’t matter to us what the Revdex.com
has to say about our driveway.”
Based on the inspection results and the
customer’s attitude towards my company and myself especially,
we have decided not to have anything to do with
the customer, we will not return to his houseWe do not want to be screamed at
or have to listen to his awful language or being mistreated by him again
We believe he has made it clear enough that he
will never be satisfied, no matter what we do, there will always be an issue
We wish things were differentWe have never had problems with customers
before
He had his chance to apologize for that and he
did not
We understand the customer’s frustration, but
sometimes those things happen and it can be nobody’s
faultIn this case, after a long consideration, we do not consider ourselves
responsible for the damage in the driveway but we are willing to contribute
with a sum, so that the customer can use the money to buy the materials needed
to repair the cracks in the back patio and hire another company to do the job
for him
Final offer for settlement:
$ JRConstruction & Concrete Technology, Corp

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
I am very hurt by the accusations from the contractor.  Never once did Paula meet with me in person on any of my problems.  Was I upset, yes, did I ever yell at her or curse at her, no.  I take offense to the fact that the company is trying to place blame for this situation on me rather than the quality of their work.  It wasn’t my phone calls Paula stopped responding to, it was my emails questioning her work.  She stated I had a chance to apologize, considering her accusations are false AND she wouldn’t return emails or calls, how was I to know she felt she was due an apology?
I’ve spoken with JR’s insurance agent, Scott, and the engineer and we had great conversations.  I am not the person Paula would like you to believe.  I’m simply a homeowner who spent over $11,000 on a product which is of very poor quality. 
A correction to what Paula stated about all the driveways using the same concrete.  Our driveway and patio were done on separate days than the majority of my neighbors.  All concrete might have come from the same supplier but did not come from the same trucks.  The difference between our driveway and anyone else’s is simply the size.  Our driveway was considerably larger than the others and requires more time to pour and finish and concrete can be very time sensitive. 
Now, in regards to the work done and the situation we are currently in…JR Construction agreed to fix our back patio, both Paula and Joe told us they’d fix it and agreed it was structural cracks covered under warranty.  They said they’d be out when the weather warmed up.  They also stated no matter what the outcome from courts or Revdex.com their offer for a free 1/8 coat on driveway would stand.  This is all we were requesting in our final attempt to reach out to JR Construction.   Joe R[redacted] (JR) himself directly told me my driveway puddles where damage is, and agreed the driveway does not drain properly.  I asked Paula via email to confirm what Joe had told me and have never received a response.  I question the work they performed and she chooses to ignore me.  On the back patio, water drains towards our house, and the patio is cracking apart.  This is a reflection on their work, nothing else; this can’t be blamed on de-icing salt from vehicles.  The cracks were covered under warranty and multiple times in person they said they’d fix it, nothing should have stopped them from fixing the patio as promised and as covered in their warranty.  They offered the free resolution for the driveway no matter what.  They are now going back on their word and their warranty on a false claim that I am an unreasonable and rude person.  We never declined her offer for the 1/8 reface of the driveway.  We stated we were still unsatisfied but we never declined the offer…we were simply trying to seek answers and were weighing our options to determine our next course of action.
In regards to the engineer that inspected my driveway, I agreed with everything he told me.  JR had the opportunity to be there to hear what the engineer had to say, since it was their claim.  What he stated to me made sense.  Our driveway is obviously more susceptible to salt and a core sample could determine why the salt penetrates our driveway and not others. Typically the insurance company could not hold the contractor liable without a core sample to truly determine the integrity of the concrete. So I agree with what the engineer said, but that does not mean that JR Construction is not responsible for the damage of our driveway.  It just means the damage we are seeing on the driveway “was most likely caused by de-icing salts”.  There is a reason why our driveway is the only driveway with damage when all of our neighbors’ drive on the same roads. One neighbor even stated they apply salt to their driveway for the safety of their blind child, yet they are not experiencing any damage.  We believe there to be something wrong with the integrity of our driveway.
As for the accusation that I stated "I don't care what Revdex.com says", Paula took that completely out of context.  Paula provided you with part of a sentence of a very lengthy email stating our frustration in a very respectful manner. 
I reject the $720 because it’s not nearly enough to repair the damages to the product we’ve received.  We ask that the contractor fix the back patio and reface the driveway as previously stated, OR if they don’t want to come back out to our residence, we can get an estimate for that work to be done by another contractor and JR Construction can provide us the sum quoted by the other company.
Regards,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
Paula wants to talk about facts, so we’ve laid out the facts below.
Paula states “facts and warranties are what matter in this claim”.  Please see attached final invoice showing warranty which DOES NOT state that the patio is excluded from the warranty.  Also see attached email from Paula stating that “we will fix the cracked SECTIONS in the back patio as it is covered by the warranty”.  Those are the facts; our back patio was covered under warranty as shown on the invoice, as said in person to us by both Joe and Paula on numerous occasions and in an email from Paula herself.  The warranty was part of the product we purchased and we don’t believe Paula has the legal authority to void or change the warranty. Warranties imply that the product (driveway and patio) will perform as well as such products customarily do.  Our two products have not.  Part of the reason JR was selected was because of their 1 year warranty. 
Now to address Paula’s claim that we “just can’t be satisfied”.  The facts are as follows: We contracted with JR for the work; We were charged an amount higher than what was quoted, but we had no issue with that; We were not happy with either product; We originally wanted both driveway and patio fixed; JR came out to assess cracked patio and wanted to wait, that it wasn’t enough concrete to bring an entire truck out and the weather was still cold and wet, we were extremely understanding and said as long as it would be fixed we were ok with that; We paid $11,425 and are now only asking for 1/3 of that.  We feel we have made very reasonable attempts at getting this resolved.  $4,000 at this point in time would satisfy us for both the issues with our driveway and patio, we feel that is very reasonable.
As for our neighbor, we did not speak poorly about JR construction to her so she was not aware of the current state of our relationship with Paula.  We recently spoke to our neighbor and she was extremely disappointed in the fact that JR was not fixing what they’d agreed to fix and was embarrassed and upset that she had referred church friends to JR. 
Paula states “the original estimate and final invoice states that a 1 year warranty (4 seasons) should take place from the date of conclusion of work, on structural cracks on driveway.”  The fact is that, per the attached final invoice, our warranty was as follows:  “Warrantee:  1 year (4 seasons) from date of finish on structural cracks/driveways.”  This reads as if structural cracks are covered for items listed on the invoice as well as anything with the driveway.  Paula also states the cracks were “fine line cracks”.  The engineer states in writing the patio has structural cracking.  He did not state why or how this happened.  Paula and Joe also told us on many occasions they were structural cracks and would be covered by warranty.
Paula said she told my wife that using large quantities of salt over concrete slab was not a good idea and there was no warranty for that damage.  Never once did we put salt on our driveway and never once did JR state that salt or chemicals should not be used on the driveway until late January, 2014, after damage occurred. Nowhere was there a disclaimer to the warranty from JR that salt would void warranty. 
Paula says she “personally verified the mix when the team was about to finish pouring the concrete into the driveway”.  This is false.  The fact is that my wife was home that day.  We were very excited about the new driveway so she took many pictures, of the driveway, the concrete trucks, and Joe and his workers.  Paula did not arrive at my house until late afternoon with her son once the job was completed.  She did not personally verify the mix and was not there during the finishing of the driveway or patio.
Paula mentions we were not satisfied with any fixes she proposed to the driveway or patio.  The reason for that is that our products were under warranty and we simply wanted a solution that fixed the problem.  The products were not performing as they should, the driveway began deteriorating 6 months after it was poured and the patio was cracking a month after it was completed. We did nothing but use our driveway for its intended purpose.
We are not saying JR does bad work, but we are saying there is something wrong with the product we’ve received.  If this has not happened in 28 years, there must be a reason, there must be something wrong.  We can’t possibly be the first people to park in our driveway or drive on the roads.
Paula states that Joe came out to our house without authorization.  Paula said that Joe made the situation worse and that is not the case.  We were pleased with the conversation with Joe that day.  He admitted fault and even explained some of the issues he saw.  Paula’s email to us, which she claims was to “calm down the situation”, was just her back pedaling, trying to cover for any blame Joe may have admitted.  Joe is her most experienced worker, with 28 years’ experience.  She is clearly proud of the experience her employees have, so why should Joe’s opinion be discounted just because it is not in favor of the company? His opinion is that of an extremely experienced professional, none the less.  Paula sent Joe out alone to look at things on different occasions and it was not a problem until his opinion was detrimental to her.
Paula says we “accepted the claim” from her insurance company.  We never accepted a claim; we simply allowed them access to our property for a claim which JR submitted against themselves.  As soon as the report came back we contacted Paula asking for the repairs she had previously promised.  At no time was it stated that Paula submitting a claim to her insurance would void any previous offers to complete their warranty work.  After the report we chose to be done with this, to stop the back and forth, and remedy the situation as Paula originally saw fit and just move on.
Paula believes we are asking them to pay for an upgrade on the patio.  That is not the case.  The estimate from Wright was $4,500, we asked for $4,000.  We were asking for less than the estimate, clearly not expecting JR to pay for any “upgrades”.  This is the amount that would have satisfied us based on the current conditions of our patio and driveway.  $4,000 and we’d be done.
Paula thinks her offer of $1,800 to repair cracks is reasonable.  This is a clear black and white case.  The patio was covered under warranty.  We have an email (attached) stating that they will REPLACE CRACKED SECTIONS.  Paula is once again back pedaling, first claiming there was no warranty and second claiming that the offer will repair cracks, when we have in writing that sections would be replaced as covered under warranty.  Since we no longer have a working relationship, it’s extremely reasonable that we would get estimates to repair cracked sections, submit those to JR, and ask for funds to cover that work.  That’s exactly what we’ve done.  3 contractors have come out and stated the cracks are due to the lack of any expansion joints on the patio, around the deck posts and against the house.  Expansion joints are needed to avoid future cracks.  The patio is also not sloped correctly (see attached photo showing water pooling and freezing up against our house).
As we previously stated, Joe and Paula are the professionals.  We don’t believe they do bad work but we do believe there were some mistakes made on our products (no channel drain on driveway, improper slope of driveway and patio, excess water in concrete, lack of expansion joints on patio, to name a few).  We can’t understand how this back and forth can continue when it was clear from day one we had a warranty for the work that was done as well as confirmation of fault from JRs most experienced worker, Joe. 
Regards,[redacted]

There
are not right or wrong situation but facts and warranties are what matter in
this claim. I personally regret what happened but there will be always one
person in life you cannot satisfy at all.
[redacted]’s next-door neighbor [redacted], knowing that we are not
responsible for the damage to her neighbor’s driveway, referred us to a friend
that became our newest satisfied customer, who had her driveway in [redacted] finished at
the end of October.  The best advertising
is still the one spread by mouth, just as [redacted] did valuing our work and
making us proud to do the job we do in the construction industry.
The
original estimate and final invoice states that a 1 year warranty (4 seasons),
should take place from the date of the conclusion of work, on structural cracks
on driveway. Due to a special price given to [redacted], there were no warranty
agreement for the back-patio on the final invoice.
I
do accept to give a free repair verbally up to 1 month after a completion of
the job. Now, when [redacted] called in because of one fine line cracks, we
check it out and suggested waiting until the winter was over, so that we could
observe the progression of the cracks and determine the extension of the damage
and the best way to fixed it. [redacted] seemed to understand and agreed with
it.
Everything
changed in the end of January/2014, as we were hit by a heavy snowstorm, we got
a call from [redacted] saying that the back-patio was worse and the driveway
was also damaged. Then, we went out there to check things out. I took some
pictures of the driveway and back-patio. In the pictures, we can see lots of
snow mixed with salt. I explained to [redacted] that using large quantities of
salt over concrete slab was not a good idea and there was no warranty for that kind
of damage. The crumbling of the concrete driveway would appear mostly on the
area of the tires of the truck and car.
The
customer did not accept it and kept sending me emails asking for concrete
tickets, saying that too much water had been used in the concrete mix, which is
not true. I personally verified the mix when my team was about to finish
pouring the concrete into the driveway. Having nothing to hide, I sent him
copies of the Vulcan concrete tickets with the exact information of water
contained in the concrete mix and what was used in the concrete mix and
explained to him that the back-patio was poured at the same time as his front
neighbor’s basement walkout wall and driveway. This same concrete mix was used
at the first section of his driveway (pouring occurred just after finishing his
driveway).
As
we never had anybody unsatisfied, I tried to keep the customer happy and even
without warranty I offered a resurface on driveway and repair of back-patio
with a discount rate for replacement of sections on the driveway. It was not
enough; [redacted] wanted a full replacement of the driveway and back-patio. We
received a couple of emails threatening spreading a bad word about our business
on the Internet, Revdex.com, Angie’s list, etc.          
We
have been in the construction business for a long time. We have a team of
workers ranging from 12 to 28 years of experience in pouring concrete
driveways, walkways, back-patios, basement and garage slabs. We do not deserve
that kind of defamation.                              
Joe
went to the customer house, without authorization, since he was in the area. He
thought he could better explain the situation and calm him down, but he made
things even worst, creating an opposite effect. I sent [redacted] an email
trying to calm down the situation.
My
last conversation on the phone, that is where I got extremely upset because of
the yelling and offensive words in regards of our work. I asked him to calm
down several times without success. I was trying to explain to him that even
without warranty on crumbling he could ask for a test on the concrete (which is
expensive). After that, I called our insurance company to check the possibility
of having some testing done on the concrete at [redacted]’s residence, in order
to get him a professional opinion. Our insurance company contacted the customer
to let him know about the claim and inspection. [redacted] said he would think
about it and call back to accept it or not.
[redacted] accepted the claim with our insurance company and waited for the
inspection report that came out in July. It stated a confirmation of what I was
telling him since from the beginning.
He
did not accept the results of the inspection done in July even though the
inspection report from the insurance company stated that there was not lack of
professionalism. He shifted direction and decided to go back for previous
offers. I felt very bad about it but I denied him all offers not covered by our
written warranty.
I
stop making contact with [redacted] because I knew we would not get anywhere
without a mediator.
In
my last attempt to get an agreement, I requested [redacted], through Revdex.com, his
authorization so we could go to his property and perform one last assessment of
the damages to the patio. I was going to take an estimator from another
company. The request to have access to his residence was denied.
The verbal estimate he has
with [redacted] was based on 4000 PSI concrete mix and fiber. Our
original agreement to [redacted] was 3500 PSI concrete mix, wire reinforcement,
control joints, broom finished, concrete curie / sealer.
500 sf   -  $
3,500.00
The repair is based on same
materials as the customer agreed on our original agreement, if he is requesting
different upgraded materials should be extra charge and not to be considered in
our repair job.
Based on areas indicated by [redacted] in his last
reply to Revdex.com; we have not yet confirmed it. He claimed to be 280sf. damage from
500sf. 
Business Guidelines on the verbal offer on Repair I
made on the back-patio is always based on the customers payment of $3,500.00
Based on that and customers payment invoice $3,500.00
(original was 4,000.00), it is a very fair offer.
Our last offer of $1,800.00 for repair the cracks on
the back-patio AND NOT REPLACING IT.
This offer is ONLY valid through Revdex.com.

Review: On Monday July 15, 2013 JR Construction was contracted to begin work for removing the old driveway and patio at the our house. They were also to pour and slope the new concrete driveway and back patio. There were 5 houses in the neighborhood that contracted with JR construction for driveways during late June early July of 2013. Since completion we have had issue after issue with little response from the contractor.

Our 1st issue is the fact that the service/product they provided is not of good quality. Our driveway is crumbling, our back patio is cracking, and water pools on our driveway and up near our foundation on the back patio.

Our 2nd issue is that they are not abiding by their warranty and are now refusing to fix our back patio which they agreed, on multiple occasions, was covered under warranty. We first contacted them a month after the job was completed, in August 2013.

Our 3rd issue is the unresponsiveness of JR Construction in trying to resolve this.

A quick timeline of events is below (A detailed timeline as well as attachments and dated communications are ready to be provided if needed)

• On Monday July 15, 2013 JR Construction was contracted to begin work

• Work was completed on Thursday July 18, 2013. Total amount was $11,425.95

• On August 27, 2013 we notified JR Construction via email about the first cracks on back patio.

• In September, 2013 JR came out and agreed to fix the patio area which was cracked, but mentioned he would like to wait until he has another job in the area so he can use concrete from that job. We agreed.

• On January 26, 2014 we noticed 3 additional cracks in the back patio. All cracks much larger than the previous one. We also noticed the back patio was not sloped correctly and water did not run off into the yard but would run back to the house and foundation . We also noticed areas of the driveway where the thin top layer was starting to crumble. We notified JR Construction via email. JR stated they would come look at it the next day. We would like to state that immaculate care is taken of the property and we even wash the new driveway to rid it of any residue or salts. January 2014 was extremely cold so cleaning and/or washing the driveway was impossible at times as water would freeze as soon as it hit the ground.

• On January 27, 2014 JR came to inspect the back patio again and the driveway. They stated they will fix all sections that were cracked sometime in the spring when it warms up as the patio is covered under their warranty. As for the driveway, they did not know what was happening. Eventually they stated that we must be salting the driveway or it was a result of the salt from our cars. They mentioned if it snows we should not park on the driveway but on the street, which is not feasible with snow plows, etc. and was never mentioned to us when work was completed.

• February 5, 2014- We contacted JR via email because they never returned our phone call (9 days earlier) questioning their evaluation of the driveway.

• February 5, 2014 JR Construction responds via email. This email stated “Regarding the driveway and back-patio, as previously discussed with your wife, the warranty covers “1 year (4 seasons) from date of finish on structural crack/driveways”, “in 28 years working with concrete we have never witnessed anything like this”, and “We offer a free reface of 1/8” max. stick on the damaged area in your driveway which will cover the damages.”

• February 17, 2014 We contact JR Construction via email.

• March 23, 2014 Joe Rodriguez (JR from JR Construction) who personally installed the back patio and driveway stopped by the house. He stated that yes the driveway does look awful, and that it isn’t his fault and it isn’t our fault. He then mentioned again that it has to be salt and that it looks like it only happens where water puddles on the driveway. We asked him if we told JR Construction to ensure it drains properly and if he thinks the driveway in fact does drain properly. His response was “NO”.

• March 24, 2014 We contacted JR via email again, stating how dissatisfied we were with the work that had been done. The patio was breaking up and slopes back to the house and foundation and the driveway is crumbling and does not drain properly. We have a hard time understanding how all of the neighbors who also got new driveways and drive on the same roads have no damage while they are cleaning their driveway consistently and it continues to worsen. We requested that the driveway and patio be replaced due to all the cracking, crumbling, and the fact that they do not drain properly as Joe at JR construction agreed.

• JR’s email on 4/3/14 stated that Paula (Joe’s wife, and apparently the official Owner) knew what Joe said to us on March 23, 2014 would be detrimental and stated “I am aware that Joe payed you a visit in the last month, and I must apologize on behalf of my company, he is an employee, and regretfully his visit was NOT approved by the business, his actions and opinions should be interpreted as his own, so we sincerely apologize if it caused you any sort of nuisance.” This bothered us because Joe installed the patio and driveway and it was assumed he was the owner, given him and Paula are husband and wife, and he did the work. Paula only came out to provide an estimate for the job and to bring the final invoice. She was not there during the removal or pour of the driveway or patio, therefore Joe’s evaluation of the job is important. He was the main person on the job doing the work. Furthermore, in the email Paula mentions the following “if for some reason the Revdex.com or the Court ( depending on the course you decide to take ) decides that we are not to be held responsible for your driveways state, our previous offer to remedy your driveway and back patio, WILL STILL stand, regardless of any legal decision in our favor.”

• April 10, 2014 We contacted JR via email. A response was never received.

• April 23, 2014 We sent email to JR again, about the back patio and asking for a time to meet to discuss. No response was received.

• June 2014. Virginia Farm Bureau Insurance calls us regarding a claim against JR Construction. We mentioned to the agent that we had never submitted a claim. The agent stated that JR submitted a claim against themselves and the insurance wanted to send out an engineer to inspect the work but needed homeowner approval, nothing more. We allowed them to come out.

• June 2014. Engineer that the insurance company hires to inspect driveway comes out to inspect damages. We took off work to be home to meet with him and ask questions. The engineer states that, to him it APPEARS by looking at it MAINLY to be damaged by salt. He did agree that the shapes that popped off the top layer were strange. But he stated he was only there to report on what the driveway mostly appears to be damaged by, not to actually determine the cause of the damage. We ask the engineer why this may be happening to our driveway and he stated that it could be a small variation of the mixture, It could be that we had just a little more water in the mix, or it could be that water was added during the finishing process, or could be due to the time it took the concrete to leave the plant to the time it was finished. He stated all that would create a weaker top layer in the concrete making it more susceptible to absorbing salt and crumbling during the freeze-thaw cycle.

• Mid July 2014 –We receive a letter from the Virginia Farm Bureau stating they are rejecting OUR claim based on the Engineer’s report and stating it MOST LIKELY APPEARS TO BE SALT.

• July 2014. We contacted the agent at the Virginia Farm Bureau because we never submitted a claim and that letter should be address to JR Construction who submitted the claim against themselves. We also asked the agent if we could get a copy of the report that was written by the Engineer. The agent agreed that the letter should not have been addressed to us and apologized that it was sent and also mentioned he would send a copy of the report.

• August – We play phone tag with Insurance agent at Virginia Farm Bureau.

• September – Insurance agent returns phone call from 4 weeks prior (he had a family emergency, so we completely understood). He mentioned he was sorry but his supervisor will not let him release that report on the driveway.

• September 18, 2014, Tired of dealing with the patio and driveway as well as JR Constructions as a whole. We contact JR (whom we have not heard from since April 3, 2014) via email stating that wejust want to be done with this situation and please schedule a time with them to fix our back patio and the free 1/8 mix top coat of the driveway they agreed to do on February 5th email and reiterated again via email on April 3rd.

• September 18, 2014 - JR Construction responds to email stating “This offer has expired only valid before our Insurance has been accepting the claim, Please view the letter of insurance – inspection of the engineer as enclosed.” The attachment included was blank so we respond with: “Paula, The attachment didn't come through, so I'm not sure what you're referring to. Our back patio was under warranty, you were to fix that. Also, we were the last ones to communicate with you and you said you'd be in touch...we never heard anything from you. We were simply waiting on you to contact us as you stated you would. I'm not aware of what you did with your insurance... Can you please explain this to me as I'm very confused and extremely upset by this situation.” Never was it mentioned that any offer expired and the patio is covered under warranty so there are no excuses.

• As of September 23rd, 2014 JR Construction has not responded with the mentioned attachment or any further explanation.Desired Settlement: We would like our back patio and driveway repaired and/or replaced.

Business

Response:

[redacted]

The RevDex.com

RE: Complaint ID [redacted]

Damage (scaling) in a concrete driveway,

possibly due to use of salt and cracks in the back patio.

Dear [redacted]:

Thank you for

assisting us in finding a solution for this dispute.

Although I doubt this

will occur thru talking, since the customer in question cannot argue calmly.

He screams a lot. Bad

words too. It is either his way or the screaming way! I find it so

disrespectful!

That was one of the

reasons that made me stop returning his calls.

My statement is not as

fancy as my customer’s is. Instead, it is simple and down to the point (Trying

to stick to the facts and if more information is needed, it will be provided

upon request).

After our company had

been granted some work based on estimates we made in the same

neighborhood. We showed up for work, as

we usually do, and built some driveways and patios back in July of 2013.

It was a cold morning,

but with reasonable weather conditions for pouring concrete.

It was a normal work

day, nothing different from ordinary happened.

We had no problems

whatsoever with the other neighbors; the same type of work, the same tools, the

same concrete, the same workers, the same weather, etc., except for this

customer’s house.

Therefore, it is hard

to say what might have happened. We would be entering in a dangerous territory:

The Guessing Game and/or Pointing Fingers. And we, at JR Construction, never

play these games. However, we did came up with an offer trying to remedy the

driveway and back patio. Even thou we felt it was not our fault; we went ahead

and offered a free reface of 1/8” max stick on the damaged area in the customer’s

driveway, which would cover the damages. In addition, we would fix the cracked

sections in the back-patio. We even offered, as an third option, a complete

removal and replacement of approx. four sections in front of the garage

charging the customer for the materials only.

The customer turned

down these offers. He did not believe that salt could be the villain in

this story.

That being said, we

would like to turn our focus onto the inspection company’s report, in the

effort to determine the cause of the concrete scaling and we quote: “The Forcon engineer states that the

scaling on the driveway is concentrated in the areas where cars are parked and

it was most likely caused by de-icing salts which accumulated on vehicles and

dripped onto the slab” and its conclusion: “Based upon the findings of the engineer, there does not appear to be

any negligence on the part of our insured and we must, therefore, respectfully

deny your claim.”

Definitely, something

must have happened in order to make this driveway and patio suffer this kind of

damage. We do not know what it was but at least we know that it was not lack of

professionalism or negligence on our part.

One last thing, we do not understand is why

someone would take the time to make a formal complaint to RevDex.com knowing that this person said once in one of his e-mails, “It really doesn’t matter to us what the Revdex.com

has to say about our driveway.”

Based on the inspection results and the

customer’s attitude towards my company and myself especially,

we have decided not to have anything to do with

the customer, we will not return to his house. We do not want to be screamed at

or have to listen to his awful language or being mistreated by him again.

We believe he has made it clear enough that he

will never be satisfied, no matter what we do, there will always be an issue.

We wish things were different. We have never had problems with customers

before.

He had his chance to apologize for that and he

did not.

We understand the customer’s frustration, but

sometimes those things happen and it can be nobody’s

fault. In this case, after a long consideration, we do not consider ourselves

responsible for the damage in the driveway but we are willing to contribute

with a sum, so that the customer can use the money to buy the materials needed

to repair the cracks in the back patio and hire another company to do the job

for him.

Final offer for settlement:

$ 720.00

JR. Construction & Concrete Technology, Corp

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

I am very hurt by the accusations from the contractor. Never once did Paula meet with me in person on any of my problems. Was I upset, yes, did I ever yell at her or curse at her, no. I take offense to the fact that the company is trying to place blame for this situation on me rather than the quality of their work. It wasn’t my phone calls Paula stopped responding to, it was my emails questioning her work. She stated I had a chance to apologize, considering her accusations are false AND she wouldn’t return emails or calls, how was I to know she felt she was due an apology?

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Description: Concrete Contractors, Home Improvements, Driveway Installation, Paving & Repair

Address: 11003 Park Rd, Fairfax, Virginia, United States, 22030

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