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JR Guerrero Roofing

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JR Guerrero Roofing Reviews (11)

The materials used on section we did repair are installed new and with warranty. They are not defective, they where purchased from CET Materials. As per other section we did not replaced, If we can meet half way on cost on repairing the roof would be ideal. We did not charge anything for that section in original bid. We can contact Mr*** and meet with his representive next week if he likes

We were intially hired to replaced section of roof as per spokeperson or tenant showed estimator during estimate process. The building is divided into two sections. The section that was not replaced is section that leaked. We have been to property twice before to check on
leaks but tenant did not show. We are willing to work towards a resolution to fix problem in a fair manner. As we did not charge anything for second part of roof. It wasn't included in bid sq ft, the section in question is around 1000ft. We will look for the best resolution for both sides. Please advise how should we proceed thru Revdex.com. My cell number is ***. Office *** ***

Complaint: [redacted]
I am rejecting this response because: A crew of 2 men arrived to make a slight repair. You will see this in the video I provided. While this might fix the...

leak in the room that I had to pay to repair the ceiling that collapsed. As noted in the original complaint, my bedroom does has a leak as well. I have attached a current photo of the water stain and the ceiling in starting to crack from the weight of the wet insulation. Since this issue has been basically in the back part of the house, I only think it's fair that [redacted] Roofing honor their warranty and replace the whole section of the back roof before any more damage comes of this. Their worker said that the shingle didn't have any more adhesive on it which cause it to come apart from the roof. I do want to be reimbursed for my out of pocket expense. My insurance deductible is $1,000.00, so I paid out of pocket to fix this repair. 1. Fix entire section of back roof. 2. Reimburse me for the expense of paying for the repair. I am not a rich person. Now I am worried that a heavy rain might bring down another bedroom ceiling due to the shingles not being of quality material and coming apart.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the damage is in color variation in shingles installed there are several colors. When [redacted] came to survey damage nothing was found due to hail I told him of the color variations he immediately opted for me to file claim with my insurance. Rather than fixing there mistake in install. Some of the supposed damaged shingles his employee said all that had to be done was flatten down raised shingles no need to replace entire roof. As this company is only seeking to make money by replacing a new roof that was poorly installed by the [redacted] roofing company. 
Regards,
[redacted]

We will contact the home owner and do the necessary repairs under warranty.

We  have been to the property above to inspect roof.  Last Feb 2016 there was a major hail storm.  After the hail storm we were called to survey damage, we concluded roof needs to be replaced.  Insurance claim needs to be filed.  On our second inspection...damage was more...

visible.  No need for repairs, only replacement.  We will keep in contact and corporation with customer to assure her satisfcation

We have completed repairs and customer is satisfy with the service.Thank you,J R [redacted] Roofing[redacted]
[redacted]

After reviewing contract..no flashing work was included in bid.  The flashing was installed originally by builder or before we installed roof. Mrs. [redacted] hired a roofing contractor to fix problem... did not notify us of porch ceiling replacement cost after the fact.  So we don't agree on...

paying for something that is not our fault in the first place. J R [redacted] Roofing [redacted]

Complaint: [redacted]
I am rejecting this response because: I have not been notified, that any one has been to the building to investigate.
Regards,
[redacted]

We have been to jobsite...have located the leak.  It has nothing to do with the roof.  The A/C unit pan is rotting out, water is infiltrating thru it.  The pan has to be replaced.Has nothing to do with the roof.  Would need to fix or replace the unit...not the roof.  I've attached picutres ...please review.

Complaint: [redacted]
I am rejecting this response because:J.R. Guerrero Roofing was not hired to replace PART of the roof, but the whole roof. We did not know the roof consisted of two sections as we never went up to check it and we trusted on Mr. [redacted] and his expertise. It wasn't until after we got the leak that he mentioned that the roof consisted of two sections and he only replaced one of them.We already got another roofing company to check on the roof and they said that the entire re-roofing was improperly done and that's why is leaking. According to the other roofing company Mr. [redacted] did not remove the existing roof as he quoted and was paid for, instead he apply a new layer over the existing one. The second roofing company found the job very defective in materials as well as labor.Mr. [redacted]s excuse that the tenant did not show up is ridiculous. If he really want's to fix the problems with the roof he can contact  the new property manager, his name is [redacted] cell phone number ###-###-####. He will be sure to be there if Mr. [redacted] wish to fix the problem.
Regards,
[redacted]

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