J.R. Hernandez Custom Homes, LLC

We have left a message on Mrs***'s voicemail, awaiting response to move forward to solve any issues

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have talked to a roofer to repair my leakage issues
*** ***

We are in the processing of fixing all issues *** has had This week our repairman has been out to resolve the leak and repair/paint his ceiling

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

JR Hernandez Customs Homes (roofing) installed new roofing shingles from a hail damage claimless than three months after the installation the july monsoon rains came and the roof leaked, I had to report this business to the Revdex.com because they wouldn't answer my phone calls and they didn't return phone calls eitherThey called me up to check on the roof after they got a letter from your (Revdex.com) officeThey came out and did repairs and it still leaked, this went on three more phone calls for leaks the last was January This past month May it started raining again and it leaked againI called the businesses three numbers I had for them and they are no longer connected or workingI text the roofer guy the made the repairs and he gave me JR Hernandez cell number and after about or phone calls he still hasn't replied back to my calls and it continues to leaksWorried about mold and deterioting sheetrock and water damage to the rest of my kitchen and my new kitchen cabinets and breakfast bar we installed this year back in January 2017. I want JR Custom Homes to remove shingles and find and repair leaks and install new shingles

We have left a message on Mrs***'s voicemail, awaiting response to move forward to solve any issues.?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have talked to a roofer to repair my leakage issues.
[redacted]

JR Hernandez Customs Homes (roofing) installed new roofing shingles from a hail damage claim. less than three months after the installation the july monsoon rains came and the roof leaked, I had to report this business to the Revdex.com because they wouldn't answer my phone calls and they didn't return phone calls either. They called me up to check on the roof after they got a letter from your (Revdex.com) office. They came out and did repairs and it still leaked, this went on three more phone calls for leaks the last was January 2017. This past month May 2017 it started raining again and it leaked again. I called the businesses three numbers I had for them and they are no longer connected or working. I text the roofer guy the made the repairs and he gave me JR Hernandez cell number and after about 5 or 6 phone calls he still hasn't replied back to my calls and it continues to leaks. Worried about mold and deterioting sheetrock and water damage to the rest of my kitchen and my new kitchen cabinets and breakfast bar we installed this year back in January 2017. I want JR Custom Homes to remove shingles and find and repair leaks and install new shingles.

We are in the processing of fixing all issues [redacted] has had.  This week our repairman has been out to resolve the leak and repair/paint his ceiling.

We have left a message on Mrs. [redacted]'s voicemail, awaiting response to move forward to solve any issues.