Dear [redacted] This is in response to the case # above.The customer ( [redacted] was the name) had called in for a price on a move out pile, which we sent a supervisor to see what was placed out for pick up as well as the costHe gave a cost of $for the items that were at the curb for pickupThis type of pickup requires a special truckAt that time the customer is called with the price and a workorder is createdThe driver would have picked these items up and returned the work order stating they were picked up Again this request was made by the customer for the items to be picked up.Once the bill for the pickup was received the customer made several calls disputing that the items were not picked upThey had stated that they were not actually their's but the neighbors itemsAs a courtesy we issued the customer a refund of $ We did provide the service as requested from the customer and strive to provide prompt and reliable service.Thank you Sherri [redacted] D [redacted] Vogel Disposal Service, IncAssistant Office Manager###-###-#### [redacted]
Upon reviewing this complaint, I have put a work order in for the customer to receive another Vogel Disposal Service gallon cart for his service Sometimes in an area where there are homes close together carts do get mixed up and someone ends up with the incorrect cart that was originally delivered to them or it comes up missing This is out of our control and we try to make we provide good customer service to get the issue resolved when it does I have asked the route supervisor to please look around the area for this cartI apologize for any inconvenience this may have caused the customer and hope this will resolve this issueAgain I apologize for any inconvenience this may have caused If there are any further issues, please have them contact me directly and I will be more that happy to help get whatever the issue is resolved in a timely mannerthank you Sherri Ann D [redacted] Assistant Office Manager Vogel Disposal Service Inc
I have reviewed the complaint filed by [redacted] *** We did speak to the driver and he did state that lawn mower parts were in the trash can It is possible that someone may have put them in there can afterwards which is no uncommon for anyone to do anywhere We have not had any issues with this account so therefore I will issue a courtesy credit for $for the week that the service was not provided.If at any time there are any issues that the trash or recycle have been missed, please have them contact the office so we can get the appropriate work order entered to get the customer picked up We strive to provide excellent customer service and apologize for any inconvenience this may have caused themI hope this will resolve their issueThank you Sherri Ann D [redacted] Vogel Disposal Service Inc ###-###-####
Dear [redacted] This is in response to the case # above.The customer ( [redacted] was the name) had called in for a price on a move out pile, which we sent a supervisor to see what was placed out for pick up as well as the costHe gave a cost of $for the items that were at the curb for pickupThis type of pickup requires a special truckAt that time the customer is called with the price and a workorder is createdThe driver would have picked these items up and returned the work order stating they were picked up Again this request was made by the customer for the items to be picked up.Once the bill for the pickup was received the customer made several calls disputing that the items were not picked upThey had stated that they were not actually their's but the neighbors itemsAs a courtesy we issued the customer a refund of $ We did provide the service as requested from the customer and strive to provide prompt and reliable service.Thank you Sherri [redacted] D [redacted] Vogel Disposal Service, IncAssistant Office Manager###-###-#### [redacted]
Upon reviewing this complaint, I have put a work order in for the customer to receive another Vogel Disposal Service gallon cart for his service Sometimes in an area where there are homes close together carts do get mixed up and someone ends up with the incorrect cart that was originally delivered to them or it comes up missing This is out of our control and we try to make we provide good customer service to get the issue resolved when it does I have asked the route supervisor to please look around the area for this cartI apologize for any inconvenience this may have caused the customer and hope this will resolve this issueAgain I apologize for any inconvenience this may have caused If there are any further issues, please have them contact me directly and I will be more that happy to help get whatever the issue is resolved in a timely mannerthank you Sherri Ann D [redacted] Assistant Office Manager Vogel Disposal Service Inc
I have reviewed the complaint filed by [redacted] *** We did speak to the driver and he did state that lawn mower parts were in the trash can It is possible that someone may have put them in there can afterwards which is no uncommon for anyone to do anywhere We have not had any issues with this account so therefore I will issue a courtesy credit for $for the week that the service was not provided.If at any time there are any issues that the trash or recycle have been missed, please have them contact the office so we can get the appropriate work order entered to get the customer picked up We strive to provide excellent customer service and apologize for any inconvenience this may have caused themI hope this will resolve their issueThank you Sherri Ann D [redacted] Vogel Disposal Service Inc ###-###-####