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JR Johnson Inc

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JR Johnson Inc Reviews (4)

Complaint: ***I am rejecting this response because:
I have tried several times to receive information via phone calls and emails, and that has not resulted in me or my adjuster getting the necessary information, and disagree with either the factuality or relevance of several of the points in the responseAs far as I can tell, no effort was made to communicate intent or provide the requested documentation until this complaint was filed
I await the requested documentation, including final invoice, before considering this resolvedAs it stands, the adjuster has rejected late requests (after he'd closed the case) for more funds, and graciously accepted othersThose that were accepted will be forwarded directly to JR Johnson
Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because:
David and Clint,
This is improved, however I still don't see any information on the change orders regarding what the charges are for, and what credits are applied there. There is still plaster in the final copy you just sent me, which was supposed to pay for or help pay for the addition of the closets - that is not noted as a credit, and is not noted in the change order. Regarding the upstairs, on reflection I don't believe that you applied any of the original estimate as a deduction on that change order, as sub bids were originally used to decide the scope of work and you assured me credits would be applied at the end - not that they had already been applied on the CO without notation. 
 
I suppose I will move forward with a letter of intent with the CCB unless I hear back today on the change orders for the hallway linen closets (which I was supposed to be able to use plaster credits for) and upstairs. I continue asking for the same thing and continue to get incomplete information or satisfactory answers. Clint, I greatly appreciate your willingness to meet with me and listen to my concerns, however we still don't seem to be reaching an agreement without mediation. Perhaps I should have taken this step months ago, but would have liked to spare the trouble.
 
Thanks,
[redacted]

Dear Miss [redacted],
J.R. Johnson Inc., received your complaint are eager to resolve this, as there seems to be a lack of communication and information between all parties involved. In an effort to improve your experience with J.R. Johnson Inc., we would like to give you an explanation from our...

perspective, addressing all of the concerns stated in your earlier complaint.
There were several variables that delayed progression and set-back our timeline for completion. There were many instances where you were unavailable and traveling, arrived late to set appointments, or had to cancel and reschedule the arrangements that were scheduled. Several change orders were initiated, and three were approved. The framing plans that were provided to us were inaccurate. In an effort to reduce your overhead costs, you were to provide countertops, light fixtures, and plumbing fixtures. On several installation/on-site appointments, the provided materials were not on-site upon our arrival. It was discussed that the project was going to be held, until the materials were either; provided on-site, or until we had approval to supply the materials. Ultimately, we did end up supplying and installing these items to complete the job.
There were various ways in which we made our best effort to keep you constantly informed throughout the time we were working on the project. Our estimator tried to contact your insurance adjuster, but was unsuccessful. He left a voicemail trying to discuss and resolve the cost differences, but was later informed that your adjuster would only cooperate with our division manager – who was unavailable during this situation.
We are not in disagreement that you will only be invoiced for the actual work that we executed. The final invoice is pending until we ensure that all costs and credits are current and accurate and mutually agreed upon. As our client we want to ensure that you have all the documentation, reassurance, and information you need in order to conclude our contracting agreement.
Please call us so we can resolve this completely.
Best Regards,
J.R. Johnson, Inc.

it has been discussed that we are waiting until the client returns from out of state on the 15th of September to review the items in question with her.

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Address: 9425 N Burrage Ave # B, Portland, Oregon, United States, 97217-6966

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