Complaint: [redacted] I am rejecting this response because: David and Clint, This is improved, however I still don't see any information on the change orders regarding what the charges are for, and what credits are applied thereThere is still plaster in the final copy you just sent me, which was supposed to pay for or help pay for the addition of the closets - that is not noted as a credit, and is not noted in the change orderRegarding the upstairs, on reflection I don't believe that you applied any of the original estimate as a deduction on that change order, as sub bids were originally used to decide the scope of work and you assured me credits would be applied at the end - not that they had already been applied on the CO without notation I suppose I will move forward with a letter of intent with the CCB unless I hear back today on the change orders for the hallway linen closets (which I was supposed to be able to use plaster credits for) and upstairsI continue asking for the same thing and continue to get incomplete information or satisfactory answersClint, I greatly appreciate your willingness to meet with me and listen to my concerns, however we still don't seem to be reaching an agreement without mediationPerhaps I should have taken this step months ago, but would have liked to spare the trouble Thanks, [redacted]
Dear Miss [redacted] , J.RJohnson Inc., received your complaint are eager to resolve this, as there seems to be a lack of communication and information between all parties involvedIn an effort to improve your experience with J.RJohnson Inc., we would like to give you an explanation from our perspective, addressing all of the concerns stated in your earlier complaint There were several variables that delayed progression and set-back our timeline for completionThere were many instances where you were unavailable and traveling, arrived late to set appointments, or had to cancel and reschedule the arrangements that were scheduledSeveral change orders were initiated, and three were approvedThe framing plans that were provided to us were inaccurateIn an effort to reduce your overhead costs, you were to provide countertops, light fixtures, and plumbing fixturesOn several installation/on-site appointments, the provided materials were not on-site upon our arrivalIt was discussed that the project was going to be held, until the materials were either; provided on-site, or until we had approval to supply the materialsUltimately, we did end up supplying and installing these items to complete the job There were various ways in which we made our best effort to keep you constantly informed throughout the time we were working on the projectOur estimator tried to contact your insurance adjuster, but was unsuccessfulHe left a voicemail trying to discuss and resolve the cost differences, but was later informed that your adjuster would only cooperate with our division manager – who was unavailable during this situation We are not in disagreement that you will only be invoiced for the actual work that we executedThe final invoice is pending until we ensure that all costs and credits are current and accurate and mutually agreed uponAs our client we want to ensure that you have all the documentation, reassurance, and information you need in order to conclude our contracting agreement Please call us so we can resolve this completely Best Regards, J.RJohnson, Inc
it has been discussed that we are waiting until the client returns from out of state on the 15th of September to review the items in question with her
Complaint: [redacted] I am rejecting this response because: David and Clint, This is improved, however I still don't see any information on the change orders regarding what the charges are for, and what credits are applied thereThere is still plaster in the final copy you just sent me, which was supposed to pay for or help pay for the addition of the closets - that is not noted as a credit, and is not noted in the change orderRegarding the upstairs, on reflection I don't believe that you applied any of the original estimate as a deduction on that change order, as sub bids were originally used to decide the scope of work and you assured me credits would be applied at the end - not that they had already been applied on the CO without notation I suppose I will move forward with a letter of intent with the CCB unless I hear back today on the change orders for the hallway linen closets (which I was supposed to be able to use plaster credits for) and upstairsI continue asking for the same thing and continue to get incomplete information or satisfactory answersClint, I greatly appreciate your willingness to meet with me and listen to my concerns, however we still don't seem to be reaching an agreement without mediationPerhaps I should have taken this step months ago, but would have liked to spare the trouble Thanks, [redacted]
Dear Miss [redacted] , J.RJohnson Inc., received your complaint are eager to resolve this, as there seems to be a lack of communication and information between all parties involvedIn an effort to improve your experience with J.RJohnson Inc., we would like to give you an explanation from our perspective, addressing all of the concerns stated in your earlier complaint There were several variables that delayed progression and set-back our timeline for completionThere were many instances where you were unavailable and traveling, arrived late to set appointments, or had to cancel and reschedule the arrangements that were scheduledSeveral change orders were initiated, and three were approvedThe framing plans that were provided to us were inaccurateIn an effort to reduce your overhead costs, you were to provide countertops, light fixtures, and plumbing fixturesOn several installation/on-site appointments, the provided materials were not on-site upon our arrivalIt was discussed that the project was going to be held, until the materials were either; provided on-site, or until we had approval to supply the materialsUltimately, we did end up supplying and installing these items to complete the job There were various ways in which we made our best effort to keep you constantly informed throughout the time we were working on the projectOur estimator tried to contact your insurance adjuster, but was unsuccessfulHe left a voicemail trying to discuss and resolve the cost differences, but was later informed that your adjuster would only cooperate with our division manager – who was unavailable during this situation We are not in disagreement that you will only be invoiced for the actual work that we executedThe final invoice is pending until we ensure that all costs and credits are current and accurate and mutually agreed uponAs our client we want to ensure that you have all the documentation, reassurance, and information you need in order to conclude our contracting agreement Please call us so we can resolve this completely Best Regards, J.RJohnson, Inc