J&R Music and Computer World

Review: J&R closed its physical and online stores approximately 6 months ago. I have 2 store gift cards totaling $171.76. At the time of closing, I spoke with a phone representative who agreed to confirm the remaining balance in their records and issue a refund. I haven't yet received the refund, and the customer service number I used ([redacted]) is no longer in service. I would be happy to deal directly with the company myself, but I no longer have a way to reach them to follow up.Desired Settlement: Refund in the amount of the remaining gift card balance, $171.76.

Consumer

Response:

At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].

Sincerely,

Review: J&R closed its physical and online stores. I have 1 store gift cards totaling approximately $180. At the time of closing, I spoke with a phone representative who agreed to confirm the remaining balance in their records and issue a refund. I haven't yet received the money and now they are not able reach them to follow up.Desired Settlement: Will be OK to get [redacted] gift card or check where I can get refunds.

Consumer

Response:

At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].Sincerely,[redacted]

Review: I received a gift card to J&R for Christmas in 2013. When I walked to the store to use it in May 4014, I saw that the store was closed and "hoped to reopen" in 2015. The company website has the same message that was posted on the door of the store's entrance and no contact information is listed. I tried calling the phone number listed on the J&R [redacted] page but it has been disconnected. I sent a [redacted] message asking for a refund but have not heard back. I would like a refund.

Thank you, [redacted]

Consumer

Response:

At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].

Sincerely,

Review: I ORDER APP ME662LL/ Apple ME662LL/A 2.6GHz 13.3" MacBook Pro 2013 with Retina Display on 12/*/2013 Order Number: [redacted] Tracking number [redacted] from J&R item was shipped unfortunately I did not receive the item the UPS tracking number shows item was delivered to my front door I did not receive this item or signed. J&R is refusing to provide me with refund for item I did not receive. A reached out to Jenner audio several times I was told they are still working with UPS to locate lost package as of April **, 2014 still hasn't received A phone call our refund from J&R audio.Desired Settlement: I'm requesting a full refund.

Business

Response:

UPS responded to our initial tracer request and claim on 3/** that their driver had confirmed with the recipient on 12/** that this package had been received. We reopened the claim with UPS at the end of March and are still awaiting final resolution from them. However, customer has also filed a chargeback with his credit card bank on this order. We cannot issue any refund until the chargeback resolution is determined by the bank. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There is no confirmation that the package was deliver,UPS tracking just say deliver to the front door does not indicate that package was signed for by anyone at my residence.

The issue is between J&R and UPS It's no reason I should be inconvenient for something between the shipper and UPS. J&R is refusing to refund my money because they did not provide insurance on the package. j&R should be providing us with some more detail documentations.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have now received a confirmation of the insurance claim on [redacted]'s order and we will be issuing a full refund in the amount of $1504.66 to his credit card account. [redacted] should expect a credit to show in his account within 5-7 business days. We expect that this will resolve this issue. Thank you.

Review: I bought a few gift cards from J&R Music and Computer World in 2013, and the total amount is $1,092.27. Since J&R suddenly closed their online store in April 2014, all of these J&R gift cards can not be used anymore. I contacted J&R earlier in June 2014, and was confirmed by them that they will refund me the remaining credits of those gift cards in a check. However, I didn't receive any refund in the next 2 months. In August, I had to contact them again via their contact information at [redacted] because J&R started to sell on [redacted] after their physical store closed. They gave me a return RA# and return instructions. Again, they confirmed that after receiving the returned gift cards, they will send me the refund. However, they lost their words again this time. I mailed all the gift cards back to them, exactly following the instructions. The tracking information also showed that they already received the return item one month ago ( I have the proof from US Post Office).

Till now, I still got nothing from them yet. The even worse thing is that, I could not reach them via any contact information now. So, they are just gone without refunding me the $1,092,27 money. I have all the email history between J&R and myself as the proof for this.

Could you please help on this?Desired Settlement: I will to be able to hear from J&R music and world store, and get my refund check that they already promised.

Consumer

Response:

At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].

Sincerely,

Review: * MARCH 2013 I purchased a new Sony VAIO laptop computer from J&R's Computer Dept at [redacted] (Part of the same Company located at [redacted])

With it at the same time I paid extra to buy a 3 year Warranty from J$R.

In mid AUGUST 2014 the charger stopped working so I couldn't use my computer. I tried a new identical charger but that didn't do anything so I called J&R but no such business any more.

I then discovered they had gone out of business.

I called Sony to explain my predicament hoping they'd honor my J&R Warranty but they said no, they don't.

They suggested I take the computer etc to their (Sony's) Authorized Repair people in NYC which is the store [redacted].

I did so and their Geek Squad checked it out and said the problem is that there's something wrong with the port inside the computer where the charger plugs into, and they estimate it will cost at around $500 to fix and would take about 3 weeks for me to get back as their repair place is not in NY State but KY I think.

This is almost what I paid for the computer in the first place and I can't afford $500 to fix it let alone to buy a new computer.

I took out the 3 yr warranty in good faith and it still has 18 months to go.

I've been a loyal customer to J&R for years as has my family but they closed without notice to this warranty holder at least (and I imagine there are quite a few of us in the same predicament who acted in good faith)

I'm FURIOUS and feel stuck and "had", not to mention that it's so hard not to have a computer of my own, and that I saved up for it, my first lap top, for ages.Desired Settlement: I would either like my computer repaired through J&R /[redacted] or some other reputable outfit at no cost.

I would like the remaining time on my warranty honored by J&R or for them to arrange a Sony contract for the remaining period of my warranty free of charge.

Otherwise I would like a comparable replacement computer with a Warranty that will be honoured by a reputable company not about to close its doors without notice to its customers who have warranties with them for their products.

(I imagine there are many other J&R customers with warranties who are also in the same position as me)

Thank you very much for helping with this and I look forward to your reply

Consumer

Response:

At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].

Sincerely,

Review: I received a gift card from my girlfriend in Dec of 2013. When I went to redeem at [redacted] I was unable. I nor my girlfriend where notified of the business closing. It was stated there would be a online store which that is closed as well. I have emailed the customer service several times with no response.Desired Settlement: Want refund. Check is fine.

Consumer

Response:

At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].

Sincerely,

Review: I purchased a laptop in 4/2014, with a warranty at additional cost, and they shut down the store. I have tried contacting them online but have not gotten a response. The website shut down, there is no phone number. They should have given me notice, rather than promising to fix my computer, which I would not have purchased from there, had I known tet were closing the same month.Desired Settlement: Refund

Consumer

Response:

At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].

Sincerely,

Review: I bought an Sennheiser HDVD 800 Audiophile Headphone Amplifier from J&R music on [redacted]. The order is fufilled by [redacted] but the actual seller is J&R Music. The order is not received but the seller claimed that UPS confirmed the delivery of product and the evidence of signature, which is impossible from my point of view because I didn't sign anything. Then the seller told me to deal with the UPS myself, which is unacceptable to me since it's the seller's duty to make sure the order is delivered, not the consumer.Desired Settlement: Contact the UPS themselves if they so desire and give my money back.

Business

Response:

We are pleased to report that a full refund in the amount of $1999.95 has been transmitted to this customer.

The claims process with UPS was frustratingly long for all concerned and we apologize for the delay. If the customer has any further questions, we invite him to call/email us.

Review: Some tiem ago I received two gift cards totaling $900 for J&R Music World at Park Row. I recently heard that they would be closing so I contacted them and asked if I needed to rush to use the cards. Two different [redacted] told me "no, give us the numbers and we will mail you a refund check". I did so and several weeks have gone by without a refund. I have tried to call them but they have shut down their phone lines.

I am not rich and $900 is a ton of money to my family. Please help me. I would have been happy to make a purchase at the time but I was lied to.Desired Settlement: I would like to get a check for $900, or store credit somewhere, or something at all. I still have the two physical gift cards and several emails wherein I plead for a response.

Consumer

Response:

At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].

They are defrauding me out of $900 and I don't know what to do about it.

Sincerely,

Review: I've purchased electronic equipment through their website for years and participated in their rewards program. I had $162.61 in rewards dollars left to use, but when I went to the site this weekend to look up an existing order, the site was taken offline. I contacted customer service via email and asked about tracking information for my existing order and about my rewards money. They responded by saying the program had been discontinued. This was done without any warning to the consumer. Had I known the program was going away, I would have used the rewards that were owed to me. To be clear, this organization has not gone out of business; they still maintain a sales relationship with [redacted].Desired Settlement: Given jr.com is no longer selling goods directly, but still sells equipment on [redacted], I would accept an amazon gift card for $162. I would also accept a check.

Business

Response:

We have taken a look at the customer's Rewards account and verified the amount in question. We will be issuing a refund check in the amount of $162.61. The customer should receive his refund check in approximately 2 weeks. We hope this will resolve this issue for this customer. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, according to the statement from the business, I will be receiving a check within two weeks. Assuming my response of acceptance will close complaint ID [redacted], do I have the option to re-open it if I do not receive the check?

Sincerely,

Consumer

Response:

I received their check on 6/*. This matter is now resolved.

Sincerely,

Review: Back in April as soon as I found out J&R music had closed without notice; I called a number on their website and asked what I should do with my unused gift cards totaling $250. A man answered the phone who sounded like he was the [redacted] and told me without hesitation to call back with the gift card numbers and they would issue a refund in the form of a check to be mailed to me without question. I phoned back the following day and spoke to [redacted] and gave her the numbers of three gift cards totaling $200; and my name and address. She told me she would process them and mail me a check in 2-3 weeks. I then got the other gift card for $50 which I had given to my daughter and tried to call back but this time there was no answer on the phone. I emailed a couple of times as there was an email address on the website and the recorded voice message. I got no response from leaving messages verbally and written, so about a week later I went down to the store on Park Row and luckily for me (I thought) there was a customer service man downstairs in the basement and I told him my situation. He assured me that [redacted] would be mailing the check for the other 3 cards totaling $200 and he proceeded to swipe the other card of $50 through a machine and zero out the balance and he gave me a receipt which said Redeemed $50. He told me the refund for this card would also come in the mail. I asked him to check the other cards that I had given [redacted] and he confirmed that they had infact been zeroed out but not to worry as I would be getting a check in the mail. This was on May [redacted] and I have the receipt. I have not received any check in the mail for the total $250. I went back down to J and R on Park Row last week and managed to find someone downstairs who claimed not to know anything about anything. No one is answer any phone and the email is not working. I WOULD LIKE TO GET THE $250 that the promised . Why put me through the hassle and zero out the gift cards and not send the refund. That is Fraud. I am furious that they promise to refund back the gift cards in cash/check and now I have four gift cards that show a zero balance because the purposely zeroed them out right in front of me.Desired Settlement: I dont trust them to send me a check at this point so I would like a cashiers check or certified bank check for $250 made out to me.

Consumer

Response:

At this time, I have not been contacted by J&R Music and Computer World regarding complaint ID [redacted].

Sincerely,